# Connecteam vs Hiver Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in managing shared inboxes, with users highlighting its ability to assign emails and track tasks effectively. This feature significantly enhances team collaboration and ensures that no customer queries are overlooked.
- **Users say** that Connecteam stands out for its all-in-one platform, which simplifies team management by integrating scheduling, time tracking, and communication into a single app. This reduces the chaos often associated with juggling multiple tools, making it a favorite among remote teams.
- **Reviewers mention** that Hiver's ease of use is a major advantage, with many praising its intuitive interface that allows for quick onboarding and efficient email management. Users appreciate how it streamlines their workflow, making it easier to resolve customer issues promptly.
- **According to verified reviews** , Connecteam's unique features, such as the celebration and rewards system, foster a positive team culture, especially for remote workers. This innovative approach to employee engagement is something that users find particularly valuable.
- **Users highlight** that while Hiver has a strong focus on email collaboration, it may not offer the same breadth of features as Connecteam, which provides comprehensive tools for task management and team communication. This could be a consideration for teams looking for a more holistic solution.
- **G2 reviewers note** that both products have received high ratings for customer support, but Connecteam edges out slightly with its mobile user support, making it a better choice for teams that require flexibility and accessibility on the go.



| | Connecteam | Hiver | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 3,503 | 1,283 | 
| **Largest Market Segment** | Small-Business (85.5% of reviews) | Small-Business (66.9% of reviews) | 
| **Entry Level Price** | Free 10 Users | Free | 

---
## Top Pros & Cons

### Connecteam

Pros:
- Ease of Use (2137 reviews)
- Features (1202 reviews)

Cons:
- Missing Features (624 reviews)
- Limited Features (568 reviews)

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (150 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Connecteam | Hiver | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3230 reviews) | 9.0 (993 reviews) | 
  | **Ease of Use** | 9.0 (3310 reviews) | 9.1 (1017 reviews) | 
  | **Ease of Setup** | 8.9 (3147 reviews) | 9.0 (593 reviews) | 
  | **Ease of Admin** | 9.0 (2859 reviews) | 9.2 (454 reviews) | 
  | **Quality of Support** | 9.1 (2653 reviews) | 9.2 (921 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (2728 reviews) | 9.2 (445 reviews) | 
  | **Product Direction (% positive)** | 9.5 (3256 reviews) | 9.1 (986 reviews) | 

---
## Pricing

### Connecteam

#### Entry-Level Pricing

Plan: Small Business

Price: Free 10 Users

Description: Everything a small business needs. 
Up to 10 users.

Key Features:
- Full access to our most popular features
-  All Hubs are included - Operations, Communications, HR & Skills
-  Everything a small business needs 

[Browse all 5 editions](https://www.g2.com/products/connecteam/pricing)

#### Free Trial

Yes

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.8/10 | 248 |
| **Hiver** | 8.0/10 | 352 |

#### Ticket and Case Management

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (93 reviews) | 8.8 (212 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.0 (92 reviews) | 8.8 (216 reviews) ✓ Verified | 
| **Workflow** | 9.0 (90 reviews) | 8.6 (223 reviews) ✓ Verified | 
| **Response Automation** | 8.7 (89 reviews) | 8.5 (205 reviews) ✓ Verified | 
| **SLA Management** | Feature Not Available | 8.2 (177 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.0 (88 reviews) | 8.3 (189 reviews) | 
| **Ticket Collaboration** | 9.0 (88 reviews) | 8.6 (209 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.9 (90 reviews) | 8.1 (112 reviews) | 

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.2 (74 reviews) | 
| **AI Text Summarization** | Feature Not Available | 7.3 (73 reviews) | 

#### Agentic AI - Help Desk

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (23 reviews) | 7.3 (29 reviews) | 
| **Natural Language Interaction** | 8.0 (23 reviews) | 7.2 (29 reviews) | 
| **Proactive Assistance** | 8.0 (23 reviews) | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Customer Portal** | 8.8 (89 reviews) | 8.2 (160 reviews) | 
| **Email to Case** | Feature Not Available | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.1 (87 reviews) | 8.5 (190 reviews) | 
| **Social Integration** | Feature Not Available | 7.5 (109 reviews) | 
| **Voice** | Feature Not Available | 7.5 (104 reviews) | 

