Compare DevRev and Zoho Desk 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$0.00
DevRev
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,444)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate how easy it is to organize their systems without the need for complex installations, making it a go-to choice for small businesses.
- According to verified reviews, DevRev stands out for its flexible custom field mapping, allowing users to tailor integrations to their specific needs. This feature is particularly beneficial for teams that require a high level of customization across different platforms.
- Users say that Zoho Desk's ticket management features are robust, with options for linking tickets and managing multiple threads, which helps streamline communication and organization. This capability is highlighted as a major time-saver for teams handling numerous inquiries.
- Reviewers mention that while DevRev offers a powerful platform with an intuitive chat feature enhanced by AI, some users find it less effective for traditional help desk functions compared to Zoho Desk. The seamless communication and information retrieval are praised, but the overall help desk experience may not match that of Zoho Desk.
- According to recent user feedback, Zoho Desk's implementation process is quick and straightforward, with many users noting the intuitive onboarding wizard that helps new users get started without hassle. This ease of setup is a significant advantage for businesses looking to adopt a new system quickly.
- G2 reviewers highlight that while DevRev provides excellent support and customization options, it may not be as widely adopted as Zoho Desk, which has a larger user base and more reviews. This difference in market presence can impact the reliability of user experiences and the breadth of community support available.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
DevRev
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.4
137
8.7
5,965
Ease of Use
8.5
137
8.5
6,045
Ease of Setup
7.9
81
8.1
5,318
Ease of Admin
8.8
47
8.3
4,925
Quality of Support
9.0
132
8.3
5,361
Has the product been a good partner in doing business?
9.2
46
8.4
4,453
Product Direction (% positive)
9.3
137
8.9
5,715
Features by Category
Ticket and Case Management
8.6
38
8.6
3440
|
Verified
8.3
38
8.5
3355
|
Verified
8.5
40
8.3
3163
|
Verified
7.9
36
8.3
2951
|
Verified
8.2
38
8.2
2679
|
Verified
8.3
38
8.4
2916
|
Verified
8.6
38
8.5
2932
|
Verified
8.3
37
8.3
2525
|
Verified
Generative AI
7.7
34
7.4
967
8.2
33
7.4
953
Agentic AI - Help Desk
6.8
18
7.1
357
6.6
17
7.1
360
6.5
17
7.2
358
Communication Channels
8.2
35
8.3
2876
|
Verified
8.2
37
8.6
3117
|
Verified
8.1
36
8.2
2419
|
Verified
6.1
31
8.0
2162
|
Verified
5.5
32
7.8
1923
|
Verified
Platform
6.7
35
8.1
2306
|
Verified
7.7
36
8.2
2750
|
Verified
8.6
34
8.4
2853
|
Verified
8.2
37
8.2
2313
|
Verified
7.3
35
8.2
2832
|
Verified
7.4
34
8.4
2979
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
8.2
345
8.3
20
8.2
343
8.4
22
8.4
346
Knowledge Management
8.7
21
8.6
325
8.5
18
8.2
316
7.4
18
8.2
322
Compliance
7.6
18
8.4
338
7.3
18
8.3
335
7.8
18
8.2
337
7.6
18
8.1
335
Customer Support
8.0
19
8.2
311
8.2
18
8.2
312
7.6
18
8.0
310
Data Security
7.7
18
8.1
337
7.8
18
8.1
331
7.9
18
8.4
335
8.5
17
8.4
333
Administration
8.2
20
8.1
313
8.1
20
8.4
315
8.1
19
8.5
313
Generative AI
8.5
19
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
8.8
16
8.3
448
8.2
16
8.3
442
8.7
15
8.3
434
Reporting
7.9
13
8.3
431
8.1
14
8.2
416
7.7
13
8.3
423
Generative AI
8.1
14
7.7
329
8.3
12
7.8
324
Generative AI
7.1
8
7.9
175
7.3
8
8.0
177
Feature Not Available
Feature Not Available
Communication
8.3
11
8.8
718
|
Verified
8.9
12
8.7
759
|
Verified
7.9
8
8.6
658
9.0
8
8.6
631
|
Verified
7.4
7
8.3
355
Internal Use
7.7
36
8.2
2750
|
Verified
7.7
10
Feature Not Available
6.9
9
8.4
455
8.6
11
8.7
714
|
Verified
8.8
10
8.6
692
|
Verified
8.5
11
8.6
707
|
Verified
Generative AI
8.3
23
7.7
423
Self-Service Experience
8.5
25
8.5
1514
8.5
24
8.4
1472
Feature Not Available
8.1
1279
6.7
22
8.1
772
7.8
25
8.2
817
Self-Service Platform
8.0
23
8.3
843
8.0
23
8.3
819
8.3
23
7.8
732
8.4
23
8.2
767
Agentic AI - Customer Self-Service
6.0
8
7.7
79
4.6
8
7.7
80
6.0
8
7.9
79
6.5
8
7.8
84
6.9
8
7.8
82
6.4
7
7.8
80
5.7
7
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
8.7
20
7.7
185
8.7
19
7.7
184
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Zoho Desk are categorized as Complaint Management, Contact Center Knowledge Base, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Shared Inbox, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Zoho Desk is categorized as AI Customer Support Agents, Social Customer Service, Google Workspace for Sales, and Customer Communications Management
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
DevRev has no discussions with answers
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