Compare Complaints Pro and Freshdesk 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$26 per month
$19.00 1 User per month billed annually Per Month
Complaints Pro
Star Rating
(12)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$26 per month
Browse all 2 pricing plansFreshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, with a significantly higher G2 Score compared to Complaints Pro. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual workload.
- Users say that Freshdesk's interface is clean and easy to navigate, making it less stressful for agents to handle multiple customer queries simultaneously. In contrast, while Complaints Pro offers smooth transitions, it lacks the same level of user-friendly design that Freshdesk provides.
- Reviewers mention that Freshdesk's implementation process is quick and intuitive, allowing new hires to start managing tickets efficiently without extensive training. Complaints Pro, while functional, does not receive the same level of praise for onboarding, which may pose challenges for teams with less technical expertise.
- According to verified reviews, Freshdesk's automation capabilities, such as SLA management and ticket collaboration, are highly valued by users. Complaints Pro does offer some automation features, but users feel that Freshdesk's tools are more robust and better integrated into daily workflows.
- Users highlight that Freshdesk provides excellent support quality, with many praising its responsiveness and helpfulness. In contrast, while Complaints Pro has a higher score for support quality, the lack of recent reviews raises concerns about its reliability and consistency in this area.
- G2 reviewers note that Freshdesk's customization options allow teams to adapt workflows to their specific needs, enhancing overall efficiency. Complaints Pro does offer customization as well, but users report that it may not be as flexible or comprehensive as what Freshdesk provides.
Pricing
Entry-Level Pricing
Complaints Pro
Complaints Pro for existing Salesforce users
$26
per month
1-50 users
- Easily Find Complaints Information
- Intuitive Interface
- Wizard-Based Guidance
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Complaints Pro
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
9.1
11
8.6
3,257
Ease of Use
8.6
11
8.9
3,279
Ease of Setup
8.0
5
8.6
2,336
Ease of Admin
Not enough data
8.7
2,198
Quality of Support
9.4
11
8.7
3,154
Has the product been a good partner in doing business?
Not enough data
8.8
2,121
Product Direction (% positive)
10.0
10
8.8
3,229
Features by Category
Ticket and Case Management
9.4
6
8.9
2238
|
Verified
9.2
6
8.8
2254
|
Verified
9.2
6
8.5
2179
|
Verified
9.4
6
8.5
2058
|
Verified
9.2
6
8.3
1807
|
Verified
9.2
6
8.5
2089
|
Verified
9.2
6
8.7
2018
|
Verified
9.2
6
8.3
1372
|
Verified
Generative AI
Not enough data
7.3
328
Not enough data
7.4
324
Agentic AI - Help Desk
Not enough data
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Communication Channels
9.2
6
8.6
1925
|
Verified
9.4
6
8.9
2087
|
Verified
8.6
6
8.4
1313
|
Verified
8.6
6
8.0
1190
|
Verified
8.6
6
7.9
935
|
Verified
Platform
8.0
5
8.1
1156
|
Verified
9.3
5
8.1
1658
|
Verified
9.7
5
8.6
1548
|
Verified
9.0
5
8.3
1149
|
Verified
9.7
5
8.0
1875
|
Verified
8.3
5
8.3
1962
|
Verified
Channels
Not enough data
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Design
Not enough data
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Generative AI
Not enough data
7.7
263
Not enough data
7.7
263
Usability
8.1
6
8.8
264
8.9
6
8.7
260
8.9
6
8.8
252
Reporting
8.6
6
8.6
246
9.2
6
8.5
242
8.9
6
8.6
254
Generative AI
Not enough data
7.5
179
Not enough data
7.6
179
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
207
Not enough data
7.4
203
Generative AI
Not enough data
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Communication
Not enough data
8.8
584
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Internal Use
9.3
5
8.1
1658
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Generative AI
Not enough data
7.9
140
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Self-Service Platform
Not enough data
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
Not enough data
7.8
86
Not enough data
7.7
85
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Complaints Pro and Freshdesk are categorized as Help Desk and Complaint Management
Unique Categories
Complaints Pro is categorized as Incident Management
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Shared Inbox, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
Complaints Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
16.7%
Financial Services
16.7%
Consulting
8.3%
Staffing and Recruiting
8.3%
Market Research
8.3%
Other
41.7%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Alternatives
Discussions
Complaints Pro has no discussions with answers
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4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
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3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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