Compare Connecteam and ServiceTitan 
At a Glance
Market Segments
Small-Business (85.5% of reviews)
Small-Business (65.5% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
Connecteam
Star Rating
(3,501)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 5 pricing plansServiceTitan
Star Rating
(356)4.5 out of 5
Market Segments
Small-Business (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Connecteam excels in ease of use, with users highlighting how the platform simplifies team management by consolidating scheduling, time tracking, and communication into one app. This integration helps eliminate chaos and lost messages, making it a favorite for those managing remote teams.
- Users say that ServiceTitan provides a comprehensive solution for HVAC companies, with features like a Pricebook integration that allows for accurate estimates. Reviewers appreciate having useful data at their fingertips, which enhances their operational efficiency.
- According to verified reviews, Connecteam's celebration and rewards feature stands out as a unique offering that fosters team culture, especially for remote teams. This feature is praised for its ability to create a sense of community among employees working in different locations.
- Reviewers mention that while ServiceTitan offers deep functionality, it may require a steeper learning curve. Users noted that those willing to invest time can tailor the platform to fit their specific workflows, but this might be a barrier for some looking for a quick setup.
- G2 reviewers highlight that Connecteam's customer support is highly rated, with users appreciating the responsiveness and quality of assistance. In contrast, ServiceTitan's support received lower marks, indicating that users may face challenges when seeking help.
- Users report that ServiceTitan is particularly strong in dispatching capabilities, which is crucial for field service management. However, Connecteam's overall higher G2 score suggests that it may offer a more balanced experience across various functionalities, making it a strong contender for small businesses.
Pricing
Entry-Level Pricing
Connecteam
Small Business
Free
10 Users
Everything a small business needs.
Up to 10 users.
- Full access to our most popular features
- All Hubs are included - Operations, Communications, HR & Skills
- Everything a small business needs
ServiceTitan
No pricing availableFree Trial
Connecteam
Free Trial is available
ServiceTitan
No trial information availableRatings
Meets Requirements
8.9
3,228
8.8
292
Ease of Use
9.0
3,308
8.4
297
Ease of Setup
8.9
3,145
6.8
224
Ease of Admin
9.0
2,859
8.0
197
Quality of Support
9.1
2,651
7.8
287
Has the product been a good partner in doing business?
9.2
2,728
8.7
198
Product Direction (% positive)
9.5
3,254
9.1
286
Features by Category
Ticket and Case Management
9.0
93
Not enough data
9.0
92
Not enough data
9.0
90
Not enough data
8.7
89
Not enough data
Feature Not Available
Not enough data
9.0
88
Not enough data
9.0
88
Not enough data
8.9
90
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
7.8
23
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
Communication Channels
8.8
89
Not enough data
Feature Not Available
Not enough data
9.1
87
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.1
233
Not enough data
Feature Not Available
Not enough data
9.1
234
Not enough data
8.4
220
Not enough data
8.6
220
Not enough data
8.6
227
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.6
1324
Not enough data
Logistics
8.6
1286
Not enough data
8.5
1274
Not enough data
8.3
1291
Not enough data
Management
8.8
1298
Not enough data
8.9
1296
Not enough data
8.7
1299
Not enough data
9.1
1314
Not enough data
9.1
1301
Not enough data
9.1
1319
Not enough data
8.6
1259
Not enough data
Monitoring
8.4
1262
Not enough data
8.5
1252
Not enough data
8.0
1224
Not enough data
Business Instant Messaging
8.8
494
Not enough data
9.1
510
Not enough data
8.7
489
Not enough data
Business Instant Messaging
7.8
465
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
