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At a Glance
Market Segments
Small-Business (85.7% of reviews)
Enterprise (45.7% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
Connecteam
Star Rating
(3,400)4.6 out of 5
Market Segments
Small-Business (85.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 5 pricing plansWorkJam
Star Rating
(48)4.5 out of 5
Market Segments
Enterprise (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WorkJamSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Connecteam excels in ease of use with a score of 9.1, making it particularly favorable for small businesses. In contrast, WorkJam, while still user-friendly, has a slightly lower score of 8.8, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that Connecteam's quality of support is outstanding, scoring 9.2, which users appreciate for its responsiveness and helpfulness. WorkJam, on the other hand, has a lower support score of 8.6, with some users expressing concerns about slower response times during peak hours.
- G2 users highlight Connecteam's strong performance in ticket management, particularly in ticket creation and response user experience, both scoring 9.1 and 9.0 respectively. Users on G2 note that WorkJam's ticketing features, while functional, do not match the intuitive design and efficiency of Connecteam's offerings.
- Reviewers say that Connecteam shines in its mobile application, scoring 9.1, which is praised for its user-friendly interface and functionality. In contrast, WorkJam's mobile application, while rated at 8.9, has been noted by users as less intuitive, particularly in navigation.
- Users report that Connecteam's reporting features are robust, with a score of 8.6, allowing for detailed insights into team performance. WorkJam, however, has a lower reporting score of 7.5, with some users mentioning that the reporting capabilities feel limited and less customizable.
- Reviewers mention that Connecteam's customization options are rated at 8.7, allowing businesses to tailor the platform to their specific needs. WorkJam, while scoring higher at 9.7, has been noted by users as having a more complex setup process that may require additional time and resources to fully utilize.
Pricing
Entry-Level Pricing
Connecteam
Small Business
Free
10 Users
Everything a small business needs.
Up to 10 users.
- Full access to our most popular features
- All Hubs are included - Operations, Communications, HR & Skills
- Everything a small business needs
WorkJam
No pricing availableFree Trial
Connecteam
Free Trial is available
WorkJam
No trial information availableRatings
Meets Requirements
8.9
3,156
8.9
38
Ease of Use
9.0
3,232
9.2
41
Ease of Setup
8.9
3,073
8.8
21
Ease of Admin
9.0
2,813
9.4
18
Quality of Support
9.1
2,588
9.0
35
Has the product been a good partner in doing business?
9.3
2,683
9.6
18
Product Direction (% positive)
9.5
3,179
8.3
35
Features by Category
Ticket and Case Management
9.0
93
Not enough data
9.0
92
Not enough data
9.0
90
Not enough data
8.7
89
Not enough data
Feature Not Available
Not enough data
9.0
88
Not enough data
9.0
88
Not enough data
8.8
89
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
7.8
23
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
Communication Channels
8.8
89
Not enough data
Feature Not Available
Not enough data
9.1
87
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.1
227
Not enough data
Feature Not Available
Not enough data
9.1
225
Not enough data
8.4
218
Not enough data
8.6
218
Not enough data
8.7
221
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.6
1320
Not enough data
Logistics
8.6
1283
Not enough data
8.5
1271
Not enough data
8.3
1288
Not enough data
Management
8.8
1294
Not enough data
8.9
1292
Not enough data
8.7
1295
Not enough data
9.1
1310
Not enough data
9.1
1298
Not enough data
9.1
1315
Not enough data
8.6
1256
Not enough data
Monitoring
8.4
1259
Not enough data
8.5
1249
Not enough data
8.0
1220
Not enough data
Business Instant Messaging
8.8
490
Not enough data
9.1
504
Not enough data
8.7
485
Not enough data
