# Confluence vs Smartsheet Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Smartsheet excels in project management capabilities, particularly with its automated notifications and dashboards that help users keep track of tasks and KPIs effortlessly. Users appreciate that "I don't have to remember everything or remind others about their tasks since it's automated."
- **According to verified reviews** , Confluence stands out for its collaborative features, with users highlighting its seamless integration with Jira and the ability to maintain a centralized repository for documents. One user noted, "What I like most about Confluence is how easy it is to use, and I love how seamlessly it integrates with Jira."
- **Users say** that Smartsheet provides a more visually appealing interface for project tracking, making it easier to create reports and access crucial data. Reviewers mentioned, "Reports are easy to create," which enhances overall project visibility.
- **Reviewers mention** that Confluence offers a strong knowledge management system, which is particularly beneficial for onboarding new team members. Users find it "quite useful" for revisiting product and technical documents, ensuring that knowledge is easily accessible.
- **G2 reviewers highlight** that while both tools have similar ease of setup, Smartsheet's user management features are more robust, allowing multiple users to collaborate simultaneously. One user remarked, "Many users can use it at once during the process," which is crucial for team dynamics.
- **According to recent feedback** , Confluence shines in document management and collaboration, with users praising its ability to keep track of projects and team members effectively. One user stated, "Easy to keep track of projects and teammates," showcasing its strength in fostering teamwork.



| | Confluence | Smartsheet | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 4,356 | 22,143 | 
| **Largest Market Segment** | Mid-Market (48.3% of reviews) | Mid-Market (41.3% of reviews) | 
| **Entry Level Price** | Free 10 Users Per Month | $9.00 1 user Per Month | 

---
## Top Pros & Cons

### Confluence

Pros:
- Ease of Use (299 reviews)
- Team Collaboration (212 reviews)

Cons:
- Not Intuitive (84 reviews)
- Slow Performance (83 reviews)

### Smartsheet

Pros:
- Ease of Use (2831 reviews)
- Project Management (2212 reviews)

Cons:
- Learning Curve (1453 reviews)
- Missing Features (1197 reviews)

---
## Ratings Comparison
| Rating | Confluence | Smartsheet | 
|---|---|---|
  | **Meets Requirements** | 8.5 (3688 reviews) | 8.5 (18558 reviews) | 
  | **Ease of Use** | 8.0 (3737 reviews) | 8.4 (18821 reviews) | 
  | **Ease of Setup** | 8.3 (1227 reviews) | 8.3 (10551 reviews) | 
  | **Ease of Admin** | 8.0 (899 reviews) | 8.5 (7978 reviews) | 
  | **Quality of Support** | 8.1 (2526 reviews) | 8.3 (14366 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (814 reviews) | 8.6 (7430 reviews) | 
  | **Product Direction (% positive)** | 7.5 (3619 reviews) | 8.6 (17990 reviews) | 

---
## Pricing

### Confluence

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates

[Browse all 4 editions](https://www.g2.com/products/confluence/pricing)

#### Free Trial

Yes

### Smartsheet

#### Entry-Level Pricing

Plan: Pro

Price: $9.00 1 user Per Month

Description: For people and teams that want to track, share, and manage projects.

Includes:

Key Features:
- Up to 10 editors (paid license required to edit)
-  Unlimited free viewers
-   Unlimited sheets, reports, and forms

[Browse all 3 editions](https://www.g2.com/products/smartsheet/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Smartsheet** | 7.7/10 | 11257 |

#### Tasks

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.7 (10156 reviews) ✓ Verified | 
| **Due Dates** | Not enough data | 8.8 (10166 reviews) ✓ Verified | 
| **Task Prioritization** | Not enough data | 8.5 (9846 reviews) ✓ Verified | 
| **To-Do Lists** | Not enough data | 8.5 (9523 reviews) ✓ Verified | 
| **Dependencies** | Not enough data | 8.1 (9307 reviews) ✓ Verified | 
| **Mass Updates** | Not enough data | Feature Not Available | 
| **Drag & Drop** | Not enough data | 8.1 (9363 reviews) ✓ Verified | 
| **Recurring Tasks** | Not enough data | 8.0 (8820 reviews) ✓ Verified | 

