ConnectWise Automate | Goverlan Reach Optimized for quick response | |
Star Rating | ||
Market Segments | ||
Entry Level Price |
When assessing the two solutions, reviewers found Goverlan Reach easier to use, set up, and administer. Reviewers also preferred doing business with Goverlan Reach overall.
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
Ability to provide remote support to our end-users who rarely authenticate against our domain. We are also able to remotely authenticate for users who are prompted for elevated credentials.
Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...
Difficulty and unreliability of connecting to other PC's via CITRIX environment