#### Platform

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Mobile User Support** | 9.1 (233 reviews) | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | Feature Not Available | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | 9.1 (234 reviews) | 8.8 (214 reviews) ✓ Verified | 
| **Integration** | 8.4 (220 reviews) | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | 8.6 (220 reviews) | 8.2 (193 reviews) ✓ Verified | 
| **Dashboards** | 8.6 (227 reviews) | 8.4 (207 reviews) ✓ Verified | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Communication

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Connecteam | Hiver | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Time & Attendance

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.7/10 | 1381 |
| **Hiver** | N/A | N/A |

#### Automation

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Process Automation** | 8.6 (1324 reviews) | Not enough data | 

#### Logistics

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Dashboards & Reporting** | 8.6 (1286 reviews) | Not enough data | 
| **Data Collection** | 8.5 (1274 reviews) | Not enough data | 
| **Lanuguage Options** | 8.3 (1291 reviews) | Not enough data | 

#### Management

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Schedule Creation Tools** | 8.8 (1298 reviews) | Not enough data | 
| **Schedule Management** | 8.9 (1296 reviews) | Not enough data | 
| **Employee Leave Management** | 8.7 (1299 reviews) | Not enough data | 
| **User Access** | 9.1 (1314 reviews) | Not enough data | 
| **User Role Access** | 9.1 (1301 reviews) | Not enough data | 
| **Employee Information** | 9.1 (1319 reviews) | Not enough data | 
| **Employee Information Automation** | 8.6 (1259 reviews) | Not enough data | 

#### Monitoring

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Regulations Enforcement** | 8.4 (1262 reviews) | Not enough data | 
| **Compliance Monitoring** | 8.5 (1252 reviews) | Not enough data | 
| **Integration** | 8.0 (1224 reviews) | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.0/10 | 523 |
| **Hiver** | N/A | N/A |

#### Business Instant Messaging

| Feature | Connecteam | Hiver | 
|---|---|---|
| **File Sharing** | 8.8 (494 reviews) | Not enough data | 
| **Notifications** | 9.1 (511 reviews) | Not enough data | 
| **Search** | 8.7 (489 reviews) | Not enough data | 

#### Business Instant Messaging 

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Audio Conferencing** | 7.8 (465 reviews) | Not enough data | 
| **Video Conferencing** | Feature Not Available | Not enough data | 

#### Business Instant Messaging

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Mobile Application** | 9.1 (495 reviews) | Not enough data | 
| **Web Application** | 9.0 (490 reviews) | Not enough data | 
| **Integrations** | 8.0 (469 reviews) | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Text Summarization** | 7.5 (372 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Powered Search** | 7.4 (373 reviews) | Not enough data | 
| **Smart Notifications** | 7.7 (372 reviews) | Not enough data | 
| **AI Powered Language Translation** | 7.3 (369 reviews) | Not enough data | 
| **Content Generation** | 7.5 (370 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Cross-system Integration** | 7.4 (94 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (93 reviews) | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 9.4/10 | 45 |
| **Hiver** | N/A | N/A |

#### Platform

| Feature | Connecteam | Hiver | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.5 (43 reviews) | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.5 (43 reviews) | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Feature Not Available | Not enough data | 
| **Clinical Communication - HIPAA Compliance** | 9.4 (44 reviews) | Not enough data | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.4 (43 reviews) | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | 9.5 (42 reviews) | Not enough data | 
| **Message Lifespan - HIPAA Compliant Messaging** | 9.4 (42 reviews) | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.3 (42 reviews) | Not enough data | 

### Restaurant Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.5/10 | 43 |
| **Hiver** | N/A | N/A |

#### Platform Basics

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Interoperability** | 8.4 (38 reviews) | Not enough data | 
| **Performance** | 9.5 (42 reviews) | Not enough data | 
| **Reporting** | 8.9 (40 reviews) | Not enough data | 

