# ConnectWise Automate vs N-able N-central Comparison --- ## AI Generated Summary - **G2 reviewers report** that N-able N-central generally offers a more user-friendly experience, with many users appreciating its intuitive interface and ease of setup. In contrast, some users of ConnectWise Automate mention challenges with configuration, which can hinder the initial onboarding process. - **Users say** that ConnectWise Automate excels in its customization capabilities, allowing businesses to tailor the software to their specific needs. One reviewer highlighted that it is "an essential tool in the RMM marketplace" due to its flexibility, which can be a significant advantage for companies managing a large number of devices. - **Reviewers mention** that N-able N-central provides robust support features, with a higher quality of support rating compared to ConnectWise Automate. Users have noted that the support team is responsive and helpful, which can be crucial for businesses that rely on timely assistance. - **According to verified reviews** , ConnectWise Automate shines in device management and remote access capabilities, with users praising its effectiveness in automating maintenance and alerting for client systems. This functionality is particularly beneficial for businesses managing numerous machines. - **Users highlight** that N-able N-central's ability to deploy powerful management rules is a standout feature, making it easier to oversee customer accounts from a top-level perspective. This feature has been described as a "tremendous time saver," especially during challenging operational periods. - **G2 reviewers note** that while both products cater well to small businesses, ConnectWise Automate has a slightly larger market share in this segment. However, N-able N-central's overall higher G2 score suggests a more favorable reception among users, indicating that it may better meet the needs of a broader range of businesses. | | ConnectWise Automate | N-able N-central | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | | **Total Reviews** | 140 | 555 | | **Largest Market Segment** | Small-Business (64.9% of reviews) | Small-Business (60.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### ConnectWise Automate Pros: - Features (3 reviews) - Asset Management (2 reviews) Cons: - Needs Improvement (2 reviews) - UX Improvement (2 reviews) ### N-able N-central Pros: - Ease of Use (182 reviews) - Automation (110 reviews) Cons: - Missing Features (81 reviews) - Feature Issues (60 reviews) --- ## Ratings Comparison | Rating | ConnectWise Automate | N-able N-central | |---|---|---| | **Meets Requirements** | 8.5 (110 reviews) | 8.4 (438 reviews) | | **Ease of Use** | 7.4 (113 reviews) | 7.9 (466 reviews) | | **Ease of Setup** | 6.6 (74 reviews) | 7.7 (381 reviews) | | **Ease of Admin** | 7.1 (65 reviews) | 7.9 (370 reviews) | | **Quality of Support** | 7.6 (105 reviews) | 8.0 (432 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (66 reviews) | 8.6 (355 reviews) | | **Product Direction (% positive)** | 6.9 (108 reviews) | 8.8 (431 reviews) | --- ## Pricing ### ConnectWise Automate #### Entry-Level Pricing No pricing available #### Free Trial No information available ### N-able N-central #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | 9.3/10 | 33 | | **N-able N-central** | 8.1/10 | 311 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Device Management** | 9.4 (26 reviews) ✓ Verified | 8.8 (291 reviews) ✓ Verified | | **Asset Management** | Not enough data | 9.6 (13 reviews) | | **ITIL Policy Compliance** | Not enough data | 8.7 (9 reviews) | #### Monitoring and Management | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Remote Monitoring** | 9.4 (25 reviews) ✓ Verified | 9.1 (295 reviews) ✓ Verified | | **Asset Tracking** | 9.1 (23 reviews) | 7.9 (157 reviews) | | **Application Deployment** | 9.0 (21 reviews) ✓ Verified | 7.6 (278 reviews) ✓ Verified | | **Patch Management** | 8.8 (23 reviews) ✓ Verified | 8.2 (291 reviews) ✓ Verified | | **Asset Tracking** | Not enough data | 9.0 (10 reviews) | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Workflow Management** | Not enough data | 8.5 (16 reviews) | #### Service Management | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Remote Access** | 9.8 (23 reviews) ✓ Verified | 8.6 (290 reviews) ✓ Verified | | **Service Management (Issue Prioritization)** | Not enough data | 8.8 (13 reviews) | | **Ticketing** | Not enough data | 8.1 (9 reviews) | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.0 (17 reviews) | | **Multi-step Planning** | Not enough data | 7.4 (12 reviews) | | **Cross-system Integration** | Not enough data | 8.4 (17 reviews) | | **Adaptive Learning** | Not enough data | 6.8 (12 reviews) | | **Natural Language