# Condens vs UserVoice Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserVoice excels in capturing and analyzing customer feedback, with users highlighting its ability to bridge the gap between product development and customer insights. This feature allows teams to continuously improve their offerings based on direct user input.
- **Users say** that Condens stands out for its exceptional customer support, with many praising the friendly and accessible nature of the support team. This responsiveness makes it easier for users to get help with their questions, enhancing the overall user experience.
- **Reviewers mention** that UserVoice provides a practical and accessible portal for gathering customer feedback, which has enabled internal teams to efficiently assess insights and make informed decisions. This capability is particularly beneficial for organizations looking to tailor their solutions to meet customer needs.
- **According to verified reviews** , Condens is noted for its intuitive design, making it easy for new users to adopt the platform. Users appreciate the self-explanatory interface and the availability of instructional videos, which facilitate a smoother onboarding process.
- **G2 reviewers highlight** that while UserVoice has a strong focus on feedback management, it may face challenges in terms of market presence, as indicated by its lower G2 Score compared to Condens. This could impact the perceived reliability of the platform for potential users.
- **Users report** that Condens, despite having a smaller number of reviews, maintains a high satisfaction level with its ease of use and setup. Reviewers frequently mention that the platform is designed with user-friendliness in mind, making it a solid choice for small businesses looking to streamline their customer discovery processes.



| | Condens | UserVoice | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 102 | 243 | 
| **Largest Market Segment** | Small-Business (46.9% of reviews) | Mid-Market (62.5% of reviews) | 
| **Entry Level Price** | Free Trial 1 User | Starting at $10,788.00 200 Unique End Users Per Year | 

---
## Top Pros & Cons

### Condens

Pros:
- Transcription Services (29 reviews)
- Features (21 reviews)

Cons:
- Poor Transcription Accuracy (7 reviews)
- Poor Interface Design (6 reviews)

### UserVoice

Pros:
- Feedback Management (10 reviews)
- Ease of Use (8 reviews)

Cons:
- Lack of Features (3 reviews)
- Complex Usability (2 reviews)

---
## Ratings Comparison
| Rating | Condens | UserVoice | 
|---|---|---|
  | **Meets Requirements** | 8.7 (82 reviews) | 8.9 (179 reviews) | 
  | **Ease of Use** | 9.0 (83 reviews) | 8.8 (181 reviews) | 
  | **Ease of Setup** | 9.3 (47 reviews) | 8.5 (81 reviews) | 
  | **Ease of Admin** | 9.5 (23 reviews) | 8.6 (93 reviews) | 
  | **Quality of Support** | 9.7 (75 reviews) | 9.1 (139 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (21 reviews) | 9.1 (88 reviews) | 
  | **Product Direction (% positive)** | 9.6 (79 reviews) | 8.1 (178 reviews) | 

---
## Pricing

### Condens

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial 1 User

Description: Test Condens and all its features together with your team for free for 15 days.


Key Features:
- Unlimited projects & file uploads
- Unlimited automated transcription
- Analysis features

[Browse all 4 editions](https://www.g2.com/products/condens/pricing)

#### Free Trial

Yes

### UserVoice

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $10,788.00 200 Unique End Users Per Year

Description: Capture feedback directly from your customers, and  organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.

Key Features:
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.

[Browse all 4 editions](https://www.g2.com/products/uservoice/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Condens** | 8.0/10 | 18 |
| **UserVoice** | N/A | N/A |

#### User Response Methods

| Feature | Condens | UserVoice | 
|---|---|---|
| **Survey** | Feature Not Available | Not enough data | 
| **Video Snippets** | Feature Not Available | Not enough data | 
| **Video Interview** | Feature Not Available | Not enough data | 
| **Photo Submission** | Feature Not Available | Not enough data | 
| **Text/Notes** | Feature Not Available | Not enough data | 

#### Participant Selection

| Feature | Condens | UserVoice | 
|---|---|---|
| **In-App** | Feature Not Available | Not enough data | 
| **In-Store** | Feature Not Available | Not enough data | 
| **On-Site** | Feature Not Available | Not enough data | 
| **Recruitment Pool** | Feature Not Available | Not enough data | 

#### Insights

| Feature | Condens | UserVoice | 
|---|---|---|
| **Analytics** | 7.7 (5 reviews) | Not enough data | 
| **Collaboration** | 8.0 (11 reviews) | Not enough data | 
| **Sorting** | 9.0 (14 reviews) | Not enough data | 

#### Generative AI

| Feature | Condens | UserVoice | 
|---|---|---|
| **AI Text Summarization** | 7.4 (7 reviews) | Not enough data | 

### Insight Engines

| Product | Score | Reviews |
|---|---|---|
| **Condens** | 8.6/10 | 19 |
| **UserVoice** | N/A | N/A |