#### Platform Data

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Dashboard** | 9.4 (41 reviews) | Not enough data | 
| **Alerts and Notifications** | 8.8 (42 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Cloud** | 9.1 (40 reviews) | Not enough data | 
| **Mobility** | 9.1 (41 reviews) | Not enough data | 
| **Messaging** | 8.8 (40 reviews) | Not enough data | 

#### Agentic AI - Restaurant Scheduling

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (8 reviews) | Not enough data | 
| **Decision Making** | 8.1 (9 reviews) | Not enough data | 

### Restaurant Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 7.7/10 | 46 |
| **Hiver** | N/A | N/A |

#### Platform Basics

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Reporting** | 8.7 (43 reviews) | Not enough data | 
| **Interoperability** | 8.3 (43 reviews) | Not enough data | 

#### Back Office

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Accounting** | 7.5 (42 reviews) | Not enough data | 
| **Employee Management** | 9.0 (41 reviews) | Not enough data | 
| **Analytics** | 8.3 (44 reviews) | Not enough data | 
| **Inventory Management** | Feature Not Available | Not enough data | 

#### Front of Office

| Feature | Connecteam | Hiver | 
|---|---|---|
| **POS** | 6.4 (38 reviews) | Not enough data | 
| **Table Management** | Feature Not Available | Not enough data | 
| **Kitchen Ticketing** | 6.3 (39 reviews) | Not enough data | 
| **Reservations** | 5.8 (37 reviews) | Not enough data | 

#### Platform Data

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Dashboard** | Feature Not Available | Not enough data | 

#### Agentic AI - Restaurant Management

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (7 reviews) | Not enough data | 
| **Decision Making** | 8.3 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Summarization** | 7.0 (37 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | 7.6/10 | 152 |

#### Channels

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.9 (149 reviews) | 
| **Open Listening** | Not enough data | 7.6 (143 reviews) | 
| **Physical Media** | Not enough data | 6.7 (141 reviews) | 

#### Design

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (142 reviews) | 
| **Create Content** | Not enough data | 7.3 (142 reviews) | 
| **Personalization** | Not enough data | 8.0 (144 reviews) | 
| **Inbound Identification** | Not enough data | 8.2 (144 reviews) | 
| **Regulatory Compliance** | Not enough data | 7.8 (141 reviews) | 

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (105 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Usability

| Feature | Connecteam | Hiver | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (571 reviews) | 
| **Internal Discussion** | Not enough data | 8.7 (544 reviews) | 
| **Assignments and Tasks** | Not enough data | 9.2 (574 reviews) | 
| **Workflows** | Not enough data | 8.7 (502 reviews) | 
| **Templates** | Not enough data | 8.7 (529 reviews) | 
| **Integrations** | Not enough data | 8.2 (445 reviews) | 
| **Tagging System** | Not enough data | 9.1 (557 reviews) | 

#### Analytics

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Trends** | Not enough data | 8.0 (432 reviews) | 
| **Performance Tracking** | Not enough data | 8.3 (463 reviews) | 
| **Email Tracking** | Not enough data | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (24 reviews) | 
| **Decision Making** | Not enough data | 7.2 (24 reviews) | 

### Work Instructions

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.5/10 | 518 |
| **Hiver** | N/A | N/A |

#### Guide Options

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Rich Text Editor** | 8.0 (461 reviews) | Not enough data | 
| **Drag and Drop Editor** | 8.2 (471 reviews) | Not enough data | 
| **Page Templates** | 8.4 (475 reviews) | Not enough data | 
| **Video Tutorials** | 8.7 (485 reviews) | Not enough data | 
| **Document Upload** | 8.9 (483 reviews) | Not enough data | 

#### Guide Tools

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Prerequisites** | 8.5 (459 reviews) | Not enough data | 
| **Workflows** | 8.4 (463 reviews) | Not enough data | 
| **Training Modules** | 8.5 (463 reviews) | Not enough data | 
| **Analytics** | 8.4 (459 reviews) | Not enough data | 

#### Access Options

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Multi-Language Support** | 8.2 (448 reviews) | Not enough data | 
| **Mobile Device Support** | 8.9 (471 reviews) | Not enough data | 
| **Single Sign-On (SSO)** | 8.7 (458 reviews) | Not enough data | 

