# Confluence, Zoho Learn vs Guru Comparison

| | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 4,348 | 36 | 2,316 | 
| **Largest Market Segment** | Mid-Market (48.3% of reviews) | Mid-Market (38.9% of reviews) | Mid-Market (56.5% of reviews) | 
| **Entry Level Price** | Free 10 Users Per Month | free | Contact Us | 

---
## Top Pros & Cons

### Confluence

Pros:
- Ease of Use (304 reviews)
- Team Collaboration (213 reviews)

Cons:
- Not Intuitive (84 reviews)
- Slow Performance (84 reviews)

### Zoho Learn

**Not enough data**

### Guru

Pros:
- Ease of Use (742 reviews)
- Helpful (418 reviews)

Cons:
- Search Functionality (152 reviews)
- Inefficient Search (149 reviews)

---
## Ratings Comparison
| Rating | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (3683 reviews) | 8.3 (35 reviews) | 9.3 (1884 reviews) | 
  | **Ease of Use** | 8.0 (3732 reviews) | 7.6 (35 reviews) | 9.3 (1906 reviews) | 
  | **Ease of Setup** | 8.3 (1224 reviews) | Not enough data | 9.3 (919 reviews) | 
  | **Ease of Admin** | 8.0 (896 reviews) | Not enough data | 9.0 (475 reviews) | 
  | **Quality of Support** | 8.1 (2521 reviews) | 7.9 (33 reviews) | 9.4 (1482 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (811 reviews) | Not enough data | 9.4 (428 reviews) | 
  | **Product Direction (% positive)** | 7.5 (3614 reviews) | 8.3 (35 reviews) | 9.2 (1781 reviews) | 

---
## Pricing

### Confluence

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates

[Browse all 4 editions](https://www.g2.com/products/confluence/pricing)

#### Free Trial

Yes

### Zoho Learn

#### Entry-Level Pricing

Plan: Free

Price: free

Key Features:
- Users (3)
- Workspaces (3)
- Storage Space (50MB)

[Browse all 2 editions](https://www.g2.com/products/zoho-zoho-learn/pricing)

#### Free Trial

No

### Guru

#### Entry-Level Pricing

Plan: AI Source of Truth Platform

Price: Contact Us

Description: Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.

Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.

Key Features:
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security

[Learn more about Guru](https://www.g2.com/products/guru/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Insight Engines

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Zoho Learn** | N/A | N/A |
| **Guru** | 9.4/10 | 137 |

#### Content Management

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Data Centralization - Insight Engines** | Not enough data | Not enough data | 9.6 (86 reviews) | 
| **Archiving - Insight Engines** | Not enough data | Not enough data | 9.6 (87 reviews) | 
| **Search Analysis - Insight Engines** | Not enough data | Not enough data | 9.5 (83 reviews) | 

#### Content Discovery

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Search Interface - Insight Engines** | Not enough data | Not enough data | 9.4 (87 reviews) | 
| **AI Functionality - Insight Engines** | Not enough data | Not enough data | 9.5 (85 reviews) | 
| **NLP Functionality - Insight Engines** | Not enough data | Not enough data | 9.5 (82 reviews) | 
| **Data Mining - Insight Engines** | Not enough data | Not enough data | 9.2 (83 reviews) | 
| **Structured Navigation - Insight Engines** | Not enough data | Not enough data | 9.6 (81 reviews) | 
| **Machine Learning - Insight Engines** | Not enough data | Not enough data | 9.5 (82 reviews) | 

#### Generative AI

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.3 (43 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.4 (45 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Zoho Learn** | N/A | N/A |
| **Guru** | 9.3/10 | 916 |

#### Administration

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 9.3 (640 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 9.2 (635 reviews) | 
| **Issue Management** | Not enough data | Not enough data | 9.2 (630 reviews) | 

#### Knowledge Management

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 9.7 (757 reviews) | 
| **Publishing Workflows** | Not enough data | Not enough data | 9.3 (704 reviews) | 
| **Analytics** | Not enough data | Not enough data | 9.2 (668 reviews) | 