Interaction** | Not enough data | 7.4 (12 reviews) | | **Proactive Assistance** | Not enough data | 7.1 (12 reviews) | | **Decision Making** | Not enough data | 6.8 (12 reviews) | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **N-able N-central** | N/A | N/A | #### Scope | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | Not enough data | | **Multi-OS Support** | Not enough data | Not enough data | #### Security | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Reporting and Alerts** | Not enough data | Not enough data | | **Endpoint Protection** | Not enough data | Not enough data | | **Remote Wiping** | Not enough data | Not enough data | #### Management | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Device Enrollment** | Not enough data | Not enough data | | **Device Configuration** | Not enough data | Not enough data | | **Device Compliance** | Not enough data | Not enough data | | **Usage Information** | Not enough data | Not enough data | | **Data Separation** | Not enough data | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Network Monitoring | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **N-able N-central** | 7.6/10 | 138 | #### Functionality | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Performance Monitoring** | Not enough data | 8.4 (135 reviews) | | **Alerting** | Not enough data | 8.7 (138 reviews) | | **Improvement Suggestions** | Not enough data | Feature Not Available | | **Multi-Network Capability** | Not enough data | 8.2 (132 reviews) | #### Monitoring - Network Monitoring | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **360-Degree Network Visibility** | Not enough data | 7.6 (12 reviews) | | **Automated Network Discovery** | Not enough data | 7.8 (12 reviews) | | **Real-Time Monitoring** | Not enough data | 8.2 (12 reviews) | #### Management | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Performance Baseline** | Not enough data | 7.8 (131 reviews) | | **Data Visualization** | Not enough data | 7.7 (131 reviews) | | **Path Analysis** | Not enough data | 7.2 (129 reviews) | #### Analytics - Network Monitoring | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Predictive Performance Analytics** | Not enough data | 7.1 (11 reviews) | | **Packet & Flow Analysis** | Not enough data | 6.8 (12 reviews) | #### Security - Network Monitoring | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Encrypted Data Transmission** | Not enough data | 7.6 (12 reviews) | | **Zero Trust and Identity Management** | Not enough data | 7.9 (12 reviews) | | **Integrated Network Security** | Not enough data | 7.8 (12 reviews) | #### Network Performance - Network Monitoring | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Dynamic Network Optimization** | Not enough data | 7.2 (12 reviews) | | **Automated Tasks Routing** | Not enough data | 8.8 (12 reviews) | #### AI Automation - Network Monitoring | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Machine Learning-Based Anomaly Detection** | Not enough data | 6.3 (12 reviews) | | **Self-Healing Networks** | Not enough data | 7.4 (12 reviews) | | **Predictive Network Maintenance** | Not enough data | 6.2 (11 reviews) | #### Agentic AI - Network Monitoring | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.1 (6 reviews) | | **Multi-step Planning** | Not enough data | 8.3 (7 reviews) | | **Cross-system Integration** | Not enough data | 8.6 (7 reviews) | | **Adaptive Learning** | Not enough data | 6.9 (7 reviews) | | **Natural Language Interaction** | Not enough data | 6.7 (7 reviews) | | **Proactive Assistance** | Not enough data | 6.0 (7 reviews) | | **Decision Making** | Not enough data | 7.1 (7 reviews) | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **N-able N-central** | 5.9/10 | 128 | #### Generative AI | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **AI Text Summarization** | Not enough data | 5.9 (128 reviews) | ### Endpoint Detection & Response (EDR) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **N-able N-central** | 9.0/10 | 5 | #### Services - Endpoint Detection & Response (EDR) | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Managed Services** | Not enough data | 9.0 (5 reviews) | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **N-able N-central** | N/A | N/A | #### System Control | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **N-able N-central** | 7.8/10 | 161 | #### Analysis | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Threat Detection** | Not enough data | 7.4 (155 reviews) | #### Platform | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Unified Communications Platform** | Not enough data | 6.8 (155 reviews) | | **Remote Access** | Not enough data | 8.9 (158 reviews) | | **ITIL Policy Compliance** | Not enough data | 7.6 (148 