# ConnectWise Automate vs LogMeIn Resolve Comparison --- ## AI Generated Summary - **G2 reviewers report** that ConnectWise Automate excels in its powerful scripting engine, which allows for deep automation across all endpoints. Users appreciate the highly tunable monitoring and alerting features that help catch issues proactively, although some mention that the GUI can be slow to load. - **Users say** LogMeIn Resolve offers a more user-friendly experience, with a solid interface that simplifies management across multiple client environments. Reviewers highlight the reliability of remote access and the ease of use, making it a streamlined choice for supporting employees. - **According to verified reviews** , ConnectWise Automate is particularly strong in remote access capabilities, with users noting the ability to chat with remote users without needing a desktop connection. This feature, combined with effective patch management, enhances its utility for IT teams. - **Reviewers mention** that LogMeIn Resolve shines in its overall support quality, receiving high marks for responsiveness and helpfulness. Users appreciate having a single portal for support, which simplifies their workflow and improves efficiency. - **G2 reviewers highlight** that while ConnectWise Automate has a strong presence in the small business market, it may face challenges in ease of setup and administration compared to LogMeIn Resolve, which boasts a more intuitive onboarding process and easier management features. - **Users report** that both products perform well in device management and remote monitoring, but LogMeIn Resolve edges out slightly in overall satisfaction, with reviewers noting its combination of monitoring, patching, and automation as particularly effective for their needs. | | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | | **Total Reviews** | 140 | 468 | | **Largest Market Segment** | Small-Business (64.9% of reviews) | Mid-Market (42.6% of reviews) | | **Entry Level Price** | No pricing available | $29.00 25 endpoints; unlimited agents | --- ## Top Pros & Cons ### ConnectWise Automate Pros: - Features (3 reviews) - Asset Management (2 reviews) Cons: - Needs Improvement (2 reviews) - UX Improvement (2 reviews) ### LogMeIn Resolve Pros: - Ease of Use (54 reviews) - Remote Control (29 reviews) Cons: - Remote Access Issues (13 reviews) - Expensive (12 reviews) --- ## Ratings Comparison | Rating | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Meets Requirements** | 8.5 (110 reviews) | 9.0 (375 reviews) | | **Ease of Use** | 7.4 (113 reviews) | 9.0 (376 reviews) | | **Ease of Setup** | 6.6 (74 reviews) | 8.8 (208 reviews) | | **Ease of Admin** | 7.1 (65 reviews) | 8.8 (180 reviews) | | **Quality of Support** | 7.6 (105 reviews) | 8.7 (325 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (66 reviews) | 8.7 (168 reviews) | | **Product Direction (% positive)** | 6.9 (108 reviews) | 8.0 (361 reviews) | --- ## Pricing ### ConnectWise Automate #### Entry-Level Pricing No pricing available #### Free Trial No information available ### LogMeIn Resolve #### Entry-Level Pricing Plan: Starter Price: $29.00 25 endpoints; unlimited agents Description: Secure unattended access of managed Windows, Mac, and Android devices. Key Features: - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access [Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | 9.3/10 | 33 | | **LogMeIn Resolve** | 9.1/10 | 36 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Device Management** | 9.4 (26 reviews) ✓ Verified | 9.3 (23 reviews) | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Remote Monitoring** | 9.4 (25 reviews) ✓ Verified | 9.4 (25 reviews) | | **Asset Tracking** | 9.1 (23 reviews) | 9.1 (20 reviews) | | **Application Deployment** | 9.0 (21 reviews) ✓ Verified | 8.7 (21 reviews) | | **Patch Management** | 8.8 (23 reviews) ✓ Verified | 8.3 (22 reviews) | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Remote Access** | 9.8 (23 reviews) ✓ Verified | 9.6 (31 reviews) | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **LogMeIn Resolve** | N/A | N/A | #### Scope | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | Not enough data | | **Multi-OS Support** | Not enough data | Not enough data | #### Security | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Reporting and Alerts** | Not enough data | Not enough data | | **Endpoint Protection** | Not enough data | Not enough data | | **Remote Wiping** | Not enough data | Not enough data | #### Management | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Device Enrollment** | Not enough data | Not enough data | | **Device Configuration** | Not enough data | Not enough data | | **Device Compliance** | Not enough data | Not enough data | | **Usage Information** | Not enough data | Not enough data | | **Data Separation** | Not enough data | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **LogMeIn Resolve** | 8.6/10 | 94 | #### Administration | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Screen Sharing** | Not enough data | 9.2 (85 reviews) | | **File Sharing** | Not enough data | 9.0 (77 reviews) | | **Session Recording** | Not enough data | 8.9 (64 reviews) | | **Unattended Remote Access** | Not enough data | 8.9 (70 reviews) | | **Multi - Session Handling** | Not enough data | 8.6 (68 reviews) | | **Multi-Monitor Support** | Not enough data | 8.5 (70 reviews) | #### Maintenance | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Remote Reboot** | Not enough data | 8.9 (71 reviews) | | **Remote Printing** | Not enough data | 8.4 (48 reviews) | #### Communication | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Text Chat** | Not enough data | 8.8 (67 reviews) | | **VoIP** | Not enough data | 7.9 (46 reviews) | | **Video Conference Call** | Not enough data | 8.2 (48 reviews) | | **Screen Annotations** | Not enough data | 8.5 (49 reviews) | #### Security | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Data Encryption** | Not enough data | 8.6 (51 reviews) | | **Compliance** | Not enough data | 8.3 (51 reviews) | #### Device Support | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Mobile Device Access** | Not enough data | 8.5 (59 reviews) | | **Multi-Platform Support** | Not enough data | 8.6 (57 reviews) | | **Cross-Platform** | Not enough data | 8.4 (59 reviews) | #### Performance | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Reporting** | Not