# Confluence, Upland RightAnswers vs Guru Comparison

| | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 4,353 | 48 | 2,317 | 
| **Largest Market Segment** | Mid-Market (48.3% of reviews) | Enterprise (56.5% of reviews) | Mid-Market (56.4% of reviews) | 
| **Entry Level Price** | Free 10 Users Per Month | $45.00 1 Users Per Month | Contact Us | 

---
## Top Pros & Cons

### Confluence

Pros:
- Ease of Use (299 reviews)
- Team Collaboration (212 reviews)

Cons:
- Not Intuitive (84 reviews)
- Slow Performance (83 reviews)

### Upland RightAnswers

Pros:
- Ease of Use (9 reviews)
- Features (5 reviews)

Cons:
- Software Bugs (4 reviews)
- AI Limitations (3 reviews)

### Guru

Pros:
- Ease of Use (726 reviews)
- Helpful (418 reviews)

Cons:
- Search Functionality (148 reviews)
- Inefficient Search (146 reviews)

---
## Ratings Comparison
| Rating | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (3688 reviews) | 8.5 (39 reviews) | 9.3 (1884 reviews) | 
  | **Ease of Use** | 8.0 (3737 reviews) | 8.5 (40 reviews) | 9.3 (1906 reviews) | 
  | **Ease of Setup** | 8.3 (1227 reviews) | 8.1 (38 reviews) | 9.3 (919 reviews) | 
  | **Ease of Admin** | 8.0 (899 reviews) | 8.5 (31 reviews) | 9.0 (475 reviews) | 
  | **Quality of Support** | 8.1 (2526 reviews) | 9.0 (36 reviews) | 9.4 (1482 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (814 reviews) | 9.2 (32 reviews) | 9.4 (428 reviews) | 
  | **Product Direction (% positive)** | 7.5 (3619 reviews) | 8.2 (39 reviews) | 9.2 (1781 reviews) | 

---
## Pricing

### Confluence

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates

[Browse all 4 editions](https://www.g2.com/products/confluence/pricing)

#### Free Trial

Yes

### Upland RightAnswers

#### Entry-Level Pricing

Plan: Knowledge Unlimited

Price: $45.00 1 Users Per Month

Key Features:
- KCS Enabled
- Access Knowledge
- Author Knowledge

[Browse all 4 editions](https://www.g2.com/products/upland-rightanswers/pricing)

#### Free Trial

No

### Guru

#### Entry-Level Pricing

Plan: AI Source of Truth Platform

Price: Contact Us

Description: Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.

Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.

Key Features:
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security

[Learn more about Guru](https://www.g2.com/products/guru/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Insight Engines

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | 9.4/10 | 137 |

#### Content Management

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Data Centralization - Insight Engines** | Not enough data | Not enough data | 9.6 (86 reviews) | 
| **Archiving - Insight Engines** | Not enough data | Not enough data | 9.6 (87 reviews) | 
| **Search Analysis - Insight Engines** | Not enough data | Not enough data | 9.5 (83 reviews) | 

#### Content Discovery

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Search Interface - Insight Engines** | Not enough data | Not enough data | 9.4 (87 reviews) | 
| **AI Functionality - Insight Engines** | Not enough data | Not enough data | 9.5 (85 reviews) | 
| **NLP Functionality - Insight Engines** | Not enough data | Not enough data | 9.5 (82 reviews) | 
| **Data Mining - Insight Engines** | Not enough data | Not enough data | 9.2 (83 reviews) | 
| **Structured Navigation - Insight Engines** | Not enough data | Not enough data | 9.6 (81 reviews) | 
| **Machine Learning - Insight Engines** | Not enough data | Not enough data | 9.5 (82 reviews) | 

#### Generative AI

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.3 (43 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.4 (45 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Upland RightAnswers** | 8.6/10 | 20 |
| **Guru** | 9.3/10 | 916 |

#### Administration

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Database Management ** | Not enough data | 7.8 (13 reviews) | 9.3 (640 reviews) | 
| **Data Workflows** | Not enough data | 8.5 (10 reviews) | 9.2 (635 reviews) | 
| **Issue Management** | Not enough data | 8.2 (11 reviews) | 9.2 (630 reviews) | 

#### Knowledge Management

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.0 (17 reviews) | 9.7 (757 reviews) | 
| **Publishing Workflows** | Not enough data | 8.7 (13 reviews) | 9.3 (704 reviews) | 
| **Analytics** | Not enough data | 8.6 (12 reviews) | 9.2 (668 reviews) | 