#### Compliance

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 9.3 (650 reviews) | 
| **Data Governance** | Not enough data | Not enough data | 9.3 (621 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.3 (618 reviews) | 
| **Auditing** | Not enough data | Not enough data | 9.2 (596 reviews) | 

#### Customer Support

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 9.2 (725 reviews) | 
| **Suggestions** | Not enough data | Not enough data | 9.2 (685 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 9.1 (613 reviews) | 

#### Data Security

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 9.2 (598 reviews) | 
| **Data Transport** | Not enough data | Not enough data | 9.3 (592 reviews) | 
| **Access Management** | Not enough data | Not enough data | 9.3 (615 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 9.2 (598 reviews) | 

#### Administration

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 9.2 (645 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.3 (666 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 9.5 (733 reviews) | 

#### Generative AI

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 9.1 (456 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.3/10 | 1082 |
| **Zoho Learn** | N/A | N/A |
| **Guru** | 9.1/10 | 876 |

#### Knowledge Pages

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Templates** | 8.5 (791 reviews) | Not enough data | 9.0 (654 reviews) | 
| **In-Content Feedback** | 8.5 (739 reviews) | Not enough data | 9.1 (611 reviews) | 
| **Versioning and Version History** | 8.8 (797 reviews) | Not enough data | 9.1 (653 reviews) | 
| **Decision Trees** | 8.4 (659 reviews) | Not enough data | 8.9 (551 reviews) | 
| **Duplicate Detection** | 7.8 (441 reviews) | Not enough data | 8.9 (510 reviews) | 
| **Content Editor** | 8.6 (534 reviews) | Not enough data | 9.1 (522 reviews) | 

#### Knowledge Dissemination

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Page Analytics** | 8.3 (674 reviews) | Not enough data | 9.0 (639 reviews) | 
| **Permissions** | 8.6 (787 reviews) | Not enough data | 9.1 (634 reviews) | 
| **Knowledge Sharing** | 9.2 (894 reviews) | Not enough data | 9.5 (711 reviews) | 
| **Notifications** | 8.6 (796 reviews) | Not enough data | 9.2 (682 reviews) | 
| **Advanced Search** | 8.1 (492 reviews) | Not enough data | 9.2 (546 reviews) | 
| **Browser Extension** | 7.8 (423 reviews) | Not enough data | 9.2 (550 reviews) | 
| **Organization** | 8.7 (554 reviews) | Not enough data | 9.4 (556 reviews) | 
| **Other Integrations** | 8.4 (520 reviews) | Not enough data | 9.0 (527 reviews) | 
| **Knowledge Integrations** | 8.5 (452 reviews) | Not enough data | 9.2 (531 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Adaptive Learning** | 7.7 (179 reviews) | Not enough data | 8.7 (77 reviews) | 
| **Natural Language Interaction** | 7.6 (180 reviews) | Not enough data | 8.9 (77 reviews) | 
| **Proactive Assistance** | 7.6 (179 reviews) | Not enough data | 8.9 (78 reviews) | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.4/10 | 76 |
| **Zoho Learn** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Login Options 

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Single Sign-On (SSO)** | 9.5 (58 reviews) | Not enough data | Not enough data | 
| **Password Saver** | 8.7 (42 reviews) | Not enough data | Not enough data | 

#### Productivity

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Email Client** | 7.9 (39 reviews) | Not enough data | Not enough data | 
| **Split Screen** | 8.3 (43 reviews) | Not enough data | Not enough data | 
| **Activity Feed** | 8.5 (41 reviews) | Not enough data | Not enough data | 
| **Virtual Assistant** | 8.0 (43 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | 8.4 (44 reviews) | Not enough data | Not enough data | 

#### Customization 

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Custom Workflows** | 8.4 (46 reviews) | Not enough data | Not enough data | 
| **Multiple Workspaces** | 9.1 (46 reviews) | Not enough data | Not enough data | 
| **Custom Application Integration** | 8.6 (42 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Unified Workspaces

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (37 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.1 (40 reviews) | Not enough data | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Zoho Learn** | N/A | N/A |
| **Guru** | 9.2/10 | 127 |

