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Compare ConnectWise Automate and Datto RMM 
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At a Glance
Market Segments
Small-Business (66.9% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise Automate
Star Rating
(133)4.1 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateDatto RMM
Star Rating
(723)4.5 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise Automate excels in Device Management with a score of 9.5, highlighting its robust capabilities in managing a wide range of devices effectively. In contrast, Datto RMM scores 9.1, which, while still strong, indicates that users find ConnectWise's features more comprehensive for their needs.
- Reviewers mention that Datto RMM offers superior Ease of Use with a score of 8.8 compared to ConnectWise Automate's 7.3. Many users appreciate the intuitive interface of Datto, making it easier for teams to adopt and utilize the software without extensive training.
- G2 users highlight that ConnectWise Automate has a more favorable score in Remote Access at 9.8, which is crucial for IT teams needing reliable access to client systems. Datto RMM, while still effective, scores lower at 8.7, indicating that users may experience some limitations in this area.
- Users on G2 report that Datto RMM shines in Patch Management with a score of 8.5, where users appreciate its automated patching capabilities. In comparison, ConnectWise Automate scores higher at 9.0, suggesting that its patch management features are more robust and reliable.
- Reviewers mention that ConnectWise Automate has a strong focus on Asset Management with a score of 9.0, which users find beneficial for tracking and managing IT assets effectively. Datto RMM follows closely with a score of 8.7, but some users feel it lacks certain advanced features present in ConnectWise.
- Users say that Datto RMM provides better Quality of Support with a score of 8.4, where many reviewers appreciate the responsiveness and helpfulness of the support team. ConnectWise Automate, while still providing decent support at 7.5, has received feedback indicating that response times could be improved.
Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableDatto RMM
No pricing availableFree Trial
ConnectWise Automate
No trial information availableDatto RMM
Free Trial is available
Ratings
Meets Requirements
8.5
104
8.9
649
Ease of Use
7.3
106
8.9
694
Ease of Setup
6.5
68
8.8
603
Ease of Admin
7.2
63
8.9
500
Quality of Support
7.5
99
8.5
587
Has the product been a good partner in doing business?
7.8
64
9.0
474
Product Direction (% positive)
6.9
103
9.2
648
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.5
22
|
Verified
9.1
543
Not enough data
8.7
31
Not enough data
7.9
29
Monitoring and Management
9.5
22
|
Verified
9.2
542
9.0
20
8.5
532
8.9
19
|
Verified
8.4
529
9.0
20
|
Verified
8.6
533
Not enough data
8.4
28
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.8
30
Service Management
9.8
21
|
Verified
8.8
531
Not enough data
8.3
29
Not enough data
7.0
29
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.0
27
Not enough data
6.8
27
Not enough data
7.4
28
Not enough data
7.0
27
Not enough data
6.7
25
Not enough data
6.7
25
Not enough data
6.7
26
Administration
Not enough data
8.7
473
Not enough data
8.3
475
Not enough data
7.2
457
Not enough data
8.5
466
Not enough data
8.5
462
Not enough data
8.7
470
Maintenance
Not enough data
9.1
471
Not enough data
7.1
446
Communication
Not enough data
8.0
459
Not enough data
6.0
433
Not enough data
5.9
430
Not enough data
6.5
433
Security
Not enough data
7.8
440
Not enough data
8.1
448
Device Support
Not enough data
6.1
438
Not enough data
7.6
446
Not enough data
7.7
447
Performance
Not enough data
8.2
456
Generative AI
Not enough data
7.0
266
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise Automate and Datto RMM are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
Reviews
Reviewers' Company Size
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
66.1%
Computer & Network Security
7.3%
Computer Networking
4.0%
Construction
2.4%
Computer Software
2.4%
Other
17.7%
Information Technology and Services
44.0%
Computer & Network Security
24.0%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.5%
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 Comment
RG
Use a variable and power shell script.Read more
ConnectWise Automate has no more discussions with answers
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
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