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At a Glance
Market Segments
Mid-Market (48.0% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$15.00 Per Month
Confluence
Star Rating
(4,157)4.1 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansFreshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansConfluence vs Freshdesk
When assessing the two solutions, reviewers found Freshdesk easier to use, set up, and administer. Reviewers also preferred doing business with Freshdesk overall.
- Reviewers felt that Freshdesk meets the needs of their business better than Confluence.
- When comparing quality of ongoing product support, reviewers felt that Freshdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshdesk over Confluence.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Free Trial
Confluence
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.5
3,549
8.6
3,175
Ease of Use
8.0
3,579
8.8
3,197
Ease of Setup
8.2
1,083
8.6
2,258
Ease of Admin
8.0
823
8.7
2,152
Quality of Support
8.1
2,413
8.7
3,074
Has the product been a good partner in doing business?
8.5
742
8.8
2,077
Product Direction (% positive)
7.5
3,492
8.8
3,150
Features by Category
Ticket and Case Management
Not enough data
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Generative AI
Not enough data
7.3
330
Not enough data
7.4
327
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Communication Channels
Not enough data
8.6
1920
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Platform
Not enough data
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1140
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Channels
Not enough data
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Knowledge Pages
8.5
751
Not enough data
8.4
723
Not enough data
8.8
751
Not enough data
8.3
640
Not enough data
7.8
426
Not enough data
8.6
486
Not enough data
Knowledge Dissemination
8.3
659
Not enough data
8.6
750
Not enough data
9.1
802
Not enough data
8.6
771
Not enough data
8.1
465
Not enough data
7.8
412
Not enough data
8.7
471
Not enough data
8.3
447
Not enough data
8.5
434
Not enough data
Agentic AI - Knowledge Base
7.5
167
Not enough data
7.5
166
Not enough data
7.4
165
Not enough data
Login Options
9.1
36
Not enough data
8.2
31
Not enough data
Productivity
7.4
31
Not enough data
8.0
31
Not enough data
8.0
32
Not enough data
7.3
30
Not enough data
7.7
31
Not enough data
Customization
8.0
31
Not enough data
8.9
31
Not enough data
8.0
30
Not enough data
Agentic AI - Unified Workspaces
7.1
27
Not enough data
7.6
28
Not enough data
Automation
8.5
46
Not enough data
8.6
43
Not enough data
8.6
46
Not enough data
Administration
8.7
44
Not enough data
8.3
44
Not enough data
9.0
41
Not enough data
Project management
8.7
42
Not enough data
8.3
42
Not enough data
8.6
44
Not enough data
8.5
44
Not enough data
8.3
43
Not enough data
7.7
42
Not enough data
8.4
44
Not enough data
Workload
7.7
43
Not enough data
8.3
42
Not enough data
8.5
44
Not enough data
7.9
42
Not enough data
Communication & Collaboration
8.5
43
Not enough data
9.1
47
Not enough data
8.9
48
Not enough data
Cost Management
7.7
43
Not enough data
7.8
43
Not enough data
7.6
42
Not enough data
Integration
7.9
39
Not enough data
7.7
42
Not enough data
7.6
41
Not enough data
Generative AI
8.0
42
Not enough data
8.0
41
Not enough data
Agentic AI - Work Management
7.5
38
Not enough data
7.6
39
Not enough data
7.7
39
Not enough data
7.9
38
Not enough data
Communication
7.1
56
Not enough data
8.4
58
Not enough data
7.7
53
Not enough data
8.1
59
Not enough data
8.2
53
Not enough data
Content & Documents
8.9
58
Not enough data
8.9
58
Not enough data
8.7
55
Not enough data
8.9
58
Not enough data
Controls
8.4
53
Not enough data
8.6
54
Not enough data
8.6
55
Not enough data
8.0
52
Not enough data
8.2
52
Not enough data
Project Management
8.2
55
Not enough data
8.5
54
Not enough data
8.9
52
Not enough data
9.0
52
Not enough data
Remote Collaboration
9.1
55
Not enough data
8.8
55
Not enough data
8.7
53
Not enough data
7.1
52
Not enough data
Generative AI
7.8
53
Not enough data
7.7
52
Not enough data
Agentic AI - Project Collaboration
7.1
50
Not enough data
7.6
50
Not enough data
Conversational Platform
Not enough data
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Internal Use
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Generative AI
Not enough data
7.7
87
Not enough data
7.7
86
Management and Discovery - IT Documentation
8.4
175
Not enough data
8.5
176
Not enough data
8.5
174
Not enough data
Operations - IT Documentation
8.4
171
Not enough data
8.0
173
Not enough data
8.2
171
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Freshdesk share no categories
Unique Categories
Confluence is categorized as Project Collaboration, Knowledge Base, Unified Workspaces, Work Management, and IT Documentation
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.0%
Information Technology and Services
19.8%
Internet
6.4%
Financial Services
5.5%
Marketing and Advertising
4.0%
Other
43.3%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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