Introducing G2.ai, the future of software buying.Try now
Compare Computer and Zoho Desk 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SysAid
Visit Website
At a Glance
Market Segments
Mid-Market (55.4% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$0.00
Computer
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,114)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk offers a robust ticket creation user experience with a score of 8.6, while DevRev slightly edges out with a score of 9.0, indicating a more streamlined process for users when creating support tickets.
- Reviewers mention that DevRev excels in quality of support, scoring 9.2 compared to Zoho Desk's 8.3. Users appreciate the responsiveness and helpfulness of DevRev's support team, which enhances their overall experience.
- G2 users highlight that Zoho Desk's ease of use is rated at 8.5, which is slightly lower than DevRev's 8.7. This suggests that while both platforms are user-friendly, DevRev may offer a more intuitive interface for new users.
- Users on G2 note that DevRev shines in ticket collaboration with a score of 8.9, compared to Zoho Desk's 8.6. This feature allows teams to work together more effectively on support tickets, which is crucial for maintaining customer satisfaction.
- Reviewers mention that Zoho Desk's automation features, while solid at 8.3, do not match the flexibility and effectiveness of DevRev's automation capabilities, which are rated at 8.4. This could impact teams looking for more advanced automation options.
- Users say that both platforms have strong knowledge base features, but DevRev's score of 8.8 surpasses Zoho Desk's 8.5, indicating that DevRev may provide a more comprehensive and user-friendly knowledge base for customers seeking self-service support.
Pricing
Entry-Level Pricing
Computer
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Computer
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.4
132
8.7
5,650
Ease of Use
8.6
132
8.5
5,728
Ease of Setup
7.9
77
8.1
5,003
Ease of Admin
8.8
46
8.3
4,711
Quality of Support
9.0
128
8.3
5,081
Has the product been a good partner in doing business?
9.2
45
8.4
4,252
Product Direction (% positive)
9.5
132
8.9
5,416
Features by Category
Ticket and Case Management
8.6
37
8.6
3310
|
Verified
8.3
37
8.5
3286
|
Verified
8.4
37
8.3
3058
|
Verified
7.8
34
8.3
2911
|
Verified
8.1
36
8.2
2624
|
Verified
8.2
37
8.4
2905
|
Verified
8.5
37
8.5
2911
|
Verified
8.3
36
8.3
2498
|
Verified
Generative AI
7.7
33
7.4
960
8.2
33
7.4
949
Agentic AI - Help Desk
6.8
18
7.1
357
6.6
17
7.1
360
6.5
17
7.2
354
Communication Channels
8.2
35
8.3
2851
|
Verified
8.2
36
8.6
3069
|
Verified
8.0
34
8.2
2381
|
Verified
6.1
31
8.0
2144
|
Verified
5.5
31
7.8
1906
|
Verified
Platform
6.9
33
8.1
2277
|
Verified
7.7
35
8.2
2724
|
Verified
8.6
33
8.4
2823
|
Verified
8.1
34
8.1
2238
|
Verified
7.2
33
8.2
2783
|
Verified
7.3
33
8.4
2940
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
8.2
342
8.2
19
8.2
341
8.3
21
8.4
344
Knowledge Management
8.6
20
8.6
321
8.5
18
8.2
315
7.4
18
8.2
320
Compliance
7.6
18
8.3
337
7.3
18
8.3
334
7.8
18
8.2
335
7.6
18
8.1
334
Customer Support
8.0
19
8.2
311
8.2
18
8.2
311
7.6
18
8.0
309
Data Security
7.7
18
8.1
336
7.8
18
8.1
330
7.9
18
8.4
335
8.5
17
8.4
331
Administration
8.2
20
8.1
313
8.1
20
8.4
314
8.1
19
8.5
311
Generative AI
8.5
19
7.6
248
Channels
Not enough data
8.2
570
Not enough data
8.0
556
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
8.8
16
8.3
445
8.2
16
8.3
441
8.7
15
8.3
434
Reporting
7.9
13
8.3
428
8.1
14
8.2
414
7.7
13
8.3
421
Generative AI
8.1
14
7.7
329
8.3
12
7.8
324
Generative AI
7.1
8
7.9
176
7.3
8
8.0
178
Feature Not Available
7.8
177
Communication
8.3
11
8.8
718
|
Verified
8.8
11
8.7
758
|
Verified
7.9
8
8.6
659
9.0
8
8.6
632
|
Verified
7.4
7
8.3
356
Internal Use
7.7
35
8.2
2724
|
Verified
7.7
10
8.5
361
6.9
9
8.4
456
8.6
11
8.7
712
|
Verified
8.8
10
8.7
692
|
Verified
8.5
11
8.6
708
|
Verified
Generative AI
8.3
23
7.7
423
Self-Service Experience
8.5
24
8.5
1508
8.5
24
8.4
1469
Feature Not Available
8.1
1275
6.7
22
8.1
770
7.7
24
8.2
815
Self-Service Platform
8.0
23
8.3
838
8.0
23
8.3
815
8.3
22
7.8
725
8.4
23
8.2
761
Agentic AI - Customer Self-Service
6.0
8
7.7
79
4.6
8
7.7
80
6.0
8
7.9
79
6.5
8
7.8
84
6.9
8
7.8
82
6.4
7
7.8
80
5.7
7
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
8.7
20
7.6
184
8.7
19
7.7
183
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Categories
Categories
Shared Categories
Computer and Zoho Desk are categorized as Complaint Management, Contact Center Knowledge Base, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Computer is categorized as Shared Inbox, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Zoho Desk is categorized as Social Customer Service, Customer Communications Management, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Computer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Financial Services
17.7%
Information Technology and Services
11.4%
Human Resources
5.7%
Insurance
4.4%
Other
38.6%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Computer has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