#### Compatibility

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Federated Search** | Not enough data | Not enough data | 9.3 (74 reviews) | 
| **File Types** | Not enough data | Not enough data | 9.1 (72 reviews) | 
| **Global Language Support** | Not enough data | Not enough data | 9.1 (75 reviews) | 

#### Agentic AI - Enterprise Search Software

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.9 (24 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.2 (25 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.8 (24 reviews) | 

#### Search Queries

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Typo Tolerance** | Not enough data | Not enough data | 9.4 (73 reviews) | 
| **Faceted Search** | Not enough data | Not enough data | 9.4 (76 reviews) | 
| **Synonyms** | Not enough data | Not enough data | 9.3 (72 reviews) | 
| **Highlighting** | Not enough data | Not enough data | 9.4 (69 reviews) | 
| **Natural Language** | Not enough data | Not enough data | 9.2 (74 reviews) | 

#### AI powered search - Enterprise Search Software

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | Not enough data | 9.0 (19 reviews) | 
| **Relevance Tuning** | Not enough data | Not enough data | 9.1 (18 reviews) | 
| **NLP & Semantic search** | Not enough data | Not enough data | 9.1 (18 reviews) | 

#### Functionality

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.2 (74 reviews) | 
| **Search Analytics** | Not enough data | Not enough data | 9.4 (75 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.3 (80 reviews) | 

#### Compatibility - Enterprise Search Software

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **File Types** | Not enough data | Not enough data | 9.2 (18 reviews) | 
| **Federated Search** | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Global Language Support** | Not enough data | Not enough data | 8.7 (18 reviews) | 

#### Functionality - Enterprise Search Software

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.2 (19 reviews) | 
| **Search Analytics** | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.4 (20 reviews) | 

#### Search Queries - Enterprise Search Software

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Highlighting** | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Faceted Search** | Not enough data | Not enough data | 8.9 (19 reviews) | 
| **Typo Tolerance** | Not enough data | Not enough data | 9.5 (19 reviews) | 
| **Synonyms** | Not enough data | Not enough data | 9.8 (18 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.6/10 | 97 |
| **Zoho Learn** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Automation

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Workflows** | 8.8 (59 reviews) | Not enough data | Not enough data | 
| **Customization** | 8.8 (58 reviews) | Not enough data | Not enough data | 
| **Data repository** | 8.8 (62 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Permissions** | 8.8 (60 reviews) | Not enough data | Not enough data | 
| **Procedures** | 8.6 (57 reviews) | Not enough data | Not enough data | 
| **Remote Work** | 9.2 (56 reviews) | Not enough data | Not enough data | 

#### Project management

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Task Prioritization** | 9.0 (57 reviews) | Not enough data | Not enough data | 
| **Dependencies** | 8.6 (57 reviews) | Not enough data | Not enough data | 
| **Planning** | 8.9 (58 reviews) | Not enough data | Not enough data | 
| **Views** | 8.7 (58 reviews) | Not enough data | Not enough data | 
| **Scheduling** | 8.6 (54 reviews) | Not enough data | Not enough data | 
| **Critical Path** | 8.0 (53 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.6 (60 reviews) | Not enough data | Not enough data | 

#### Workload

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Resource Allocation** | 8.2 (54 reviews) | Not enough data | Not enough data | 
| **Workspace** | 8.6 (56 reviews) | Not enough data | Not enough data | 
| **Configuration** | 8.8 (57 reviews) | Not enough data | Not enough data | 
| **Insights** | 8.4 (56 reviews) | Not enough data | Not enough data | 

#### Communication & Collaboration

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Communication Channels** | 8.8 (56 reviews) | Not enough data | Not enough data | 
| **Document Management** | 9.3 (68 reviews) | Not enough data | Not enough data | 
| **Collaboration** | 9.2 (69 reviews) | Not enough data | Not enough data | 

#### Cost Management

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Project Budgeting** | 8.0 (55 reviews) | Not enough data | Not enough data | 
| **Time & Expense** | 8.1 (54 reviews) | Not enough data | Not enough data | 
| **Profitability** | 8.0 (53 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Front Office** | 8.4 (52 reviews) | Not enough data | Not enough data | 
| **Back Office** | 8.2 (55 reviews) | Not enough data | Not enough data | 
| **External data** | 8.2 (54 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **AI Text Generation** | 8.4 (56 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.4 (55 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Work Management

