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# Commence CRM vs Salesforce Sales Cloud Comparison - What are their main differences?

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Commence CRMSalesforce Sales Cloud[+ Add Product](#)

Pricing

**Commence CRM**
Free Trial

**$29.00** Per User Per Month · SalesCRM

**$39.00** Per User Per Month · MarketingCRM

**$50.00** Per User Per Month · Project management CRM

**$65.00** Per User Per Month · Customer Service CRM

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**Salesforce Sales Cloud**
Free Trial

**$25.00** 1 User Per Month · Starter Edition

**$100.00** 1 User Per Month · Professional Edition

**$165.00** 1 User Per Month · Enterprise Edition

**$330.00** 1 User Per Month · Unlimited Edition

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**Pricing Insights**
from reviews

Perceived Cost

**Commence CRM**
$$$$$

**Salesforce Sales Cloud**
$$$$$

Average Discount

**Commence CRM**
Not enough reviews yet

**Salesforce Sales Cloud**
16%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Commence CRM** 6 months
Based on 100 responses

**Salesforce Sales Cloud** 6 months
Based on 100 responses

Return on Investment

**Commence CRM** 6 months
Based on 100 responses

**Salesforce Sales Cloud** 6 months
Based on 100 responses

 ![Commence CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1487565683/commence-crm.png "Commence CRM")

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

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**Pros & Cons**
from reviews

**Commence CRM**
Not enough data

**Salesforce Sales Cloud**

Easy To Use (902)

More Time Selling (705)

High Costs (583)

Steep Learning Curve (396)

Integrations

**Commence CRM**
Not enough data

**Salesforce Sales Cloud**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-revenue-marketing.png "Product Avatar Image")

6sense Revenue Marketing

](https://www.g2.com/products/6sense-revenue-marketing/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-sales.png "Product Avatar Image")

6sense Sales Intelligence

](https://www.g2.com/products/6sense-sales/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image")

Adobe Acrobat

](https://www.g2.com/products/adobe-acrobat/reviews)[
View all
](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/integrations)

Screenshots

**Commence CRM**
 ![Commence CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/54775/expirable-direct-uploads_2F1b95000c-e77c-491d-9aa1-051fcd8049e9_2FCommenceCRM_screenshot.png)

**Salesforce Sales Cloud**
 ![Salesforce Sales Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331455/Screenshot-2025-02-28-at-3.19.28-PM.png)

**Ratings**
from reviews

Meets Requirements

**Commence CRM**

**7.7** /10

Based on 14 responses

**Salesforce Sales Cloud**

**8.8** /10

Based on 14,333 responses

Ease of Use

**Commence CRM**

**7.3** /10

Based on 14 responses

**Salesforce Sales Cloud**

**8.2** /10

Based on 19,735 responses

Ease of Setup

**Commence CRM**

**8.1** /10

Based on 8 responses

**Salesforce Sales Cloud**

**7.9** /10

Based on 10,631 responses

Ease of Admin

**Commence CRM**

**7.3** /10

Based on 8 responses

**Salesforce Sales Cloud**

**7.9** /10

Based on 4,588 responses

Quality of Support

**Commence CRM**

**8.2** /10

Based on 12 responses

**Salesforce Sales Cloud**

**8.1** /10

Based on 12,528 responses

Has the product been a good partner in doing business?

**Commence CRM**

**9.0** /10

Based on 7 responses

**Salesforce Sales Cloud**

**8.4** /10

Based on 4,554 responses

Product Direction (% positive)

**Commence CRM**

**7.5** /10

Based on 14 responses

**Salesforce Sales Cloud**

**8.3** /10

Based on 13,907 responses

**Features**
ratings from reviews

CRM

Not enough data

**8.8** /10

Based on 12,744 responses

Location Intelligence

Not enough data

**8.4** /10

Based on 45 responses

AI Sales Assistant

Not enough data

**8.8** /10

Based on 442 responses

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Sales Engagement

Not enough data

**8.5** /10

Based on 642 responses

Conversation Intelligence

Not enough data

**8.9** /10

Based on 185 responses

Revenue Operations & Intelligence (RO&I)

