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At a Glance
Market Segments
Small-Business (66.9% of reviews)
Small-Business (89.7% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
ConnectWise Automate
Star Rating
(133)4.1 out of 5
Market Segments
Small-Business (66.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateSyncro
Star Rating
(368)4.5 out of 5
Market Segments
Small-Business (89.7% of reviews)
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise Automate excels in Device Management with a score of 9.5, highlighting its robust capabilities in managing a wide range of devices effectively. In contrast, Syncro's score of 8.6 indicates it may not offer the same level of comprehensive device oversight.
- Reviewers mention that Syncro shines in Ease of Use with a score of 8.8, making it more user-friendly for small businesses. ConnectWise Automate, with a score of 7.3, is noted for having a steeper learning curve, which can be a barrier for new users.
- G2 users highlight that ConnectWise Automate's Remote Access feature is rated exceptionally high at 9.8, providing seamless connectivity for IT support. Syncro, while still strong at 8.5, does not match the level of performance and reliability reported by users of ConnectWise Automate.
- Users on G2 report that Syncro's Customer Management features, particularly the Client Portal rated at 7.3, are more intuitive and beneficial for client interactions compared to ConnectWise Automate, which lacks a comparable feature set.
- Reviewers mention that ConnectWise Automate's Patch Management capabilities, rated at 9.0, are superior, allowing for efficient updates and security patches across devices. Syncro's score of 8.1 suggests it may not provide the same level of automation and effectiveness in this area.
- Users say that while both products offer Ticketing systems, Syncro's score of 8.8 indicates a more streamlined and effective approach to service management compared to ConnectWise Automate's score of 8.2, which some users find less efficient.
Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
ConnectWise Automate
No trial information availableSyncro
Free Trial is available
Ratings
Meets Requirements
8.5
104
8.8
313
Ease of Use
7.3
106
8.9
320
Ease of Setup
6.5
68
8.8
280
Ease of Admin
7.2
63
8.9
236
Quality of Support
7.5
99
8.4
288
Has the product been a good partner in doing business?
7.8
64
9.1
232
Product Direction (% positive)
6.9
103
9.0
310
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.5
22
|
Verified
8.8
269
Not enough data
8.2
32
Not enough data
7.8
27
Monitoring and Management
9.5
22
|
Verified
8.8
268
9.0
20
8.4
266
8.9
19
|
Verified
8.2
262
9.0
20
|
Verified
8.1
267
Not enough data
8.6
29
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
29
Service Management
9.8
21
|
Verified
8.6
264
Not enough data
8.2
27
Not enough data
8.7
33
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.8
24
Not enough data
5.5
23
Not enough data
6.0
24
Not enough data
5.4
23
Not enough data
5.1
23
Not enough data
5.1
23
Not enough data
5.1
23
Customer Management
Not enough data
8.4
151
Not enough data
7.0
143
Not enough data
6.3
141
Not enough data
7.3
147
Project Management
Not enough data
6.2
142
Not enough data
6.3
142
Not enough data
6.6
142
Not enough data
6.6
141
Accounting
Not enough data
6.9
141
Not enough data
7.7
144
Not enough data
7.3
145
Not enough data
6.4
137
Not enough data
6.1
135
Portfolio Management
Not enough data
6.3
135
Not enough data
6.2
134
Not enough data
6.3
135
Not enough data
6.1
132
Analytics
Not enough data
6.2
131
Not enough data
7.3
141
Not enough data
6.6
131
Administration
Not enough data
7.5
144
Not enough data
7.3
143
Not enough data
7.9
142
Platform
Not enough data
7.7
139
Not enough data
7.0
129
Not enough data
9.0
141
Not enough data
6.8
139
Not enough data
4.9
130
Generative AI
Not enough data
5.2
49
Not enough data
5.1
48
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
12
Not enough data
5.1
12
Not enough data
5.9
13
Agentic AI - Professional Services Automation
Not enough data
5.6
12
Not enough data
5.6
12
Administration
Not enough data
8.4
198
Not enough data
8.4
194
Not enough data
7.2
178
Not enough data
8.9
201
Not enough data
8.2
190
Not enough data
8.1
195
Maintenance
Not enough data
8.8
205
Not enough data
7.6
173
Communication
Not enough data
8.0
187
Not enough data
5.2
160
Not enough data
5.0
161
Not enough data
6.2
167
Security
Not enough data
7.8
172
Not enough data
8.0
176
Device Support
Not enough data
6.5
175
Not enough data
7.7
183
Not enough data
7.7
185
Performance
Not enough data
7.8
195
Generative AI
Not enough data
5.7
84
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
183
Not enough data
8.6
187
Not enough data
8.4
191
Not enough data
7.0
166
Not enough data
7.3
158
Not enough data
9.1
188
Not enough data
8.5
182
Platform
Not enough data
8.0
182
Not enough data
Feature Not Available
Not enough data
8.0
180
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
ConnectWise Automate and Syncro are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
Syncro is categorized as Remote Support, Remote Desktop, Professional Services Automation, and Endpoint Management
Reviews
Reviewers' Company Size
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
66.1%
Computer & Network Security
7.3%
Computer Networking
4.0%
Construction
2.4%
Computer Software
2.4%
Other
17.7%
Information Technology and Services
53.9%
Computer & Network Security
24.1%
Computer Networking
3.7%
Consulting
1.7%
Computer Hardware
1.7%
Other
14.9%
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 Comment
RG
Use a variable and power shell script.Read more
ConnectWise Automate has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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