# Commusoft, Service Fusion vs FieldEdge Comparison

| | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.1 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 40 | 120 | 87 | 
| **Largest Market Segment** | Small-Business (97.4% of reviews) | Small-Business (83.6% of reviews) | Small-Business (84.9% of reviews) | 
| **Entry Level Price** | Contact Us Per Month | Starting at $208.00 | No pricing available | 

---
## Top Pros & Cons

### Commusoft

Pros:
- Ease of Use (2 reviews)
- Customer Support (1 reviews)

Cons:
- Poor Support (1 reviews)

### Service Fusion

Pros:
- Ease of Use (12 reviews)
- Customer Support (7 reviews)

Cons:
- Data Management Issues (4 reviews)
- Expensive (4 reviews)

### FieldEdge

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Connectivity Issues (1 reviews)
- Expensive (1 reviews)

---
## Ratings Comparison
| Rating | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (37 reviews) | 8.2 (110 reviews) | 7.8 (76 reviews) | 
  | **Ease of Use** | 9.2 (38 reviews) | 8.5 (110 reviews) | 7.9 (77 reviews) | 
  | **Ease of Setup** | 9.2 (24 reviews) | 7.9 (79 reviews) | 7.2 (53 reviews) | 
  | **Ease of Admin** | 9.3 (20 reviews) | 8.2 (76 reviews) | 8.2 (49 reviews) | 
  | **Quality of Support** | 9.4 (37 reviews) | 8.4 (109 reviews) | 8.2 (77 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (20 reviews) | 8.5 (76 reviews) | 8.3 (50 reviews) | 
  | **Product Direction (% positive)** | 9.7 (35 reviews) | 8.1 (111 reviews) | 7.6 (72 reviews) | 

---
## Pricing

### Commusoft

#### Entry-Level Pricing

Plan: CUSTOMER JOURNEY PLAN

Price: Contact Us Per Month

Description: For larger businesses that want to elevate their customer journeys

Key Features:
- Every feature included in our All-in-One plan
- Enable customers to easily book their services online
- Empower your scheduling team to book more jobs with route optimization

[Browse all 3 editions](https://www.g2.com/products/commusoft/pricing)

#### Free Trial

Yes

### Service Fusion

#### Entry-Level Pricing

Plan: STARTER

Price: Starting at $208.00

Description: All essential features + text messaging & auto-reminders

Key Features:
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)

[Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing)

#### Free Trial

No

### FieldEdge

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Commusoft** | N/A | N/A |
| **Service Fusion** | 7.9/10 | 27 |
| **FieldEdge** | N/A | N/A |

#### Payment Processing

| Feature | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **Encryption** | Not enough data | 8.1 (19 reviews) | Not enough data | 
| **Credit Card Processing** | Not enough data | 8.1 (26 reviews) | Not enough data | 
| **Mobile Payments** | Not enough data | 8.3 (23 reviews) | Not enough data | 
| **Digital Wallet Integration** | Not enough data | Feature Not Available | Not enough data | 

#### Administration

| Feature | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | 7.6 (25 reviews) | Not enough data | 
| **E-commerce Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Processing Fees** | Not enough data | 7.8 (26 reviews) | Not enough data | 
| **POS Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Omnichannel** | Not enough data | 7.9 (18 reviews) | Not enough data | 
| **Levels 1 & 2** | Not enough data | 7.6 (20 reviews) | Not enough data | 
| **Level 3** | Not enough data | 7.4 (20 reviews) | Not enough data | 

#### Payment Options

| Feature | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **Multi-Currency** | Not enough data | Feature Not Available | Not enough data | 
| **Online payment portal** | Not enough data | 8.4 (25 reviews) | Not enough data | 

#### Security

| Feature | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **POS Verification** | Not enough data | 8.1 (24 reviews) | Not enough data | 

#### Platform

| Feature | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **Accounting integration** | Not enough data | 7.1 (26 reviews) | Not enough data | 
| **E-commerce Integration** | Not enough data | Feature Not Available | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Commusoft** | 8.9/10 | 35 |
| **Service Fusion** | 8.0/10 | 90 |
| **FieldEdge** | 7.6/10 | 58 |

#### Generative AI

| Feature | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **AI Text Summarization** | 8.9 (6 reviews) | 7.9 (20 reviews) | Not enough data | 
| **AI Image-to-Text** | 9.2 (6 reviews) | 7.3 (20 reviews) | Not enough data | 