Business Instant Messaging
7.7
461
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
9.1
489
Not enough data
9.0
486
Not enough data
8.0
465
Not enough data
Generative AI - Business Instant Messaging
7.5
369
Not enough data
AI - Business Instant Messaging
7.4
369
Not enough data
7.7
368
Not enough data
7.3
366
Not enough data
7.5
367
Not enough data
Agentic AI - Business Instant Messaging
7.4
91
Not enough data
7.7
90
Not enough data
Platform
9.5
43
Not enough data
9.5
43
Not enough data
Feature Not Available
Not enough data
9.4
44
Not enough data
9.4
43
Not enough data
9.5
42
Not enough data
9.4
42
Not enough data
9.3
42
Not enough data
Basics
Not enough data
9.8
8
Not enough data
9.8
8
Content
Not enough data
6.5
8
Not enough data
8.8
8
Not enough data
9.4
8
Performance
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.6
8
Training & eLearning
Not enough data
9.8
8
Not enough data
9.4
8
Not enough data
8.5
8
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
7.3
8
Platform Basics
8.4
38
Not enough data
9.5
42
Not enough data
8.9
40
Not enough data
Platform Data
9.4
40
Not enough data
8.8
42
Not enough data
Platform Additional Functionality
9.1
40
Not enough data
9.0
40
Not enough data
8.8
40
Not enough data
Agentic AI - Restaurant Scheduling
8.1
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.1
9
Not enough data
Platform Basics
8.8
42
Not enough data
8.2
42
Not enough data
Back Office
7.5
42
Not enough data
9.0
41
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Front of Office
6.4
38
Not enough data
Feature Not Available
Not enough data
6.3
39
Not enough data
5.8
37
Not enough data
Platform Data
Feature Not Available
Not enough data
Agentic AI - Restaurant Management
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Generative AI
7.0
37
Not enough data
6.4
36
Not enough data
Guide Options
8.0
459
Not enough data
8.2
469
Not enough data
8.4
473
Not enough data
8.7
482
Not enough data
8.9
481
Not enough data
Guide Tools
8.5
457
Not enough data
8.4
461
Not enough data
8.5
460
Not enough data
8.4
457
Not enough data
Access Options
8.2
446
Not enough data
8.9
468
Not enough data
8.7
456
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.9
322
Not enough data
8.9
346
Not enough data
8.7
335
Not enough data
8.5
333
Not enough data
Management
8.8
338
Not enough data
8.5
324
Not enough data
8.4
323
Not enough data
8.2
312
Not enough data
Information Distribution
8.6
1247
8.9
16
7.9
1210
7.2
15
8.9
1261
9.3
16
Feature Not Available
Not enough data
8.3
1205
9.4
17
Employee Engagement
8.7
1250
9.5
17
8.9
1233
8.9
17
9.0
1231
9.5
17
7.9
1178
9.4
15
9.1
1257
9.4
17
8.9
1045
9.8
10
8.2
995
9.8
10
9.0
1043
9.3
9
User Experience & Accessibility - Employee Communications
8.8
998
9.8
8
8.5
996
9.8
8
8.2
965
9.6
8
8.5
985
9.8
8
Content Distribution - Employee Communications
8.6
994
10.0
7
7.8
959
Not enough data
8.0
964
9.8
7
Additional Features - Employee Communications
8.4
975
9.6
8
8.2
973
9.6
8
7.8
957
9.3
7
Agentic AI - Employee Communications
7.4
139
Not enough data
7.6
137
Not enough data
Login Options
Not enough data
Not enough data
Not enough data
Not enough data
Productivity
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Workspaces
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.4
1381
9.2
8
9.0
1430
9.1
9
9.1
1426
9.1
9
Platform Content
8.4
1393
9.1
9
8.3
1359
8.8
8
8.3
1375
6.7
8
Platform Additional Functionality
7.9
1274
9.3
7
9.1
1392
9.7
6
Feature Not Available
Not enough data
8.7
1379
9.6
8
Feature Not Available
9.5
7
Platform Basics
8.9
390
Not enough data
9.1
388
Not enough data
9.3
383
Not enough data
Platform Content
8.8
381
Not enough data
8.7
373
Not enough data
8.7
384
Not enough data
Platform Additional Functionality
8.1
365
Not enough data
9.3
380
Not enough data
7.7
362
Not enough data
9.1
370
Not enough data
8.6
374
Not enough data
Generative AI
7.1
56
Not enough data
6.9
55
Not enough data
Before the Job
8.4
222
Not enough data
8.7
217
Not enough data
8.9
224
Not enough data
7.6
211
Not enough data
On the Job
8.8
220
Not enough data
9.2
