# Connecteam vs When I Work Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Connecteam excels in overall user satisfaction, boasting a significantly higher G2 Score compared to When I Work. Users appreciate its comprehensive features that streamline team management, such as integrated scheduling, time tracking, and task updates, all within a single app, which reduces the chaos of app-hopping.
- **Users say** that When I Work is particularly effective for small businesses, with its straightforward interface making scheduling simple and intuitive. Reviewers highlight the ease of use, noting that it feels similar to a spreadsheet, which helps avoid shift mix-ups and enhances team communication.
- **According to verified reviews** , Connecteam's unique features, like the celebration and rewards system, foster a positive team culture, especially for remote teams. This aspect is often praised as a standout feature that is not commonly found in other workforce management tools.
- **Reviewers mention** that While When I Work has a user-friendly setup process, it sometimes struggles to meet specific workflow needs, leading to configuration challenges for some users. However, many appreciate its quick implementation and the ability to handle employee requests efficiently.
- **Users highlight** that Connecteam's quality of support is notably higher, with many praising the responsiveness and helpfulness of the support team. This aspect contributes to a smoother user experience, particularly for businesses that require ongoing assistance.
- **G2 reviewers indicate** that both products have their strengths in mobile usability, but Connecteam edges out with a more robust mobile experience. Users enjoy the convenience of managing schedules and tasks on-the-go, which is essential for teams working in various locations.



| | Connecteam | When I Work | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 3,505 | 381 | 
| **Largest Market Segment** | Small-Business (85.5% of reviews) | Small-Business (61.6% of reviews) | 
| **Entry Level Price** | Free 10 Users | $2.50 1 user Per Month | 

---
## Top Pros & Cons

### Connecteam

Pros:
- Ease of Use (1623 reviews)
- Features (950 reviews)

Cons:
- Missing Features (442 reviews)
- Limited Features (424 reviews)

### When I Work

Pros:
- Ease of Use (61 reviews)
- Scheduling (43 reviews)

Cons:
- Scheduling Issues (15 reviews)
- Missing Features (10 reviews)

---
## Ratings Comparison
| Rating | Connecteam | When I Work | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3232 reviews) | 8.8 (316 reviews) | 
  | **Ease of Use** | 9.0 (3312 reviews) | 8.7 (320 reviews) | 
  | **Ease of Setup** | 8.9 (3149 reviews) | 8.7 (182 reviews) | 
  | **Ease of Admin** | 9.0 (2859 reviews) | 8.8 (168 reviews) | 
  | **Quality of Support** | 9.1 (2654 reviews) | 8.4 (252 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (2728 reviews) | 8.7 (159 reviews) | 
  | **Product Direction (% positive)** | 9.5 (3258 reviews) | 9.0 (301 reviews) | 

---
## Pricing

### Connecteam

#### Entry-Level Pricing

Plan: Small Business

Price: Free 10 Users

Description: Everything a small business needs. 
Up to 10 users.

Key Features:
- Full access to our most popular features
-  All Hubs are included - Operations, Communications, HR & Skills
-  Everything a small business needs 

[Browse all 5 editions](https://www.g2.com/products/connecteam/pricing)

#### Free Trial

Yes

### When I Work

#### Entry-Level Pricing

Plan: Single Location or Schedule

Price: $2.50 1 user Per Month

Description: Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.

Key Features:
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management

[Browse all 2 editions](https://www.g2.com/products/when-i-work/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.8/10 | 248 |
| **When I Work** | N/A | N/A |

#### Ticket and Case Management

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (93 reviews) | Not enough data | 
| **Ticket response user experience** | 9.0 (92 reviews) | Not enough data | 
| **Workflow** | 9.0 (90 reviews) | Not enough data | 
| **Response Automation** | 8.7 (89 reviews) | Not enough data | 
| **SLA Management** | Feature Not Available | Not enough data | 
| **Attachments/Screencasts** | 9.0 (88 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.0 (88 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.9 (90 reviews) | Not enough data | 