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.0 (50 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.0 (51 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (51 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.2 (51 reviews) | Not enough data | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.5/10 | 127 |
| **Zoho Learn** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Communication

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Chat** | 7.5 (66 reviews) | Not enough data | Not enough data | 
| **Discussions** | 8.7 (69 reviews) | Not enough data | Not enough data | 
| **External** | 8.1 (66 reviews) | Not enough data | Not enough data | 
| **Feedback** | 8.3 (73 reviews) | Not enough data | Not enough data | 
| **Announcements** | 8.5 (69 reviews) | Not enough data | Not enough data | 

#### Content & Documents

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **File Sharing** | 9.0 (78 reviews) | Not enough data | Not enough data | 
| **Notes** | 9.0 (76 reviews) | Not enough data | Not enough data | 
| **Search** | 8.8 (76 reviews) | Not enough data | Not enough data | 
| **Versioning** | 9.0 (75 reviews) | Not enough data | Not enough data | 

#### Controls

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Custom Views** | 8.4 (66 reviews) | Not enough data | Not enough data | 
| **Followers** | 8.6 (67 reviews) | Not enough data | Not enough data | 
| **User Management** | 8.8 (69 reviews) | Not enough data | Not enough data | 
| **Calendars** | 8.2 (65 reviews) | Not enough data | Not enough data | 
| **Public Sharing** | 8.5 (67 reviews) | Not enough data | Not enough data | 

#### Project Management

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Task Management** | 8.5 (71 reviews) | Not enough data | Not enough data | 
| **Planning** | 8.7 (68 reviews) | Not enough data | Not enough data | 
| **Visibility** | 9.0 (68 reviews) | Not enough data | Not enough data | 
| **Integration** | 9.2 (75 reviews) | Not enough data | Not enough data | 

#### Remote Collaboration

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Alignment** | 9.0 (68 reviews) | Not enough data | Not enough data | 
| **Accountability** | 8.9 (67 reviews) | Not enough data | Not enough data | 
| **Connectivity** | 8.8 (68 reviews) | Not enough data | Not enough data | 
| **Offline Mode** | 7.5 (66 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (73 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.2 (71 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Multi-step Planning** | 7.6 (63 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (63 reviews) | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Zoho Learn** | N/A | N/A |
| **Guru** | 9.0/10 | 106 |

#### Responses

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.3 (38 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.8 (40 reviews) | 

#### Automation - AI Agents

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 8.7 (35 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.6 (37 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | 8.7 (37 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 8.9 (41 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.1 (38 reviews) | 

#### Platform

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 9.0 (38 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.3 (41 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 9.2 (40 reviews) | 

#### Autonomy -  AI Agents

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 9.1 (39 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 9.1 (39 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 9.2 (41 reviews) | 

#### Generative AI

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.8 (41 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.0 (39 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Zoho Learn** | N/A | N/A |
| **Guru** | 10.0/10 | 13 |

#### Customization - AI Agent Builders

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Tone Customization** | Not enough data | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Seamless Human Escalation** | Not enough data | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **CRM Data Integration** | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.4/10 | 217 |
| **Zoho Learn** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Search and Indexing** | 8.4 (185 reviews) | Not enough data | Not enough data | 
| **Version Control** | 8.5 (188 reviews) | Not enough data | Not enough data | 
| **Access and Permissions** | 8.5 (189 reviews) | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Integrations** | 8.5 (189 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.0 (181 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.2 (178 reviews) | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Zoho Learn** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Zoho Learn** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Knowledge Base

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Zoho Learn** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Confluence (4):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [Work Management Software](https://www.g2.com/categories/work-management), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


**Unique to Guru (6):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Insight Engines Software](https://www.g2.com/categories/insight-engines), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Confluence | Zoho Learn | Guru | 
|---|---|---|---|
| **Small-Business** | 18.4% | 27.8% | 14.2% | 
| **Mid-Market** | 48.3% | 38.9% | 56.5% | 
| **Enterprise** | 33.3% | 33.3% | 29.3% | 

