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At a Glance
Market Segments
Small-Business (85.7% of reviews)
Mid-Market (57.5% of reviews)
Entry-Level Pricing
Free 10 Users
Free Trial 1 User Per Month
Connecteam
Star Rating
(3,411)4.6 out of 5
Market Segments
Small-Business (85.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 5 pricing plansGuru
Star Rating
(2,330)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in its knowledge management capabilities, particularly with its "Knowledge Base" feature, which allows teams to easily access and share information. In contrast, Connecteam's "Task Management" feature is praised for its simplicity but lacks the depth of Guru's offerings.
- Reviewers mention that Guru's "Integration Options" are extensive, allowing seamless connectivity with various tools, which enhances workflow efficiency. On the other hand, users on G2 note that Connecteam's integrations are more limited, which can hinder some users' ability to streamline their processes.
- Users say that Guru's "User Interface" is intuitive and user-friendly, contributing to its high Ease of Use score. Conversely, while Connecteam's interface is functional, some users feel it could be more polished, leading to a slightly lower score in this area.
- Reviewers mention that Guru's "Customer Support" is highly responsive and effective, often resolving issues quickly, which is reflected in its high Quality of Support score. In comparison, Connecteam's support is generally good, but some users report longer wait times for assistance.
- G2 users highlight that Guru's "Autonomous Task Execution" feature allows for better automation of repetitive tasks, which enhances productivity. Users report that Connecteam, while functional, does not offer the same level of automation, making it less efficient for some workflows.
- Users on G2 report that Guru's "Adaptive Learning" capabilities help teams stay updated with the latest information, making it a valuable tool for knowledge retention. In contrast, Connecteam's adaptive features are seen as basic, which may not meet the needs of users looking for advanced learning tools.
Pricing
Entry-Level Pricing
Connecteam
Small Business
Free
10 Users
Everything a small business needs.
Up to 10 users.
- Full access to our most popular features
- All Hubs are included - Operations, Communications, HR & Skills
- Everything a small business needs
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Connecteam
Free Trial is available
Guru
Free Trial is available
Ratings
Meets Requirements
8.9
3,164
9.2
1,921
Ease of Use
9.0
3,240
9.2
1,943
Ease of Setup
8.9
3,080
9.3
960
Ease of Admin
9.0
2,821
9.0
477
Quality of Support
9.1
2,593
9.3
1,519
Has the product been a good partner in doing business?
9.3
2,690
9.4
430
Product Direction (% positive)
9.5
3,187
9.2
1,820
Features by Category
Ticket and Case Management
9.0
93
Not enough data
9.0
92
Not enough data
9.0
90
Not enough data
8.7
89
Not enough data
Feature Not Available
Not enough data
9.0
88
Not enough data
9.0
88
Not enough data
8.8
89
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
7.8
23
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
Communication Channels
8.8
89
Not enough data
Feature Not Available
Not enough data
9.1
87
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.1
227
Not enough data
Feature Not Available
Not enough data
9.1
226
Not enough data
8.5
219
Not enough data
8.6
218
Not enough data
8.7
222
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.6
1321
Not enough data
Logistics
8.6
1283
Not enough data
8.5
1271
Not enough data
8.3
1288
Not enough data
Management
8.8
1294
Not enough data
8.9
1292
Not enough data
8.7
1295
Not enough data
9.1
1310
Not enough data
9.1
1298
Not enough data
9.1
1315
Not enough data
8.6
1256
Not enough data
Monitoring
8.4
1259
Not enough data
8.5
1249
Not enough data
8.0
1220
Not enough data
Content Management
Not enough data
9.3
114
Not enough data
9.2
112
Not enough data
9.3
114
Content Discovery
Not enough data
9.4
114
Not enough data
9.2
113
Not enough data
9.2
112
Not enough data
9.0
106
Not enough data
9.3
104
Not enough data
9.1
107
Generative AI
Not enough data
9.2
73
Not enough data
9.2
74
Business Instant Messaging
8.8
490
Not enough data
9.1
505
Not enough data
8.7
485
Not enough data
Business Instant Messaging
7.7
461
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
9.1
489
Not enough data
9.0
486
Not enough data
8.0
465
Not enough data
Generative AI - Business Instant Messaging
7.5
369
Not enough data
AI - Business Instant Messaging
7.4
369
Not enough data
7.7
368
Not enough data
7.3
366
Not enough data
7.5
367
Not enough data
Agentic AI - Business Instant Messaging
7.4
91
Not enough data
7.7
90
Not enough data