#### Generative AI

| Feature | Connecteam | When I Work | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (23 reviews) | Not enough data | 

#### Communication Channels

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Customer Portal** | 8.8 (89 reviews) | Not enough data | 
| **Email to Case** | Feature Not Available | Not enough data | 
| **Chat/Live Support** | 9.1 (87 reviews) | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Mobile User Support** | 9.1 (233 reviews) | Not enough data | 
| **Customization ** | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | 9.1 (234 reviews) | Not enough data | 
| **Integration** | 8.4 (220 reviews) | Not enough data | 
| **Reporting** | 8.6 (220 reviews) | Not enough data | 
| **Dashboards** | 8.6 (227 reviews) | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **When I Work** | N/A | N/A |

#### Communication

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Connecteam | When I Work | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Time & Attendance

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.7/10 | 1381 |
| **When I Work** | 8.2/10 | 32 |

#### Automation

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Process Automation** | 8.6 (1324 reviews) | 8.2 (29 reviews) | 

#### Logistics

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Dashboards & Reporting** | 8.6 (1286 reviews) | 7.8 (30 reviews) | 
| **Data Collection** | 8.5 (1274 reviews) | 7.8 (29 reviews) | 
| **Lanuguage Options** | 8.3 (1291 reviews) | 8.0 (29 reviews) | 

#### Management

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Schedule Creation Tools** | 8.8 (1298 reviews) | 8.1 (30 reviews) | 
| **Schedule Management** | 8.9 (1296 reviews) | 8.2 (29 reviews) | 
| **Employee Leave Management** | 8.7 (1299 reviews) | 8.3 (29 reviews) | 
| **User Access** | 9.1 (1314 reviews) | 8.8 (27 reviews) | 
| **User Role Access** | 9.1 (1301 reviews) | 8.6 (28 reviews) | 
| **Employee Information** | 9.1 (1319 reviews) | 8.8 (28 reviews) | 
| **Employee Information Automation** | 8.6 (1259 reviews) | 8.6 (28 reviews) | 

#### Monitoring

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Regulations Enforcement** | 8.4 (1262 reviews) | 7.9 (28 reviews) | 
| **Compliance Monitoring** | 8.5 (1252 reviews) | 8.2 (28 reviews) | 
| **Integration** | 8.0 (1224 reviews) | 8.0 (28 reviews) | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.1/10 | 523 |
| **When I Work** | N/A | N/A |

#### Business Instant Messaging

| Feature | Connecteam | When I Work | 
|---|---|---|
| **File Sharing** | 8.8 (494 reviews) | Not enough data | 
| **Notifications** | 9.1 (511 reviews) | Not enough data | 
| **Search** | 8.7 (489 reviews) | Not enough data | 

#### Business Instant Messaging 

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Audio Conferencing** | 7.8 (465 reviews) | Not enough data | 
| **Video Conferencing** | Feature Not Available | Not enough data | 

#### Business Instant Messaging

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Mobile Application** | 9.1 (495 reviews) | Not enough data | 
| **Web Application** | 9.0 (490 reviews) | Not enough data | 
| **Integrations** | 8.0 (469 reviews) | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Text Summarization** | 7.5 (372 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Connecteam | When I Work | 
|---|---|---|
| **AI Powered Search** | 7.4 (373 reviews) | Not enough data | 
| **Smart Notifications** | 7.7 (372 reviews) | Not enough data | 
| **AI Powered Language Translation** | 7.3 (369 reviews) | Not enough data | 
| **Content Generation** | 7.5 (370 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Cross-system Integration** | 7.4 (94 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (93 reviews) | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 9.4/10 | 45 |
| **When I Work** | N/A | N/A |