### Geofencing

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.5/10 | 361 |
| **Hiver** | N/A | N/A |

#### Functionality 

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Integration** | 7.9 (323 reviews) | Not enough data | 
| **Location Tracking** | 8.9 (347 reviews) | Not enough data | 
| **Location Triggers** | 8.7 (335 reviews) | Not enough data | 
| **Location Determination** | 8.5 (333 reviews) | Not enough data | 

#### Management

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Fence Drawing** | 8.8 (339 reviews) | Not enough data | 
| **Compliance** | 8.5 (324 reviews) | Not enough data | 
| **Analytics** | 8.4 (323 reviews) | Not enough data | 
| **International Usability** | 8.2 (312 reviews) | Not enough data | 

### Employee Communications

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.4/10 | 1337 |
| **Hiver** | N/A | N/A |

#### Information Distribution

| Feature | Connecteam | Hiver | 
|---|---|---|
| **News Feed** | 8.6 (1250 reviews) | Not enough data | 
| **Newsletter** | 7.9 (1213 reviews) | Not enough data | 
| **Notifications** | 8.9 (1266 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 
| **Multi-Channel Sharing** | 8.3 (1207 reviews) | Not enough data | 

#### Employee Engagement

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Employee Generated Content** | 8.7 (1253 reviews) | Not enough data | 
| **Confirmation** | 8.9 (1237 reviews) | Not enough data | 
| **Comments** | 9.0 (1235 reviews) | Not enough data | 
| **Inline Translation** | 7.9 (1180 reviews) | Not enough data | 
| **Administrative Access** | 9.1 (1260 reviews) | Not enough data | 
| **Content Interaction** | 8.9 (1048 reviews) | Not enough data | 
| **Surveys (global & local)** | 8.2 (998 reviews) | Not enough data | 
| **Chat** | 9.0 (1049 reviews) | Not enough data | 

#### User Experience & Accessibility - Employee Communications

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Native Mobile Application** | 8.8 (1002 reviews) | Not enough data | 
| **Branded Experience** | 8.5 (998 reviews) | Not enough data | 
| **Personalized Ux Experience** | 8.2 (967 reviews) | Not enough data | 
| **Audience Management & Creation** | 8.5 (987 reviews) | Not enough data | 

#### Content Distribution - Employee Communications

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Newsfeed** | 8.6 (997 reviews) | Not enough data | 
| **Newsletter Engine** | 7.8 (961 reviews) | Not enough data | 
| **Multi-Channel Sharing** | 8.0 (965 reviews) | Not enough data | 

#### Additional Features - Employee Communications

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Emergency Notifications** | 8.4 (979 reviews) | Not enough data | 
| **Analytics** | 8.2 (976 reviews) | Not enough data | 
| **Integrations** | 7.8 (959 reviews) | Not enough data | 

#### Agentic AI - Employee Communications

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Cross-system Integration** | 7.4 (139 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (138 reviews) | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.6/10 | 1474 |
| **Hiver** | N/A | N/A |

#### Platform Basics

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Reporting** | 8.4 (1383 reviews) | Not enough data | 
| **Dashboard** | 9.0 (1434 reviews) | Not enough data | 
| **Performance** | 9.1 (1429 reviews) | Not enough data | 

#### Platform Content

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Automation** | 8.4 (1396 reviews) | Not enough data | 
| **File Sharing** | 8.3 (1360 reviews) | Not enough data | 
| **Content Library** | 8.3 (1377 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Integrations** | 7.9 (1276 reviews) | Not enough data | 
| **Mobility** | 9.1 (1400 reviews) | Not enough data | 
| **Forecasting** | Feature Not Available | Not enough data | 
| **Task Management** | 8.7 (1381 reviews) | Not enough data | 
| **Portal** | Feature Not Available | Not enough data | 

### Employee Recognition

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.8/10 | 412 |
| **Hiver** | N/A | N/A |

#### Platform Basics

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Reporting** | 8.9 (391 reviews) | Not enough data | 
| **Dashboard** | 9.1 (389 reviews) | Not enough data | 
| **Performance** | 9.3 (384 reviews) | Not enough data | 