Not enough data

**8.4** /10

Based on 88 responses

Field Sales

Not enough data

**8.6** /10

Based on 41 responses

Business Scheduling

Not enough data

**8.3** /10

Based on 186 responses

Sales Planning

Not enough data

**8.5** /10

Based on 207 responses

Lead Scoring

Not enough data

**8.5** /10

Based on 520 responses

Sales Performance Management

Not enough data

**8.5** /10

Based on 689 responses

Email Tracking

Not enough data

**8.4** /10

Based on 718 responses

Sales Analytics

Not enough data

**8.8** /10

Based on 1,215 responses

Outbound Call Tracking

Not enough data

**8.6** /10

Based on 222 responses

Sales Coaching

Not enough data

**8.7** /10

Based on 311 responses

Sales Enablement

Not enough data

**8.3** /10

Based on 446 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
66.7%

Mid-Market(51-1000 emp.)
25.0%

Enterprise(\> 1000 emp.)
8.3%

Small-Business(50 or fewer emp.)
66.7%

Mid-Market(51-1000 emp.)
25.0%

Enterprise(\> 1000 emp.)
8.3%

Small-Business(50 or fewer emp.)
20.6%

Mid-Market(51-1000 emp.)
45.7%

Enterprise(\> 1000 emp.)
33.7%

Small-Business(50 or fewer emp.)
20.6%

Mid-Market(51-1000 emp.)
45.7%

Enterprise(\> 1000 emp.)
33.7%

**Reviewers' Industry**

[![Commence CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1487565683/commence-crm.png "Commence CRM")](https://www.g2.com/products/commence-crm/reviews)
Commence CRM

Investment Management
13.3%

Construction
13.3%

Computer Software
13.3%

Wholesale
6.7%

Retail
6.7%

Other
46.7%

[![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
Salesforce Sales Cloud

Computer Software
13.1%

Information Technology and Services
11.7%

Financial Services
7.1%

Marketing and Advertising
4.8%

Non-Profit Organization Management
3.0%

Other
60.4%

Alternatives

**Commence CRM Alternatives**

 ![Insightly CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1544545315/insightly-crm.jpg "Insightly CRM")

[
Insightly CRM
](/products/insightly-crm/reviews)

 ![Workbooks](https://images.g2crowd.com/uploads/product/hd_favicon/c1bd0d82e76f801ba71fa62855178e9f/workbooks.svg "Workbooks")

[
Workbooks
](/products/workbooks/reviews)

 ![Sugar Sell](https://images.g2crowd.com/uploads/product/hd_favicon/fdd8c5b3dcb3415718f945eed05b2013/sugar-sell.svg "Sugar Sell")

[
Sugar Sell
](/products/sugar-sell/reviews)

 ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")

[
Microsoft Dynamics 365 Sales
](/products/dynamics-365-sales/reviews)

**Salesforce Sales Cloud Alternatives**

 ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft")

[
Salesloft
](/products/salesloft/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io")

[
Apollo.io
](/products/apollo-io/reviews)

 ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")

[
Outreach
](/products/outreach/reviews)

## Commence CRM vs Salesforce Sales Cloud FAQs

Generated using AI

Last updated: November 13, 2026

### What is the difference between Salesforce Sales Cloud vs Commence CRM?

Salesforce Sales Cloud stands out for its larger review base and stronger ease-of-use and requirements scores, while Commence CRM scores slightly higher for setup and support.

| Dimension | [Salesforce Sales Cloud](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | [Commence CRM](https://www.g2.com/products/commence-crm/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.4/5 (27.5k+ reviews) | 4.1/5 (10+ reviews) |
| Largest Segment | Mid-Market | — |
| Ease of Setup | 7.9 | 8.1 |
| Quality of Support | 8.1 | 8.2 |
| Top Reviewer-Cited Strength | Easy to use, 900+ mentions | Flexible customization and practical workflows in recent reviews |

### How do the pricing models of Salesforce Sales Cloud and Commence CRM compare?

Salesforce Sales Cloud scores higher on reviewer satisfaction with price and cost, making it the stronger value signal versus Commence CRM.