#### Platform

| Feature | Connecteam | When I Work | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.5 (43 reviews) | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.5 (43 reviews) | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Feature Not Available | Not enough data | 
| **Clinical Communication - HIPAA Compliance** | 9.4 (44 reviews) | Not enough data | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.4 (43 reviews) | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | 9.5 (42 reviews) | Not enough data | 
| **Message Lifespan - HIPAA Compliant Messaging** | 9.4 (42 reviews) | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.3 (42 reviews) | Not enough data | 

### Restaurant Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.5/10 | 43 |
| **When I Work** | N/A | N/A |

#### Platform Basics

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Interoperability** | 8.4 (38 reviews) | Not enough data | 
| **Performance** | 9.5 (42 reviews) | Not enough data | 
| **Reporting** | 8.9 (40 reviews) | Not enough data | 

#### Platform Data

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Dashboard** | 9.4 (41 reviews) | Not enough data | 
| **Alerts and Notifications** | 8.8 (42 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Cloud** | 9.1 (40 reviews) | Not enough data | 
| **Mobility** | 9.1 (41 reviews) | Not enough data | 
| **Messaging** | 8.8 (40 reviews) | Not enough data | 

#### Agentic AI - Restaurant Scheduling

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (8 reviews) | Not enough data | 
| **Decision Making** | 8.1 (9 reviews) | Not enough data | 

### Restaurant Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 7.7/10 | 46 |
| **When I Work** | N/A | N/A |

#### Platform Basics

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Reporting** | 8.7 (43 reviews) | Not enough data | 
| **Interoperability** | 8.3 (43 reviews) | Not enough data | 

#### Back Office

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Accounting** | 7.5 (42 reviews) | Not enough data | 
| **Employee Management** | 9.0 (41 reviews) | Not enough data | 
| **Analytics** | 8.3 (44 reviews) | Not enough data | 
| **Inventory Management** | Feature Not Available | Not enough data | 

#### Front of Office

| Feature | Connecteam | When I Work | 
|---|---|---|
| **POS** | 6.4 (38 reviews) | Not enough data | 
| **Table Management** | Feature Not Available | Not enough data | 
| **Kitchen Ticketing** | 6.3 (39 reviews) | Not enough data | 
| **Reservations** | 5.8 (37 reviews) | Not enough data | 

#### Platform Data

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Dashboard** | Feature Not Available | Not enough data | 

#### Agentic AI - Restaurant Management

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (7 reviews) | Not enough data | 
| **Decision Making** | 8.3 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Connecteam | When I Work | 
|---|---|---|
| **AI Text Summarization** | 7.0 (37 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

### Work Instructions

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.5/10 | 518 |
| **When I Work** | N/A | N/A |

#### Guide Options

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Rich Text Editor** | 8.0 (461 reviews) | Not enough data | 
| **Drag and Drop Editor** | 8.2 (471 reviews) | Not enough data | 
| **Page Templates** | 8.4 (475 reviews) | Not enough data | 
| **Video Tutorials** | 8.7 (485 reviews) | Not enough data | 
| **Document Upload** | 8.9 (483 reviews) | Not enough data | 

#### Guide Tools

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Prerequisites** | 8.5 (459 reviews) | Not enough data | 
| **Workflows** | 8.4 (463 reviews) | Not enough data | 
| **Training Modules** | 8.5 (463 reviews) | Not enough data | 
| **Analytics** | 8.4 (459 reviews) | Not enough data | 

#### Access Options

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Multi-Language Support** | 8.2 (448 reviews) | Not enough data | 
| **Mobile Device Support** | 8.9 (471 reviews) | Not enough data | 
| **Single Sign-On (SSO)** | 8.7 (458 reviews) | Not enough data | 

### Geofencing

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.5/10 | 361 |
| **When I Work** | N/A | N/A |

#### Functionality 

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Integration** | 7.9 (323 reviews) | Not enough data | 
| **Location Tracking** | 8.9 (347 reviews) | Not enough data | 
| **Location Triggers** | 8.7 (335 reviews) | Not enough data | 
| **Location Determination** | 8.5 (333 reviews) | Not enough data | 