#### Platform Content

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Automation** | 8.8 (383 reviews) | Not enough data | 
| **File Sharing** | 8.7 (374 reviews) | Not enough data | 
| **Content Library** | 8.7 (385 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Integrations** | 8.1 (366 reviews) | Not enough data | 
| **Mobility** | 9.3 (381 reviews) | Not enough data | 
| **Corporate Discounts** | 7.7 (363 reviews) | Not enough data | 
| **Employee Engagement** | 9.1 (371 reviews) | Not enough data | 
| **Rewards** | 8.6 (375 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Responses

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Attachment Search** | Not enough data | 8.1 (350 reviews) | 
| **Tags** | Not enough data | 8.8 (385 reviews) | 
| **AI Sorting** | Not enough data | 7.5 (330 reviews) | 
| **Predefined Rules** | Not enough data | 8.0 (347 reviews) | 

#### Integrations

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | 6.8 (286 reviews) | 
| **Gmail Integration** | Not enough data | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | Not enough data | 7.1 (281 reviews) | 

#### Time Management

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Unified Inbox** | Not enough data | 8.7 (351 reviews) | 
| **Email Automation** | Not enough data | 8.5 (344 reviews) | 
| **Snooze** | Not enough data | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.2 (199 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (202 reviews) | 

#### Agentic AI - Email Management

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (32 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Customer Support

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | 6.5/10 | 213 |

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Customization ** | Feature Not Available | 7.8 (160 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | 8.4/10 | 8 |

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (7 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (7 reviews) | 
| **Community Forums** | Not enough data | 8.6 (7 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (7 reviews) | 
| **Personalization** | Not enough data | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (7 reviews) | 
| **Automation** | Not enough data | 8.6 (7 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.8 (7 reviews) | 
| **Integrations** | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | 9.0/10 | 5 |

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 7.7/10 | 238 |
| **Hiver** | N/A | N/A |

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Summarization** | 7.0 (57 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.9 (56 reviews) | Not enough data | 

#### Before the Job

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Calendar** | 8.4 (225 reviews) | Not enough data | 
| **Dispatch** | 8.7 (220 reviews) | Not enough data | 
| **Roles** | 8.9 (227 reviews) | Not enough data | 
| **Booking** | 7.6 (214 reviews) | Not enough data | 

#### On the Job

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Location** | 8.8 (224 reviews) | Not enough data | 
| **Employee Communication** | 9.2 (227 reviews) | Not enough data | 
| **Behavior Monitoring** | 7.8 (216 reviews) | Not enough data | 
| **Client Notifications** | 7.2 (212 reviews) | Not enough data | 
| **Field Sales** | 7.1 (207 reviews) | Not enough data | 

#### After the Job

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Reports** | 8.2 (218 reviews) | Not enough data | 
| **Analytics** | 8.2 (214 reviews) | Not enough data | 
| **Invoicing** | 6.3 (203 reviews) | Not enough data | 
| **CRM Integrations** | 6.6 (208 reviews) | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (30 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Generative AI

| Feature | Connecteam | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Frontline Worker Communication Platforms

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.6/10 | 107 |
| **Hiver** | N/A | N/A |

#### Administrative Tasks - Frontline Worker Communication Platforms

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Training & Learning Modules** | 8.8 (98 reviews) | Not enough data | 
| **Health & Safety Policies** | 8.6 (94 reviews) | Not enough data | 
| **Onboarding & Offboarding** | 8.6 (96 reviews) | Not enough data | 
| **Surveys & Feedback** | 8.5 (93 reviews) | Not enough data | 
| **Employee Services** | 8.5 (94 reviews) | Not enough data | 
| **Knowledge Management** | 8.9 (94 reviews) | Not enough data | 

#### Communication Features - Frontline Worker Communication Platforms

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Group Messaging** | 9.2 (99 reviews) | Not enough data | 
| **Private Messaging** | 9.3 (96 reviews) | Not enough data | 
| **Announcements** | 9.1 (98 reviews) | Not enough data | 
| **Emergency Notifications** | 9.0 (99 reviews) | Not enough data | 

