Compare ConnectWise Automate and Goverlan Reach
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side-by-side comparison of ConnectWise Automate vs. Goverlan Reach
based on preference data from user reviews. ConnectWise Automate rates 4.0/5 stars with 99 reviews. By contrast, Goverlan Reach rates 4.4/5 stars with 235 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 ConnectWise Automate |  Goverlan Reach Optimized for quick response | |
| Star Rating | ConnectWise Automate | Goverlan Reach |
| Market Segments | ConnectWise Automate Small-Business (70.3% of reviews) | Goverlan Reach Mid-Market (61.8% of reviews) |
| Entry Level Price | ConnectWise Automate No pricing information available | Goverlan Reach $29 per concurrent operator license/ per month |
ConnectWise Automate vs Goverlan Reach
When assessing the two solutions, reviewers found Goverlan Reach easier to use, set up, and administer. Reviewers also preferred doing business with Goverlan Reach overall.
- Reviewers felt that Goverlan Reach meets the needs of their business better than ConnectWise Automate.
- When comparing quality of ongoing product support, reviewers felt that Goverlan Reach is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Goverlan Reach over ConnectWise Automate.
Categories
Shared Categories
ConnectWise Automate and Goverlan Reach share no categories
Unique Categories
ConnectWise Automate is categorized as Remote Monitoring & Management (RMM)
Goverlan Reach is categorized as IT Process Automation, Enterprise IT Management Suites, Remote Desktop, and Remote Support
Pricing
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Free Trial Unavailable
Standard Edition
$29per concurrent operator license/ per month
Professional Edition
$69per concurrent operator license/ per month
Enterprise Edition
$129per concurrent operator license/ per month
Free Trial
Ratings
Meets Requirements
ConnectWise Automate
Responses: 89
Goverlan Reach
Responses: 214
Ease of Use
ConnectWise Automate
Responses: 90
Goverlan Reach
Responses: 212
Ease of Setup
ConnectWise Automate
Responses: 57
Goverlan Reach
Responses: 169
Ease of Admin
ConnectWise Automate
Responses: 57
Goverlan Reach
Responses: 171
Quality of Support
ConnectWise Automate
Responses: 85
Goverlan Reach
Responses: 183
Ease of Doing Business With
ConnectWise Automate
Responses: 58
Goverlan Reach
Responses: 158
Product Direction (% positive)
ConnectWise Automate
Responses: 90
Goverlan Reach
Responses: 215
Reviewers' Company Size
Reviewers of ConnectWise Automate were most often representing companies in the Small-Business segment, while reviewers for Goverlan Reach were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
ConnectWise Automate
Goverlan Reach
Mid-Market
(51-1000 emp.)
ConnectWise Automate
Goverlan Reach
Enterprise
(> 1000 emp.)
ConnectWise Automate
Goverlan Reach
Reviewers' Industry
Information Technology and Services
68.1%
Computer & Network Security
6.6%
Computer Networking
4.4%
Construction
2.2%
Computer Software
2.2%
Other
16.5%
Information Technology and Services
14.2%
Hospital & Health Care
9.9%
Financial Services
8.6%
Education Management
8.6%
Government Administration
5.2%
Other
53.6%
Reviews
Most Helpful Favorable Review
Stana S.
User in Computer & Network Security
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
Administrator in Higher Education
Ability to provide remote support to our end-users who rarely authenticate against our domain. We are also able to remotely authenticate for users who are prompted for elevated credentials.
Most Helpful Critical Review
Administrator in Information Technology and Services
Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...
Administrator in Hospital & Health Care
Difficulty and unreliability of connecting to other PC's via CITRIX environment
Top Alternatives
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 comment
AC
Use a variable and power shell script.Read more
ConnectWise Automate has no more discussions with answers
How is this product priced?
1 comment
Offical Response from Goverlan Reach
Goverlan Reach is priced on a per-operator basis with no additional fee for internal endpoint management. This means that you can use Goverlan Reach to...Read more
Is this a Cloud-based solution or self-hosted? Is it secure?
1 comment
Offical Response from Goverlan Reach
Goverlan Reach is a 100% on-premises software solution. It doesn't depend on any third-party vendor or cloud-based server to support your internal or...Read more
Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?
1 comment
Offical Response from Goverlan Reach
Both! Goverlan Reach is primarily designed to manage your corporate users and machines; however, you can optionally enable the support of external endpoints...Read more
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