#### Management

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Fence Drawing** | 8.8 (339 reviews) | Not enough data | 
| **Compliance** | 8.5 (324 reviews) | Not enough data | 
| **Analytics** | 8.4 (323 reviews) | Not enough data | 
| **International Usability** | 8.2 (312 reviews) | Not enough data | 

### Employee Communications

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.4/10 | 1338 |
| **When I Work** | N/A | N/A |

#### Information Distribution

| Feature | Connecteam | When I Work | 
|---|---|---|
| **News Feed** | 8.6 (1250 reviews) | Not enough data | 
| **Newsletter** | 7.9 (1213 reviews) | Not enough data | 
| **Notifications** | 8.9 (1266 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 
| **Multi-Channel Sharing** | 8.3 (1207 reviews) | Not enough data | 

#### Employee Engagement

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Employee Generated Content** | 8.7 (1253 reviews) | Not enough data | 
| **Confirmation** | 8.9 (1237 reviews) | Not enough data | 
| **Comments** | 9.0 (1235 reviews) | Not enough data | 
| **Inline Translation** | 7.9 (1180 reviews) | Not enough data | 
| **Administrative Access** | 9.1 (1260 reviews) | Not enough data | 
| **Content Interaction** | 8.9 (1049 reviews) | Not enough data | 
| **Surveys (global & local)** | 8.2 (998 reviews) | Not enough data | 
| **Chat** | 9.0 (1049 reviews) | Not enough data | 

#### User Experience & Accessibility - Employee Communications

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Native Mobile Application** | 8.8 (1002 reviews) | Not enough data | 
| **Branded Experience** | 8.5 (998 reviews) | Not enough data | 
| **Personalized Ux Experience** | 8.2 (967 reviews) | Not enough data | 
| **Audience Management & Creation** | 8.5 (987 reviews) | Not enough data | 

#### Content Distribution - Employee Communications

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Newsfeed** | 8.6 (997 reviews) | Not enough data | 
| **Newsletter Engine** | 7.8 (961 reviews) | Not enough data | 
| **Multi-Channel Sharing** | 8.0 (965 reviews) | Not enough data | 

#### Additional Features - Employee Communications

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Emergency Notifications** | 8.4 (979 reviews) | Not enough data | 
| **Analytics** | 8.2 (976 reviews) | Not enough data | 
| **Integrations** | 7.8 (959 reviews) | Not enough data | 

#### Agentic AI - Employee Communications

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Cross-system Integration** | 7.4 (139 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (138 reviews) | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.6/10 | 1474 |
| **When I Work** | 8.4/10 | 85 |

#### Platform Basics

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Reporting** | 8.4 (1383 reviews) | 8.0 (68 reviews) | 
| **Dashboard** | 9.0 (1434 reviews) | 9.0 (80 reviews) | 
| **Performance** | 9.1 (1429 reviews) | 8.8 (80 reviews) | 

#### Platform Content

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Automation** | 8.4 (1396 reviews) | 8.4 (68 reviews) | 
| **File Sharing** | 8.3 (1360 reviews) | 8.0 (50 reviews) | 
| **Content Library** | 8.3 (1377 reviews) | Feature Not Available | 

#### Platform Additional Functionality

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Integrations** | 7.9 (1276 reviews) | 7.6 (59 reviews) | 
| **Mobility** | 9.1 (1400 reviews) | 9.0 (77 reviews) | 
| **Forecasting** | Feature Not Available | 8.0 (58 reviews) | 
| **Task Management** | 8.7 (1381 reviews) | 8.6 (61 reviews) | 
| **Portal** | Feature Not Available | 8.2 (62 reviews) | 

### Employee Recognition

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.8/10 | 412 |
| **When I Work** | N/A | N/A |

#### Platform Basics

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Reporting** | 8.9 (391 reviews) | Not enough data | 
| **Dashboard** | 9.1 (389 reviews) | Not enough data | 
| **Performance** | 9.3 (384 reviews) | Not enough data | 