#### Compliance

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | 9.0 (12 reviews) | 9.3 (650 reviews) | 
| **Data Governance** | Not enough data | 9.3 (12 reviews) | 9.3 (621 reviews) | 
| **Compliance** | Not enough data | 8.7 (10 reviews) | 9.3 (618 reviews) | 
| **Auditing** | Not enough data | 8.8 (10 reviews) | 9.2 (596 reviews) | 

#### Customer Support

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | 8.6 (13 reviews) | 9.2 (725 reviews) | 
| **Suggestions** | Not enough data | 8.3 (10 reviews) | 9.2 (685 reviews) | 
| **Decision Trees** | Not enough data | 8.8 (10 reviews) | 9.1 (613 reviews) | 

#### Data Security

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Feature Not Available | 9.2 (598 reviews) | 
| **Data Transport** | Not enough data | 9.2 (8 reviews) | 9.3 (592 reviews) | 
| **Access Management** | Not enough data | 9.0 (12 reviews) | 9.3 (615 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 7.1 (8 reviews) | 9.2 (598 reviews) | 

#### Administration

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.1 (8 reviews) | 9.2 (645 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.1 (13 reviews) | 9.3 (666 reviews) | 
| **Performance and Reliability** | Not enough data | 9.6 (12 reviews) | 9.5 (733 reviews) | 

#### Generative AI

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 9.1 (456 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.3/10 | 1088 |
| **Upland RightAnswers** | 8.5/10 | 18 |
| **Guru** | 9.1/10 | 876 |

#### Knowledge Pages

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Templates** | 8.5 (794 reviews) | 9.3 (12 reviews) | 9.0 (654 reviews) | 
| **In-Content Feedback** | 8.5 (740 reviews) | 9.6 (9 reviews) | 9.1 (611 reviews) | 
| **Versioning and Version History** | 8.9 (800 reviews) | 9.3 (14 reviews) | 9.1 (653 reviews) | 
| **Decision Trees** | 8.3 (659 reviews) | 7.3 (13 reviews) | 8.9 (551 reviews) | 
| **Duplicate Detection** | 7.8 (441 reviews) | 8.7 (10 reviews) | 8.9 (510 reviews) | 
| **Content Editor** | 8.6 (535 reviews) | 8.8 (11 reviews) | 9.1 (522 reviews) | 

#### Knowledge Dissemination

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Page Analytics** | 8.3 (674 reviews) | 8.5 (11 reviews) | 9.0 (639 reviews) | 
| **Permissions** | 8.6 (790 reviews) | 8.7 (14 reviews) | 9.1 (634 reviews) | 
| **Knowledge Sharing** | 9.2 (898 reviews) | 8.9 (12 reviews) | 9.5 (711 reviews) | 
| **Notifications** | 8.6 (795 reviews) | 8.7 (14 reviews) | 9.2 (682 reviews) | 
| **Advanced Search** | 8.1 (494 reviews) | 7.5 (8 reviews) | 9.2 (546 reviews) | 
| **Browser Extension** | 7.8 (423 reviews) | 8.1 (8 reviews) | 9.2 (550 reviews) | 
| **Organization** | 8.7 (558 reviews) | 9.4 (8 reviews) | 9.4 (556 reviews) | 
| **Other Integrations** | 8.5 (523 reviews) | 6.7 (8 reviews) | 9.0 (527 reviews) | 
| **Knowledge Integrations** | 8.5 (451 reviews) | 7.3 (8 reviews) | 9.2 (531 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Adaptive Learning** | 7.7 (178 reviews) | Not enough data | 8.7 (77 reviews) | 
| **Natural Language Interaction** | 7.6 (179 reviews) | Not enough data | 8.9 (77 reviews) | 
| **Proactive Assistance** | 7.5 (178 reviews) | Not enough data | 8.9 (78 reviews) | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.5/10 | 77 |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Login Options 

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Single Sign-On (SSO)** | 9.5 (59 reviews) | Not enough data | Not enough data | 
| **Password Saver** | 8.7 (43 reviews) | Not enough data | Not enough data | 

#### Productivity

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Email Client** | 7.9 (39 reviews) | Not enough data | Not enough data | 
| **Split Screen** | 8.3 (43 reviews) | Not enough data | Not enough data | 
| **Activity Feed** | 8.5 (42 reviews) | Not enough data | Not enough data | 
| **Virtual Assistant** | 8.1 (44 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | 8.4 (45 reviews) | Not enough data | Not enough data | 