#### Projects

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Planning** | Not enough data | 8.6 (9357 reviews) ✓ Verified | 
| **Project Map** | Not enough data | 8.3 (8659 reviews) ✓ Verified | 
| **GANTT** | Not enough data | 8.2 (8790 reviews) ✓ Verified | 
| **Calendar View** | Not enough data | 8.0 (8698 reviews) ✓ Verified | 
| **Views** | Not enough data | 8.2 (8956 reviews) ✓ Verified | 
| **Project Budgeting** | Not enough data | 7.6 (7617 reviews) ✓ Verified | 
| **Issue Tracking** | Not enough data | 8.0 (8342 reviews) ✓ Verified | 
| **Templates** | Not enough data | 8.1 (8909 reviews) ✓ Verified | 
| **Critical Path** | Not enough data | 7.8 (7850 reviews) ✓ Verified | 
| **Time & Expense** | Not enough data | 7.6 (7460 reviews) ✓ Verified | 
| **Methodologies** | Not enough data | 7.6 (7274 reviews) ✓ Verified | 

#### Resource Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Resource Definiton** | Not enough data | 7.6 (7748 reviews) ✓ Verified | 
| **Capacity** | Not enough data | 7.6 (7825 reviews) ✓ Verified | 
| **Scheduling** | Not enough data | 8.1 (8472 reviews) ✓ Verified | 

#### Project Monitoring

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | 7.8 (7476 reviews) ✓ Verified | 
| **Resource Allocation** | Not enough data | 7.7 (7581 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.2 (8765 reviews) ✓ Verified | 

#### Generative AI

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.0 (3074 reviews) | 
| **AI Text Summarization** | Not enough data | 6.1 (3054 reviews) | 

#### Agentic AI - Project Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (931 reviews) | 
| **Multi-step Planning** | Not enough data | 5.9 (928 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (973 reviews) | 
| **Adaptive Learning** | Not enough data | 5.7 (918 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (918 reviews) | 
| **Proactive Assistance** | Not enough data | 5.6 (916 reviews) | 
| **Decision Making** | Not enough data | 5.8 (918 reviews) | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Smartsheet** | 7.8/10 | 6239 |

#### Portfolio Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Portfolio Types** | Not enough data | 7.9 (4814 reviews) | 
| **Planning** | Not enough data | 8.5 (5533 reviews) | 
| **Alignment** | Not enough data | 8.1 (5003 reviews) | 
| **Portfolio Mix** | Not enough data | 7.7 (4603 reviews) | 

#### Project Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Dependencies** | Not enough data | 8.2 (5424 reviews) | 
| **Priorities** | Not enough data | 8.3 (5502 reviews) | 
| **Lean Management** | Not enough data | 7.7 (4625 reviews) | 

#### Resource Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Definition** | Not enough data | 7.8 (4754 reviews) | 
| **Allocation** | Not enough data | 7.8 (4826 reviews) | 
| **Optimization** | Not enough data | 7.9 (4778 reviews) | 

#### Data & Analytics

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Data Consolidation** | Not enough data | 8.1 (4993 reviews) | 
| **Visualizations** | Not enough data | 8.0 (5166 reviews) | 
| **Performance** | Not enough data | 8.1 (5076 reviews) | 
| **Risk Analysis** | Not enough data | 7.5 (4447 reviews) | 

#### Strategy - Project and Portfolio Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Simulation** | Not enough data | 6.7 (2051 reviews) | 
| **Tracking** | Not enough data | 7.6 (2084 reviews) | 
| **Planning** | Not enough data | 7.9 (2066 reviews) | 
| **Objectives** | Not enough data | 7.6 (2058 reviews) | 
| **Visiblity** | Not enough data | 7.8 (2054 reviews) | 
| **Alignment** | Not enough data | 7.6 (2054 reviews) | 
| **Risk Management** | Not enough data | 7.2 (2035 reviews) | 
| **Implementation** | Not enough data | 7.6 (2048 reviews) | 
| **Optimization** | Not enough data | 7.5 (2036 reviews) | 
| **Prioritization** | Not enough data | 7.8 (2043 reviews) | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Smartsheet** | 6.8/10 | 5902 |