224
Not enough data
7.7
213
Not enough data
7.2
209
Not enough data
7.1
205
Not enough data
After the Job
8.2
216
Not enough data
8.2
212
Not enough data
6.3
201
Not enough data
6.6
206
Not enough data
Agentic AI - Field Service Management
7.1
29
Not enough data
7.1
29
Not enough data
7.3
29
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.7
95
9.3
5
8.6
92
9.7
5
8.6
93
9.7
5
8.5
91
9.7
5
8.5
92
Not enough data
8.9
92
10.0
5
Communication Features - Frontline Worker Communication Platforms
9.2
97
10.0
5
9.4
94
10.0
5
9.1
96
10.0
5
9.0
97
9.3
5
Operations - Frontline Worker Communication Platforms
8.9
95
9.0
5
8.5
91
9.7
5
8.8
93
10.0
5
8.7
91
10.0
5
Agentic AI - Frontline Worker Communication Platforms
8.2
18
Not enough data
8.0
18
Not enough data
8.0
19
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
In-store tasks - Retail Task Management Software
Not enough data
7.9
8
Not enough data
6.0
8
Not enough data
6.0
8
Not enough data
6.0
8
Not enough data
7.3
8
Not enough data
9.5
7
Task management - Retail Task Management Software
Not enough data
9.8
8
Not enough data
9.8
7
Not enough data
10.0
8
Analytics and reporting - Retail Task Management Software
Not enough data
10.0
8
Not enough data
5.2
7
Not enough data
5.2
7
Core Features - Employee Experience Software
Not enough data
8.3
5
Not enough data
Not enough data
People Analytics - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Employee Experience Software
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Employee Improvement - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
7.9
21
Not enough data
7.8
21
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
7.8
15
8.7
766
8.3
17
8.2
754
8.8
12
Platform Content
8.3
744
9.0
15
8.3
739
8.6
14
8.2
737
7.9
14
Feature Not Available
4.8
9
Platform Additional Functionality
8.5
742
9.6
15
8.2
737
7.9
14
8.6
772
9.3
16
8.4
741
9.4
15
Platform
8.5
1655
8.2
15
7.6
1559
8.7
15
7.9
1532
9.2
13
8.9
1614
9.6
14
9.1
1630
9.2
14
9.2
1598
10.0
13
8.6
1584
8.3
14
8.8
1600
8.9
14
Time Tracking
9.1
1455
Not enough data
8.8
1433
Not enough data
8.4
1378
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
9.2
1439
Not enough data
Administration
Feature Not Available
Not enough data
8.7
1409
Not enough data
8.7
1434
Not enough data
8.5
1409
Not enough data
9.0
1405
Not enough data
Platform
8.6
1399
Not enough data
7.8
1272
Not enough data
8.1
1305
Not enough data
9.0
1382
Not enough data
9.0
1370
Not enough data
Feature Not Available
Not enough data
Platform
8.5
1655
8.2
15
7.6
1559
8.7
15
7.9
1532
9.2
13
8.9
1614
9.6
14
9.1
1630
9.2
14
9.2
1598
10.0
13
8.6
1584
8.3
14
8.8
1600
8.9
14
Platform
8.5
1655
8.2
15
7.6
1559
8.7
15
7.9
1532
9.2
13
8.9
1614
9.6
14
9.1
1630
9.2
14
9.2
1598
10.0
13
8.6
1584
8.3
14
8.8
1600
8.9
14
Workforce Management Platform Features
Feature Not Available
Not enough data
9.0
1124
Not enough data
9.1
1135
Not enough data
8.8
1115
Not enough data
8.4
1096
Not enough data
Feature Not Available
Not enough data
8.4
1073
Not enough data
8.9
1092
Not enough data
8.8
1087
Not enough data
9.2
1117
Not enough data
Categories
Categories
Shared Categories
Connecteam and WorkJam are categorized as Frontline Worker Communication Platforms, Employee Communications, Employee Intranet, Employee Scheduling, and Employee Engagement
Unique Categories
WorkJam is categorized as Enterprise Social Networking (ESN), Unified Workspaces, Microlearning Platforms, Retail Task Management, Retail Execution, and Employee Experience
Reviews
Reviewers' Company Size
Connecteam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WorkJam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
12.4%
Retail
5.6%
Hospital & Health Care
5.4%
Health, Wellness and Fitness
4.5%
Hospitality
4.3%
Other
67.9%
Retail
41.7%
Cosmetics
6.3%
Management Consulting
4.2%
Health, Wellness and Fitness
4.2%
Telecommunications
2.1%
Other
41.7%
Discussions
Can employees log in from a desktop computer/laptop?
2 Comments
BT
YesRead more
WorkJam has no discussions with answers
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