#### Customization 

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Custom Workflows** | 8.4 (47 reviews) | Not enough data | Not enough data | 
| **Multiple Workspaces** | 9.1 (47 reviews) | Not enough data | Not enough data | 
| **Custom Application Integration** | 8.6 (42 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Unified Workspaces

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (37 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.2 (41 reviews) | Not enough data | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | 9.2/10 | 127 |

#### Compatibility

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Federated Search** | Not enough data | Not enough data | 9.3 (74 reviews) | 
| **File Types** | Not enough data | Not enough data | 9.1 (72 reviews) | 
| **Global Language Support** | Not enough data | Not enough data | 9.1 (75 reviews) | 

#### Agentic AI - Enterprise Search Software

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.9 (24 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.2 (25 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.8 (24 reviews) | 

#### Search Queries

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Typo Tolerance** | Not enough data | Not enough data | 9.4 (73 reviews) | 
| **Faceted Search** | Not enough data | Not enough data | 9.4 (76 reviews) | 
| **Synonyms** | Not enough data | Not enough data | 9.3 (72 reviews) | 
| **Highlighting** | Not enough data | Not enough data | 9.4 (69 reviews) | 
| **Natural Language** | Not enough data | Not enough data | 9.2 (74 reviews) | 

#### AI powered search - Enterprise Search Software

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | Not enough data | 9.0 (19 reviews) | 
| **Relevance Tuning** | Not enough data | Not enough data | 9.1 (18 reviews) | 
| **NLP & Semantic search** | Not enough data | Not enough data | 9.1 (18 reviews) | 

#### Functionality

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.2 (74 reviews) | 
| **Search Analytics** | Not enough data | Not enough data | 9.4 (75 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.3 (80 reviews) | 

#### Compatibility - Enterprise Search Software

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **File Types** | Not enough data | Not enough data | 9.2 (18 reviews) | 
| **Federated Search** | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Global Language Support** | Not enough data | Not enough data | 8.7 (18 reviews) | 

#### Functionality - Enterprise Search Software

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.2 (19 reviews) | 
| **Search Analytics** | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.4 (20 reviews) | 

#### Search Queries - Enterprise Search Software

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Highlighting** | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Faceted Search** | Not enough data | Not enough data | 8.9 (19 reviews) | 
| **Typo Tolerance** | Not enough data | Not enough data | 9.5 (19 reviews) | 
| **Synonyms** | Not enough data | Not enough data | 9.8 (18 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.6/10 | 98 |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Automation

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Workflows** | 8.8 (59 reviews) | Not enough data | Not enough data | 
| **Customization** | 8.8 (59 reviews) | Not enough data | Not enough data | 
| **Data repository** | 8.8 (63 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Permissions** | 8.8 (60 reviews) | Not enough data | Not enough data | 
| **Procedures** | 8.6 (57 reviews) | Not enough data | Not enough data | 
| **Remote Work** | 9.2 (57 reviews) | Not enough data | Not enough data | 

#### Project management

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Task Prioritization** | 9.0 (58 reviews) | Not enough data | Not enough data | 
| **Dependencies** | 8.6 (58 reviews) | Not enough data | Not enough data | 
| **Planning** | 8.9 (59 reviews) | Not enough data | Not enough data | 
| **Views** | 8.8 (59 reviews) | Not enough data | Not enough data | 
| **Scheduling** | 8.6 (55 reviews) | Not enough data | Not enough data | 
| **Critical Path** | 8.1 (54 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.7 (61 reviews) | Not enough data | Not enough data | 

#### Workload

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Resource Allocation** | 8.2 (54 reviews) | Not enough data | Not enough data | 
| **Workspace** | 8.6 (57 reviews) | Not enough data | Not enough data | 
| **Configuration** | 8.8 (57 reviews) | Not enough data | Not enough data | 
| **Insights** | 8.4 (57 reviews) | Not enough data | Not enough data | 

#### Communication & Collaboration

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Communication Channels** | 8.8 (56 reviews) | Not enough data | Not enough data | 
| **Document Management** | 9.3 (68 reviews) | Not enough data | Not enough data | 
| **Collaboration** | 9.2 (69 reviews) | Not enough data | Not enough data | 