#### Before the Job

| Feature | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **Calendar** | 9.3 (34 reviews) | 8.3 (78 reviews) | 8.4 (51 reviews) | 
| **Dispatch** | 9.4 (27 reviews) | 8.9 (80 reviews) | 8.5 (55 reviews) | 
| **Roles** | 9.2 (30 reviews) | 8.3 (79 reviews) | 8.0 (46 reviews) | 
| **Booking** | 9.0 (31 reviews) | 8.4 (81 reviews) | 7.4 (45 reviews) | 

#### On the Job

| Feature | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **Location** | 9.0 (29 reviews) | 8.1 (78 reviews) | 8.4 (49 reviews) | 
| **Employee Communication** | 9.1 (30 reviews) | 8.0 (80 reviews) | 7.8 (47 reviews) | 
| **Behavior Monitoring** | 8.3 (24 reviews) | 7.4 (59 reviews) | 6.8 (37 reviews) | 
| **Client Notifications** | 9.1 (26 reviews) | 8.1 (73 reviews) | 7.1 (38 reviews) | 
| **Field Sales** | 7.9 (24 reviews) | Feature Not Available | 6.7 (17 reviews) | 

#### After the Job

| Feature | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **Reports** | 8.5 (31 reviews) | 7.6 (76 reviews) | 7.3 (50 reviews) | 
| **Analytics** | 8.7 (26 reviews) | 7.3 (71 reviews) | 7.0 (48 reviews) | 
| **Invoicing** | 9.2 (33 reviews) | 8.5 (79 reviews) | 8.1 (55 reviews) | 
| **CRM Integrations** | 8.2 (24 reviews) | 7.5 (63 reviews) | Feature Not Available | 

#### Agentic AI - Field Service Management

| Feature | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Service Fusion (2):** [Payment Processing Software](https://www.g2.com/categories/payment-processing), [HVAC Software](https://www.g2.com/categories/hvac)



---
## Reviewer Demographics

### By Company Size

| Segment | Commusoft | Service Fusion | FieldEdge | 
|---|---|---|---|
| **Small-Business** | 97.4% | 83.6% | 84.9% | 
| **Mid-Market** | 0% | 12.9% | 14.0% | 
| **Enterprise** | 2.6% | 3.4% | 1.2% | 

### By Industry

#### Commusoft

- **Construction:** 43.6%
- **Utilities:** 10.3%
- **Mechanical or Industrial Engineering:** 10.3%
- **Electrical/Electronic Manufacturing:** 7.7%
- **Building Materials:** 5.1%
- **Venture Capital & Private Equity:** 2.6%
- **Telecommunications:** 2.6%
- **Security and Investigations:** 2.6%
- **Oil & Energy:** 2.6%
- **Individual & Family Services:** 2.6%
- **Other:** 10.3%

#### Service Fusion

- **Construction:** 30.2%
- **Consumer Services:** 9.5%
- **Electrical/Electronic Manufacturing:** 9.5%
- **Facilities Services:** 6.9%
- **Information Technology and Services:** 4.3%
- **Real Estate:** 4.3%
- **Utilities:** 2.6%
- **Security and Investigations:** 2.6%
- **Accounting:** 1.7%
- **Consumer Goods:** 1.7%
- **Other:** 26.7%

#### FieldEdge

- **Construction:** 40.7%
- **Consumer Services:** 19.8%
- **Mechanical or Industrial Engineering:** 8.1%
- **Utilities:** 7.0%
- **Facilities Services:** 4.7%
- **Retail:** 3.5%
- **Electrical/Electronic Manufacturing:** 3.5%
- **Accounting:** 1.2%
- **Building Materials:** 1.2%
- **Consumer Goods:** 1.2%
- **Other:** 9.3%

---
## Alternatives

### Alternatives to Commusoft

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (398 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (413 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (398 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1539 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (957 reviews)

### Alternatives to Service Fusion

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (229 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (398 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (58 reviews)

### Alternatives to FieldEdge

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (229 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (398 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (398 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)

---
## Top Discussions

### Commusoft

No discussions available for this product.

### Service Fusion

- Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote
  > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..."
- Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment
  > **Top comment:** "we used to use this service back in 2020"
- Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment
  > **Top comment:** "Yes it is! It will sync every night and works great with it. "
- Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote
  > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually"

### FieldEdge

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/commusoft-vs-service-fusion-vs-fieldedge)