Compare Agentforce Communications (formerly Salesforce Communications Cloud) and Conga Advantage CPQ 
At a Glance
Market Segments
Enterprise (57.7% of reviews)
Enterprise (62.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 User Per Month
Agentforce Communications (formerly Salesforce Communications Cloud)
Star Rating
(27)4.5 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Agentforce Communications (formerly Salesforce Communications Cloud)Conga Advantage CPQ
Star Rating
(240)4.2 out of 5
Market Segments
Enterprise (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User Per Month
Learn more about Conga Advantage CPQSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Conga CPQ excels in its flexibility and customization, allowing users to tackle a wide range of real-world scenarios. Many users appreciate the ability to set up complex product rules and pricing logic directly within Salesforce, which enhances their quoting processes.
- Users say that Salesforce Communications Cloud stands out for its seamless integration with other Salesforce products, making it easy to centralize customer interactions. Reviewers highlight the automation tools and workflows that save time and improve communication consistency.
- According to verified reviews, Conga CPQ is praised for its quick implementation and intuitive onboarding process. Users have noted that it offers a wealth of out-of-the-box features, making it easier to integrate with various external tools and adapt to specific business needs.
- Reviewers mention that Salesforce Communications Cloud is user-friendly, with many finding it easy to update and share information with clients and colleagues. This ease of use contributes to a positive daily experience for users, who appreciate its professional interface.
- G2 reviewers highlight that while Conga CPQ has a solid overall rating, it sometimes faces challenges in matching specific workflow needs, particularly in configuration. Users have pointed out that while it offers great customization, it can be complex to navigate for certain setups.
- Users report that Salesforce Communications Cloud, while effective, may not offer the same level of customization as Conga CPQ. However, its strong support and ease of implementation make it a reliable choice for organizations looking for straightforward communication solutions.
Pricing
Entry-Level Pricing
Agentforce Communications (formerly Salesforce Communications Cloud)
No pricing availableConga Advantage CPQ
Revenue Lifecycle Cloud CPQ
Contact Us
1 User Per Month
Conga CPQ drives increased sales with compelling, personalized, and accurate quotes and pricing across all revenue streams—direct, partner, and online
- Single Data Model: Built on a unified data architecture, Conga CPQ ensures consistent, synchronized data across your entire revenue lifecycle, from CRM to CLM and Billing—reducing errors and manual entry.
- Enterprise-Grade Complexity and Scalability: Conga CPQ is engineered to support global enterprise needs, handling advanced configurations, pricing scenarios, and quoting volumes with ease. It’s trusted by Fortune 500 companies to manage scale without compromise.
- Simplified Administration: Empower business users with low-code tools to manage product catalogs, rules, and pricing logic—eliminating IT bottlenecks and reducing administrative overhead.
Free Trial
Agentforce Communications (formerly Salesforce Communications Cloud)
No trial information availableConga Advantage CPQ
No trial information availableRatings
Meets Requirements
9.2
20
8.4
192
Ease of Use
8.8
21
8.3
198
Ease of Setup
8.6
18
8.1
143
Ease of Admin
8.9
18
8.3
123
Quality of Support
8.4
19
8.2
177
Has the product been a good partner in doing business?
8.9
18
8.7
125
Product Direction (% positive)
8.2
19
8.5
187
Features by Category
Configuration - cpq
9.1
11
8.6
119
|
Verified
9.1
11
8.3
85
|
Verified
8.9
11
8.3
113
|
Verified
8.8
10
8.5
129
|
Verified
9.5
10
7.8
95
|
Verified
Pricing
8.8
10
8.3
112
|
Verified
8.0
11
8.0
114
|
Verified
9.4
9
8.2
95
|
Verified
9.1
9
8.0
94
|
Verified
8.8
10
8.5
113
|
Verified
8.8
11
7.9
84
|
Verified
Quoting
8.3
10
8.2
85
|
Verified
8.8
11
8.1
89
|
Verified
8.8
11
8.4
112
|
Verified
9.1
11
8.5
94
|
Verified
9.1
11
8.5
84
|
Verified
Admin
9.3
10
8.3
81
|
Verified
9.2
10
8.4
70
|
Verified
9.2
10
8.5
58
|
Verified
9.6
8
8.4
60
|
Verified
Channels
7.0
9
8.2
63
|
Verified
9.0
7
8.2
54
|
Verified
9.2
8
8.7
56
|
Verified
Platform
9.0
10
9.2
65
|
Verified
9.2
10
8.9
58
|
Verified
9.2
10
9.1
44
|
Verified
9.3
10
8.5
68
|
Verified
9.3
9
8.5
58
|
Verified
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Revenue and Customer Management (IRCM) for CSPsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
9.3
10
Not enough data
9.2
12
Not enough data
9.1
11
Contracts
Not enough data
9.0
7
Not enough data
8.3
7
Not enough data
8.8
7
Revenue
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
8.9
6
Categories
Categories
Shared Categories
Agentforce Communications (formerly Salesforce Communications Cloud) and Conga Advantage CPQ are categorized as Quote-to-Cash and CPQ
Unique Categories
Agentforce Communications (formerly Salesforce Communications Cloud) is categorized as Integrated Revenue and Customer Management (IRCM) for CSPs
Conga Advantage CPQ has no unique categories
Reviews
Reviewers' Company Size
Agentforce Communications (formerly Salesforce Communications Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Conga Advantage CPQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.8%
Telecommunications
23.1%
Computer Software
11.5%
Consumer Electronics
7.7%
Public Safety
3.8%
Other
23.1%
Computer Software
26.1%
Information Technology and Services
17.1%
Hospital & Health Care
6.3%
Consulting
4.1%
Internet
3.6%
Other
42.8%
Discussions
What is communication cloud salesforce?
1 Comment
MS
Cloud communications are internet-based voice and data communications tools for businesses to manage applications, storage, and switching—all hosted by a...Read more
Agentforce Communications (formerly Salesforce Communications Cloud) has no more discussions with answers
Apttus CPQ Integration with Oracle EBS R12 and SFDC
1 Comment
DC
We are also looking the same integration solutions between these applications.
Apttus CPQ Integration requirements with Oracle EBS R12 and SFDC.
Any help...Read more
Conga Advantage CPQ has no more discussions with answers
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