Compare Confluence and Verint Knowledge Management 
Featured Products
At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
No pricing available
Confluence
Star Rating
(4,263)4.1 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansVerint Knowledge Management
Star Rating
(10)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in its ability to integrate with other tools like JIRA, Slack, and PowerApps, making it a versatile choice for teams looking to centralize their knowledge and documentation. Users appreciate the rich formatting options and granular permissions, which enhance collaboration and control over shared content.
- Users say that Verint Knowledge Management stands out for its comprehensive tools designed for knowledge management, including authoring, approvals, and feedback loops. This platform is particularly praised for its automation features, which streamline the process for both users and content creators, ensuring that knowledge is always up-to-date and easily accessible.
- Reviewers mention that Confluence is particularly effective in structuring team knowledge, allowing users to document project requirements, create SOPs, and maintain meeting notes that are accessible to the entire team. This centralization of information is seen as a significant benefit for enhancing team collaboration.
- According to verified reviews, Verint Knowledge Management is highly regarded for its ability to equip customer service agents with quick access to updated articles, which helps them resolve inquiries efficiently. This capability is noted to improve customer satisfaction by enabling first-contact resolution.
- G2 reviewers highlight that while Confluence has a strong overall user satisfaction score, it faces challenges in meeting specific workflow needs for some users, who have noted configuration difficulties. This suggests that while it offers robust features, there may be a learning curve for new users.
- Users report that Verint Knowledge Management has a strong focus on continuous improvement, with regular updates that enhance the user experience. However, the limited number of recent reviews compared to Confluence may indicate a smaller user base or less widespread adoption, which could affect the breadth of feedback available.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Verint Knowledge Management
No pricing availableFree Trial
Confluence
Free Trial is available
Verint Knowledge Management
No trial information availableRatings
Meets Requirements
8.5
3,620
8.6
6
Ease of Use
8.0
3,671
8.6
7
Ease of Setup
8.3
1,170
Not enough data
Ease of Admin
8.0
842
Not enough data
Quality of Support
8.1
2,472
8.6
6
Has the product been a good partner in doing business?
8.5
760
Not enough data
Product Direction (% positive)
7.5
3,564
10.0
5
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
783
Not enough data
8.4
739
Not enough data
8.8
785
Not enough data
8.3
655
Not enough data
7.8
438
Not enough data
8.6
524
Not enough data
Knowledge Dissemination
8.3
675
Not enough data
8.6
780
Not enough data
9.2
860
Not enough data
8.6
794
Not enough data
8.1
484
Not enough data
7.8
423
Not enough data
8.7
523
Not enough data
8.4
485
Not enough data
8.5
449
Not enough data
Agentic AI - Knowledge Base
7.7
179
Not enough data
7.6
179
Not enough data
7.6
179
Not enough data
Login Options
9.4
55
Not enough data
8.7
43
Not enough data
Productivity
8.1
40
Not enough data
8.4
43
Not enough data
8.5
41
Not enough data
8.1
42
Not enough data
8.4
43
Not enough data
Customization
8.4
43
Not enough data
9.1
45
Not enough data
8.6
41
Not enough data
Agentic AI - Unified Workspaces
7.9
37
Not enough data
8.2
39
Not enough data
Automation
8.8
59
Not enough data
8.8
58
Not enough data
8.9
61
Not enough data
Administration
8.9
61
Not enough data
8.7
56
Not enough data
9.2
56
Not enough data
Project management
9.0
58
Not enough data
8.6
58
Not enough data
9.0
59
Not enough data
8.7
57
Not enough data
8.6
55
Not enough data
8.1
54
Not enough data
8.7
58
Not enough data
Workload
8.2
56
Not enough data
8.7
58
Not enough data
8.8
58
Not enough data
8.4
56
Not enough data
Communication & Collaboration
8.9
57
Not enough data
9.3
65
Not enough data
9.2
66
Not enough data
Cost Management
8.2
57
Not enough data
8.3
56
Not enough data
8.1
54
Not enough data
Integration
8.4
53
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
Generative AI
8.4
55
Not enough data
8.4
54
Not enough data
Agentic AI - Work Management
8.1
50
Not enough data
8.1
51
Not enough data
8.2
51
Not enough data
8.3
51
Not enough data
Communication
7.6
69
Not enough data
8.7
71
Not enough data
8.0
66
Not enough data
8.4
73
Not enough data
8.6
67
Not enough data
Content & Documents
9.0
76
Not enough data
9.0
72
Not enough data
8.8
73
Not enough data
9.0
73
Not enough data
Controls
8.6
64
Not enough data
8.7
65
Not enough data
8.8
68
Not enough data
8.3
64
Not enough data
8.5
66
Not enough data
Project Management
8.5
68
Not enough data
8.7
66
Not enough data
8.9
65
Not enough data
9.2
67
Not enough data
Remote Collaboration
9.1
68
Not enough data
8.9
65
Not enough data
8.9
66
Not enough data
7.6
65
Not enough data
Generative AI
8.3
69
Not enough data
8.1
67
Not enough data
Agentic AI - Project Collaboration
7.6
62
Not enough data
8.0
61
Not enough data
Management and Discovery - IT Documentation
8.4
177
Not enough data
8.5
182
Not enough data
8.5
181
Not enough data
Operations - IT Documentation
8.4
178
Not enough data
8.0
173
Not enough data
8.2
173
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Verint Knowledge Management are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Verint Knowledge Management is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.5%
Internet
6.4%
Financial Services
5.5%
Marketing and Advertising
4.4%
Other
43.2%
Restaurants
20.0%
Consumer Services
20.0%
Banking
20.0%
Religious Institutions
10.0%
Government Administration
10.0%
Other
20.0%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
What is Verint Knowledge Management used for?
1 Comment
AT
Verint’s market-leading Knowledge Management solution provides a single source of truth for your agents, customers and virtual assistants to deliver stronger...Read more
Verint Knowledge Management has no more discussions with answers
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