#### Operations - Frontline Worker Communication Platforms

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Shift Scheduling** | 9.0 (98 reviews) | Not enough data | 
| **Insights & Analytics** | 8.5 (93 reviews) | Not enough data | 
| **Task Management** | 8.9 (96 reviews) | Not enough data | 
| **SOPs & Documentation** | 8.7 (93 reviews) | Not enough data | 

#### Agentic AI - Frontline Worker Communication Platforms

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (18 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (18 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 7.9/10 | 21 |
| **Hiver** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (21 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (21 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Knowledge Base

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.5/10 | 1726 |
| **Hiver** | N/A | N/A |

#### Platform Basics

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Performance Benchmarking** | Feature Not Available | Not enough data | 
| **Reporting & Dashboards** | 8.7 (769 reviews) | Not enough data | 
| **Interoperability** | 8.2 (757 reviews) | Not enough data | 

#### Platform Content

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Employee Pulse Surveys** | 8.3 (748 reviews) | Not enough data | 
| **Survey Customization** | 8.3 (742 reviews) | Not enough data | 
| **Goal and Challenge Creation** | 8.2 (740 reviews) | Not enough data | 
| **Science-based templates** | Feature Not Available | Not enough data | 

#### Platform Additional Functionality

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Employee Segmenting** | 8.5 (744 reviews) | Not enough data | 
| **Goal and Challenge Creation** | 8.2 (740 reviews) | Not enough data | 
| **Peer Recognition** | 8.6 (776 reviews) | Not enough data | 
| **Social Feedback Portal** | 8.4 (744 reviews) | Not enough data | 

#### Platform

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Customization ** | 8.5 (1661 reviews) | Not enough data | 
| **Integration APIs** | 7.6 (1564 reviews) | Not enough data | 
| **Internationalization** | 7.9 (1537 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (1623 reviews) | Not enough data | 
| **Performance** | 9.1 (1642 reviews) | Not enough data | 
| **Mobility** | 9.2 (1612 reviews) | Not enough data | 
| **Reporting** | 8.6 (1592 reviews) | Not enough data | 
| **Dashboards** | 8.8 (1606 reviews) | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.7/10 | 1529 |
| **Hiver** | N/A | N/A |

#### Time Tracking

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Ease of Completing Timesheets** | 9.1 (1474 reviews) | Not enough data | 
| **Tracking Time to Project/Task** | 8.8 (1440 reviews) | Not enough data | 
| **Billable Time Rate Management** | 8.4 (1383 reviews) | Not enough data | 

#### Client Invoicing

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Invoice Creation and Delivery** | Feature Not Available | Not enough data | 
| **Electronic Payments** | Feature Not Available | Not enough data | 
| **Project Accounting / Revenue Recognition** | Feature Not Available | Not enough data | 

#### Mobile Time Tracking

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Time Tracking** | 9.2 (1447 reviews) | Not enough data | 

#### Administration

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Business Tool Integration** | Feature Not Available | Not enough data | 
| **Workflow** | 8.7 (1414 reviews) | Not enough data | 
| **Automated Reminders** | 8.7 (1439 reviews) | Not enough data | 
| **Policy Compliance Management** | 8.5 (1414 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (1411 reviews) | Not enough data | 

#### Platform

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Reporting** | 8.6 (1405 reviews) | Not enough data | 
| **APIs / Integration** | 7.8 (1278 reviews) | Not enough data | 
| **Internationalization** | 8.1 (1310 reviews) | Not enough data | 
| **Performance and Reliability** | 9.0 (1388 reviews) | Not enough data | 
| **Mobile User Support** | 9.0 (1375 reviews) | Not enough data | 
| **Offline** | Feature Not Available | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Connecteam** | 8.7/10 | 1800 |
| **Hiver** | N/A | N/A |