reviews) | | **Asset Tracking** | Not enough data | 7.9 (154 reviews) | | **IT Knowledge Management** | Not enough data | 7.4 (150 reviews) | #### Security | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Endpoint Protection** | Not enough data | 8.1 (154 reviews) | | **Patch Management** | Not enough data | 8.5 (157 reviews) | | **Disaster Recovery** | Not enough data | 7.2 (148 reviews) | | **Service Management** | Not enough data | 8.0 (151 reviews) | | **Workflow Management** | Not enough data | 7.4 (148 reviews) | #### Agentic AI - Enterprise IT Management | Feature | ConnectWise Automate | N-able N-central | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (6 reviews) | | **Multi-step Planning** | Not enough data | 8.3 (6 reviews) | | **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (6 reviews) | | **Natural Language Interaction** | Not enough data | 7.5 (6 reviews) | | **Proactive Assistance** | Not enough data | 7.5 (6 reviews) | | **Decision Making** | Not enough data | 7.5 (6 reviews) | --- ## Categories **Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Unique to N-able N-central (6):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Endpoint Detection & Response (EDR) Software](https://www.g2.com/categories/endpoint-detection-response-edr), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) --- ## Reviewer Demographics ### By Company Size | Segment | ConnectWise Automate | N-able N-central | |---|---|---| | **Small-Business** | 64.9% | 60.9% | | **Mid-Market** | 32.8% | 34.3% | | **Enterprise** | 2.3% | 4.8% | ### By Industry #### ConnectWise Automate - **Information Technology and Services:** 63.4% - **Computer & Network Security:** 7.6% - **Computer Networking:** 3.8% - **Computer Software:** 2.3% - **Construction:** 2.3% - **Hospital & Health Care:** 2.3% - **Accounting:** 1.5% - **Consumer Goods:** 1.5% - **Hospitality:** 1.5% - **Food & Beverages:** 1.5% - **Other:** 12.2% #### N-able N-central - **Information Technology and Services:** 48.2% - **Computer & Network Security:** 21.2% - **Computer Networking:** 4.5% - **Information Services:** 1.7% - **Accounting:** 1.5% - **Hospital & Health Care:** 1.5% - **Manufacturing:** 1.5% - **Consulting:** 1.5% - **Financial Services:** 1.3% - **Computer Software:** 1.1% - **Other:** 15.9% --- ## Alternatives ### Alternatives to ConnectWise Automate - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1154 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (347 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3970 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1043 reviews) ### Alternatives to N-able N-central - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1154 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3970 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1101 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (266 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (425 reviews) --- ## Top Discussions ### ConnectWise Automate - Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote > **Top comment:** "Use a variable and power shell script." ### N-able N-central - Title: [How much does SolarWinds RMM cost?](https://www.g2.com/discussions/how-much-does-solarwinds-rmm-cost) — 1 comment > **Top comment:** "it depends witch product n-central vs rmm and the model. Legacy or Monthly" - Title: [Why is there no "Server Down" alarm or monitoring notificaiton ?](https://www.g2.com/discussions/why-is-there-no-server-down-alarm-or-monitoring-notificaiton) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hi Robert! Hmm - I think our "How to Set up Server Alert to be Sent to a Specific Email Address" might be able to help with your challenge! Check out this..." - Title: [Integration with more 3rd party AV on the horizon? Such as sophos?](https://www.g2.com/discussions/15640-integration-with-more-3rd-party-av-on-the-horizon-such-as-sophos) — 1 comment, 1 upvote > **Top comment:** "Sup, Nicholas! In short, YUP - we are always looking to expand our product's capabilities by providing best-of-breed integrations with 3rd party vendors. ..." - Title: [Should I stay or should I go?](https://www.g2.com/discussions/should-i-stay-or-should-i-go) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "If you go, there will be trouble but if you stay it will be double... So come on, give N-central a try today!" - Title: [Can I remotely connect to customers through a firewall?](https://www.g2.com/discussions/can-i-remotely-connect-to-customers-through-a-firewall) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes. Whether it’s a firewall or a roaming laptop, we provide various methods for you to remotely connect to and support your customers. " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-n-able-n-central)