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At a Glance
Market Segments
Mid-Market (55.4% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$15.00 Per Month
Computer
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansFreshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk offers a more user-friendly interface with an Ease of Use score of 8.8 compared to DevRev's 8.7, making it easier for small businesses to onboard new team members quickly.
- Reviewers mention that Freshdesk's Quality of Support, rated at 8.7, is slightly lower than DevRev's 9.2, indicating that users find DevRev's support team more responsive and helpful when issues arise.
- G2 users highlight that Freshdesk excels in ticket creation user experience with a score of 8.9, while DevRev follows closely with 9.0, suggesting both platforms provide a smooth process for managing customer inquiries.
- Users on G2 report that Freshdesk's SLA Management score of 8.3 is lower than DevRev's 8.5, indicating that DevRev may offer more robust features for managing service level agreements effectively.
- Reviewers mention that Freshdesk's integrations score of 8.2 is less favorable compared to DevRev's 8.5, suggesting that DevRev may provide a wider range of third-party integrations, which can enhance workflow efficiency.
- Users say that Freshdesk's AI Text Generation feature, rated at 7.8, is less effective than DevRev's 8.8, indicating that DevRev may offer more advanced AI capabilities for automating customer interactions.
Pricing
Entry-Level Pricing
Computer
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Free Trial
Computer
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.4
132
8.6
3,175
Ease of Use
8.6
132
8.8
3,197
Ease of Setup
7.9
77
8.6
2,258
Ease of Admin
8.8
46
8.7
2,152
Quality of Support
9.0
128
8.7
3,074
Has the product been a good partner in doing business?
9.2
45
8.8
2,077
Product Direction (% positive)
9.5
132
8.8
3,150
Features by Category
Ticket and Case Management
8.6
37
8.9
2218
|
Verified
8.3
37
8.8
2226
|
Verified
8.4
37
8.5
2139
|
Verified
7.8
34
8.5
2033
|
Verified
8.1
36
8.3
1797
|
Verified
8.2
37
8.5
2085
|
Verified
8.5
37
8.7
2007
|
Verified
8.3
36
8.2
1371
|
Verified
Generative AI
7.7
33
7.3
330
8.2
33
7.4
327
Agentic AI - Help Desk
6.8
18
7.1
59
6.6
17
6.9
59
6.5
17
7.2
57
Communication Channels
8.2
35
8.6
1920
|
Verified
8.2
36
8.9
2068
|
Verified
8.0
34
8.4
1312
|
Verified
6.1
31
8.0
1193
|
Verified
5.5
31
7.9
940
|
Verified
Platform
6.9
33
8.0
1156
|
Verified
7.7
35
8.1
1663
|
Verified
8.6
33
8.6
1546
|
Verified
8.1
34
8.2
1140
|
Verified
7.2
33
8.0
1861
|
Verified
7.3
33
8.3
1960
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Channels
Not enough data
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
8.8
16
8.7
265
8.2
16
8.7
261
8.7
15
8.7
254
Reporting
7.9
13
8.6
249
8.1
14
8.5
245
7.7
13
8.6
257
Generative AI
8.1
14
7.5
182
8.3
12
7.6
182
Conversational Platform
Not enough data
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
7.1
8
7.9
118
7.3
8
7.9
117
Feature Not Available
7.6
116
Communication
8.3
11
8.8
584
|
Verified
8.8
11
8.7
601
|
Verified
7.9
8
8.7
495
|
Verified
9.0
8
8.5
199
7.4
7
8.2
202
Internal Use
7.7
35
8.1
1663
|
Verified
7.7
10
8.6
204
6.9
9
8.1
186
8.6
11
8.8
560
|
Verified
8.8
10
8.8
520
|
Verified
8.5
11
8.6
549
|
Verified
Generative AI
8.3
23
7.9
144
Self-Service Experience
8.5
24
8.7
960
8.5
24
8.6
913
Feature Not Available
8.3
687
6.7
22
8.2
241
7.7
24
8.4
258
Self-Service Platform
8.0
23
8.5
254
8.0
23
8.6
261
8.3
22
8.0
221
8.4
23
8.5
237
Agentic AI - Customer Self-Service
6.0
8
7.9
20
4.6
8
7.7
17
6.0
8
7.9
18
6.5
8
7.6
19
6.9
8
7.7
20
6.4
7
7.5
19
5.7
7
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Generative AI
8.7
20
7.7
87
8.7
19
7.7
86
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Computer and Freshdesk are categorized as Shared Inbox, Complaint Management, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Computer is categorized as Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
Computer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Financial Services
17.7%
Information Technology and Services
11.4%
Human Resources
5.7%
Insurance
4.4%
Other
38.6%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Alternatives
Discussions
Computer has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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