# ConnectWise Automate vs Datto RMM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Datto RMM excels in overall user satisfaction, boasting a significantly higher score compared to ConnectWise Automate. Users appreciate its intuitive interface and ease of use, with one reviewer noting that it is "easy to use and tools that work fine." - **According to verified reviews** , ConnectWise Automate is praised for its customization capabilities, which many users find essential for tailoring the software to their specific needs. One user highlighted that it is "an essential tool in the RMM marketplace" due to its flexibility. - **Users say** that Datto RMM shines in its ability to manage multiple devices efficiently. Reviewers have noted the "level of administration you are able to reach" when handling numerous devices, making it a strong choice for larger operations. - **Reviewers mention** that ConnectWise Automate is particularly effective for automating maintenance tasks, with one user stating it "makes it easy to automate the maintenance and alerting for all our client's systems." This feature is especially beneficial for small businesses managing numerous machines. - **G2 reviewers highlight** that Datto RMM's scripting capabilities allow users to deploy scripts across various sites seamlessly, which is a significant advantage for those managing geographically dispersed operations. This feature enhances operational efficiency and reduces manual workload. - **According to recent user feedback** , while ConnectWise Automate has strong device management and remote monitoring features, it faces challenges in ease of setup and overall user experience compared to Datto RMM. Users have noted that the setup process can be more complex, which may hinder quick implementation. | | ConnectWise Automate | Datto RMM | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | | **Total Reviews** | 139 | 757 | | **Largest Market Segment** | Small-Business (64.6% of reviews) | Small-Business (62.5% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### ConnectWise Automate Pros: - Features (3 reviews) - Asset Management (2 reviews) Cons: - Needs Improvement (2 reviews) - UX Improvement (2 reviews) ### Datto RMM Pros: - Ease of Use (82 reviews) - Automation (60 reviews) Cons: - Remote Access Issues (42 reviews) - Slow Performance (25 reviews) --- ## Ratings Comparison | Rating | ConnectWise Automate | Datto RMM | |---|---|---| | **Meets Requirements** | 8.5 (110 reviews) | 8.9 (661 reviews) | | **Ease of Use** | 7.4 (112 reviews) | 8.8 (720 reviews) | | **Ease of Setup** | 6.6 (73 reviews) | 8.7 (629 reviews) | | **Ease of Admin** | 7.1 (65 reviews) | 8.9 (501 reviews) | | **Quality of Support** | 7.6 (105 reviews) | 8.4 (598 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (66 reviews) | 9.0 (474 reviews) | | **Product Direction (% positive)** | 6.9 (108 reviews) | 9.1 (655 reviews) | --- ## Pricing ### ConnectWise Automate #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Datto RMM #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | 9.3/10 | 32 | | **Datto RMM** | 8.0/10 | 580 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Device Management** | 9.4 (26 reviews) ✓ Verified | 9.2 (559 reviews) | | **Asset Management** | Not enough data | 8.8 (39 reviews) | | **ITIL Policy Compliance** | Not enough data | 7.9 (30 reviews) | #### Monitoring and Management | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Remote Monitoring** | 9.4 (25 reviews) ✓ Verified | 9.2 (558 reviews) | | **Asset Tracking** | 9.1 (23 reviews) | 8.5 (533 reviews) | | **Application Deployment** | 9.0 (21 reviews) ✓ Verified | 8.5 (538 reviews) | | **Patch Management** | 8.8 (23 reviews) ✓ Verified | 8.6 (553 reviews) | | **Asset Tracking** | Not enough data | 8.5 (30 reviews) | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Workflow Management** | Not enough data | 8.8 (36 reviews) | #### Service Management | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Remote Access** | 9.8 (23 reviews) ✓ Verified | 8.8 (553 reviews) | | **Service Management (Issue Prioritization)** | Not enough data | 8.6 (39 reviews) | | **Ticketing** | Not enough data | 7.3 (33 reviews) | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.3 (30 reviews) | | **Multi-step Planning** | Not enough data | 6.9 (28 reviews) | | **Cross-system Integration** | Not enough data | 7.8 (32 reviews) | | **Adaptive Learning** | Not enough data | 7.0 (27 reviews) | | **Natural Language Interaction** | Not enough data | 6.7 (25 reviews) | | **Proactive Assistance** | Not enough data | 6.7 (25 reviews) | | **Decision Making** | Not enough data | 6.7 (26 reviews) | ### Remote Support | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **Datto RMM** | 7.7/10 | 484 | #### Administration | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Screen Sharing** | Not enough data | 8.7 (474 reviews) | | **File Sharing** | Not enough data | 8.3 (476 reviews) | | **Session Recording** | Not enough data | 7.2 (455 reviews) | | **Unattended Remote Access** | Not enough data | 8.5 (467 reviews) | | **Multi - Session Handling** | Not enough data | 8.5 (461 reviews) | | **Multi-Monitor Support** | Not enough data | 8.6 (469 reviews) | #### Maintenance | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Remote Reboot** | Not enough data | 9.1 (473 reviews) | | **Remote Printing** | Not enough data | 7.1 (444 reviews) | #### Communication | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Text Chat** | Not enough data | 8.0 (460 reviews) | | **VoIP** | Not enough data | 6.0 (431 reviews) | | **Video Conference Call** | Not enough data | 5.9 (428 reviews) | | **Screen Annotations** | Not enough data | 6.6 (431 reviews) | #### Security | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Data Encryption** | Not enough data | 7.8 (439 reviews) | | **Compliance** | Not enough data | 8.1 (447 reviews) | #### Device Support | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Mobile Device Access** | Not enough data | 6.1 (437 reviews) | | **Multi-Platform Support** | Not enough data | 7.6 (447 reviews) | | **Cross-Platform** | Not enough data | 7.7 (447 reviews) | #### Performance | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Reporting** | Not enough data | 8.2 (458 reviews) | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **Datto RMM** | 7.0/10 | 265 | #### Generative AI | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **AI Text Summarization** | Not enough data | 7.0 (264 reviews) | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **Datto RMM** | N/A | N/A | #### System Control | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | ConnectWise Automate | Datto RMM | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Unique to Datto RMM (3):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) --- ## Reviewer Demographics ### By Company Size | Segment | ConnectWise Automate | Datto RMM | |---|---|---| | **Small-Business** | 64.6% | 62.5% | | **Mid-Market** | 33.1% | 33.6% | | **Enterprise** | 2.3% | 3.9% | ### By Industry #### ConnectWise Automate - **Information Technology and Services:** 63.8% - **Computer & Network Security:** 7.7% - **Computer Networking:** 3.8% - **Computer Software:** 2.3% - **Construction:** 2.3% - **Hospital & Health Care:** 2.3% - **Accounting:** 1.5% - **Consumer Goods:** 1.5% - **Food & Beverages:** 1.5% - **Hospitality:** 1.5% - **Other:** 11.5% #### Datto RMM - **Information Technology and Services:** 45.1% - **Computer & Network Security:** 23.4% - **Computer Networking:** 2.2% - **Manufacturing:** 2.0% - **Hospital & Health Care:** 2.0% - **Financial Services:** 1.8% - **Consulting:** 1.6% - **Accounting:** 1.5% - **Construction:** 1.5% - **Computer Software:** 1.2% - **Other:** 17.7% --- ## Alternatives ### Alternatives to ConnectWise Automate - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (500 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1030 reviews) ### Alternatives to Datto RMM - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (500 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1030 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews) --- ## Top Discussions ### ConnectWise Automate - Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote > **Top comment:** "Use a variable and power shell script." ### Datto RMM - Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..." - Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-datto-rmm)