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At a Glance
Market Segments
Small-Business (85.7% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
Free 10 Users
$2.50 1 user Per Month
Connecteam
Star Rating
(3,393)4.6 out of 5
Market Segments
Small-Business (85.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 5 pricing plansWhen I Work
Star Rating
(341)4.4 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
$2.50 1 user Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Connecteam excels in ease of use, scoring 9.1 compared to When I Work's 8.7. Reviewers mention that the intuitive interface and straightforward navigation make it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Connecteam offers superior quality of support, with a score of 9.2 versus When I Work's 8.4. Users appreciate the responsive customer service and extensive resources available, which help resolve issues quickly.
- G2 users highlight that Connecteam's mobile capabilities are impressive, scoring 9.2 compared to When I Work's 8.7. Reviewers say that the mobile app is user-friendly and allows for seamless shift scheduling and time tracking on the go.
- Users on G2 report that Connecteam's reporting features are more robust, with a score of 8.6 compared to When I Work's 8.0. Reviewers mention that the customizable reports provide better insights into workforce analytics and performance metrics.
- Reviewers mention that Connecteam shines in employee leave management, scoring 8.8 against When I Work's 7.7. Users appreciate the automated leave request process, which simplifies tracking and approval workflows.
- Users say that Connecteam's task management features are slightly better, with a score of 8.7 compared to When I Work's 8.6. Reviewers highlight the ability to assign tasks and track progress efficiently, enhancing team collaboration.
Pricing
Entry-Level Pricing
Connecteam
Small Business
Free
10 Users
Everything a small business needs.
Up to 10 users.
- Full access to our most popular features
- All Hubs are included - Operations, Communications, HR & Skills
- Everything a small business needs
When I Work
Single Location or Schedule
$2.50
1 user Per Month
Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management
Free Trial
Connecteam
Free Trial is available
When I Work
Free Trial is available
Ratings
Meets Requirements
8.9
3,151
8.8
293
Ease of Use
9.0
3,227
8.7
296
Ease of Setup
8.9
3,068
8.7
159
Ease of Admin
9.0
2,809
8.7
155
Quality of Support
9.1
2,583
8.4
236
Has the product been a good partner in doing business?
9.3
2,679
8.7
148
Product Direction (% positive)
9.5
3,174
8.9
279
Features by Category
Ticket and Case Management
9.0
93
Not enough data
9.0
92
Not enough data
9.0
90
Not enough data
8.7
89
Not enough data
Feature Not Available
Not enough data
9.0
88
Not enough data
9.0
88
Not enough data
8.8
89
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
7.8
23
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
Communication Channels
8.8
89
Not enough data
Feature Not Available
Not enough data
9.1
87
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.1
225
Not enough data
Feature Not Available
Not enough data
9.1
223
Not enough data
8.5
216
Not enough data
8.6
216
Not enough data
8.7
219
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.6
1320
8.2
29
Logistics
8.6
1283
7.9
29
8.5
1271
7.8
29
8.3
1288
8.0
29
Management
8.8
1294
8.2
28
8.9
1292
8.2
28
8.7
1295
8.2
28
9.1
1310
8.8
27
9.1
1298
8.6
28
9.1
1315
8.8
28
8.6
1256
8.6
28
Monitoring
8.4
1259
7.9
28
8.5
1249
8.2
28
8.0
1220
8.0
28
Business Instant Messaging
8.8
490
Not enough data
9.1
504
Not enough data
8.7
485
Not enough data
Business Instant Messaging
7.7
461
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
9.1
489
Not enough data
9.0
486
Not enough data
8.0
465
Not enough data
Generative AI - Business Instant Messaging
