Compare Commence CRM and Dynamics 365 Sales
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Mid-Market (39.4% of reviews)
Entry-Level Pricing
$19-24/ user, per month
$210/month per user
Commence CRM
Star Rating
(18)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$19-24/ user, per month
Browse all 4 pricing plans
Dynamics 365 Sales
Star Rating
(1,618)3.8 out of 5
Market Segments
Mid-Market (39.4% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plans
Commence CRM vs Dynamics 365 Sales
When assessing the two solutions, reviewers found Dynamics 365 Sales easier to use and administer. However, reviewers preferred the ease of set up, and doing business with Commence CRM overall.
- Reviewers felt that Dynamics 365 Sales meets the needs of their business better than Commence CRM.
- When comparing quality of ongoing product support, reviewers felt that Commence CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Commence CRM over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
Commence CRM
Free Trial is available
Dynamics 365 Sales
No trial information availableRatings
Meets Requirements
7.7
14
8.1
1,291
Ease of Use
7.3
14
7.4
1,297
Ease of Setup
8.1
8
7.2
417
Ease of Admin
7.3
8
7.6
385
Quality of Support
8.2
12
7.5
1,132
Has the product been a good partner in doing business?
9.0
7
7.8
380
Product Direction (% positive)
7.5
14
6.3
1,268
Features by Category
Sales Force Automation
Not enough data
8.1
965
|
Verified
Not enough data
7.9
679
|
Verified
Not enough data
7.9
905
|
Verified
Not enough data
7.8
971
|
Verified
Not enough data
7.6
736
|
Verified
Not enough data
7.9
869
|
Verified
Not enough data
7.6
730
|
Verified
Not enough data
7.8
721
|
Verified
Not enough data
8.0
768
|
Verified
Marketing Automation
Not enough data
7.6
754
|
Verified
Not enough data
7.5
732
|
Verified
Not enough data
7.8
822
|
Verified
Not enough data
7.6
642
|
Verified
Customer Support
Not enough data
8.0
708
|
Verified
Not enough data
7.8
672
|
Verified
Not enough data
7.9
694
|
Verified
Not enough data
7.7
603
|
Verified
Not enough data
7.9
630
|
Verified
Reporting & Analytics
Not enough data
7.9
896
|
Verified
Not enough data
7.9
946
|
Verified
Not enough data
7.7
783
|
Verified
Mobile & Social
Not enough data
7.5
556
|
Verified
Not enough data
7.6
550
|
Verified
Not enough data
7.4
620
|
Verified
Platform
Not enough data
8.1
293
|
Verified
Not enough data
8.1
308
|
Verified
Not enough data
8.2
302
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
7.9
249
|
Verified
Not enough data
7.8
276
|
Verified
Not enough data
7.7
292
|
Verified
Not enough data
7.8
254
|
Verified
Integration
Not enough data
7.9
297
|
Verified
Not enough data
7.8
234
|
Verified
Not enough data
7.6
239
|
Verified
Generative AI
Not enough data
8.1
18
Agentic AI - CRM
Not enough data
8.0
5
Not enough data
6.7
5
Not enough data
7.7
8
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Predictive Analytics
Not enough data
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Sales Management
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Feedback
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Commence CRM and Dynamics 365 Sales are categorized as CRM
Unique Categories
Commence CRM is categorized as Marketing Automation and Online Form Builder
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Reviews
Reviewers' Company Size
Commence CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Investment Management
13.3%
Construction
13.3%
Computer Software
13.3%
Wholesale
6.7%
Retail
6.7%
Other
46.7%
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
3.9%
Marketing and Advertising
3.9%
Financial Services
3.9%
Other
67.3%
Alternatives
Discussions
Who are Commence Corporation’s major competitors?
1 Comment
Official Response from Commence CRM
Commence CRM offers a comprehensive set of business applications that rival enterprise level products costing much more. Competitors include Salesforce.com,...Read more
What level of support services does Commence provide?
1 Comment
Official Response from Commence CRM
Commence offers two levels of customer support. Basic Support, which offers customers free email and free training videos and Premium Support, for those...Read more
How often are new versions released?
1 Comment
Official Response from Commence CRM
Product updates and enhancements are typically released twice a year.
Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
BM
Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several...Read more
I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?
1 Comment
G2
To set up and customize your sales pipeline in Dynamics 365 Sales:
Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"...Read more