Administration
Not enough data
9.2
680
Not enough data
9.2
675
Not enough data
9.1
670
Knowledge Management
Not enough data
9.6
798
Not enough data
9.2
743
Not enough data
9.2
703
Compliance
Not enough data
9.1
694
Not enough data
9.1
661
Not enough data
9.2
657
Not enough data
9.1
637
Customer Support
Not enough data
9.2
766
Not enough data
9.2
725
Not enough data
9.0
649
Data Security
Not enough data
9.2
636
Not enough data
9.2
634
Not enough data
9.3
656
Not enough data
9.1
637
Administration
Not enough data
9.2
685
Not enough data
9.3
707
Not enough data
9.4
776
Generative AI
Not enough data
9.0
491
Platform
9.5
43
Not enough data
9.5
43
Not enough data
Feature Not Available
Not enough data
9.4
44
Not enough data
9.4
43
Not enough data
9.5
42
Not enough data
9.4
42
Not enough data
9.3
42
Not enough data
Platform Basics
8.4
38
Not enough data
9.5
42
Not enough data
8.9
40
Not enough data
Platform Data
9.4
40
Not enough data
8.8
42
Not enough data
Platform Additional Functionality
9.1
40
Not enough data
9.0
40
Not enough data
8.8
40
Not enough data
Agentic AI - Restaurant Scheduling
8.1
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.1
9
Not enough data
Platform Basics
8.8
42
Not enough data
8.2
42
Not enough data
Back Office
7.5
42
Not enough data
9.0
41
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Front of Office
6.4
38
Not enough data
Feature Not Available
Not enough data
6.3
39
Not enough data
5.8
37
Not enough data
Platform Data
Feature Not Available
Not enough data
Agentic AI - Restaurant Management
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Generative AI
7.0
37
Not enough data
6.4
36
Not enough data
Guide Options
8.0
459
Not enough data
8.2
469
Not enough data
8.4
473
Not enough data
8.7
482
Not enough data
8.9
481
Not enough data
Guide Tools
8.5
457
Not enough data
8.4
461
Not enough data
8.5
460
Not enough data
8.4
457
Not enough data
Access Options
8.2
446
Not enough data
8.9
468
Not enough data
8.7
456
Not enough data
Functionality
7.9
322
Not enough data
8.9
346
Not enough data
8.7
335
Not enough data
8.5
333
Not enough data
Management
8.8
338
Not enough data
8.5
324
Not enough data
8.4
323
Not enough data
8.2
312
Not enough data
Knowledge Pages
Not enough data
9.0
690
Not enough data
9.1
644
Not enough data
9.0
689
Not enough data
8.8
590
Not enough data
8.9
551
Not enough data
9.1
563
Knowledge Dissemination
Not enough data
8.9
670
Not enough data
9.0
671
Not enough data
9.5
745
Not enough data
9.1
719
Not enough data
9.1
583
Not enough data
9.2
585
Not enough data
9.3
584
Not enough data
9.0
555
Not enough data
9.1
567
Agentic AI - Knowledge Base
Not enough data
8.6
102
Not enough data
9.0
105
Not enough data
8.9
103
Information Distribution
8.6
1247
Not enough data
7.9
1210
Not enough data
8.9
1261
Not enough data
Feature Not Available
Not enough data
8.3
1205
Not enough data
Employee Engagement
8.7
1250
Not enough data
8.9
1233
Not enough data
9.0
1231
Not enough data
7.9
1178
Not enough data
9.1
1257
Not enough data
8.9
1045
Not enough data
8.2
995
Not enough data
9.0
1043
Not enough data
User Experience & Accessibility - Employee Communications
8.8
998
Not enough data
8.5
996
Not enough data
8.2
965
Not enough data
8.5
985
Not enough data
Content Distribution - Employee Communications
8.6
994
Not enough data
7.8
959
Not enough data
8.0
964
Not enough data
Additional Features - Employee Communications
8.4
975
Not enough data
8.2
973
Not enough data
7.8
957
Not enough data
Agentic AI - Employee Communications
7.4
139
Not enough data
7.6
137
Not enough data
Platform Basics
8.4
1381
Not enough data
9.0
1430
Not enough data
9.1
1426
Not enough data
Platform Content
8.4
1393
Not enough data
8.3
1359
Not enough data
8.3
1375
Not enough data
Platform Additional Functionality
7.9
1274
Not enough data
9.1
1394
Not enough data
Feature Not Available
Not enough data
8.7
1379
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.9
390
Not enough data
9.1
388
Not enough data
9.3
383
Not enough data
Platform Content
8.8
382
Not enough data
8.7
373
Not enough data
8.7
384
Not enough data
Platform Additional Functionality
8.1
365
Not enough data
9.3
380
Not enough data
7.7
362
Not enough data
9.1
370
Not enough data
8.6
374
Not enough data
Compatibility
Not enough data
9.3
102
Not enough data
8.9
97
Not enough data
8.9
95
Agentic AI - Enterprise Search Software
Not enough data
8.7
48
Not enough data
8.7
44
Not enough data
9.0
45
Not enough data
8.8
43
Not enough data
9.0
47
Not enough data
8.7
44
Search Queries
Not enough data
9.1
97
Not enough data
9.4
101
Not enough data
9.1
94
Not enough data
9.1
89
Not enough data
9.3
99
AI powered search - Enterprise Search Software
Not enough data
8.6
35
Not enough data
8.3
30
Not enough data
9.4
35
Functionality