7.5
369
Not enough data
AI - Business Instant Messaging
7.4
369
Not enough data
7.7
368
Not enough data
7.3
366
Not enough data
7.5
367
Not enough data
Agentic AI - Business Instant Messaging
7.4
91
Not enough data
7.7
90
Not enough data
Platform
9.5
43
Not enough data
9.5
43
Not enough data
Feature Not Available
Not enough data
9.4
44
Not enough data
9.4
43
Not enough data
9.5
42
Not enough data
9.4
42
Not enough data
9.3
42
Not enough data
Platform Basics
8.4
38
Not enough data
9.5
42
Not enough data
8.9
40
Not enough data
Platform Data
9.4
40
Not enough data
8.8
42
Not enough data
Platform Additional Functionality
9.1
40
Not enough data
9.0
40
Not enough data
8.8
40
Not enough data
Agentic AI - Restaurant Scheduling
8.1
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.1
9
Not enough data
Platform Basics
8.8
42
Not enough data
8.2
42
Not enough data
Back Office
7.5
42
Not enough data
9.0
41
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Front of Office
6.4
38
Not enough data
Feature Not Available
Not enough data
6.3
39
Not enough data
5.8
37
Not enough data
Platform Data
Feature Not Available
Not enough data
Agentic AI - Restaurant Management
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Generative AI
7.0
37
Not enough data
6.4
36
Not enough data
Guide Options
8.0
459
Not enough data
8.2
469
Not enough data
8.4
473
Not enough data
8.7
482
Not enough data
8.9
481
Not enough data
Guide Tools
8.5
457
Not enough data
8.4
461
Not enough data
8.5
460
Not enough data
8.4
457
Not enough data
Access Options
8.2
446
Not enough data
8.9
468
Not enough data
8.7
456
Not enough data
Functionality
7.9
322
Not enough data
8.9
346
Not enough data
8.7
335
Not enough data
8.5
333
Not enough data
Management
8.8
338
Not enough data
8.5
324
Not enough data
8.4
323
Not enough data
8.2
312
Not enough data
Information Distribution
8.6
1247
Not enough data
7.9
1210
Not enough data
8.9
1261
Not enough data
Feature Not Available
Not enough data
8.3
1205
Not enough data
Employee Engagement
8.7
1250
Not enough data
8.9
1233
Not enough data
9.0
1231
Not enough data
7.9
1178
Not enough data
9.1
1257
Not enough data
8.9
1045
Not enough data
8.2
995
Not enough data
9.0
1043
Not enough data
User Experience & Accessibility - Employee Communications
8.8
998
Not enough data
8.5
996
Not enough data
8.2
965
Not enough data
8.5
984
Not enough data
Content Distribution - Employee Communications
8.6
994
Not enough data
7.8
959
Not enough data
8.0
963
Not enough data
Additional Features - Employee Communications
8.4
975
Not enough data
8.2
973
Not enough data
7.8
957
Not enough data
Agentic AI - Employee Communications
7.4
139
Not enough data
7.6
137
Not enough data
Platform Basics
8.4
1381
8.1
66
9.0
1430
9.0
78
9.1
1426
8.7
78
Platform Content
8.4
1393
8.4
67
8.3
1359
8.0
50
8.3
1375
Feature Not Available
Platform Additional Functionality
7.9
1273
7.5
58
9.0
1390
9.0
75
Feature Not Available
8.0
58
8.7
1378
8.6
61
Feature Not Available
8.2
62
Platform Basics
8.9
390
Not enough data
9.1
388
Not enough data
9.3
383
Not enough data
Platform Content
8.8
381
Not enough data
8.7
373
Not enough data
8.7
384
Not enough data
Platform Additional Functionality
8.1
365
Not enough data
9.3
380
Not enough data
7.7
362
Not enough data
9.1
370
Not enough data
8.6
374
Not enough data
Generative AI
7.1
56
Not enough data
6.9
55
Not enough data
Before the Job
8.4
222
Not enough data
8.7
217
Not enough data
8.9
224
Not enough data
7.6
211
Not enough data
On the Job
8.8
220
Not enough data
9.2
224
Not enough data
7.7
213
Not enough data
7.2
209
Not enough data
7.1
205
Not enough data
After the Job
8.2
216
Not enough data
8.2
212
Not enough data
6.3
201
Not enough data
6.6
206
Not enough data
Agentic AI - Field Service Management
7.1
29
Not enough data
7.1
29
Not enough data
7.3
29
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.7