enough data | 8.3 (60 reviews) | ### Antivirus | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **LogMeIn Resolve** | N/A | N/A | #### Generative AI | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **LogMeIn Resolve** | 7.7/10 | 8 | #### Generative AI | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **AI Text Summarization** | Not enough data | 7.7 (8 reviews) | ### Service Desk | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **LogMeIn Resolve** | 8.3/10 | 101 | #### Incident Management | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Automate Ticket Routing** | Not enough data | 8.5 (59 reviews) | | **Ticket Prioritization** | Not enough data | 8.2 (60 reviews) | | **Ticket Notifications** | Not enough data | 8.3 (62 reviews) | | **Knowledge Base** | Not enough data | 8.2 (62 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.1 (56 reviews) | #### Reporting | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Dashboards** | Not enough data | 8.3 (73 reviews) | | **Time Tracking** | Not enough data | 8.2 (72 reviews) | | **Surveys** | Not enough data | 8.4 (58 reviews) | #### Access & Usability | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Mobile** | Not enough data | 8.1 (74 reviews) | | **Self Service** | Not enough data | 8.7 (72 reviews) | | **Active Directory** | Not enough data | 8.1 (59 reviews) | | **Multi-Channel Access** | Not enough data | 8.5 (65 reviews) | #### Agentic AI - Service Desk | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **LogMeIn Resolve** | N/A | N/A | #### System Control | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Mobile Device Management (MDM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **LogMeIn Resolve** | 8.5/10 | 9 | #### Platform - Mobile Device Management (MDM) | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Regulation Compliant** | Not enough data | 8.6 (7 reviews) | #### Operating System | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Multi-Systems Support** | Not enough data | 9.4 (8 reviews) | | **Apple Support** | Not enough data | 8.7 (5 reviews) | | **Android Support** | Not enough data | 8.3 (7 reviews) | #### Management | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Applicatons Management** | Not enough data | 8.3 (8 reviews) | | **Applications Consolidation** | Not enough data | 7.8 (6 reviews) | | **Whitelist** | Not enough data | 8.1 (6 reviews) | | **Blacklist** | Not enough data | 8.1 (6 reviews) | | **Usage Information** | Not enough data | 8.6 (6 reviews) | #### Security | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Remote Wipe** | Not enough data | 8.6 (6 reviews) | | **Security** | Not enough data | 9.3 (7 reviews) | #### Agentic AI - Mobile Device Management (MDM) | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **LogMeIn Resolve** | 8.3/10 | 93 | #### Administration | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Usage Information** | Not enough data | 8.5 (79 reviews) | | **Integrations** | Not enough data | 8.1 (71 reviews) | | **Diagnostics** | Not enough data | 8.3 (77 reviews) | | **Session Recording** | Not enough data | 8.3 (76 reviews) | | **Session Transfer** | Not enough data | 8.1 (72 reviews) | | **Unattended Access** | Not enough data | 8.4 (76 reviews) | | **File Sharing** | Not enough data | 8.5 (82 reviews) | #### Platform | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Cross-Platform Access** | Not enough data | 8.6 (72 reviews) | | **Mobile Device Access** | Not enough data | 8.2 (69 reviews) | | **Applications Management** | Not enough data | 8.5 (74 reviews) | | **Remote Device Control** | Not enough data | 8.7 (84 reviews) | #### Security | Feature | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Remote Wipe** | Not enough data | 7.7 (60 reviews) | | **Device Management** | Not enough data | 8.4 (77 reviews) | | **Device Enrollment** | Not enough data | 8.4 (70 reviews) | --- ## Categories **Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Unique to LogMeIn Resolve (8):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Service Desk Software](https://www.g2.com/categories/service-desk), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) --- ## Reviewer Demographics ### By Company Size | Segment | ConnectWise Automate | LogMeIn Resolve | |---|---|---| | **Small-Business** | 64.9% | 35.9% | | **Mid-Market** | 32.8% | 42.6% | | **Enterprise** | 2.3% | 21.4% | ### By Industry #### ConnectWise Automate - **Information Technology and Services:** 63.4% - **Computer & Network Security:** 7.6% - **Computer Networking:** 3.8% - **Computer Software:** 2.3% - **Construction:** 2.3% - **Hospital & Health Care:** 2.3% - **Accounting:** 1.5% - **Consumer Goods:** 1.5% - **Hospitality:** 1.5% - **Food & Beverages:** 1.5% - **Other:** 12.2% #### LogMeIn Resolve - **Information Technology and Services:** 22.1% - **Computer Software:** 10.7% - **Hospital & Health Care:** 6.8% - **Construction:** 3.5% - **Computer & Network Security:** 3.3% - **Computer Networking:** 2.2% - **Insurance:** 2.2% - **Accounting:** 2.0% - **Education Management:** 2.0% - **Financial Services:** 2.0% - **Other:** 43.3% --- ## Alternatives ### Alternatives to ConnectWise Automate - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1163 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3964 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1045 reviews) ### Alternatives to LogMeIn Resolve - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3964 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1163 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1094 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (695 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (385 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1103 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (644 reviews) --- ## Top Discussions ### ConnectWise Automate - Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote > **Top comment:** "Use a variable and power shell script." ### LogMeIn Resolve - Title: [Is GoToAssist legitimate?](https://www.g2.com/discussions/is-gotoassist-legitimate) — 3 comments > **Top comment:** "Yes, of course." - Title: [How do I use GoToAssist remote?](https://www.g2.com/discussions/how-do-i-use-gotoassist-remote) — 1 comment > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-logmein-resolve)