#### Platform Content

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Automation** | 8.8 (383 reviews) | Not enough data | 
| **File Sharing** | 8.7 (374 reviews) | Not enough data | 
| **Content Library** | 8.7 (385 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Integrations** | 8.1 (366 reviews) | Not enough data | 
| **Mobility** | 9.3 (381 reviews) | Not enough data | 
| **Corporate Discounts** | 7.7 (363 reviews) | Not enough data | 
| **Employee Engagement** | 9.1 (371 reviews) | Not enough data | 
| **Rewards** | 8.6 (375 reviews) | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 7.7/10 | 239 |
| **When I Work** | N/A | N/A |

#### Generative AI

| Feature | Connecteam | When I Work | 
|---|---|---|
| **AI Text Summarization** | 7.0 (57 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.9 (56 reviews) | Not enough data | 

#### Before the Job

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Calendar** | 8.4 (225 reviews) | Not enough data | 
| **Dispatch** | 8.7 (220 reviews) | Not enough data | 
| **Roles** | 8.9 (227 reviews) | Not enough data | 
| **Booking** | 7.6 (214 reviews) | Not enough data | 

#### On the Job

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Location** | 8.8 (225 reviews) | Not enough data | 
| **Employee Communication** | 9.2 (227 reviews) | Not enough data | 
| **Behavior Monitoring** | 7.8 (216 reviews) | Not enough data | 
| **Client Notifications** | 7.2 (212 reviews) | Not enough data | 
| **Field Sales** | 7.1 (207 reviews) | Not enough data | 

#### After the Job

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Reports** | 8.2 (218 reviews) | Not enough data | 
| **Analytics** | 8.2 (214 reviews) | Not enough data | 
| **Invoicing** | 6.3 (203 reviews) | Not enough data | 
| **CRM Integrations** | 6.6 (208 reviews) | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (30 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **When I Work** | N/A | N/A |

#### Generative AI

| Feature | Connecteam | When I Work | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Frontline Worker Communication Platforms

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.6/10 | 108 |
| **When I Work** | N/A | N/A |

#### Administrative Tasks - Frontline Worker Communication Platforms

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Training & Learning Modules** | 8.8 (98 reviews) | Not enough data | 
| **Health & Safety Policies** | 8.6 (95 reviews) | Not enough data | 
| **Onboarding & Offboarding** | 8.6 (96 reviews) | Not enough data | 
| **Surveys & Feedback** | 8.5 (93 reviews) | Not enough data | 
| **Employee Services** | 8.5 (94 reviews) | Not enough data | 
| **Knowledge Management** | 8.9 (94 reviews) | Not enough data | 

#### Communication Features - Frontline Worker Communication Platforms

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Group Messaging** | 9.2 (99 reviews) | Not enough data | 
| **Private Messaging** | 9.3 (96 reviews) | Not enough data | 
| **Announcements** | 9.1 (98 reviews) | Not enough data | 
| **Emergency Notifications** | 9.0 (99 reviews) | Not enough data | 

#### Operations - Frontline Worker Communication Platforms

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Shift Scheduling** | 9.0 (98 reviews) | Not enough data | 
| **Insights & Analytics** | 8.5 (93 reviews) | Not enough data | 
| **Task Management** | 8.9 (96 reviews) | Not enough data | 
| **SOPs & Documentation** | 8.7 (93 reviews) | Not enough data | 

#### Agentic AI - Frontline Worker Communication Platforms

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (18 reviews) | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 7.9/10 | 21 |
| **When I Work** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (21 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (21 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **When I Work** | N/A | N/A |

#### Knowledge Base

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.5/10 | 1728 |
| **When I Work** | N/A | N/A |

#### Platform Basics

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Performance Benchmarking** | Feature Not Available | Not enough data | 
| **Reporting & Dashboards** | 8.7 (769 reviews) | Not enough data | 
| **Interoperability** | 8.2 (757 reviews) | Not enough data | 