#### Setup

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Activities** | Not enough data | 8.3 (5170 reviews) | 
| **Flows** | Not enough data | Feature Not Available | 
| **Dependencies** | Not enough data | 8.1 (5027 reviews) | 
| **Notifications** | Not enough data | 8.5 (5424 reviews) | 

#### Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Updates** | Not enough data | Feature Not Available | 
| **Audit Trail** | Not enough data | 8.1 (4668 reviews) | 
| **Integration** | Not enough data | 7.5 (4374 reviews) | 

#### Generative AI

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (1818 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.9 (407 reviews) | 
| **Multi-step Planning** | Not enough data | 5.9 (408 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (405 reviews) | 
| **Adaptive Learning** | Not enough data | 5.9 (400 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.9 (399 reviews) | 
| **Proactive Assistance** | Not enough data | 5.9 (401 reviews) | 
| **Decision Making** | Not enough data | 6.2 (404 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.3/10 | 1088 |
| **Smartsheet** | N/A | N/A |

#### Knowledge Pages

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Templates** | 8.5 (794 reviews) | Not enough data | 
| **In-Content Feedback** | 8.5 (740 reviews) | Not enough data | 
| **Versioning and Version History** | 8.9 (800 reviews) | Not enough data | 
| **Decision Trees** | 8.3 (659 reviews) | Not enough data | 
| **Duplicate Detection** | 7.8 (441 reviews) | Not enough data | 
| **Content Editor** | 8.6 (535 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Page Analytics** | 8.3 (674 reviews) | Not enough data | 
| **Permissions** | 8.6 (790 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.2 (898 reviews) | Not enough data | 
| **Notifications** | 8.6 (795 reviews) | Not enough data | 
| **Advanced Search** | 8.1 (494 reviews) | Not enough data | 
| **Browser Extension** | 7.8 (423 reviews) | Not enough data | 
| **Organization** | 8.7 (558 reviews) | Not enough data | 
| **Other Integrations** | 8.5 (523 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.5 (451 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Adaptive Learning** | 7.7 (178 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (179 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (178 reviews) | Not enough data | 

### Privacy Impact Assessment (PIA)

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Functionality

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Centralized platform** | Not enough data | Feature Not Available | 
| **Tracking** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | Feature Not Available | 
| **Workflow** | Not enough data | Feature Not Available | 
| **Reporting and analytics** | Not enough data | Feature Not Available | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Smartsheet** | 7.7/10 | 1388 |

#### Platform Basics

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Drag & Drop Scheduling** | Not enough data | 8.3 (1038 reviews) | 
| **Project and Task Lists Organization** | Not enough data | 8.7 (1228 reviews) | 
| **Project Templates** | Not enough data | 8.5 (1169 reviews) | 
| **Budgeting and Cost Estimation** | Not enough data | 8.0 (1006 reviews) | 
| **Team Member Roles** | Not enough data | 8.6 (1167 reviews) | 
| **Automated Alerts and Notficiations** | Not enough data | 8.7 (1194 reviews) | 

#### Content Planning

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Content Organization** | Not enough data | 8.6 (1185 reviews) | 
| **Task Assignment** | Not enough data | 8.9 (1239 reviews) | 
| **Content Scheduling** | Not enough data | 8.6 (1118 reviews) | 

#### Marketing Campaign Performance

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Performance and ROI Tracking** | Not enough data | 8.0 (882 reviews) | 
| **Activity Tracking** | Not enough data | 8.4 (1034 reviews) | 

#### Agentic AI - Marketing Calendar

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.1 (43 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (46 reviews) | 
| **Cross-system Integration** | Not enough data | 5.2 (46 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (45 reviews) | 

