Compare ConnectWise Automate and Syncro
At a Glance
Market Segments
Small-Business (64.6% of reviews)
Small-Business (90.0% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
ConnectWise Automate
Star Rating
(139)4.1 out of 5
Market Segments
Small-Business (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise Automate
Syncro
Star Rating
(499)4.5 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Syncro excels in overall user satisfaction, reflected in its higher G2 Score and star rating. Users appreciate its comprehensive features, noting that it serves as a complete tool for managing onsite and remote work, inventory, and invoicing all in one place.
- According to verified reviews, ConnectWise Automate is praised for its robust asset management capabilities, with users highlighting its ability to manage over 2500 machines effectively. However, some users mention that it can be less intuitive compared to Syncro, which may impact the ease of use for new users.
- Reviewers mention that Syncro's implementation process is notably smooth, with many users appreciating the intuitive setup that allows for quick onboarding. In contrast, ConnectWise Automate has received feedback indicating that its setup can be more challenging, which may require additional time and effort to configure properly.
- Users say that Syncro provides excellent support, with a quality of support score that reflects its responsiveness and helpfulness. This is a significant advantage for users who rely on timely assistance, while ConnectWise Automate's support has received mixed reviews, suggesting room for improvement in this area.
- According to recent user feedback, Syncro's ticketing portal and built-in remote desktop tool are standout features that enhance its usability for IT companies. Users find these tools invaluable for managing tickets and providing remote assistance, whereas ConnectWise Automate, while strong in remote monitoring, may not offer the same level of integrated ticketing functionality.
- G2 reviewers highlight that ConnectWise Automate's customization options are a significant strength, allowing users to tailor the software to their specific needs. However, this flexibility can come with a learning curve, which some users find challenging compared to Syncro's more straightforward approach to feature access and usability.
Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
ConnectWise Automate
No trial information availableSyncro
Free Trial is available
Ratings
Meets Requirements
8.5
110
8.8
347
Ease of Use
7.4
112
8.8
355
Ease of Setup
6.6
73
8.7
314
Ease of Admin
7.1
65
8.9
257
Quality of Support
7.6
105
8.5
321
Has the product been a good partner in doing business?
7.8
66
9.1
252
Product Direction (% positive)
6.9
108
9.1
346
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.4
26
|
Verified
8.9
290
Not enough data
8.7
48
Not enough data
8.0
33
Monitoring and Management
9.4
25
|
Verified
8.9
283
9.1
23
8.5
279
9.0
21
|
Verified
8.3
274
8.8
23
|
Verified
8.2
282
Not enough data
8.9
41
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.8
45
Service Management
9.8
23
|
Verified
8.7
278
Not enough data
8.1
34
Not enough data
8.8
56
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.6
27
Not enough data
5.3
26
Not enough data
5.9
28
Not enough data
5.4
27
Not enough data
5.1
26
Not enough data
5.0
26
Not enough data
5.1
26
Customer Management
Not enough data
8.4
157
Not enough data
7.0
147
Not enough data
6.2
145
Not enough data
7.4
154
Project Management
Not enough data
6.1
148
Not enough data
6.2
149
Not enough data
6.5
145
Not enough data
6.6
144
Accounting
Not enough data
6.9
145
Not enough data
7.7
155
Not enough data
7.2
153
Not enough data
6.3
139
Not enough data
6.1
137
Portfolio Management
Not enough data
6.3
137
Not enough data
6.2
136
Not enough data
6.3
138
Not enough data
6.1
134
Analytics
Not enough data
6.2
133
Not enough data
7.3
149
Not enough data
6.6
134
Administration
Not enough data
7.5
151
Not enough data
7.3
147
Not enough data
8.0
147
Platform
Not enough data
7.7
143
Not enough data
7.0
132
Not enough data
9.0
148
Not enough data
6.8
143
Not enough data
5.0
134
Generative AI
Not enough data
5.2
52
Not enough data
5.1
50
Artificial Intelligence - Professional Services Automation
Not enough data
4.9
13
Not enough data
4.8
14
Not enough data
5.8
16
Agentic AI - Professional Services Automation
Not enough data
5.2
14
Not enough data
5.1
13
Administration
Not enough data
8.4
203
Not enough data
8.4
199
Not enough data
7.2
181
Not enough data
9.0
207
Not enough data
8.2
196
Not enough data
8.1
200
Maintenance
Not enough data
8.9
213
Not enough data
7.6
174
Communication
Not enough data
8.0
191
Not enough data
5.1
162
Not enough data
5.0
163
Not enough data
6.2
169
Security
Not enough data
7.9
175
Not enough data
8.0
179
Device Support
Not enough data
6.6
179
Not enough data
7.8
186
Not enough data
7.7
190
Performance
Not enough data
7.9
201
Generative AI
Not enough data
5.6
85
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
189
Not enough data
8.6
197
Not enough data
8.5
198
Not enough data
7.0
172
Not enough data
7.3
163
Not enough data
9.2
196
Not enough data
8.5
189
Platform
Not enough data
8.0
188
Not enough data
Feature Not Available
Not enough data
8.0
188
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
ConnectWise Automate and Syncro are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
Syncro is categorized as Remote Support, Remote Desktop, Professional Services Automation, and Endpoint Management
Reviews
Reviewers' Company Size
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
63.8%
Computer & Network Security
7.7%
Computer Networking
3.8%
Computer Software
2.3%
Construction
2.3%
Other
20.0%
Information Technology and Services
53.8%
Computer & Network Security
25.3%
Computer Networking
3.4%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.4%
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 Comment
RG
Use a variable and power shell script.Read more
ConnectWise Automate has no more discussions with answers
What is Synchro software used for?
3 Comments
SS
It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to. Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
