# ConnectWise Automate vs MSP360 RMM Comparison | | ConnectWise Automate | MSP360 RMM | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | | **Total Reviews** | 140 | 24 | | **Largest Market Segment** | Small-Business (64.9% of reviews) | Small-Business (91.7% of reviews) | | **Entry Level Price** | No pricing available | Free 1 Admin With One-Time Purchase | --- ## Top Pros & Cons ### ConnectWise Automate Pros: - Features (3 reviews) - Asset Management (2 reviews) Cons: - Needs Improvement (2 reviews) - UX Improvement (2 reviews) ### MSP360 RMM Pros: - Customer Support (1 reviews) - Reliability (1 reviews) --- ## Ratings Comparison | Rating | ConnectWise Automate | MSP360 RMM | |---|---|---| | **Meets Requirements** | 8.5 (110 reviews) | 8.2 (20 reviews) | | **Ease of Use** | 7.4 (113 reviews) | 8.2 (20 reviews) | | **Ease of Setup** | 6.6 (74 reviews) | 8.9 (20 reviews) | | **Ease of Admin** | 7.1 (65 reviews) | 8.6 (14 reviews) | | **Quality of Support** | 7.6 (105 reviews) | 9.1 (19 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (66 reviews) | 9.2 (15 reviews) | | **Product Direction (% positive)** | 6.9 (108 reviews) | 8.8 (19 reviews) | --- ## Pricing ### ConnectWise Automate #### Entry-Level Pricing No pricing available #### Free Trial No information available ### MSP360 RMM #### Entry-Level Pricing Plan: Community Edition Price: Free 1 Admin With One-Time Purchase Description: Free RMM Software for MSPs Key Features: - 50 endpoints - Centralized management - Computer health monitoring [Browse all 2 editions](https://www.g2.com/products/msp360-rmm/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | 9.3/10 | 33 | | **MSP360 RMM** | 8.2/10 | 18 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | MSP360 RMM | |---|---|---| | **Device Management** | 9.4 (26 reviews) ✓ Verified | 9.0 (17 reviews) | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | ConnectWise Automate | MSP360 RMM | |---|---|---| | **Remote Monitoring** | 9.4 (25 reviews) ✓ Verified | 8.8 (18 reviews) | | **Asset Tracking** | 9.1 (23 reviews) | Feature Not Available | | **Application Deployment** | 9.0 (21 reviews) ✓ Verified | 7.1 (12 reviews) | | **Patch Management** | 8.8 (23 reviews) ✓ Verified | 8.4 (16 reviews) | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | MSP360 RMM | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | ConnectWise Automate | MSP360 RMM | |---|---|---| | **Remote Access** | 9.8 (23 reviews) ✓ Verified | 7.8 (16 reviews) | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | MSP360 RMM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) --- ## Reviewer Demographics ### By Company Size | Segment | ConnectWise Automate | MSP360 RMM | |---|---|---| | **Small-Business** | 64.9% | 91.7% | | **Mid-Market** | 32.8% | 8.3% | | **Enterprise** | 2.3% | 0% | ### By Industry #### ConnectWise Automate - **Information Technology and Services:** 63.4% - **Computer & Network Security:** 7.6% - **Computer Networking:** 3.8% - **Computer Software:** 2.3% - **Construction:** 2.3% - **Hospital & Health Care:** 2.3% - **Accounting:** 1.5% - **Consumer Goods:** 1.5% - **Hospitality:** 1.5% - **Food & Beverages:** 1.5% - **Other:** 12.2% #### MSP360 RMM - **Information Technology and Services:** 50.0% - **Computer & Network Security:** 29.2% - **Pharmaceuticals:** 4.2% - **Medical Practice:** 4.2% - **Electrical/Electronic Manufacturing:** 4.2% - **Construction:** 4.2% - **Computer Hardware:** 4.2% --- ## Alternatives ### Alternatives to ConnectWise Automate - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1176 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (771 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3979 reviews) ### Alternatives to MSP360 RMM - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1176 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (771 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1057 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3979 reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1385 reviews) --- ## Top Discussions ### ConnectWise Automate - Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote > **Top comment:** "Use a variable and power shell script." ### MSP360 RMM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-msp360-rmm)