#### Platform Content

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Employee Pulse Surveys** | 8.3 (748 reviews) | Not enough data | 
| **Survey Customization** | 8.3 (742 reviews) | Not enough data | 
| **Goal and Challenge Creation** | 8.2 (740 reviews) | Not enough data | 
| **Science-based templates** | Feature Not Available | Not enough data | 

#### Platform Additional Functionality

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Employee Segmenting** | 8.5 (744 reviews) | Not enough data | 
| **Goal and Challenge Creation** | 8.2 (740 reviews) | Not enough data | 
| **Peer Recognition** | 8.6 (776 reviews) | Not enough data | 
| **Social Feedback Portal** | 8.4 (744 reviews) | Not enough data | 

#### Platform

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Customization ** | 8.5 (1662 reviews) | 8.1 (70 reviews) | 
| **Integration APIs** | 7.6 (1565 reviews) | 7.2 (35 reviews) | 
| **Internationalization** | 7.9 (1538 reviews) | 7.9 (51 reviews) | 
| **User, Role, and Access Management** | 8.9 (1623 reviews) | 8.6 (76 reviews) | 
| **Performance** | 9.1 (1643 reviews) | 8.9 (78 reviews) | 
| **Mobility** | 9.2 (1614 reviews) | 8.8 (77 reviews) | 
| **Reporting** | 8.6 (1593 reviews) | 8.2 (61 reviews) | 
| **Dashboards** | 8.8 (1606 reviews) | 8.6 (76 reviews) | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.7/10 | 1530 |
| **When I Work** | 8.5/10 | 112 |

#### Time Tracking

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Ease of Completing Timesheets** | 9.1 (1475 reviews) | 8.9 (97 reviews) | 
| **Tracking Time to Project/Task** | 8.8 (1441 reviews) | 8.6 (85 reviews) | 
| **Billable Time Rate Management** | 8.4 (1383 reviews) | 8.9 (69 reviews) | 

#### Client Invoicing

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Invoice Creation and Delivery** | Feature Not Available | 8.1 (47 reviews) | 
| **Electronic Payments** | Feature Not Available | 8.2 (46 reviews) | 
| **Project Accounting / Revenue Recognition** | Feature Not Available | 7.7 (49 reviews) | 

#### Mobile Time Tracking

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Time Tracking** | 9.2 (1447 reviews) | 9.0 (89 reviews) | 

#### Administration

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Business Tool Integration** | Feature Not Available | 8.3 (65 reviews) | 
| **Workflow** | 8.7 (1414 reviews) | 8.8 (83 reviews) | 
| **Automated Reminders** | 8.7 (1439 reviews) | 8.9 (91 reviews) | 
| **Policy Compliance Management** | 8.5 (1414 reviews) | 8.7 (63 reviews) | 
| **User, Role, and Access Management** | 9.0 (1411 reviews) | 8.8 (84 reviews) | 

#### Platform

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Reporting** | 8.6 (1405 reviews) | 8.5 (68 reviews) | 
| **APIs / Integration** | 7.8 (1278 reviews) | 8.2 (57 reviews) | 
| **Internationalization** | 8.1 (1310 reviews) | 8.4 (59 reviews) | 
| **Performance and Reliability** | 9.0 (1388 reviews) | 8.9 (91 reviews) | 
| **Mobile User Support** | 9.0 (1375 reviews) | 8.9 (84 reviews) | 
| **Offline** | Feature Not Available | 7.7 (61 reviews) | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.7/10 | 1802 |
| **When I Work** | 8.4/10 | 146 |

#### Platform

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Customization ** | 8.5 (1662 reviews) | 8.1 (70 reviews) | 
| **Integration APIs** | 7.6 (1565 reviews) | 7.2 (35 reviews) | 
| **Internationalization** | 7.9 (1538 reviews) | 7.9 (51 reviews) | 
| **User, Role, and Access Management** | 8.9 (1623 reviews) | 8.6 (76 reviews) | 
| **Performance** | 9.1 (1643 reviews) | 8.9 (78 reviews) | 
| **Mobility** | 9.2 (1614 reviews) | 8.8 (77 reviews) | 
| **Reporting** | 8.6 (1593 reviews) | 8.2 (61 reviews) | 
| **Dashboards** | 8.8 (1606 reviews) | 8.6 (76 reviews) | 

