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Compare Comments Analytics and Unwrap.ai 
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At a Glance
Market Segments
Small-Business (95.5% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
Free Trial 50 Queries
Starting at $24,000.00 Per Year
Comments Analytics
Star Rating
(23)4.8 out of 5
Market Segments
Small-Business (95.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Queries
Browse all 3 pricing plansUnwrap.ai
Star Rating
(18)4.7 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24,000.00 Per Year
Learn more about Unwrap.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Unwrap.ai excels in its AI Text Generation capabilities, scoring 9.5, while Comments Analytics shines in AI Text Summarization with a perfect score of 10.0, indicating a stronger focus on summarizing large volumes of text efficiently.
- Reviewers mention that Unwrap.ai's Custom Reports and Dashboards feature received a low score of 5.7, which users find limiting, whereas Comments Analytics offers a robust Custom Reports and Dashboards feature with a score of 9.8, allowing for more tailored insights.
- G2 users highlight that Unwrap.ai has a strong Ease of Setup rating of 9.5, making it user-friendly for new adopters, while Comments Analytics, despite its higher overall ratings, lacks specific data on Ease of Setup, which may concern potential users looking for a seamless onboarding experience.
- Reviewers say that Unwrap.ai's Feedback Management features, particularly in Tagging (8.6) and Segmentation (8.1), are less advanced compared to Comments Analytics, which boasts higher scores of 9.7 and 9.6 respectively, indicating a more sophisticated approach to managing and analyzing feedback.
- Users on G2 report that Unwrap.ai's Quality of Support is rated at 9.8, which is higher than Comments Analytics' 9.2, suggesting that Unwrap.ai may provide more responsive and effective customer support, a critical factor for ongoing user satisfaction.
- Reviewers mention that both products have a perfect score of 10.0 in Product Direction, indicating that both Unwrap.ai and Comments Analytics are seen as forward-thinking solutions, but users may prefer Comments Analytics for its broader market appeal to small businesses.
Pricing
Entry-Level Pricing
Comments Analytics
Free
Free Trial
50 Queries
This plan is a great place to start.
- Free
Unwrap.ai
Flexible plans
Starting at $24,000.00
Per Year
Custom plans for custom needs, with options to start with a 30-day trial based on your data.
- Customer intelligence platform
Free Trial
Comments Analytics
Free Trial is available
Unwrap.ai
Free Trial is available
Ratings
Meets Requirements
9.8
22
8.9
14
Ease of Use
9.8
21
8.6
14
Ease of Setup
Not enough data
8.8
11
Ease of Admin
Not enough data
7.6
9
Quality of Support
9.2
22
9.9
14
Has the product been a good partner in doing business?
Not enough data
9.8
9
Product Direction (% positive)
10.0
22
10.0
12
Features by Category
Feedback Management
9.7
22
8.2
11
9.6
22
7.9
11
9.8
22
6.4
11
Feedback Analysis
9.6
22
8.9
11
9.9
22
8.9
11
Feature Not Available
8.1
9
Feedback Sources
9.6
21
9.3
10
8.4
22
9.5
10
9.4
22
9.1
9
9.5
22
9.2
10
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Setup
9.2
8
Not enough data
9.2
8
Not enough data
9.8
8
Not enough data
Data
9.8
8
Not enough data
9.6
8
Not enough data
Analysis
9.6
8
Not enough data
9.8
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
9.8
8
Not enough data
9.4
8
Not enough data
9.6
8
Not enough data
Customization
9.0
8
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
Generative AI
9.5
7
Not enough data
9.5
7
Not enough data
Brand Signals
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Brand Analytics
10.0
6
Not enough data
9.7
6
Not enough data
Generative AI
9.5(won by default)
7
Not enough data
9.8(won by default)
7
Not enough data
Process
9.6(won by default)
8
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
8
Not enough data
Channels
9.8(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
7.5(won by default)
8
Not enough data
9.8(won by default)
8
Not enough data
Insight
9.2(won by default)
8
Not enough data
9.8(won by default)
8
Not enough data
9.0(won by default)
8
Not enough data
9.8(won by default)
8
Not enough data
Categories
Categories
Shared Categories
Comments Analytics and Unwrap.ai are categorized as Feedback Analytics
Unique Categories
Unwrap.ai has no unique categories
Reviews
Reviewers' Company Size
Comments Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Unwrap.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.3%
Consulting
9.1%
Business Supplies and Equipment
9.1%
Automotive
9.1%
Wholesale
4.5%
Other
40.9%
Computer Software
33.3%
Renewables & Environment
11.1%
Financial Services
11.1%
Telecommunications
5.6%
Retail
5.6%
Other
33.3%
Alternatives
Discussions
Comments Analytics has no discussions with answers
Unwrap.ai has no discussions with answers
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