#### Other Features

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Integrations** | Not enough data | 7.9 (988 reviews) | 
| **Reporting** | Not enough data | 8.3 (1015 reviews) | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.5/10 | 77 |
| **Smartsheet** | N/A | N/A |

#### Login Options 

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Single Sign-On (SSO)** | 9.5 (59 reviews) | Not enough data | 
| **Password Saver** | 8.7 (43 reviews) | Not enough data | 

#### Productivity

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Email Client** | 7.9 (39 reviews) | Not enough data | 
| **Split Screen** | 8.3 (43 reviews) | Not enough data | 
| **Activity Feed** | 8.5 (42 reviews) | Not enough data | 
| **Virtual Assistant** | 8.1 (44 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.4 (45 reviews) | Not enough data | 

#### Customization 

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Custom Workflows** | 8.4 (47 reviews) | Not enough data | 
| **Multiple Workspaces** | 9.1 (47 reviews) | Not enough data | 
| **Custom Application Integration** | 8.6 (42 reviews) | Not enough data | 

#### Agentic AI - Unified Workspaces

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (37 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (41 reviews) | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Smartsheet** | 7.9/10 | 7978 |

#### Task Creation

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.7 (7325 reviews) | 
| **Due Dates** | Not enough data | 8.8 (7408 reviews) | 
| **Drag & Drop** | Not enough data | 8.3 (6933 reviews) | 
| **Mass Updates** | Not enough data | 7.8 (6122 reviews) | 

#### Task Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Task Prioritization** | Not enough data | 8.5 (7076 reviews) | 
| **To-Do Lists** | Not enough data | 8.5 (6985 reviews) | 
| **Dependencies** | Not enough data | 8.1 (6638 reviews) | 
| **Recurring Tasks** | Not enough data | 8.2 (6469 reviews) | 

#### Generative AI

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (2416 reviews) | 
| **AI Text Summarization** | Not enough data | 6.2 (2418 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.6/10 | 98 |
| **Smartsheet** | 7.7/10 | 4659 |

#### Automation

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Workflows** | 8.8 (59 reviews) | 8.5 (4267 reviews) | 
| **Customization** | 8.8 (59 reviews) | 8.3 (4213 reviews) | 
| **Data repository** | 8.8 (63 reviews) | 8.2 (3952 reviews) | 

#### Administration

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Permissions** | 8.8 (60 reviews) | 8.2 (4112 reviews) | 
| **Procedures** | 8.6 (57 reviews) | 8.1 (3888 reviews) | 
| **Remote Work** | 9.2 (57 reviews) | 8.8 (4112 reviews) | 

#### Project management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Task Prioritization** | 9.0 (58 reviews) | 8.7 (4178 reviews) | 
| **Dependencies** | 8.6 (58 reviews) | 8.2 (3900 reviews) | 
| **Planning** | 8.9 (59 reviews) | 8.6 (4189 reviews) | 
| **Views** | 8.8 (59 reviews) | 8.3 (4036 reviews) | 
| **Scheduling** | 8.6 (55 reviews) | 8.4 (3958 reviews) | 
| **Critical Path** | 8.1 (54 reviews) | 8.0 (3628 reviews) | 
| **Dashboards** | 8.7 (61 reviews) | 8.3 (4079 reviews) | 

#### Workload

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Resource Allocation** | 8.2 (54 reviews) | 8.0 (3701 reviews) | 
| **Workspace** | 8.6 (57 reviews) | 8.3 (3947 reviews) | 
| **Configuration** | 8.8 (57 reviews) | 8.0 (3743 reviews) | 
| **Insights** | 8.4 (57 reviews) | 7.9 (3559 reviews) | 

#### Communication & Collaboration

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Communication Channels** | 8.8 (56 reviews) | 8.1 (3727 reviews) | 
| **Document Management** | 9.3 (68 reviews) | 8.3 (3928 reviews) | 
| **Collaboration** | 9.2 (69 reviews) | 8.8 (4128 reviews) | 

