# Communication vs Zammad Comparison

| | Communication | Zammad | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 18 | 10 | 
| **Largest Market Segment** | Small-Business (78.6% of reviews) | Small-Business (60.0% of reviews) | 
| **Entry Level Price** | $90 month | No pricing available | 

---
## Top Pros & Cons

### Communication

Pros:
- Connectivity (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Messaging Issues (1 reviews)
- Not Intuitive (1 reviews)

### Zammad

**Not enough data**

---
## Ratings Comparison
| Rating | Communication | Zammad | 
|---|---|---|
  | **Meets Requirements** | 8.0 (9 reviews) | 8.3 (8 reviews) | 
  | **Ease of Use** | 9.1 (9 reviews) | 9.0 (8 reviews) | 
  | **Ease of Setup** | Not enough data | Not enough data | 
  | **Ease of Admin** | Not enough data | Not enough data | 
  | **Quality of Support** | 7.8 (9 reviews) | Not enough data | 
  | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | 
  | **Product Direction (% positive)** | 5.6 (8 reviews) | 8.3 (7 reviews) | 

---
## Pricing

### Communication

#### Entry-Level Pricing

Plan: Business Plan

Price: $90 month

Description: Get access to the Communication's business platform.



Key Features:
- 10 users
- 10 Mailboxes
- 1 Docs site with Custom Domain

[Browse all 3 editions](https://www.g2.com/products/communication/pricing)

#### Free Trial

Yes

### Zammad

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Communication** | N/A | N/A |
| **Zammad** | 7.1/10 | 5 |

#### Ticket and Case Management

| Feature | Communication | Zammad | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.0 (5 reviews) | 
| **Ticket response user experience** | Not enough data | 7.0 (5 reviews) | 
| **Workflow** | Not enough data | 6.7 (5 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Feature Not Available | Not enough data | 
| **Attachments/Screencasts** | Not enough data | 6.7 (5 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Communication | Zammad | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Communication | Zammad | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Communication | Zammad | 
|---|---|---|
| **Customer Portal** | Feature Not Available | 7.0 (5 reviews) | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Communication | Zammad | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Feature Not Available | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Communication** | N/A | N/A |
| **Zammad** | N/A | N/A |

#### Administration

| Feature | Communication | Zammad | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Communication | Zammad | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Communication | Zammad | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Communication | Zammad | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Communication | Zammad | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Communication | Zammad | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Communication | Zammad | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Communication** | 8.5/10 | 6 |
| **Zammad** | N/A | N/A |

#### Generative AI

| Feature | Communication | Zammad | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Communication | Zammad | 
|---|---|---|
| **Pop-up Chat** | 8.3 (6 reviews) | Not enough data | 
| **Notifications** | 8.9 (6 reviews) | Not enough data | 
| **Targeted Emails** | 8.3 (6 reviews) | Not enough data | 
| **In-App Messaging** | Feature Not Available | Not enough data | 
| **Co-Browsing** | 8.9 (6 reviews) | Not enough data | 

####  Internal Use

| Feature | Communication | Zammad | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Feature Not Available | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Team Inbox ** | Feature Not Available | Not enough data | 
| **Customer Profiles** | 8.3 (6 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Communication** | N/A | N/A |
| **Zammad** | N/A | N/A |

#### Generative AI

| Feature | Communication | Zammad | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Communication | Zammad | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Communication | Zammad | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Communication | Zammad | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Communication** | N/A | N/A |
| **Zammad** | N/A | N/A |

#### Generative AI

| Feature | Communication | Zammad | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Communication (3):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to Zammad (1):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)


---
## Reviewer Demographics

### By Company Size

| Segment | Communication | Zammad | 
|---|---|---|
| **Small-Business** | 78.6% | 60.0% | 
| **Mid-Market** | 21.4% | 30.0% | 
| **Enterprise** | 0% | 10.0% | 

### By Industry

#### Communication

- **Information Technology and Services:** 28.6%
- **Consulting:** 7.1%
- **Telecommunications:** 7.1%
- **Professional Training & Coaching:** 7.1%
- **Marketing and Advertising:** 7.1%
- **Health, Wellness and Fitness:** 7.1%
- **E-Learning:** 7.1%
- **Design:** 7.1%
- **Consumer Services:** 7.1%
- **Automotive:** 7.1%
- **Other:** 7.1%

#### Zammad

- **Information Technology and Services:** 20.0%
- **Research:** 10.0%
- **Primary/Secondary Education:** 10.0%
- **Medical Devices:** 10.0%
- **Health, Wellness and Fitness:** 10.0%
- **Financial Services:** 10.0%
- **Design:** 10.0%
- **Construction:** 10.0%
- **Computer Software:** 10.0%

---
## Alternatives

### Alternatives to Communication

- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7580 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6889 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to Zammad

- [osTicket](https://www.g2.com/products/osticket/reviews) — 4.4/5 stars (44 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7580 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6889 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1334 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

---
## Top Discussions

### Communication

No discussions available for this product.

### Zammad

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/communication-vs-zammad)