#### Workforce Management Platform Features

| Feature | Connecteam | When I Work | 
|---|---|---|
| **Labor Forecasting** | 8.6 (14 reviews) | 8.4 (77 reviews) | 
| **Shift Scheduling** | 9.1 (1164 reviews) | 9.2 (121 reviews) | 
| **Time & Attendance Tracking** | 9.1 (1176 reviews) | 8.9 (107 reviews) | 
| **Absence & Leave Management** | 8.8 (1136 reviews) | 8.9 (99 reviews) | 
| **Skills Management** | 8.4 (1108 reviews) | 8.0 (71 reviews) | 
| **Succession Planning** | Feature Not Available | 8.0 (71 reviews) | 
| **Workforce Analytics** | 8.4 (1083 reviews) | 8.1 (69 reviews) | 
| **Self-Service Capabilities** | 8.9 (1111 reviews) | 8.7 (89 reviews) | 
| **Mobile Shift Scheduling** | 8.8 (1106 reviews) | 8.7 (103 reviews) | 
| **Team Communication** | 9.2 (1148 reviews) | 8.3 (102 reviews) | 

---
## Categories
**Shared Categories (4):** [Time & Attendance Software](https://www.g2.com/categories/time-attendance), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Connecteam (14):** [Frontline Worker Communication Platforms Software](https://www.g2.com/categories/frontline-worker-communication-platforms), [Employee Communications Software](https://www.g2.com/categories/employee-communications), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Geofencing Software](https://www.g2.com/categories/geofencing), [Work Instructions Software](https://www.g2.com/categories/work-instructions), [Restaurant Scheduling Software](https://www.g2.com/categories/restaurant-scheduling), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Employee Recognition Software](https://www.g2.com/categories/employee-recognition), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Restaurant Management Software](https://www.g2.com/categories/restaurant-management), [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Field Service Management Software](https://www.g2.com/categories/field-service-management), [Help Desk Software](https://www.g2.com/categories/help-desk)



---
## Reviewer Demographics

### By Company Size

| Segment | Connecteam | When I Work | 
|---|---|---|
| **Small-Business** | 85.5% | 61.6% | 
| **Mid-Market** | 14.1% | 30.8% | 
| **Enterprise** | 0.5% | 7.6% | 

### By Industry

#### Connecteam

- **Construction:** 12.3%
- **Retail:** 5.5%
- **Hospital & Health Care:** 5.3%
- **Health, Wellness and Fitness:** 4.6%
- **Hospitality:** 4.3%
- **Consumer Services:** 4.0%
- **Non-Profit Organization Management:** 3.7%
- **Food & Beverages:** 2.4%
- **Education Management:** 2.4%
- **Facilities Services:** 2.2%
- **Other:** 53.4%

#### When I Work

- **Hospital & Health Care:** 9.5%
- **Retail:** 7.8%
- **Hospitality:** 6.1%
- **Food & Beverages:** 5.6%
- **Consumer Services:** 4.7%
- **Sports:** 3.9%
- **Education Management:** 3.6%
- **Health, Wellness and Fitness:** 3.1%
- **Restaurants:** 3.1%
- **Non-Profit Organization Management:** 3.1%
- **Other:** 49.6%

---
## Alternatives

### Alternatives to Connecteam

- [Deputy](https://www.g2.com/products/deputy/reviews) — 4.6/5 stars (665 reviews)
- [Homebase](https://www.g2.com/products/homebase/reviews) — 4.6/5 stars (513 reviews)
- [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) — 4.3/5 stars (1073 reviews)
- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2662 reviews)
- [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) — 4.5/5 stars (1448 reviews)
- [Clockify](https://www.g2.com/products/clockify/reviews) — 4.5/5 stars (201 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (12839 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Hubstaff](https://www.g2.com/products/hubstaff/reviews) — 4.4/5 stars (2265 reviews)
- [Simpplr](https://www.g2.com/products/simpplr/reviews) — 4.6/5 stars (361 reviews)