#### Cost Management

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Project Budgeting** | 8.0 (55 reviews) | Not enough data | Not enough data | 
| **Time & Expense** | 8.1 (54 reviews) | Not enough data | Not enough data | 
| **Profitability** | 8.0 (53 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Front Office** | 8.4 (52 reviews) | Not enough data | Not enough data | 
| **Back Office** | 8.2 (55 reviews) | Not enough data | Not enough data | 
| **External data** | 8.2 (54 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **AI Text Generation** | 8.4 (57 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.4 (56 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Work Management

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.0 (50 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.0 (52 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (52 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (52 reviews) | Not enough data | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.5/10 | 128 |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Communication

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Chat** | 7.4 (65 reviews) | Not enough data | Not enough data | 
| **Discussions** | 8.7 (68 reviews) | Not enough data | Not enough data | 
| **External** | 8.0 (65 reviews) | Not enough data | Not enough data | 
| **Feedback** | 8.3 (72 reviews) | Not enough data | Not enough data | 
| **Announcements** | 8.5 (68 reviews) | Not enough data | Not enough data | 

#### Content & Documents

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **File Sharing** | 9.0 (77 reviews) | Not enough data | Not enough data | 
| **Notes** | 9.0 (75 reviews) | Not enough data | Not enough data | 
| **Search** | 8.7 (76 reviews) | Not enough data | Not enough data | 
| **Versioning** | 9.0 (74 reviews) | Not enough data | Not enough data | 

#### Controls

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Custom Views** | 8.4 (65 reviews) | Not enough data | Not enough data | 
| **Followers** | 8.5 (66 reviews) | Not enough data | Not enough data | 
| **User Management** | 8.8 (68 reviews) | Not enough data | Not enough data | 
| **Calendars** | 8.2 (64 reviews) | Not enough data | Not enough data | 
| **Public Sharing** | 8.5 (66 reviews) | Not enough data | Not enough data | 

#### Project Management

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Task Management** | 8.4 (70 reviews) | Not enough data | Not enough data | 
| **Planning** | 8.6 (67 reviews) | Not enough data | Not enough data | 
| **Visibility** | 9.0 (68 reviews) | Not enough data | Not enough data | 
| **Integration** | 9.2 (74 reviews) | Not enough data | Not enough data | 

#### Remote Collaboration

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Alignment** | 9.0 (67 reviews) | Not enough data | Not enough data | 
| **Accountability** | 8.9 (66 reviews) | Not enough data | Not enough data | 
| **Connectivity** | 8.7 (67 reviews) | Not enough data | Not enough data | 
| **Offline Mode** | 7.5 (65 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (72 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.2 (70 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Multi-step Planning** | 7.6 (62 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (62 reviews) | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | N/A | N/A |

#### ServiceNow Apps

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | 9.0/10 | 106 |

#### Responses

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.3 (38 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.8 (40 reviews) | 

#### Automation - AI Agents

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 8.7 (35 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.6 (37 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | 8.7 (37 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 8.9 (41 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.1 (38 reviews) | 

#### Platform

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 9.0 (38 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.3 (41 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 9.2 (40 reviews) | 

#### Autonomy -  AI Agents

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 9.1 (39 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 9.1 (39 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 9.2 (41 reviews) | 

#### Generative AI

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.8 (41 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.0 (39 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Upland RightAnswers** | 7.0/10 | 13 |
| **Guru** | N/A | N/A |

#### Generative AI

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (5 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.2 (12 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 6.0 (10 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | 7.2 (6 reviews) | Not enough data | 
| **Personalization** | Not enough data | 7.4 (7 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Branding** | Not enough data | 6.0 (8 reviews) | Not enough data | 
| **Automation** | Not enough data | 6.7 (5 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | 6.7 (5 reviews) | Not enough data | 
| **Integrations** | Not enough data | 6.4 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | 10.0/10 | 13 |

#### Customization - AI Agent Builders

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Tone Customization** | Not enough data | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Seamless Human Escalation** | Not enough data | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **CRM Data Integration** | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.3/10 | 219 |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Search and Indexing** | 8.3 (186 reviews) | Not enough data | Not enough data | 
| **Version Control** | 8.5 (189 reviews) | Not enough data | Not enough data | 
| **Access and Permissions** | 8.5 (189 reviews) | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Integrations** | 8.5 (190 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.0 (181 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.2 (178 reviews) | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Knowledge Base

