Compare ConnectWise Automate and ManageEngine ServiceDesk Plus 
Featured Products
At a Glance
Market Segments
Small-Business (65.4% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Starts at $1195 (For 10 technicians annually)
ConnectWise Automate
Star Rating
(136)4.1 out of 5
Market Segments
Small-Business (65.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateManageEngine ServiceDesk Plus
Star Rating
(245)4.2 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in ticket creation user experience with a score of 8.2, while ConnectWise Automate falls slightly behind, indicating that users find the interface more intuitive and user-friendly in ManageEngine.
- Reviewers mention that ManageEngine's automation features, particularly in response automation (8.7), are superior to ConnectWise Automate's capabilities, allowing for more efficient ticket handling and faster response times.
- G2 users highlight the strong asset management capabilities of ManageEngine ServiceDesk Plus, scoring 9.8, which reviewers say provides comprehensive tracking and management of IT assets compared to ConnectWise Automate's score of 9.0.
- Users on G2 emphasize the effectiveness of ManageEngine's SLA management (8.1) in ensuring timely responses and adherence to service agreements, while ConnectWise Automate's performance in this area is perceived as less robust.
- Reviewers mention that ManageEngine's reporting and analytics features (8.8) are more advanced, providing deeper insights into ticketing trends and performance metrics compared to ConnectWise Automate's offerings.
- Users say that ManageEngine ServiceDesk Plus provides a more seamless integration with ITIL policy compliance (9.6), which is crucial for organizations looking to adhere to industry standards, whereas ConnectWise Automate's score of 8.9 suggests room for improvement in this area.
Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
ConnectWise Automate
No trial information availableManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
8.5
107
8.6
219
Ease of Use
7.3
109
8.5
219
Ease of Setup
6.5
70
8.1
161
Ease of Admin
7.1
65
8.4
159
Quality of Support
7.5
102
8.1
203
Has the product been a good partner in doing business?
7.8
66
8.3
151
Product Direction (% positive)
6.9
106
8.2
211
Features by Category
Ticket and Case Management
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.7
33
Not enough data
8.9
32
Not enough data
8.4
33
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
Not enough data
8.8
39
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Service Desk
Not enough data
9.2
42
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.9
41
|
Verified
Management
Not enough data
8.6
38
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Functionality
Not enough data
9.1
39
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
39
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.5
23
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.4
23
|
Verified
Not enough data
9.0
22
Not enough data
8.9
19
|
Verified
Not enough data
9.0
21
|
Verified
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.8
22
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
95
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Reporting
Not enough data
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Access & Usability
Not enough data
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.8
68
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise Automate and ManageEngine ServiceDesk Plus share no categories
Unique Categories
ConnectWise Automate is categorized as Remote Monitoring & Management (RMM)
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, Incident Management, and Help Desk
Reviews
Reviewers' Company Size
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
65.4%
Computer & Network Security
7.1%
Computer Networking
3.9%
Computer Software
2.4%
Construction
2.4%
Other
18.9%
Information Technology and Services
18.9%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.3%
Alternatives
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 Comment
RG
Use a variable and power shell script.Read more
ConnectWise Automate has no more discussions with answers
ManageEngine ServiceDesk Plus has no more discussions with answers
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