9.1
494
Not enough data
9.0
490
Not enough data
8.0
469
Not enough data
Generative AI - Business Instant Messaging
7.5
372
Not enough data
AI - Business Instant Messaging
7.4
373
Not enough data
7.7
372
Not enough data
7.3
369
Not enough data
7.5
370
Not enough data
Agentic AI - Business Instant Messaging
7.4
94
Not enough data
7.6
93
Not enough data
Platform
9.5
43
Not enough data
9.5
43
Not enough data
Feature Not Available
Not enough data
9.4
44
Not enough data
9.4
43
Not enough data
9.5
42
Not enough data
9.4
42
Not enough data
9.3
42
Not enough data
Platform Basics
8.4
38
Not enough data
9.5
42
Not enough data
8.9
40
Not enough data
Platform Data
9.4
41
Not enough data
8.8
42
Not enough data
Platform Additional Functionality
9.1
40
Not enough data
9.1
41
Not enough data
8.8
40
Not enough data
Agentic AI - Restaurant Scheduling
8.1
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.1
9
Not enough data
Platform Basics
8.7
43
Not enough data
8.3
43
Not enough data
Back Office
7.5
42
Not enough data
9.0
41
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Front of Office
6.4
38
Not enough data
Feature Not Available
Not enough data
6.3
39
Not enough data
5.8
37
Not enough data
Platform Data
Feature Not Available
Not enough data
Agentic AI - Restaurant Management
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Generative AI
7.0
37
Not enough data
Feature Not Available
Not enough data
Guide Options
8.0
461
Not enough data
8.2
471
Not enough data
8.4
475
Not enough data
8.7
485
Not enough data
8.9
483
Not enough data
Guide Tools
8.5
459
Not enough data
8.4
463
Not enough data
8.5
463
Not enough data
8.4
459
Not enough data
Access Options
8.2
448
Not enough data
8.9
471
Not enough data
8.7
458
Not enough data
Functionality
7.9
323
Not enough data
8.9
347
Not enough data
8.7
335
Not enough data
8.5
333
Not enough data
Management
8.8
339
Not enough data
8.5
324
Not enough data
8.4
323
Not enough data
8.2
312
Not enough data
Information Distribution
8.6
1250
Not enough data
7.9
1213
Not enough data
8.9
1266
Not enough data
Feature Not Available
Not enough data
8.3
1207
Not enough data
Employee Engagement
8.7
1253
Not enough data
8.9
1237
Not enough data
9.0
1235
Not enough data
7.9
1180
Not enough data
9.1
1260
Not enough data
8.9
1048
Not enough data
8.2
998
Not enough data
9.0
1049
Not enough data
User Experience & Accessibility - Employee Communications
8.8
1002
Not enough data
8.5
998
Not enough data
8.2
967
Not enough data
8.5
987
Not enough data
Content Distribution - Employee Communications
8.6
997
Not enough data
7.8
961
Not enough data
8.0
965
Not enough data
Additional Features - Employee Communications
8.4
979
Not enough data
8.2
976
Not enough data
7.8
959
Not enough data
Agentic AI - Employee Communications
7.4
139
Not enough data
7.6
138
Not enough data
Platform Basics
8.4
1383
Not enough data
9.0
1434
Not enough data
9.1
1429
Not enough data
Platform Content
8.4
1395
Not enough data
8.3
1360
Not enough data
8.3
1377
Not enough data
Platform Additional Functionality
7.9
1276
Not enough data
9.1
1399
Not enough data
Feature Not Available
Not enough data
8.7
1380
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.9
391
Not enough data
9.1
389
Not enough data
9.3
384
Not enough data
Platform Content
8.8
383
Not enough data
8.7
374
Not enough data
8.7
385
Not enough data
Platform Additional Functionality
8.1
366
Not enough data
9.3
381
Not enough data
7.7
363
Not enough data
9.1
371
Not enough data
8.6
375
Not enough data
Generative AI
7.0
57
7.9
84
6.9
56
6.8
80
Before the Job
8.4
225
7.4
188
8.7
220
8.9
209
8.9
227
8.4
199
7.6
214
8.4
194
On the Job
8.8
224
8.6
200
9.2
227
7.8
203
7.8
216
7.3
183
7.2
212
8.5
206
7.1
207
8.1
175
After the Job
8.2
218
8.4
207
8.2
214
8.3
203
6.3
203
8.7
205
6.6
208
7.9
185
Agentic AI - Field Service Management
7.2
30
5.2
19
7.0
30
5.0
18
7.3
30
5.1
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.8
98
Not enough data
8.6
94
Not enough data
8.6
96
Not enough data
8.5
93
Not enough data
