Compare DevRev and ServiceNow Customer Service Management 
At a Glance
Market Segments
Mid-Market (55.2% of reviews)
Enterprise (59.2% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
No pricing available
DevRev
Star Rating
(167)4.4 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansServiceNow Customer Service Management
Star Rating
(256)4.4 out of 5
Market Segments
Enterprise (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow Customer Service ManagementDevRev vs ServiceNow Customer Service Management
When assessing the two solutions, reviewers found DevRev easier to use and do business with overall. However, reviewers preferred the ease of set up with ServiceNow Customer Service Management, along with administration.
- Reviewers felt that ServiceNow Customer Service Management meets the needs of their business better than DevRev.
- When comparing quality of ongoing product support, reviewers felt that DevRev is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of DevRev over ServiceNow Customer Service Management.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
ServiceNow Customer Service Management
No pricing availableFree Trial
DevRev
Free Trial is available
ServiceNow Customer Service Management
Free Trial is available
Ratings
Meets Requirements
8.4
138
8.7
172
Ease of Use
8.5
138
8.4
189
Ease of Setup
7.9
82
8.0
129
Ease of Admin
8.8
47
8.4
83
Quality of Support
9.0
133
8.3
153
Has the product been a good partner in doing business?
9.2
46
8.6
85
Product Direction (% positive)
9.3
138
9.1
156
Features by Category
Ticket and Case Management
8.6
38
8.9
66
|
Verified
8.3
38
8.7
67
|
Verified
8.5
40
8.8
69
|
Verified
7.9
36
8.4
63
8.2
38
8.6
63
|
Verified
8.3
38
8.4
61
|
Verified
8.6
38
8.9
63
|
Verified
8.3
37
8.7
61
|
Verified
Generative AI
7.7
34
7.2
34
8.2
33
7.0
33
Agentic AI - Help Desk
6.8
18
7.4
24
6.6
17
7.3
23
6.5
17
7.3
23
Communication Channels
8.2
35
8.6
62
|
Verified
8.2
37
8.6
62
|
Verified
8.1
36
8.0
54
|
Verified
6.1
31
7.4
53
|
Verified
5.5
32
7.7
51
|
Verified
Platform
6.7
35
7.3
57
|
Verified
7.7
36
8.2
65
|
Verified
8.6
34
8.5
66
|
Verified
8.2
37
8.3
65
|
Verified
7.3
35
8.5
64
|
Verified
7.4
34
8.7
65
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Workforce Management
Not enough data
8.1
25
Not enough data
8.2
25
Not enough data
8.1
24
Not enough data
8.0
23
Not enough data
7.6
21
Administration
Not enough data
8.4
25
Not enough data
8.5
26
Not enough data
8.1
26
Not enough data
7.9
23
Not enough data
7.9
23
Conversational Platform
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Support Automation
Not enough data
8.3
6
Not enough data
9.2
6
Not enough data
7.5
6
Not enough data
7.2
6
Generative AI
Not enough data
8.3
5
Not enough data
8.3
5
Customer Support
Not enough data
7.9
13
Not enough data
7.1
12
Not enough data
8.2
13
Automation
Not enough data
8.7
13
Not enough data
8.3
13
Not enough data
8.3
13
Artificial Intelligence
Not enough data
8.5
13
Not enough data
8.2
12
Not enough data
8.1
12
Generative AI
7.1
8
8.5
10
7.3
8
8.3
9
Feature Not Available
8.5
9
Communication
8.3
11
8.2
25
|
Verified
8.9
12
8.8
24
|
Verified
7.9
8
8.4
25
9.0
8
8.3
24
7.4
7
8.1
24
Internal Use
7.7
36
8.2
65
|
Verified
7.7
10
8.5
24
|
Verified
6.9
9
8.3
22
8.6
11
8.8
25
8.8
10
8.5
25
|
Verified
8.5
11
8.5
25
|
Verified
Generative AI
8.3
23
6.9
21
Self-Service Experience
8.5
25
8.0
45
8.5
24
7.9
40
Feature Not Available
7.4
40
6.7
22
6.5
39
7.8
25
7.7
41
Self-Service Platform
8.0
23
8.1
43
8.0
23
8.0
42
8.3
23
7.5
40
8.4
23
8.0
43
Agentic AI - Customer Self-Service
6.0
8
6.6
15
4.6
8
7.0
15
6.0
8
7.2
15
6.5
8
7.1
15
6.9
8
7.3
15
6.4
7
7.2
15
5.7
7
7.1
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
7.1(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
7.2(won by default)
6
Channels
Not enough data
9.3(won by default)
7
Not enough data
7.8(won by default)
6
Not enough data
7.5(won by default)
6
Not enough data
7.2(won by default)
6
Not enough data
7.6(won by default)
7
Insight
Not enough data
7.1(won by default)
7
Not enough data
6.7(won by default)
7
Not enough data
7.9(won by default)
7
Not enough data
8.3(won by default)
8
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Categories
Categories
Shared Categories
DevRev and ServiceNow Customer Service Management are categorized as Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Shared Inbox, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
ServiceNow Customer Service Management is categorized as Customer Service Automation, Social Customer Service, Contact Center Workforce, and Conversational Support
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Customer Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.0%
Financial Services
17.7%
Information Technology and Services
11.6%
Human Resources
6.7%
Insurance
4.3%
Other
37.8%
Information Technology and Services
34.6%
Telecommunications
6.3%
Computer Software
5.9%
Computer & Network Security
4.2%
Consumer Services
4.2%
Other
44.7%
Alternatives
Discussions
DevRev has no discussions with answers
Is service now a CRM tool?
2 Comments
MS
No, it is not. It is much more than that. Its Customer Service Management application (which is one feature among many many others) is the equivalent to a CRM.Read more
What is ServiceNow Customer Service Management used for?
1 Comment
PP
The answer is hidden in your question, Customer Service Management. It can manage all king of services like changes, incidents, service requests etc. Read more
What is ServiceNow service management?
1 Comment
RK
Its one stop solution for handling your customer enquiries and making a smooth communication with themRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