#### Cost Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Project Budgeting** | 8.0 (55 reviews) | 7.7 (3432 reviews) | 
| **Time & Expense** | 8.1 (54 reviews) | 7.8 (3425 reviews) | 
| **Profitability** | 8.0 (53 reviews) | 7.5 (3236 reviews) | 

#### Integration

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Front Office** | 8.4 (52 reviews) | 7.4 (3279 reviews) | 
| **Back Office** | 8.2 (55 reviews) | 7.4 (3329 reviews) | 
| **External data** | 8.2 (54 reviews) | 7.4 (3360 reviews) | 

#### Generative AI

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **AI Text Generation** | 8.4 (57 reviews) | 6.5 (1655 reviews) | 
| **AI Text Summarization** | 8.4 (56 reviews) | 6.5 (1662 reviews) | 

#### Agentic AI - Work Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (50 reviews) | 5.8 (364 reviews) | 
| **Multi-step Planning** | 8.0 (52 reviews) | 6.0 (363 reviews) | 
| **Cross-system Integration** | 8.1 (52 reviews) | 5.8 (362 reviews) | 
| **Natural Language Interaction** | 8.3 (52 reviews) | 5.9 (360 reviews) | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.5/10 | 128 |
| **Smartsheet** | 7.7/10 | 8201 |

#### Communication

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Chat** | 7.4 (65 reviews) | 7.2 (5667 reviews) | 
| **Discussions** | 8.7 (68 reviews) | 7.6 (6049 reviews) | 
| **External** | 8.0 (65 reviews) | 7.5 (5806 reviews) | 
| **Feedback** | 8.3 (72 reviews) | 7.7 (5832 reviews) | 
| **Announcements** | 8.5 (68 reviews) | Feature Not Available | 

#### Content & Documents

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **File Sharing** | 9.0 (77 reviews) | 8.4 (7194 reviews) | 
| **Notes** | 9.0 (75 reviews) | 8.4 (7129 reviews) | 
| **Search** | 8.7 (76 reviews) | 8.0 (6875 reviews) | 
| **Versioning** | 9.0 (74 reviews) | 7.8 (6100 reviews) | 

#### Controls

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Custom Views** | 8.4 (65 reviews) | 8.0 (6474 reviews) | 
| **Followers** | 8.5 (66 reviews) | 7.6 (5489 reviews) | 
| **User Management** | 8.8 (68 reviews) | 8.2 (6809 reviews) | 
| **Calendars** | 8.2 (64 reviews) | Feature Not Available | 
| **Public Sharing** | 8.5 (66 reviews) | 7.9 (6087 reviews) | 

#### Project Management

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Task Management** | 8.4 (70 reviews) | 8.8 (7433 reviews) | 
| **Planning** | 8.6 (67 reviews) | 8.7 (7305 reviews) | 
| **Visibility** | 9.0 (68 reviews) | 8.6 (7175 reviews) | 
| **Integration** | 9.2 (74 reviews) | 7.9 (6153 reviews) | 

#### Remote Collaboration

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Alignment** | 9.0 (67 reviews) | 8.4 (6565 reviews) | 
| **Accountability** | 8.9 (66 reviews) | 8.5 (6743 reviews) | 
| **Connectivity** | 8.7 (67 reviews) | 8.4 (6632 reviews) | 
| **Offline Mode** | 7.5 (65 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **AI Text Generation** | 8.2 (72 reviews) | 6.3 (2275 reviews) | 
| **AI Text Summarization** | 8.2 (70 reviews) | 6.3 (2280 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Multi-step Planning** | 7.6 (62 reviews) | 5.7 (429 reviews) | 
| **Cross-system Integration** | 7.9 (62 reviews) | 5.6 (432 reviews) | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.3/10 | 219 |
| **Smartsheet** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Search and Indexing** | 8.3 (186 reviews) | Not enough data | 
| **Version Control** | 8.5 (189 reviews) | Not enough data | 
| **Access and Permissions** | 8.5 (189 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Integrations** | 8.5 (190 reviews) | Not enough data | 
| **Automation** | 8.0 (181 reviews) | Not enough data | 
| **Reporting** | 8.2 (178 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Knowledge Base

