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At a Glance
Market Segments
Mid-Market (55.1% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$19.00 1 user per month billed annually
Computer
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,648)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its Quality of Support with a score of 8.4, while DevRev shines even brighter at 9.2, indicating that DevRev's support team is more responsive and helpful according to user feedback.
- Reviewers mention that the Ease of Admin is significantly better in DevRev, scoring 9.0 compared to Zendesk's 8.2. Users appreciate DevRev's intuitive admin interface, which simplifies user management and configuration.
- G2 users highlight the superior Ticket Collaboration features in DevRev, scoring 8.9 versus Zendesk's 8.6. Reviewers note that DevRev's collaboration tools facilitate better teamwork and communication among support agents.
- Users on G2 say that the Product Direction is more promising with DevRev, scoring 9.6 compared to Zendesk's 8.0. This suggests that DevRev is perceived as more innovative and responsive to user needs in its roadmap.
- Reviewers mention that while both products offer solid Workflow capabilities, DevRev's score of 8.7 outshines Zendesk's 8.5, with users appreciating the flexibility and customization options available in DevRev's workflow management.
- Users report that the Knowledge Base functionality is more robust in DevRev, scoring 8.8 compared to Zendesk's 8.5. Reviewers appreciate the ease of creating and managing articles in DevRev, which enhances self-service for customers.
Pricing
Entry-Level Pricing
Computer
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Computer
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.4
131
8.6
5,109
Ease of Use
8.5
131
8.6
5,153
Ease of Setup
7.9
76
8.0
3,177
Ease of Admin
8.8
45
8.2
3,072
Quality of Support
9.0
127
8.4
4,787
Has the product been a good partner in doing business?
9.2
44
8.4
2,998
Product Direction (% positive)
9.5
131
8.0
4,763
Features by Category
Ticket and Case Management
8.5
36
8.8
2547
|
Verified
8.3
36
8.7
2562
|
Verified
8.4
36
8.5
2488
|
Verified
7.7
33
8.4
2333
|
Verified
8.0
35
8.2
1918
|
Verified
8.2
36
8.4
2394
|
Verified
8.5
36
8.6
2381
|
Verified
8.2
35
8.3
1849
|
Verified
Generative AI
7.7
32
7.6
381
8.1
32
7.6
383
Agentic AI - Help Desk
6.6
17
7.8
242
6.4
16
7.9
242
6.3
16
7.9
243
Communication Channels
8.2
34
8.5
2056
|
Verified
8.2
35
8.8
2303
|
Verified
8.0
33
8.4
1718
|
Verified
6.0
30
8.0
1423
|
Verified
5.4
30
8.0
1306
|
Verified
Platform
6.9
32
7.8
1385
|
Verified
7.6
34
8.0
1775
|
Verified
8.5
32
8.3
1945
|
Verified
8.1
33
8.2
1737
|
Verified
7.1
32
7.9
2337
|
Verified
7.2
32
8.0
2405
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.6
19
Not enough data
8.1
18
Not enough data
8.3
20
Not enough data
Knowledge Management
8.5
19
Not enough data
8.4
17
Not enough data
7.3
17
Not enough data
Compliance
7.5
17
Not enough data
7.2
17
Not enough data
7.6
17
Not enough data
7.5
17
Not enough data
Customer Support
7.9
18
Not enough data
8.1
17
Not enough data
7.5
17
Not enough data
Data Security
7.5
17
Not enough data
7.6
17
Not enough data
7.7
17
Not enough data
8.4
16
Not enough data
Administration
8.1
19
Not enough data
8.0
19
Not enough data
8.0
18
Not enough data
Generative AI
8.4
18
Not enough data
Usability
8.7
15
8.3
665
8.1
15
8.3
661
8.6
14
8.4
630
Reporting
7.8
12
8.3
588
7.9
13
7.9
561
7.5
12
8.2
642
Generative AI
7.9
13
7.3
178
8.3
12
7.2
177
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
464
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.1
355
Platform
Not enough data
8.6
469
Not enough data
8.3
466
Not enough data
8.3
462
Not enough data
8.2
462
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
856
Not enough data
8.3
713
Not enough data
8.2
681
Not enough data
8.2
746
Support Automation
Not enough data
8.1
711
Not enough data
8.3
754
Not enough data
8.4
708
Not enough data
8.0
785
Generative AI
Not enough data
7.8
202
Not enough data
7.8
201
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
100
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
81
Not enough data
7.5
76
Not enough data
8.0
83
Automation
Not enough data
8.0
82
Not enough data
8.2
82
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
83
Generative AI
7.1
8
Feature Not Available
7.3
8
7.9
207
Feature Not Available
Feature Not Available
Communication
8.3
11
8.6
949
|
Verified
8.8
11
8.5
963
|
Verified
7.9
8
8.1
719
9.0
8
8.5
736
|
Verified
7.4
7
8.0
519
Internal Use
7.6
34
8.0
1775
|
Verified
7.7
10
8.5
848
|
Verified
6.9
9
8.1
649
8.6
11
8.5
897
8.8
10
8.6
823
|
Verified
8.5
11
8.3
846
|
Verified
Generative AI
8.3
23
Feature Not Available
Self-Service Experience
8.5
24
8.5
1497
8.5
24
8.5
1434
Feature Not Available
8.0
1023
6.7
22
7.7
646
7.7
24
8.0
778
Self-Service Platform
8.0
23
8.3
826
8.0
23
8.2
839
8.3
22
7.7
656
8.4
23
8.2
804
Agentic AI - Customer Self-Service
6.0
8
8.3
63
4.6
8
8.3
63
6.0
8
8.2
64
6.5
8
8.7
63
6.9
8
8.6
61
6.4
7
8.2
63
5.7
7
8.1
63
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
740
Not enough data
8.9(won by default)
688
Channels
Not enough data
9.0(won by default)
739
Not enough data
8.4(won by default)
585
Not enough data
8.7(won by default)
562
Not enough data
8.2(won by default)
484
Not enough data
8.3(won by default)
420
Insight
Not enough data
8.1(won by default)
538
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
665
Generative AI
8.7
20
7.8
67
8.7
19
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
7.9
16
Not enough data
8.2
14
Not enough data
7.3
15
Not enough data
Planning
7.7
13
Not enough data
7.9
14
Not enough data
7.1
13
Not enough data
7.6
14
Not enough data
7.2
13
Not enough data
Workflow Management
7.8
12
Not enough data
7.8
12
Not enough data
6.5
12
Not enough data
7.1
12
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
69
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
69
Not enough data
8.3
69
Not enough data
8.5
69
Automation
Not enough data
8.6
69
Not enough data
8.6
70
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.4
6
Not enough data
9.8
7
Not enough data
8.8
7
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
8.3
7
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Computer and Zendesk for Customer Service are categorized as Shared Inbox, Complaint Management, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Computer is categorized as Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Computer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.3%
Financial Services
17.8%
Information Technology and Services
11.5%
Human Resources
5.7%
Insurance
4.5%
Other
38.2%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Alternatives
Discussions
Computer has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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