Compare ConnectAndSell and Talkdesk
Featured Products
At a Glance
Market Segments
Mid-Market (49.3% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
Free Trial With One-Time Purchase
Free 25 Licenses Free to Start
ConnectAndSell
Star Rating
(234)4.3 out of 5
Market Segments
Mid-Market (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial With One-Time Purchase
Free Trial is available
Browse all 3 pricing plans
Talkdesk
Star Rating
(2,503)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to ConnectAndSell. Users appreciate the platform's stability and ease of use, especially for new agents, making it a reliable choice for customer support operations.
- Users say that ConnectAndSell offers a straightforward experience, with many highlighting its ease of use and effective support. Reviewers mention the ability to generate multiple conversations per hour, which can significantly enhance productivity for sales teams.
- According to verified reviews, Talkdesk shines in its implementation process, with users noting that the setup was faster than expected and required minimal training for agents. This efficiency can be crucial for businesses looking to quickly ramp up their customer service capabilities.
- Reviewers mention that while ConnectAndSell provides a solid experience, it may not fully meet the diverse needs of all users, particularly in terms of advanced features. Some users have expressed a desire for more robust functionalities to support their specific workflows.
- G2 reviewers highlight the flexibility of Talkdesk's call routing and IVR flows, which allow for tailored customer interactions. This adaptability is particularly beneficial for organizations managing high volumes of calls, ensuring that customer needs are met efficiently.
- Users report that ConnectAndSell's AI features, such as call documentation, are beneficial for tracking conversations, but they may not be as comprehensive as the features offered by Talkdesk. This difference can impact how effectively teams manage and analyze their customer interactions.
Pricing
Entry-Level Pricing
ConnectAndSell
Free Intensive Test Drive
Free Trial
With One-Time Purchase
- Your reps, your lists, your messaging.
- Reps will have 4 weeks of conversations with decision makers during your 4-hour test drive.
- Our dedicated Customer Success Representative will help you optimize your KPIs based on industry best practices
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
ConnectAndSell
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.8
193
8.9
2,032
Ease of Use
8.5
196
9.1
2,042
Ease of Setup
8.6
90
8.8
1,066
Ease of Admin
8.5
85
8.9
933
Quality of Support
8.8
200
8.8
1,809
Has the product been a good partner in doing business?
9.1
86
8.9
916
Product Direction (% positive)
8.4
198
8.7
1,937
Features by Category
Dialing Options
7.1
38
9.2
319
7.9
38
9.2
293
Not enough data
8.3
9
Agent Tools
7.9
37
9.2
251
|
Verified
8.0
36
9.1
255
|
Verified
8.7
38
9.4
349
|
Verified
Automation
8.2
37
9.1
243
|
Verified
7.5
35
9.1
260
|
Verified
8.0
35
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.9
8
Not enough data
8.3
8
AI Capabilities - Auto Dialer
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
8.3
8
Administration
Not enough data
9.1
165
Not enough data
9.1
158
Not enough data
9.0
161
Knowledge Management
Not enough data
9.2
160
Not enough data
9.1
156
Not enough data
9.1
161
Compliance
Not enough data
9.2
159
Not enough data
9.2
155
Not enough data
9.2
158
Not enough data
9.1
156
Customer Support
Not enough data
9.1
158
Not enough data
9.0
153
Not enough data
9.0
148
Data Security
Not enough data
9.2
146
Not enough data
9.2
147
Not enough data
9.3
155
Not enough data
9.2
143
Administration
Not enough data
9.1
165
Not enough data
9.2
177
Not enough data
9.2
184
Generative AI
Not enough data
8.7
48
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
370
Not enough data
9.0
341
Not enough data
8.9
378
Engagement
Not enough data
9.0
356
Not enough data
9.2
379
Not enough data
9.0
367
Performance
Not enough data
9.0
361
Not enough data
9.2
363
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
Not enough data
9.2
822
|
Verified
Not enough data
8.6
541
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
8.3
517
|
Verified
Not enough data
8.5
548
|
Verified
Generative AI
Not enough data
8.1
182
Functions
Not enough data
8.9
961
|
Verified
Not enough data
9.0
982
|
Verified
Not enough data
9.0
833
|
Verified
Not enough data
8.7
575
|
Verified
Not enough data
8.8
590
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.9
712
Not enough data
8.9
658
|
Verified
Agentic AI - Contact Center
Not enough data
8.0
27
Not enough data
8.5
27
Not enough data
8.2
27
Not enough data
8.1
27
Administrative
Not enough data
8.8
909
|
Verified
Not enough data
9.1
927
|
Verified
Not enough data
8.8
1015
|
Verified
Not enough data
9.1
714
|
Verified
Not enough data
8.8
575
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
256
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
8.8
212
|
Verified
Administration
Not enough data
9.0
236
|
Verified
Not enough data
9.2
253
|
Verified
Not enough data
9.2
256
|
Verified
Not enough data
8.7
206
|
Verified
Not enough data
9.0
213
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
222
Not enough data
8.9
224
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.2
67
Not enough data
8.1
68
Not enough data
8.2
68
Automation
Not enough data
8.0
67
Not enough data
8.2
67
Not enough data
8.2
67
Artificial Intelligence
Not enough data
8.0
68
Not enough data
8.3
67
Not enough data
8.0
65
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.7
132
Not enough data
8.5
103
Not enough data
8.3
119
Not enough data
8.6
122
Not enough data
Not enough data
Not enough data
Contacts
8.4
129
Not enough data
8.0
121
Not enough data
8.5
123
Not enough data
Insights
8.5
135
Not enough data
8.8
136
Not enough data
8.4
104
Not enough data
6.6
65
Not enough data
7.6
105
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
32
Not enough data
7.9
33
Not enough data
7.9
33
Not enough data
8.3
34
Not enough data
8.3
32
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.2
32
Not enough data
8.2
32
Not enough data
8.0
32
Not enough data
8.5
38
Automation
Not enough data
7.9
36
Not enough data
8.2
33
Not enough data
7.9
32
Autonomy
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
7.8
33
Not enough data
7.9
32
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectAndSell and Talkdesk are categorized as Auto Dialer
Unique Categories
ConnectAndSell is categorized as Outbound Call Tracking
Talkdesk is categorized as AI Customer Support Agents, Customer Service Automation, Multilingual Customer Support, Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, ServiceNow Store Apps, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, Proactive Notification, Live Chat, Chatbots, and AI Voice Assistants
Reviews
Reviewers' Company Size
ConnectAndSell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.6%
Information Technology and Services
18.2%
Marketing and Advertising
5.8%
Transportation/Trucking/Railroad
4.9%
Telecommunications
4.4%
Other
39.1%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.4%
Other
64.2%
Alternatives
Discussions
Do you provide training for my team?
1 Comment
Official Response from ConnectAndSell
Yes, every ConnectAndSell customer has a dedicated Customer Success Manager, who is responsible for ensuring that your team has everything it needs to succeed.Read more
What platforms do you integrate with?
1 Comment
Official Response from ConnectAndSell
CRM:
Salesforce.com
Microsoft Dynamics
Oracle Sales Cloud
Zoho
Sugar
Netsuite
Siebel
Marketing Automation:
...Read more
What do your agents say to our prospects?
1 Comment
Official Response from ConnectAndSell
Nothing at all! ConnectAndSell agents will never speak to your prospects. From your prospects' perspective, it’s as if you did all the work to track them...Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
GM
Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:
AI-Powered Tools: Enhances interactions...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
