Compare ConnectWise Automate vs SolarWinds MSP Remote Monitoring & Management

See this
comparison of ConnectWise Automate vs. SolarWinds MSP Remote Monitoring & Management
based on data from user reviews. ConnectWise Automate rates 4.1/5 stars with 82 reviews. SolarWinds MSP Remote Monitoring & Management rates 4.1/5 stars with 53 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
ConnectWise Automate
Free Trial Unavailable
SolarWinds MSP Remote Monitoring & Management
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.4
Ease of Use
Ease of Use
7.1
8.5
Ease of Setup
Ease of Setup
6.1
8.3
Ease of Admin
Ease of Admin
7.0
8.2
Quality of Support
Quality of Support
7.4
7.6
Ease of Doing Business With
Ease of Doing Business With
7.9
8.0
Product Direction (% positive)
Product Direction (% positive)
6.9
7.0
Meets Requirements
ConnectWise Automate
8.4
SolarWinds MSP Remote Monitoring & Management
8.4
Ease of Use
ConnectWise Automate
7.1
SolarWinds MSP Remote Monitoring & Management
8.5
Ease of Setup
ConnectWise Automate
6.1
SolarWinds MSP Remote Monitoring & Management
8.3
Ease of Admin
ConnectWise Automate
7.0
SolarWinds MSP Remote Monitoring & Management
8.2
Quality of Support
ConnectWise Automate
7.4
SolarWinds MSP Remote Monitoring & Management
7.6
Ease of Doing Business With
ConnectWise Automate
7.9
SolarWinds MSP Remote Monitoring & Management
8.0
Product Direction (% positive)
ConnectWise Automate
6.9
SolarWinds MSP Remote Monitoring & Management
7.0

Features

Administration
Device Management
ConnectWise Automate
9.6
SolarWinds MSP Remote Monitoring & Management
Not enough data available
ITIL Policy Compliance
ConnectWise Automate
9.3
SolarWinds MSP Remote Monitoring & Management
Not enough data available
Asset Management
ConnectWise Automate
9.6
SolarWinds MSP Remote Monitoring & Management
Not enough data available
Monitoring and Management
Remote Monitoring
ConnectWise Automate
9.6
SolarWinds MSP Remote Monitoring & Management
Not enough data available
Asset Tracking
ConnectWise Automate
9.6
SolarWinds MSP Remote Monitoring & Management
Not enough data available
Application Deployment
ConnectWise Automate
9.6
SolarWinds MSP Remote Monitoring & Management
Not enough data available
Patch Management
ConnectWise Automate
9.2
SolarWinds MSP Remote Monitoring & Management
Not enough data available
Organization
Workflow Management
ConnectWise Automate
9.1
SolarWinds MSP Remote Monitoring & Management
Not enough data available
Service Management
Ticketing
ConnectWise Automate
9.2
SolarWinds MSP Remote Monitoring & Management
Not enough data available
Remote Access
ConnectWise Automate
9.8
SolarWinds MSP Remote Monitoring & Management
Not enough data available
Service Management
ConnectWise Automate
8.9
SolarWinds MSP Remote Monitoring & Management
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
72.0%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.8%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
1.2%
5.7%
ConnectWise Automate
Small-Business
72.0%
Mid-Market
26.8%
Enterprise
1.2%
SolarWinds MSP Remote Monitoring & Management
Small-Business
77.4%
Mid-Market
17.0%
Enterprise
5.7%

Reviewers' Industry

 
Information Technology and Services
68.0%
Information Technology and Services
76.4%
 
Computer & Network Security
7.0%
Computer Networking
5.6%
 
Computer Networking
4.0%
Computer & Network Security
4.2%
 
Construction
3.0%
Staffing and Recruiting
1.4%
 
Import and Export
2.0%
Restaurants
1.4%
 
Other
16.0%
Other
11.1%
ConnectWise Automate
Information Technology and Services
68.0%
Computer & Network Security
7.0%
Computer Networking
4.0%
Construction
3.0%
Import and Export
2.0%
Other
16.0%
SolarWinds MSP Remote Monitoring & Management
Information Technology and Services
76.4%
Computer Networking
5.6%
Computer & Network Security
4.2%
Staffing and Recruiting
1.4%
Restaurants
1.4%
Other
11.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stana S.
User in Computer & Network Security

Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...

Stephen F.
Administrator

Ease of user interface, compared with previously used Kaseya version

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...

G2 User in Information Technology and Services

Integration with third party tools (especially AV Defender) is terrible. Support is lukewarm on the best of days unless you get management involved and even then...you're likely to leave unsatisfied. Management doesn't want to tell the technical people...

 
ConnectWise Automate
Most Helpful Favorable Review
Stana S.
User in Computer & Network Security

Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...

Most Helpful Critical Review
G2 User

Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...

SolarWinds MSP Remote Monitoring & Management
Most Helpful Favorable Review
Stephen F.
Administrator

Ease of user interface, compared with previously used Kaseya version

Most Helpful Critical Review
G2 User in Information Technology and Services

Integration with third party tools (especially AV Defender) is terrible. Support is lukewarm on the best of days unless you get management involved and even then...you're likely to leave unsatisfied. Management doesn't want to tell the technical people...

Screenshots

 
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ConnectWise Automate
SolarWinds MSP Remote Monitoring & Management

Videos

 No videos provided

1. Why trial RMM
2. Who is SolarWinds MSP
3. Video Case Study
4. Video Case Study

ConnectWise Automate
No videos provided
SolarWinds MSP Remote Monitoring & Management

1. Why trial RMM
2. Who is SolarWinds MSP
3. Video Case Study
4. Video Case Study

Downloads

ConnectWise Automate
No downloads provided
SolarWinds MSP Remote Monitoring & Management
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