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At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Mid-Market (57.1% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
No pricing available
Confluence
Star Rating
(4,134)4.1 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansKnowmax
Star Rating
(24)4.5 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KnowmaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Confluence excels in its Rich Text Editor, allowing for easy formatting and collaboration, while Knowmax's Drag and Drop Editor is praised for its intuitive design, making content creation straightforward.
- Reviewers mention that Knowmax's Knowledge Base is more robust, offering features like Searchable Articles and Community Forums, which enhance user engagement and self-service capabilities compared to Confluence.
- G2 users highlight that Confluence's Versioning and Version History feature is highly effective for tracking changes, but Knowmax's Analytics tools provide deeper insights into content performance, which users find beneficial for decision-making.
- Users on G2 report that Knowmax's Self-Service Experience is superior, with features like Link Sharing and Q & A that facilitate easier access to information, while Confluence's offerings in this area are seen as less comprehensive.
- Reviewers say that Confluence's Integrations are extensive, allowing for seamless connectivity with other tools, but Knowmax's focus on Compliance features, such as Policies and Controls, is noted as a significant advantage for organizations prioritizing data governance.
- Users report that Knowmax's Intelligent Search functionality is highly rated, providing quick access to information, while Confluence's Advanced Search is effective but lacks the same level of sophistication, leading to a more cumbersome user experience.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Knowmax
No pricing availableFree Trial
Confluence
Free Trial is available
Knowmax
Free Trial is available
Ratings
Meets Requirements
8.5
3,530
8.7
14
Ease of Use
8.0
3,560
9.1
15
Ease of Setup
8.2
1,063
8.7
13
Ease of Admin
8.0
820
9.4
11
Quality of Support
8.1
2,397
9.0
14
Has the product been a good partner in doing business?
8.4
739
9.7
10
Product Direction (% positive)
7.5
3,473
8.2
13
Features by Category
Administration
Not enough data
9.3
10
Not enough data
8.7
10
Not enough data
8.3
10
Knowledge Management
Not enough data
9.4
9
Not enough data
9.3
9
Not enough data
8.9
9
Compliance
Not enough data
8.8
10
Not enough data
8.3
10
Not enough data
9.0
8
Not enough data
8.8
8
Customer Support
Not enough data
9.5
10
Not enough data
9.0
10
Not enough data
9.0
10
Data Security
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.8
8
Not enough data
8.3
7
Administration
Not enough data
8.7
10
Not enough data
9.3
9
Not enough data
9.4
9
Generative AI
Not enough data
Not enough data
Guide Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
8.5
739
Not enough data
8.4
720
Not enough data
8.8
741
Not enough data
8.3
638
Not enough data
7.8
425
Not enough data
8.7
478
Not enough data
Knowledge Dissemination
8.3
658
Not enough data
8.6
741
Not enough data
9.1
785
Not enough data
8.6
767
Not enough data
8.1
462
Not enough data
7.8
411
Not enough data
8.8
460
Not enough data
8.3
437
Not enough data
8.5
431
Not enough data
Agentic AI - Knowledge Base
7.5
166
Not enough data
7.5
165
Not enough data
7.4
163
Not enough data
Login Options
9.1
35
Not enough data
8.2
31
Not enough data
Productivity
7.4
31
Not enough data
8.0
31
Not enough data
8.0
32
Not enough data
7.3
30
Not enough data
7.7
31
Not enough data
Customization
8.0
31
Not enough data
8.9
31
Not enough data
8.0
30
Not enough data
Agentic AI - Unified Workspaces
7.1
27
Not enough data
7.6
28
Not enough data
Automation
8.5
44
Not enough data
8.5
41
Not enough data
8.6
43
Not enough data
Administration
8.7
43
Not enough data
8.3
43
Not enough data
9.0
40
Not enough data
Project management
8.7
41
Not enough data
8.3
41
Not enough data
8.6
42
Not enough data
8.5
42
Not enough data
8.3
41
Not enough data
7.7
41
Not enough data
8.3
41
Not enough data
Workload
7.7
41
Not enough data
8.3
41
Not enough data
8.5
42
Not enough data
8.0
41
Not enough data
Communication & Collaboration
8.5
41
Not enough data
9.1
44
Not enough data
8.9
45
Not enough data
Cost Management
7.7
41
Not enough data
7.8
41
Not enough data
7.6
41
Not enough data
Integration
7.9
39
Not enough data
7.7
41
Not enough data
7.6
40
Not enough data
Generative AI
8.0
41
Not enough data
8.0
40
Not enough data
Agentic AI - Work Management
7.6
37
Not enough data
7.6
38
Not enough data
7.8
38
Not enough data
8.0
37
Not enough data
Communication
7.1
55
Not enough data
8.5
57
Not enough data
7.7
52
Not enough data
8.1
57
Not enough data
8.3
52
Not enough data
Content & Documents
8.9
56
Not enough data
8.9
56
Not enough data
8.7
54
Not enough data
8.9
56
Not enough data
Controls
8.4
52
Not enough data
8.6
53
Not enough data
8.6
54
Not enough data
8.0
51
Not enough data
8.2
51
Not enough data
Project Management
8.3
52
Not enough data
8.5
53
Not enough data
8.9
50
Not enough data
9.0
51
Not enough data
Remote Collaboration
9.1
54
Not enough data
8.8
54
Not enough data
8.7
52
Not enough data
7.2
51
Not enough data
Generative AI
7.9
51
Not enough data
7.7
51
Not enough data
Agentic AI - Project Collaboration
7.1
49
Not enough data
7.6
49
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
174
Not enough data
8.5
175
Not enough data
8.5
172
Not enough data
Operations - IT Documentation
8.5
170
Not enough data
8.0
172
Not enough data
8.2
169
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Knowmax are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Knowmax is categorized as Contact Center Knowledge Base, Customer Self-Service, and Work Instructions
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Knowmax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.8%
Internet
6.5%
Financial Services
5.5%
Marketing and Advertising
4.0%
Other
43.4%
Telecommunications
33.3%
Banking
14.3%
Outsourcing/Offshoring
9.5%
Financial Services
9.5%
Consumer Services
9.5%
Other
23.8%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
What does a knowledge management system do?
2 Comments
G2
Helps keep track of knowledge based solutions for EnterprisesRead more
Knowmax has no more discussions with answers
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