Compare DevRev and Freshdesk 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$19.00 1 User per month billed annually Per Month
DevRev
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansFreshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ease of use, with many users highlighting its clean interface and intuitive navigation. This makes it easier for new hires to get up to speed quickly, as agents typically don’t require extensive training to manage tickets effectively.
- Users say that Freshdesk's automation features significantly reduce manual work for customer support teams. Reviewers appreciate how these features streamline ticket management and enhance SLA management, allowing for a more structured and efficient workflow.
- According to verified reviews, DevRev stands out for its customizability and powerful platform capabilities. Users have praised its intuitive design and the seamless integration of AI features, which enhance communication and information retrieval, making daily tasks more efficient.
- Reviewers mention that while Freshdesk has a higher overall satisfaction score, DevRev's quality of support is notably strong, with users appreciating the responsive assistance from the support team, which helps in navigating the platform's features.
- G2 reviewers highlight that Freshdesk's ticket automation and knowledge base features contribute to a less stressful daily support experience, especially when handling multiple customer queries simultaneously. This is a significant advantage for teams managing high volumes of tickets.
- Users report that DevRev's unified space for tracking emails and tickets is a valuable feature, allowing for streamlined customer communication. However, some users feel that Freshdesk's overall performance and user satisfaction metrics provide a more reliable solution for small businesses.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
DevRev
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.4
137
8.6
3,257
Ease of Use
8.5
137
8.9
3,279
Ease of Setup
7.9
81
8.6
2,336
Ease of Admin
8.8
47
8.7
2,198
Quality of Support
9.0
132
8.7
3,154
Has the product been a good partner in doing business?
9.2
46
8.8
2,121
Product Direction (% positive)
9.3
137
8.8
3,229
Features by Category
Ticket and Case Management
8.6
38
8.9
2238
|
Verified
8.3
38
8.8
2254
|
Verified
8.5
40
8.5
2179
|
Verified
7.9
36
8.5
2058
|
Verified
8.2
38
8.3
1807
|
Verified
8.3
38
8.5
2089
|
Verified
8.6
38
8.7
2018
|
Verified
8.3
37
8.3
1372
|
Verified
Generative AI
7.7
34
7.3
328
8.2
33
7.4
324
Agentic AI - Help Desk
6.8
18
7.1
58
6.6
17
6.8
57
6.5
17
7.2
56
Communication Channels
8.2
35
8.6
1925
|
Verified
8.2
37
8.9
2087
|
Verified
8.1
36
8.4
1313
|
Verified
6.1
31
8.0
1190
|
Verified
5.5
32
7.9
935
|
Verified
Platform
6.7
35
8.1
1156
|
Verified
7.7
36
8.1
1658
|
Verified
8.6
34
8.6
1548
|
Verified
8.2
37
8.3
1149
|
Verified
7.3
35
8.0
1875
|
Verified
7.4
34
8.3
1962
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Channels
Not enough data
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Design
Not enough data
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Generative AI
Not enough data
7.7
263
Not enough data
7.7
263
Usability
8.8
16
8.8
264
8.2
16
8.7
260
8.7
15
8.8
252
Reporting
7.9
13
8.6
246
8.1
14
8.5
242
7.7
13
8.6
254
Generative AI
8.1
14
7.5
179
8.3
12
7.6
179
Conversational Platform
Not enough data
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
207
Not enough data
7.4
203
Generative AI
7.1
8
7.8
116
7.3
8
7.9
114
Feature Not Available
7.6
113
Communication
8.3
11
8.8
584
|
Verified
8.9
12
8.7
600
|
Verified
7.9
8
8.7
494
|
Verified
9.0
8
8.5
199
7.4
7
8.2
202
Internal Use
7.7
36
8.1
1658
|
Verified
7.7
10
8.6
203
6.9
9
8.2
186
8.6
11
8.8
558
|
Verified
8.8
10
8.8
518
|
Verified
8.5
11
8.6
546
|
Verified
Generative AI
8.3
23
7.9
140
Self-Service Experience
8.5
25
8.7
960
8.5
24
8.6
912
Feature Not Available
8.3
684
6.7
22
8.2
239
7.8
25
8.4
257
Self-Service Platform
8.0
23
8.5
253
8.0
23
8.7
261
8.3
23
8.0
222
8.4
23
8.5
238
Agentic AI - Customer Self-Service
6.0
8
7.7
16
4.6
8
7.7
15
6.0
8
7.9
16
6.5
8
7.7
17
6.9
8
7.6
17
6.4
7
7.6
16
5.7
7
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
8.7
20
7.8
86
8.7
19
7.7
85
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Freshdesk are categorized as Shared Inbox, Complaint Management, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Alternatives
Discussions
DevRev has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
