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At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
No pricing available
Confluence
Star Rating
(4,125)4.1 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansVerint Knowledge Management
Star Rating
(10)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Confluence excels in its "Templates" feature, allowing teams to quickly create and customize pages, which enhances productivity. In contrast, Verint Knowledge Management's templates are less flexible, leading some users to feel constrained in their design options.
- Reviewers mention that Verint Knowledge Management shines in "Knowledge Sharing," with a score of 9.2, indicating that users find it easier to disseminate information across teams. Conversely, Confluence's knowledge sharing capabilities, while solid, do not reach the same level of user satisfaction.
- G2 users highlight Confluence's "In-Content Feedback" feature, scoring 8.5, which allows for real-time collaboration and input directly on documents. However, Verint Knowledge Management lacks a comparable feature, which some users find limits their collaborative efforts.
- Users on G2 appreciate Verint Knowledge Management's "Advanced Search" functionality, scoring 8.2, which helps them quickly locate specific information. In comparison, Confluence's search capabilities are seen as less robust, with a score of 8.3, leading to some frustration among users trying to find content efficiently.
- Reviewers say that Confluence's "Versioning and Version History" feature, scoring 8.9, is a standout, allowing users to track changes and revert to previous versions easily. Verint Knowledge Management, while offering version control, does not provide the same level of user-friendly experience, which some users find cumbersome.
- Users report that Verint Knowledge Management's "Analytics" features are particularly strong, providing insights into knowledge base usage and effectiveness. In contrast, Confluence's analytics capabilities are perceived as basic, which may not meet the needs of users looking for in-depth data analysis.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Verint Knowledge Management
No pricing availableFree Trial
Confluence
Free Trial is available
Verint Knowledge Management
No trial information availableRatings
Meets Requirements
8.5
3,525
8.6
6
Ease of Use
8.0
3,555
8.6
7
Ease of Setup
8.2
1,058
Not enough data
Ease of Admin
8.0
818
Not enough data
Quality of Support
8.1
2,393
8.6
6
Has the product been a good partner in doing business?
8.4
738
Not enough data
Product Direction (% positive)
7.5
3,468
10.0
5
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
736
Not enough data
8.4
718
Not enough data
8.8
739
Not enough data
8.3
636
Not enough data
7.8
423
Not enough data
8.7
475
Not enough data
Knowledge Dissemination
8.3
656
Not enough data
8.6
739
Not enough data
9.1
782
Not enough data
8.6
765
Not enough data
8.1
460
Not enough data
7.8
409
Not enough data
8.8
457
Not enough data
8.3
434
Not enough data
8.5
429
Not enough data
Agentic AI - Knowledge Base
7.5
166
Not enough data
7.5
164
Not enough data
7.4
163
Not enough data
Login Options
9.0
32
Not enough data
8.2
30
Not enough data
Productivity
7.4
29
Not enough data
7.9
29
Not enough data
7.9
31
Not enough data
7.2
29
Not enough data
7.7
30
Not enough data
Customization
7.9
30
Not enough data
8.9
29
Not enough data
8.0
30
Not enough data
Agentic AI - Unified Workspaces
7.1
27
Not enough data
7.5
27
Not enough data
Automation
8.4
42
Not enough data
8.5
40
Not enough data
8.5
41
Not enough data
Administration
8.7
42
Not enough data
8.3
41
Not enough data
9.0
40
Not enough data
Project management
8.7
41
Not enough data
8.3
40
Not enough data
8.5
40
Not enough data
8.4
41
Not enough data
8.3
40
Not enough data
7.7
40
Not enough data
8.3
40
Not enough data
Workload
7.6
40
Not enough data
8.3
41
Not enough data
8.4
41
Not enough data
7.9
39
Not enough data
Communication & Collaboration
8.5
40
Not enough data
9.0
43
Not enough data
8.9
44
Not enough data
Cost Management
7.6
40
Not enough data
7.7
40
Not enough data
7.5
40
Not enough data
Integration
7.9
39
Not enough data
7.7
41
Not enough data
7.6
40
Not enough data
Generative AI
7.9
40
Not enough data
8.0
39
Not enough data
Agentic AI - Work Management
7.6
37
Not enough data
7.6
37
Not enough data
7.8
38
Not enough data
8.0
37
Not enough data
Communication
7.0
54
Not enough data
8.4
56
Not enough data
7.7
51
Not enough data
8.1
56
Not enough data
8.3
52
Not enough data
Content & Documents
8.9
56
Not enough data
8.9
56
Not enough data
8.7
54
Not enough data
8.9
56
Not enough data
Controls
8.4
51
Not enough data
8.7
51
Not enough data
8.6
53
Not enough data
8.0
50
Not enough data
8.2
51
Not enough data
Project Management
8.3
52
Not enough data
8.5
53
Not enough data
8.9
50
Not enough data
9.0
50
Not enough data
Remote Collaboration
9.1
52
Not enough data
8.7
53
Not enough data
8.7
52
Not enough data
7.2
51
Not enough data
Generative AI
7.9
51
Not enough data
7.7
50
Not enough data
Agentic AI - Project Collaboration
7.1
48
Not enough data
7.5
48
Not enough data
Management and Discovery - IT Documentation
8.4
174
Not enough data
8.5
175
Not enough data
8.5
172
Not enough data
Operations - IT Documentation
8.5
170
Not enough data
8.0
171
Not enough data
8.2
168
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Verint Knowledge Management are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Verint Knowledge Management is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.8%
Internet
6.5%
Financial Services
5.5%
Marketing and Advertising
4.0%
Other
43.4%
Restaurants
20.0%
Consumer Services
20.0%
Banking
20.0%
Religious Institutions
10.0%
Government Administration
10.0%
Other
20.0%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
What is Verint Knowledge Management used for?
1 Comment
AT
Verint’s market-leading Knowledge Management solution provides a single source of truth for your agents, customers and virtual assistants to deliver stronger...Read more
Verint Knowledge Management has no more discussions with answers
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