# Comments Analytics vs Unwrap.ai Comparison

| | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 23 | 26 | 
| **Largest Market Segment** | Small-Business (95.5% of reviews) | Mid-Market (50.0% of reviews) | 
| **Entry Level Price** | Free Trial 50 Queries | $0.00 Per Year | 

---
## Top Pros & Cons

### Comments Analytics

Pros:
- Accuracy (1 reviews)
- Ease of Understanding (1 reviews)


### Unwrap.ai

Pros:
- Helpful (3 reviews)
- Ease of Use (2 reviews)

Cons:
- Integration Issues (1 reviews)
- Limitations (1 reviews)

---
## Ratings Comparison
| Rating | Comments Analytics | Unwrap.ai | 
|---|---|---|
  | **Meets Requirements** | 9.8 (22 reviews) | 8.9 (20 reviews) | 
  | **Ease of Use** | 9.8 (21 reviews) | 8.5 (21 reviews) | 
  | **Ease of Setup** | Not enough data | 9.1 (16 reviews) | 
  | **Ease of Admin** | Not enough data | 7.7 (11 reviews) | 
  | **Quality of Support** | 9.2 (22 reviews) | 9.9 (20 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.9 (12 reviews) | 
  | **Product Direction (% positive)** | 10.0 (22 reviews) | 10.0 (19 reviews) | 

---
## Pricing

### Comments Analytics

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 50 Queries

Description: This plan is a great place to start.


Key Features:
- Free

[Browse all 3 editions](https://www.g2.com/products/comments-analytics/pricing)

#### Free Trial

Yes

### Unwrap.ai

#### Entry-Level Pricing

Plan: Flexible plans

Price: $0.00 Per Year

Description: Custom plans for custom needs, with options to start with a 30-day trial based on your data.



Key Features:
- Customer intelligence platform

[Learn more about Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Comments Analytics** | 9.5/10 | 23 |
| **Unwrap.ai** | 8.5/10 | 18 |

#### Feedback Management

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Tagging** | 9.7 (22 reviews) | 8.1 (12 reviews) | 
| **Segmentation** | 9.6 (22 reviews) | 7.8 (13 reviews) | 
| **Custom Reports and Dashboards** | 9.8 (22 reviews) | 6.9 (15 reviews) | 

#### Feedback Analysis

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Thematic Analysis** | 9.6 (22 reviews) | 9.1 (17 reviews) | 
| **Sentiment Analysis** | 9.9 (22 reviews) | 8.9 (14 reviews) | 
| **NPS/CSAT Scoring** | Feature Not Available | 8.1 (9 reviews) | 

#### Feedback Sources

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Online Reviews** | 9.6 (21 reviews) | 9.3 (12 reviews) | 
| **Surveys** | 8.4 (22 reviews) | 9.5 (10 reviews) | 
| **Social Media** | 9.4 (22 reviews) | 9.2 (10 reviews) | 
| **Customer Service Channels** | 9.5 (22 reviews) | 9.4 (17 reviews) | 

#### Generative AI

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.7 (5 reviews) | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Comments Analytics** | N/A | N/A |
| **Unwrap.ai** | N/A | N/A |

#### Survey Management

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Comments Analytics** | 9.6/10 | 8 |
| **Unwrap.ai** | N/A | N/A |

#### Setup

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Integration** | 9.2 (8 reviews) | Not enough data | 
| **Maintenance** | 9.2 (8 reviews) | Not enough data | 
| **No-Code** | 9.8 (8 reviews) | Not enough data | 

#### Data

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Security** | 9.8 (8 reviews) | Not enough data | 
| **Data Visualization** | 9.6 (8 reviews) | Not enough data | 

#### Analysis

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Automation** | 9.6 (8 reviews) | Not enough data | 
| **Named entity recognition** | 9.8 (8 reviews) | Not enough data | 
| **Keyphrase Extraction** | 10.0 (8 reviews) | Not enough data | 
| **Topic Analysis** | 10.0 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | 9.8 (8 reviews) | Not enough data | 
| **Language Identification** | 9.4 (8 reviews) | Not enough data | 
| **Syntax/Part of Speech Parsing** | 9.6 (8 reviews) | Not enough data | 