8.5
94
Not enough data
8.9
94
Not enough data
Communication Features - Frontline Worker Communication Platforms
9.2
99
Not enough data
9.3
96
Not enough data
9.1
98
Not enough data
9.0
99
Not enough data
Operations - Frontline Worker Communication Platforms
9.0
98
Not enough data
8.5
93
Not enough data
8.9
96
Not enough data
8.7
93
Not enough data
Agentic AI - Frontline Worker Communication Platforms
8.2
18
Not enough data
8.0
18
Not enough data
8.0
19
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
Agentic AI - Employee Intranet
7.9
21
Not enough data
7.8
21
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
Not enough data
8.7
769
Not enough data
8.2
757
Not enough data
Platform Content
8.3
748
Not enough data
8.3
742
Not enough data
8.2
740
Not enough data
Feature Not Available
Not enough data
Platform Additional Functionality
8.5
744
Not enough data
8.2
740
Not enough data
8.6
776
Not enough data
8.4
744
Not enough data
Platform
8.5
1661
Not enough data
7.6
1564
Not enough data
7.9
1537
Not enough data
8.9
1623
Not enough data
9.1
1642
Not enough data
9.2
1611
Not enough data
8.6
1592
Not enough data
8.8
1606
Not enough data
Time Tracking
9.1
1473
Not enough data
8.8
1440
Not enough data
8.4
1383
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
9.2
1446
Not enough data
Administration
Feature Not Available
Not enough data
8.7
1414
Not enough data
8.7
1439
Not enough data
8.5
1414
Not enough data
9.0
1411
Not enough data
Platform
8.6
1405
Not enough data
7.8
1278
Not enough data
8.1
1310
Not enough data
9.0
1388
Not enough data
9.0
1375
Not enough data
Feature Not Available
Not enough data
Platform
8.5
1661
Not enough data
7.6
1564
Not enough data
7.9
1537
Not enough data
8.9
1623
Not enough data
9.1
1642
Not enough data
9.2
1611
Not enough data
8.6
1592
Not enough data
8.8
1606
Not enough data
Workforce Management Platform Features
8.6
14
Not enough data
9.1
1161
Not enough data
9.1
1173
Not enough data
8.8
1136
Not enough data
8.4
1107
Not enough data
Feature Not Available
Not enough data
8.4
1083
Not enough data
8.9
1110
Not enough data
8.8
1104
Not enough data
9.2
1146
Not enough data
Categories
Categories
Shared Categories
Connecteam and ServiceTitan are categorized as Field Service Management
Unique Categories
Connecteam is categorized as Frontline Worker Communication Platforms, Employee Communications, Business Instant Messaging, Geofencing, Work Instructions, Restaurant Scheduling, HIPAA Compliant Messaging, Time & Attendance, Employee Recognition, Employee Intranet, Employee Scheduling, Employee Engagement, Restaurant Management, Cleaning Services, Time Tracking, Workforce Management, and Help Desk
ServiceTitan is categorized as Pest Control and HVAC
Reviews
Reviewers' Company Size
Connecteam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
12.2%
Retail
5.6%
Hospital & Health Care
5.3%
Health, Wellness and Fitness
4.6%
Hospitality
4.3%
Other
68.0%
Construction
37.8%
Consumer Services
23.2%
Utilities
4.4%
Marketing and Advertising
3.8%
Accounting
3.8%
Other
27.0%
Discussions
Is Connecteam secure?
2 Comments
CS
Connecteam is certified with ISO27001 and SOC2, and is HIPAA compliant alongside the GDPR and CCPA. These are all the golden standards when it comes to...Read more
How do you use Connecteam?
2 Comments
CS
The platform has around 20 different products in one place, replacing the need for 6-7 different apps if you use most of its main tools. It's very simple to...Read more
Is Connecteam a good app?
2 Comments
MB
Great app. You can do more on the app as an Employee than you can on the desktop. Read more
Is it easy to migrate to ServiceTitan?
4 Comments
DC
The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the...Read more
What is ServiceTitan?
2 Comments
AD
Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control. They are expanding to other...Read more
What is ServiceTitan used for?
1 Comment
TB
Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,...Read more
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