#### Content Management

| Feature | Condens | UserVoice | 
|---|---|---|
| **Data Centralization - Insight Engines** | 8.3 (17 reviews) | Not enough data | 
| **Archiving - Insight Engines** | 8.8 (18 reviews) | Not enough data | 
| **Search Analysis - Insight Engines** | 8.7 (17 reviews) | Not enough data | 

#### Content Discovery

| Feature | Condens | UserVoice | 
|---|---|---|
| **Search Interface - Insight Engines** | 8.9 (18 reviews) | Not enough data | 
| **AI Functionality - Insight Engines** | 8.6 (17 reviews) | Not enough data | 
| **NLP Functionality - Insight Engines** | 8.0 (18 reviews) | Not enough data | 
| **Data Mining - Insight Engines** | Feature Not Available | Not enough data | 
| **Structured Navigation - Insight Engines** | 9.1 (17 reviews) | Not enough data | 
| **Machine Learning - Insight Engines** | 8.7 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | Condens | UserVoice | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Condens** | N/A | N/A |
| **UserVoice** | 10.0/10 | 8 |

#### Product Analytics

| Feature | Condens | UserVoice | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | Not enough data | 
| **User-Level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User Scoring** | Not enough data | 10.0 (7 reviews) | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Condens | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Condens | UserVoice | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Condens | UserVoice | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Condens | UserVoice | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Repository Management

| Product | Score | Reviews |
|---|---|---|
| **Condens** | N/A | N/A |
| **UserVoice** | N/A | N/A |

#### Functionality

| Feature | Condens | UserVoice | 
|---|---|---|
| **Package Management** | Not enough data | Feature Not Available | 
| **Integration** | Not enough data | Not enough data | 
| **Code Analysis** | Not enough data | Not enough data | 
| **Vulnerability Checks** | Not enough data | Not enough data | 

#### Management

| Feature | Condens | UserVoice | 
|---|---|---|
| **Package Access Control** | Not enough data | Feature Not Available | 
| **Package Tracking** | Not enough data | Feature Not Available | 
| **Automation** | Not enough data | Feature Not Available | 
| **Rollback** | Not enough data | Feature Not Available | 

### User Research Repositories

| Product | Score | Reviews |
|---|---|---|
| **Condens** | 8.6/10 | 75 |
| **UserVoice** | 8.9/10 | 11 |

#### Management

| Feature | Condens | UserVoice | 
|---|---|---|
| **Team Collaboration** | 8.8 (58 reviews) | 9.4 (6 reviews) | 
| **Access Control** | 8.8 (56 reviews) | Not enough data | 
| **Data Security** | 9.2 (55 reviews) | Not enough data | 

#### Functionality

| Feature | Condens | UserVoice | 
|---|---|---|
| **Sentiment Analysis** | 7.1 (12 reviews) | 8.6 (7 reviews) | 
| **Tagging** | 9.5 (67 reviews) | 8.8 (7 reviews) | 
| **Note Taking** | 9.1 (60 reviews) | Feature Not Available | 
| **Integrations** | 7.8 (46 reviews) | 9.7 (5 reviews) | 

### Idea Management

| Product | Score | Reviews |
|---|---|---|
| **Condens** | N/A | N/A |
| **UserVoice** | 9.2/10 | 46 |

#### Feedback

| Feature | Condens | UserVoice | 
|---|---|---|
| **Ranking** | Not enough data | 9.5 (29 reviews) | 
| **Commenting** | Not enough data | 9.5 (39 reviews) | 

#### Idea Sources

| Feature | Condens | UserVoice | 
|---|---|---|
| **External Idea Generation** | Not enough data | 9.4 (36 reviews) | 
| **Internal Idea Generation** | Not enough data | 9.3 (37 reviews) | 

#### Idea Collection

| Feature | Condens | UserVoice | 
|---|---|---|
| **Idea Campaigns** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 
| **Forums** | Not enough data | 9.0 (21 reviews) | 
| **Suggestion Box** | Not enough data | 9.3 (34 reviews) | 
| **Mind Mapping** | Not enough data | Feature Not Available | 

#### Integrations

| Feature | Condens | UserVoice | 
|---|---|---|
| **Gamification** | Not enough data | Feature Not Available | 
| **Project Planning** | Not enough data | 8.7 (21 reviews) | 

#### Agentic AI - Idea Management

| Feature | Condens | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Condens** | N/A | N/A |
| **UserVoice** | 8.1/10 | 36 |

#### Feedback Management

| Feature | Condens | UserVoice | 
|---|---|---|
| **Tagging** | Not enough data | 8.9 (25 reviews) | 
| **Segmentation** | Not enough data | 8.6 (20 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.6 (21 reviews) | 

#### Feedback Analysis

| Feature | Condens | UserVoice | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (14 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.8 (13 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.7 (13 reviews) | 