#### Customization

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Pre-Built Parameterization** | 9.0 (8 reviews) | Not enough data | 
| **Custom Extension** | 9.2 (8 reviews) | Not enough data | 
| **Compositionality** | 9.4 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **AI Text Generation** | 9.5 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 9.5 (7 reviews) | Not enough data | 

### Brand Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Comments Analytics** | 9.8/10 | 6 |
| **Unwrap.ai** | N/A | N/A |

#### Brand Signals

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Comparison** | 9.7 (6 reviews) | Not enough data | 
| **AI** | 10.0 (6 reviews) | Not enough data | 
| **Brand Health** | 9.7 (6 reviews) | Not enough data | 

#### Brand Analytics

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Trend Analysis** | 10.0 (6 reviews) | Not enough data | 
| **Tracking** | 9.7 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Comments Analytics** | 9.3/10 | 8 |
| **Unwrap.ai** | N/A | N/A |

#### Generative AI

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **AI Text Generation** | 9.5 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 9.8 (7 reviews) | Not enough data | 

#### Process

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Mentions** | 9.6 (8 reviews) | Not enough data | 
| **Tickets** | 9.0 (8 reviews) | Not enough data | 
| **Macros** | 8.8 (8 reviews) | Not enough data | 

#### Channels

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Email** | 9.8 (8 reviews) | Not enough data | 
| **Social** | 9.6 (8 reviews) | Not enough data | 
| **Live Chat** | 9.6 (8 reviews) | Not enough data | 
| **Phone** | 7.5 (8 reviews) | Not enough data | 
| **Text** | 9.8 (8 reviews) | Not enough data | 

#### Insight

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Surveys** | 9.2 (8 reviews) | Not enough data | 
| **Reporting** | 9.8 (8 reviews) | Not enough data | 
| **Visitor Activity** | 9.0 (8 reviews) | Not enough data | 
| **Help Desk** | 9.8 (8 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Comments Analytics** | N/A | N/A |
| **Unwrap.ai** | N/A | N/A |

#### Generative AI

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Comments Analytics (2):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Brand Intelligence Software](https://www.g2.com/categories/brand-intelligence)

**Unique to Unwrap.ai (2):** [Survey Software](https://www.g2.com/categories/survey), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Comments Analytics | Unwrap.ai | 
|---|---|---|
| **Small-Business** | 95.5% | 23.1% | 
| **Mid-Market** | 0% | 50.0% | 
| **Enterprise** | 4.5% | 26.9% | 

### By Industry

#### Comments Analytics

- **Computer Software:** 27.3%
- **Consulting:** 9.1%
- **Business Supplies and Equipment:** 9.1%
- **Automotive:** 9.1%
- **Wholesale:** 4.5%
- **Public Relations and Communications:** 4.5%
- **Marketing and Advertising:** 4.5%
- **Information Technology and Services:** 4.5%
- **Consumer Services:** 4.5%
- **Consumer Goods:** 4.5%
- **Other:** 18.2%

#### Unwrap.ai

- **Computer Software:** 28.0%
- **Financial Services:** 12.0%
- **Consumer Electronics:** 12.0%
- **Renewables & Environment:** 8.0%
- **Information Technology and Services:** 8.0%
- **Telecommunications:** 4.0%
- **Retail:** 4.0%
- **Music:** 4.0%
- **Market Research:** 4.0%
- **Hospitality:** 4.0%
- **Other:** 12.0%

---
## Alternatives

### Alternatives to Comments Analytics

- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (356 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23538 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4161 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4056 reviews)

### Alternatives to Unwrap.ai

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23538 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (480 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (356 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (47952 reviews)

---
## Top Discussions

### Comments Analytics

No discussions available for this product.

### Unwrap.ai

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/comments-analytics-vs-unwrap-ai)