### Alternatives to When I Work

- [Deputy](https://www.g2.com/products/deputy/reviews) — 4.6/5 stars (665 reviews)
- [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) — 4.3/5 stars (1073 reviews)
- [Homebase](https://www.g2.com/products/homebase/reviews) — 4.6/5 stars (513 reviews)
- [Sling](https://www.g2.com/products/sling/reviews) — 4.4/5 stars (88 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (957 reviews)
- [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) — 4.5/5 stars (1448 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (5368 reviews)
- [Quinyx](https://www.g2.com/products/quinyx/reviews) — 4.3/5 stars (521 reviews)
- [ClockShark](https://www.g2.com/products/clockshark/reviews) — 4.6/5 stars (314 reviews)
- [Clockify](https://www.g2.com/products/clockify/reviews) — 4.5/5 stars (201 reviews)

---
## Top Discussions

### Connecteam

- Title: [Is Connecteam secure?](https://www.g2.com/discussions/is-connecteam-secure) — 2 comments
  > **Top comment:** "Connecteam is certified with ISO27001 and SOC2, and is HIPAA compliant alongside the GDPR and CCPA. These are all the golden standards when it comes to..."
- Title: [How do you use Connecteam?](https://www.g2.com/discussions/how-do-you-use-connecteam) — 2 comments
  > **Top comment:** "The platform has around 20 different products in one place, replacing the need for 6-7 different apps if you use most of its main tools. It's very simple to..."
- Title: [Is Connecteam a good app?](https://www.g2.com/discussions/is-connecteam-a-good-app) — 2 comments
  > **Top comment:** "Great app. You can do more on the app as an Employee than you can on the desktop. "
- Title: [Are annual plans paid in advance?](https://www.g2.com/discussions/are-annual-plans-paid-in-advance) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Basic and Advanced annual plans are paid in advance. The advantage is that you save almost 2 months with the annual plan!  Plus, we have a 30-day full refund..."
- Title: [Is a phone number mandatory for each employee?](https://www.g2.com/discussions/is-a-phone-number-mandatory-for-each-employee) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, it is. With the phone number, we can identify every single user and protect your content. The identification process works like this:

The employee..."

### When I Work

- Title: [How can I interface with my Scheduling Coordinator about requests other than time off?](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) — 3 comments, 2 upvotes
  > **Top comment:** "There is a chat feature on the app."
- Title: [How do I update the same item across all or multiple shifts in one schedule without changing all manually/individually?](https://www.g2.com/discussions/32993-how-do-i-update-the-same-item-across-all-or-multiple-shifts-in-one-schedule-without-changing-all-manually-individually) — 2 comments, 1 upvote
  > **Top comment:** "I agree!!!!!"
- Title: [Airplane mode/Phone off](https://www.g2.com/discussions/airplane-mode-phone-off) — 2 comments, 1 upvote
  > **Top comment:** "Since I am not an supervisor, I don't have Administrator rights and cannot answer your question with 100% certainty, but from what I've heard, the app is..."
- Title: [Can you integrate it with Tsheets?](https://www.g2.com/discussions/can-you-integrate-it-with-tsheets) — 2 comments, 1 upvote
  > **Top comment:** "Because I'm not an Administrator, I cannot answer your question with certainty.  I am very sorry."
- Title: [What is When I Work used for?](https://www.g2.com/discussions/what-is-when-i-work-used-for) — 1 comment
  > **Top comment:** "When I Work is used for companies to easily manage schedules for employees. This is an application that provides real-time updates via email, text, and push..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connecteam-vs-when-i-work)