#### Feedback Sources

| Feature | Condens | UserVoice | 
|---|---|---|
| **Online Reviews** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 
| **Social Media** | Not enough data | 6.5 (13 reviews) | 
| **Customer Service Channels** | Not enough data | 8.4 (18 reviews) | 

#### Generative AI

| Feature | Condens | UserVoice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Condens** | N/A | N/A |
| **UserVoice** | 8.5/10 | 81 |

#### Generative AI

| Feature | Condens | UserVoice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Survey Management

| Feature | Condens | UserVoice | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.3 (47 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 7.7 (30 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 9.0 (61 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.6 (49 reviews) | 

#### Process Management

| Feature | Condens | UserVoice | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.5 (61 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.6 (16 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.2 (58 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.4 (45 reviews) | 

#### System Management

| Feature | Condens | UserVoice | 
|---|---|---|
| **Security** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 8.8 (38 reviews) | 

### Decision-Making

| Product | Score | Reviews |
|---|---|---|
| **Condens** | N/A | N/A |
| **UserVoice** | N/A | N/A |

#### Agentic AI - Decision-Making

| Feature | Condens | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Condens** | N/A | N/A |
| **UserVoice** | 8.1/10 | 99 |

#### Communication

| Feature | Condens | UserVoice | 
|---|---|---|
| **Wiki Documentation** | Not enough data | 7.6 (40 reviews) | 
| **Community Forum** | Not enough data | Feature Not Available | 
| **Customer Ideation** | Not enough data | 8.9 (74 reviews) | 

#### Planning

| Feature | Condens | UserVoice | 
|---|---|---|
| **Work Capacity** | Not enough data | Feature Not Available | 
| **Task Ranking** | Not enough data | Feature Not Available | 
| **Kanban Board** | Not enough data | 7.5 (31 reviews) | 
| **Custom Workflows** | Not enough data | 7.6 (29 reviews) | 
| **Release Forecasting** | Not enough data | Feature Not Available | 

#### Workflow Management

| Feature | Condens | UserVoice | 
|---|---|---|
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Progress Monitoring** | Not enough data | Feature Not Available | 
| **Budgeting** | Not enough data | Feature Not Available | 
| **Team Scorecard** | Not enough data | 7.5 (27 reviews) | 

---
## Categories
**Shared Categories (1):** [User Research Repositories](https://www.g2.com/categories/user-research-repositories)

**Unique to Condens (2):** [Insight Engines Software](https://www.g2.com/categories/insight-engines), [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to UserVoice (7):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Decision-Making Software](https://www.g2.com/categories/decision-making), [Repository Management Software](https://www.g2.com/categories/repository-management), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Product Management Software](https://www.g2.com/categories/product-management-software), [Idea Management Software](https://www.g2.com/categories/idea-management), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Condens | UserVoice | 
|---|---|---|
| **Small-Business** | 46.9% | 10.3% | 
| **Mid-Market** | 31.3% | 62.5% | 
| **Enterprise** | 21.9% | 27.2% | 

### By Industry

#### Condens

- **Higher Education:** 14.9%
- **Computer Software:** 13.8%
- **Design:** 11.7%
- **Research:** 8.5%
- **Information Technology and Services:** 6.4%
- **Financial Services:** 4.3%
- **Market Research:** 4.3%
- **Hospital & Health Care:** 3.2%
- **Oil & Energy:** 3.2%
- **Consulting:** 3.2%
- **Other:** 26.6%

#### UserVoice

- **Computer Software:** 42.7%
- **Information Technology and Services:** 19.8%
- **Financial Services:** 3.4%
- **Hospitality:** 2.6%
- **Telecommunications:** 2.2%
- **Construction:** 2.2%
- **Internet:** 2.2%
- **Accounting:** 1.7%
- **Education Management:** 1.7%
- **Real Estate:** 1.7%
- **Other:** 19.8%

---
## Alternatives

### Alternatives to Condens

- [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) — 4.5/5 stars (168 reviews)
- [HeyMarvin](https://www.g2.com/products/heymarvin/reviews) — 4.8/5 stars (133 reviews)
- [Productboard](https://www.g2.com/products/productboard/reviews) — 4.3/5 stars (254 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2320 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.8/5 stars (382 reviews)

### Alternatives to UserVoice

- [Aha!](https://www.g2.com/products/aha/reviews) — 4.4/5 stars (365 reviews)
- [Canny](https://www.g2.com/products/canny/reviews) — 4.5/5 stars (107 reviews)
- [Productboard](https://www.g2.com/products/productboard/reviews) — 4.3/5 stars (254 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1795 reviews)
- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7857 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13704 reviews)

---
## Top Discussions

### Condens

- Title: [How do create reports for usability testing?](https://www.g2.com/discussions/how-do-create-reports-for-usability-testing) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jesús,

the ability to create charts and visualizations is one of the top items on our roadmap currently. This will help with report creation for..."

### UserVoice

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/condens-vs-uservoice)