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Confluence (4):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [Work Management Software](https://www.g2.com/categories/work-management), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Upland RightAnswers (3):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to Guru (6):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Insight Engines Software](https://www.g2.com/categories/insight-engines), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Confluence | Upland RightAnswers | Guru | 
|---|---|---|---|
| **Small-Business** | 18.3% | 19.6% | 14.2% | 
| **Mid-Market** | 48.3% | 23.9% | 56.4% | 
| **Enterprise** | 33.4% | 56.5% | 29.4% | 

### By Industry

#### Confluence

- **Computer Software:** 20.9%
- **Information Technology and Services:** 19.6%
- **Internet:** 6.3%
- **Financial Services:** 5.5%
- **Marketing and Advertising:** 4.4%
- **Hospital & Health Care:** 2.4%
- **Telecommunications:** 2.2%
- **Higher Education:** 2.1%
- **Retail:** 2.0%
- **Insurance:** 1.6%
- **Other:** 33.0%

#### Upland RightAnswers

- **Information Technology and Services:** 23.9%
- **Financial Services:** 8.7%
- **Banking:** 6.5%
- **Retail:** 6.5%
- **Computer Software:** 6.5%
- **Insurance:** 6.5%
- **Computer & Network Security:** 4.3%
- **Hospital & Health Care:** 4.3%
- **Consumer Services:** 4.3%
- **Computer Networking:** 2.2%
- **Other:** 26.1%

#### Guru

- **Computer Software:** 14.4%
- **Information Technology and Services:** 10.6%
- **Consumer Services:** 8.9%
- **Internet:** 6.5%
- **Financial Services:** 6.2%
- **Health, Wellness and Fitness:** 5.7%
- **Marketing and Advertising:** 4.6%
- **Outsourcing/Offshoring:** 3.3%
- **Leisure, Travel & Tourism:** 2.7%
- **Telecommunications:** 2.7%
- **Other:** 34.5%

---
## Alternatives

### Alternatives to Confluence

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39048 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12429 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (516 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15381 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13641 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11898 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)

### Alternatives to Upland RightAnswers

- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (516 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7617 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11898 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

### Alternatives to Guru

- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11898 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12429 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) — 4.7/5 stars (161 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (516 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39048 reviews)
- [Slab](https://www.g2.com/products/slab/reviews) — 4.6/5 stars (309 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Slite](https://www.g2.com/products/slite/reviews) — 4.6/5 stars (274 reviews)

---
## Top Discussions

### Confluence

- Title: [What is confluence tool used for?](https://www.g2.com/discussions/what-is-confluence-tool-used-for) — 6 comments
  > **Top comment:** "In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal..."
- Title: [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) — 3 comments, 1 upvote
  > **Top comment:** "In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and..."
- Title: [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) — 3 comments, 1 upvote
  > **Top comment:** "Documentation, Internal knowledge base, blog posts."
- Title: [What are the characteristics of confluence?](https://www.g2.com/discussions/what-are-the-characteristics-of-confluence) — 3 comments
  > **Top comment:** "It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format...."
- Title: [Uses for Confluence?](https://www.g2.com/discussions/uses-for-confluence) — 3 comments, 1 upvote
  > **Top comment:** "Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration..."

### Upland RightAnswers

No discussions available for this product.

### Guru

- Title: [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) — 3 comments
  > **Top comment:** "Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow."
- Title: [Do we have any mobile app for Guru?](https://www.g2.com/discussions/34530-do-we-have-any-mobile-app-for-guru) — 3 comments, 2 upvotes
  > **Top comment:** "No there is not, however the Web app does scale to phones"
- Title: [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) — 2 comments
  > **Top comment:** "Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:..."
- Title: [What's the best way to memorize info on Guru and apply for everyday situations?](https://www.g2.com/discussions/what-s-the-best-way-to-memorize-info-on-guru-and-apply-for-everyday-situations) — 2 comments, 1 upvote
  > **Top comment:** "The best way to memorize info is... to not have to memorize it at all! Because so many things in a business change daily, Guru is designed to allow you to..."
- Title: [We're plateau-ing with content contribution. Need ideas.](https://www.g2.com/discussions/50469-we-re-plateau-ing-with-content-contribution-need-ideas) — 2 comments, 1 upvote
  > **Top comment:** "We encourage our reps to use the "ask an expert" feature and anytime a question is answered, we save the Q&A as a card under a collection board names "FAQs"..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/confluence-vs-upland-rightanswers-vs-guru)