Not enough data
9.0
96
Not enough data
9.3
101
Not enough data
9.1
98
Compatibility - Enterprise Search Software
Not enough data
8.9
30
Not enough data
9.5
33
Not enough data
8.7
30
Functionality - Enterprise Search Software
Not enough data
8.9
30
Not enough data
9.6
30
Not enough data
9.1
31
Search Queries - Enterprise Search Software
Not enough data
9.0
31
Not enough data
9.2
33
Not enough data
8.5
33
Not enough data
9.3
31
Responses
Not enough data
8.6
57
Not enough data
8.7
62
Not enough data
9.2
65
Automation - AI Agents
Not enough data
8.7
54
Not enough data
8.4
58
Not enough data
8.3
60
Not enough data
8.9
57
Not enough data
9.0
55
Platform
Not enough data
8.8
61
Not enough data
8.8
55
Not enough data
8.6
60
Autonomy - AI Agents
Not enough data
8.9
60
Not enough data
8.8
58
Not enough data
8.8
62
Not enough data
8.9
58
Generative AI
Not enough data
9.0
65
Not enough data
8.8
63
Generative AI
7.1
56
Not enough data
6.9
55
Not enough data
Before the Job
8.4
222
Not enough data
8.7
218
Not enough data
8.9
224
Not enough data
7.6
211
Not enough data
On the Job
8.8
220
Not enough data
9.2
224
Not enough data
7.7
213
Not enough data
7.2
209
Not enough data
7.1
205
Not enough data
After the Job
8.2
216
Not enough data
8.2
212
Not enough data
6.3
201
Not enough data
6.6
206
Not enough data
Agentic AI - Field Service Management
7.1
29
Not enough data
7.1
29
Not enough data
7.3
29
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.7
95
Not enough data
8.6
92
Not enough data
8.6
93
Not enough data
8.5
91
Not enough data
8.5
92
Not enough data
8.9
92
Not enough data
Communication Features - Frontline Worker Communication Platforms
9.2
97
Not enough data
9.4
94
Not enough data
9.1
96
Not enough data
9.0
97
Not enough data
Operations - Frontline Worker Communication Platforms
8.9
95
Not enough data
8.5
91
Not enough data
8.8
93
Not enough data
8.7
91
Not enough data
Agentic AI - Frontline Worker Communication Platforms
8.2
18
Not enough data
8.0
18
Not enough data
8.0
19
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
Customization - AI Agent Builders
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
7.9
21
Not enough data
7.8
21
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
Not enough data
8.7
766
Not enough data
8.2
754
Not enough data
Platform Content
8.3
744
Not enough data
8.3
739
Not enough data
8.2
737
Not enough data
Feature Not Available
Not enough data
Platform Additional Functionality
8.5
742
Not enough data
8.2
737
Not enough data
8.6
772
Not enough data
8.4
741
Not enough data
Platform
8.5
1655
Not enough data
7.6
1559
Not enough data
7.9
1532
Not enough data
8.9
1614
Not enough data
9.1
1632
Not enough data
9.2
1598
Not enough data
8.6
1584
Not enough data
8.8
1600
Not enough data
Time Tracking
9.1
1457
Not enough data
8.8
1434
Not enough data
8.4
1378
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
9.2
1439
Not enough data
Administration
Feature Not Available
Not enough data
8.7
1409
Not enough data
8.7
1434
Not enough data
8.5
1409
Not enough data
9.0
1406
Not enough data
Platform
8.6
1399
Not enough data
7.8
1272
Not enough data
8.1
1305
Not enough data
9.0
1382
Not enough data
9.0
1370
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
1655
Not enough data
7.6
1559
Not enough data
7.9
1532
Not enough data
8.9
1614
Not enough data
9.1
1632
Not enough data
9.2
1598
Not enough data
8.6
1584
Not enough data
8.8
1600
Not enough data
Workforce Management Platform Features
Feature Not Available
Not enough data
9.0
1125
Not enough data
9.1
1138
Not enough data
8.8
1117
Not enough data
8.4
1096
Not enough data
Feature Not Available
Not enough data
8.4
1073
Not enough data
8.9
1093
Not enough data
8.8
1087
Not enough data
9.2
1117
Not enough data
Categories
Categories
Shared Categories
Connecteam and Guru share no categories
Unique Categories
Connecteam is categorized as Frontline Worker Communication Platforms, Employee Communications, Business Instant Messaging, Geofencing, Work Instructions, Restaurant Scheduling, HIPAA Compliant Messaging, Time & Attendance, Employee Recognition, Employee Intranet, Employee Scheduling, Employee Engagement, Restaurant Management, Cleaning Services, Time Tracking, Workforce Management, Field Service Management, and Help Desk
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Connecteam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
12.4%
Retail
5.6%
Hospital & Health Care
5.4%
Health, Wellness and Fitness
4.5%
Hospitality
4.3%
Other
67.9%
Computer Software
14.9%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Discussions
Can employees log in from a desktop computer/laptop?
2 Comments
BT
YesRead more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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