95
Not enough data
8.6
92
Not enough data
8.6
93
Not enough data
8.5
91
Not enough data
8.5
92
Not enough data
8.9
92
Not enough data
Communication Features - Frontline Worker Communication Platforms
9.2
97
Not enough data
9.4
94
Not enough data
9.1
96
Not enough data
9.0
97
Not enough data
Operations - Frontline Worker Communication Platforms
8.9
95
Not enough data
8.5
91
Not enough data
8.8
93
Not enough data
8.7
91
Not enough data
Agentic AI - Frontline Worker Communication Platforms
8.2
18
Not enough data
8.0
18
Not enough data
8.0
19
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
Agentic AI - Employee Intranet
7.9
21
Not enough data
7.8
21
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
Not enough data
8.7
766
Not enough data
8.2
754
Not enough data
Platform Content
8.3
744
Not enough data
8.3
739
Not enough data
8.2
737
Not enough data
Feature Not Available
Not enough data
Platform Additional Functionality
8.5
742
Not enough data
8.2
737
Not enough data
8.6
772
Not enough data
8.4
741
Not enough data
Platform
8.5
1653
8.1
70
7.6
1557
7.1
34
7.9
1532
7.9
51
8.9
1612
8.6
75
9.1
1629
8.9
76
9.2
1597
8.8
75
8.6
1583
8.2
60
8.8
1598
8.6
75
Time Tracking
9.1
1453
8.9
95
8.8
1431
8.6
84
8.4
1376
8.9
69
Client Invoicing
Feature Not Available
8.1
47
Feature Not Available
8.2
46
Feature Not Available
7.7
49
Mobile Time Tracking
9.2
1436
9.0
88
Administration
Feature Not Available
8.3
65
8.7
1408
8.8
82
8.7
1433
9.0
89
8.5
1408
8.7
62
9.0
1404
8.8
83
Platform
8.6
1398
8.4
67
7.8
1272
8.2
57
8.1
1305
8.4
59
9.0
1381
8.9
89
9.0
1369
8.9
84
Feature Not Available
7.7
61
Platform
8.5
1653
8.1
70
7.6
1557
7.1
34
7.9
1532
7.9
51
8.9
1612
8.6
75
9.1
1629
8.9
76
9.2
1597
8.8
75
8.6
1583
8.2
60
8.8
1598
8.6
75
Workforce Management Platform Features
Feature Not Available
8.4
74
9.0
1122
9.1
105
9.1
1133
9.0
98
8.8
1115
8.9
96
8.4
1096
8.0
71
Feature Not Available
8.0
71
8.4
1073
8.1
67
8.9
1092
8.7
86
8.8
1086
8.7
100
9.2
1114
8.3
98
Categories
Categories
Shared Categories
Connecteam and When I Work are categorized as Time & Attendance, Employee Scheduling, Time Tracking, and Workforce Management
Unique Categories
Connecteam is categorized as Frontline Worker Communication Platforms, Employee Communications, Business Instant Messaging, Geofencing, Work Instructions, Restaurant Scheduling, HIPAA Compliant Messaging, Employee Recognition, Employee Intranet, Employee Engagement, Restaurant Management, Cleaning Services, Field Service Management, and Help Desk
When I Work has no unique categories
Reviews
Reviewers' Company Size
Connecteam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
When I Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
12.4%
Retail
5.6%
Hospital & Health Care
5.4%
Health, Wellness and Fitness
4.5%
Hospitality
4.3%
Other
67.9%
Hospital & Health Care
9.9%
Retail
7.5%
Food & Beverages
6.0%
Hospitality
5.7%
Consumer Services
5.1%
Other
66.0%
Alternatives
Discussions
Can employees log in from a desktop computer/laptop?
2 Comments
BT
YesRead more
How can I interface with my Scheduling Coordinator about requests other than time off?
3 Comments
Official Response from When I Work
Hi Matthew! Tiffany here with When I Work Customer Care. We offer real time communication with your team through Workchat. Here is our guide that goes over...Read more
Can you integrate it with Tsheets?
2 Comments
Official Response from When I Work
Hi Melinda! Tiffany here with When I Work Customer Care. We do not integrate with T-Sheets but I understand how this would be a beneficial option! We do...Read more
Airplane mode/Phone off
2 Comments
Official Response from When I Work
Hi Mandi! Tiffany here with When I Work Customer Care. The app only captures an employee's location at the time of Clock In and Clock Out. It does not...Read more
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