#### Platform

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Customization ** | 8.5 (1661 reviews) | Not enough data | 
| **Integration APIs** | 7.6 (1564 reviews) | Not enough data | 
| **Internationalization** | 7.9 (1537 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (1623 reviews) | Not enough data | 
| **Performance** | 9.1 (1642 reviews) | Not enough data | 
| **Mobility** | 9.2 (1612 reviews) | Not enough data | 
| **Reporting** | 8.6 (1592 reviews) | Not enough data | 
| **Dashboards** | 8.8 (1606 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Connecteam | Hiver | 
|---|---|---|
| **Labor Forecasting** | 8.6 (14 reviews) | Not enough data | 
| **Shift Scheduling** | 9.1 (1162 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.1 (1174 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.8 (1136 reviews) | Not enough data | 
| **Skills Management** | 8.4 (1107 reviews) | Not enough data | 
| **Succession Planning** | Feature Not Available | Not enough data | 
| **Workforce Analytics** | 8.4 (1083 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (1110 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.8 (1105 reviews) | Not enough data | 
| **Team Communication** | 9.2 (1147 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Connecteam (17):** [Frontline Worker Communication Platforms Software](https://www.g2.com/categories/frontline-worker-communication-platforms), [Employee Communications Software](https://www.g2.com/categories/employee-communications), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Geofencing Software](https://www.g2.com/categories/geofencing), [Work Instructions Software](https://www.g2.com/categories/work-instructions), [Restaurant Scheduling Software](https://www.g2.com/categories/restaurant-scheduling), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Time & Attendance Software](https://www.g2.com/categories/time-attendance), [Employee Recognition Software](https://www.g2.com/categories/employee-recognition), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Restaurant Management Software](https://www.g2.com/categories/restaurant-management), [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Hiver (13):** [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Connecteam | Hiver | 
|---|---|---|
| **Small-Business** | 85.5% | 66.9% | 
| **Mid-Market** | 14.1% | 27.2% | 
| **Enterprise** | 0.4% | 5.9% | 

### By Industry

#### Connecteam

- **Construction:** 12.2%
- **Retail:** 5.5%
- **Hospital & Health Care:** 5.3%
- **Health, Wellness and Fitness:** 4.6%
- **Hospitality:** 4.3%
- **Consumer Services:** 4.0%
- **Non-Profit Organization Management:** 3.7%
- **Food & Beverages:** 2.4%
- **Education Management:** 2.4%
- **Facilities Services:** 2.2%
- **Other:** 53.4%

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Connecteam

- [Deputy](https://www.g2.com/products/deputy/reviews) — 4.6/5 stars (665 reviews)
- [Homebase](https://www.g2.com/products/homebase/reviews) — 4.5/5 stars (482 reviews)
- [When I Work](https://www.g2.com/products/when-i-work/reviews) — 4.4/5 stars (381 reviews)
- [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) — 4.3/5 stars (1073 reviews)
- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2654 reviews)
- [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) — 4.5/5 stars (1448 reviews)
- [Clockify](https://www.g2.com/products/clockify/reviews) — 4.5/5 stars (200 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (12666 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Hubstaff](https://www.g2.com/products/hubstaff/reviews) — 4.4/5 stars (2253 reviews)

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (823 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7593 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

---
## Top Discussions

### Connecteam

- Title: [Is Connecteam secure?](https://www.g2.com/discussions/is-connecteam-secure) — 2 comments
  > **Top comment:** "Connecteam is certified with ISO27001 and SOC2, and is HIPAA compliant alongside the GDPR and CCPA. These are all the golden standards when it comes to..."
- Title: [How do you use Connecteam?](https://www.g2.com/discussions/how-do-you-use-connecteam) — 2 comments
  > **Top comment:** "The platform has around 20 different products in one place, replacing the need for 6-7 different apps if you use most of its main tools. It's very simple to..."
- Title: [Is Connecteam a good app?](https://www.g2.com/discussions/is-connecteam-a-good-app) — 2 comments
  > **Top comment:** "Great app. You can do more on the app as an Employee than you can on the desktop. "
- Title: [Are annual plans paid in advance?](https://www.g2.com/discussions/are-annual-plans-paid-in-advance) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Basic and Advanced annual plans are paid in advance. The advantage is that you save almost 2 months with the annual plan!  Plus, we have a 30-day full refund..."
- Title: [Is a phone number mandatory for each employee?](https://www.g2.com/discussions/is-a-phone-number-mandatory-for-each-employee) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, it is. With the phone number, we can identify every single user and protect your content. The identification process works like this:

The employee..."

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connecteam-vs-hiver)