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Confluence | Smartsheet | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Work Management Software](https://www.g2.com/categories/work-management)

**Unique to Confluence (3):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Smartsheet (6):** [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Privacy Impact Assessment (PIA) Software](https://www.g2.com/categories/privacy-impact-assessment-pia), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Task Management Software](https://www.g2.com/categories/task-management-software), [Project Management Software](https://www.g2.com/categories/project-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Confluence | Smartsheet | 
|---|---|---|
| **Small-Business** | 18.3% | 33.6% | 
| **Mid-Market** | 48.3% | 41.3% | 
| **Enterprise** | 33.4% | 25.1% | 

### By Industry

#### Confluence

- **Computer Software:** 20.9%
- **Information Technology and Services:** 19.6%
- **Internet:** 6.3%
- **Financial Services:** 5.5%
- **Marketing and Advertising:** 4.4%
- **Hospital & Health Care:** 2.4%
- **Telecommunications:** 2.2%
- **Higher Education:** 2.1%
- **Retail:** 2.0%
- **Insurance:** 1.6%
- **Other:** 33.0%

#### Smartsheet

- **Information Technology and Services:** 7.6%
- **Construction:** 7.3%
- **Hospital & Health Care:** 5.2%
- **Marketing and Advertising:** 4.6%
- **Computer Software:** 4.6%
- **Non-Profit Organization Management:** 2.8%
- **Higher Education:** 2.8%
- **Financial Services:** 2.5%
- **Biotechnology:** 2.4%
- **Manufacturing:** 2.3%
- **Other:** 58.0%

---
## Alternatives

### Alternatives to Confluence

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39059 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12451 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (519 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15394 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13646 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11919 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)

### Alternatives to Smartsheet

- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15394 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12451 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13646 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1215 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5486 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1221 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (551 reviews)
- [GanttPRO](https://www.g2.com/products/ganttpro-ganttpro/reviews) — 4.8/5 stars (582 reviews)

---
## Top Discussions

### Confluence

- Title: [What is confluence tool used for?](https://www.g2.com/discussions/what-is-confluence-tool-used-for) — 6 comments
  > **Top comment:** "In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal..."
- Title: [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) — 3 comments, 1 upvote
  > **Top comment:** "In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and..."
- Title: [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) — 3 comments, 1 upvote
  > **Top comment:** "Documentation, Internal knowledge base, blog posts."
- Title: [What are the characteristics of confluence?](https://www.g2.com/discussions/what-are-the-characteristics-of-confluence) — 3 comments
  > **Top comment:** "It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format...."
- Title: [Uses for Confluence?](https://www.g2.com/discussions/uses-for-confluence) — 3 comments, 1 upvote
  > **Top comment:** "Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration..."

### Smartsheet

- Title: [What can smartsheet be used for?](https://www.g2.com/discussions/what-can-smartsheet-be-used-for) — 57 comments
  > **Top comment:** "It has a wide range of functionalities for project management or even asset management. "
- Title: [Why is smartsheet bad?](https://www.g2.com/discussions/why-is-smartsheet-bad) — 34 comments
  > **Top comment:** "This is a question that begs more context. What are you looking to have that Smartsheet does not provide? Conversely, anytime you choose a tool, you need to..."
- Title: [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) — 10 comments, 1 upvote
  > **Top comment:** "Yes, the basic functionality works for free. "
- Title: [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) — 8 comments, 6 upvotes
  > **Top comment:** "No, Smartsheet is GREAT!!!  Far exceeds anything Excel can do!!!!!"
- Title: [Will there be document capability in the future?](https://www.g2.com/discussions/will-there-be-document-capability-in-the-future) — 5 comments, 1 upvote
  > **Top comment:** "You can add any Word docs or Excel spreadsheets as attachments to your worksheet instead of at a line level.  Click the paperclip on the far right side of..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/confluence-vs-smartsheet)