### By Industry

#### Confluence

- **Computer Software:** 20.9%
- **Information Technology and Services:** 19.5%
- **Internet:** 6.3%
- **Financial Services:** 5.5%
- **Marketing and Advertising:** 4.4%
- **Hospital & Health Care:** 2.4%
- **Telecommunications:** 2.2%
- **Higher Education:** 2.1%
- **Retail:** 2.0%
- **Insurance:** 1.6%
- **Other:** 33.1%

#### Zoho Learn

- **Higher Education:** 30.6%
- **Education Management:** 22.2%
- **Information Technology and Services:** 13.9%
- **Management Consulting:** 5.6%
- **Internet:** 5.6%
- **Staffing and Recruiting:** 2.8%
- **Semiconductors:** 2.8%
- **Retail:** 2.8%
- **Research:** 2.8%
- **Political Organization:** 2.8%
- **Other:** 8.3%

#### Guru

- **Computer Software:** 14.4%
- **Information Technology and Services:** 10.6%
- **Consumer Services:** 8.9%
- **Internet:** 6.5%
- **Financial Services:** 6.2%
- **Health, Wellness and Fitness:** 5.7%
- **Marketing and Advertising:** 4.6%
- **Outsourcing/Offshoring:** 3.3%
- **Leisure, Travel & Tourism:** 2.7%
- **Telecommunications:** 2.7%
- **Other:** 34.5%

---
## Alternatives

### Alternatives to Confluence

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39006 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12307 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4528 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (512 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15339 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13615 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11736 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)

### Alternatives to Zoho Learn

- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11736 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (512 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39006 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12307 reviews)
- [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (354 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (676 reviews)
- [Coda](https://www.g2.com/products/superhuman-coda/reviews) — 4.6/5 stars (491 reviews)

### Alternatives to Guru

- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11736 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12307 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (512 reviews)
- [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) — 4.7/5 stars (156 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39006 reviews)
- [Slab](https://www.g2.com/products/slab/reviews) — 4.6/5 stars (309 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1117 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6862 reviews)

---
## Top Discussions

### Confluence

- Title: [What is confluence tool used for?](https://www.g2.com/discussions/what-is-confluence-tool-used-for) — 6 comments
  > **Top comment:** "In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal..."
- Title: [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) — 3 comments, 1 upvote
  > **Top comment:** "In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and..."
- Title: [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) — 3 comments, 1 upvote
  > **Top comment:** "Documentation, Internal knowledge base, blog posts."
- Title: [What are the characteristics of confluence?](https://www.g2.com/discussions/what-are-the-characteristics-of-confluence) — 3 comments
  > **Top comment:** "It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format...."
- Title: [Uses for Confluence?](https://www.g2.com/discussions/uses-for-confluence) — 3 comments, 1 upvote
  > **Top comment:** "Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration..."

### Zoho Learn

No discussions available for this product.

### Guru

- Title: [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) — 3 comments
  > **Top comment:** "Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow."
- Title: [Do we have any mobile app for Guru?](https://www.g2.com/discussions/34530-do-we-have-any-mobile-app-for-guru) — 3 comments, 2 upvotes
  > **Top comment:** "No there is not, however the Web app does scale to phones"
- Title: [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) — 2 comments
  > **Top comment:** "Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:..."
- Title: [What's the best way to memorize info on Guru and apply for everyday situations?](https://www.g2.com/discussions/what-s-the-best-way-to-memorize-info-on-guru-and-apply-for-everyday-situations) — 2 comments, 1 upvote
  > **Top comment:** "The best way to memorize info is... to not have to memorize it at all! Because so many things in a business change daily, Guru is designed to allow you to..."
- Title: [We're plateau-ing with content contribution. Need ideas.](https://www.g2.com/discussions/50469-we-re-plateau-ing-with-content-contribution-need-ideas) — 2 comments, 1 upvote
  > **Top comment:** "We encourage our reps to use the "ask an expert" feature and anytime a question is answered, we save the Q&A as a card under a collection board names "FAQs"..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/confluence-vs-zoho-zoho-learn-vs-guru)