- **Salesforce Sales Cloud:** Recent reviewers describe pricing as expected or competitive, while others cite cost as a drawback, including rising per-user costs and extra charges for advanced capabilities.
- **Commence CRM:** Older reviewers praise its value and describe it as costing about half as much as competing solutions; recent reviews emphasize flexibility and practicality rather than pricing.
- **Switching considerations:** Recent Salesforce Sales Cloud reviewers cite cost and complex packaging as reasons to weigh alternatives; Commence CRM reviewers have described its value as a reason to stay with it over other applications.

### What are the best alternatives to Salesforce Sales Cloud and Commence CRM?

The leading alternatives to Salesforce Sales Cloud and Commence CRM are Salesloft, HubSpot Sales Hub, and Insightly CRM.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Salesforce Sales Cloud](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (27.5k+ reviews) | Mid-Market | Recent reviewers describe pricing as expected or competitive, while others cite high costs. | Centralized customer and sales information, with automation and reporting |
| [Commence CRM](https://www.g2.com/products/commence-crm/reviews) | 4.1/5 (10+ reviews) | — | — | Recent reviewers praise flexibility and practical sales-process management |
| [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5 (9.9k+ reviews) | Mid-Market | — | — |
| [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (14.3k+ reviews) | Small-Business | — | — |
| [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) | 4.2/5 (900+ reviews) | Small-Business | — | — |

### Which CRM features should I prioritize when comparing Salesforce Sales Cloud and Commence CRM?

Prioritize usability, setup and administration, support, customization, and reporting when evaluating Salesforce Sales Cloud and Commence CRM.

- **Usability:** Salesforce Sales Cloud scores 8.2 on Ease of Use versus 7.3 for Commence CRM; its Easy To Use theme has 900+ mentions.
- **Setup and administration:** Commence CRM leads Ease of Setup, 8.1 to 7.9. Salesforce Sales Cloud leads Ease of Admin, 7.9 to 7.3, and its Easy Implementation theme has 300+ mentions.
- **Support:** Scores are near parity: Commence CRM 8.2 and Salesforce Sales Cloud 8.1.
- **Customization:** Salesforce Sales Cloud's Flexible CRM Customization theme has 600+ mentions; recent Commence CRM reviewers also describe adapting the product to business processes.
- **Reporting:** Salesforce Sales Cloud's Custom Sales Reporting theme has 300+ mentions, and recent reviewers cite dashboards and pipeline reporting.

### What are the pros and cons of Salesforce Sales Cloud vs Commence CRM?

Salesforce Sales Cloud's headline strength is its broad sales workflow, reporting, and integration capability; Commence CRM's is flexible customization for business processes.

- **Salesforce Sales Cloud strengths:** Reviewers praise centralized customer records, lead and opportunity tracking, automation, dashboards, and integrations. Easy To Use has 900+ mentions, Flexible CRM Customization 600+, and Cross-Platform Integrations 500+.
- **Salesforce Sales Cloud trade-offs:** Reviewers describe a learning curve, a busy interface, and setup and administration demands. High Costs has 500+ mentions and Steep Learning Curve 300+.
- **Commence CRM strengths:** Reviewers describe adaptable workflows, customizable screens, customer-history management, and useful reporting; one reviewer highlights support and value.
- **Commence CRM trade-offs:** Reviewers note that extensive customization can require planning, and older reviews identify dated interface elements and synchronization or connectivity maintenance in client-server deployments.

### Is Salesforce Sales Cloud or Commence CRM better for small businesses?

Salesforce Sales Cloud is the better-supported small-business fit in the available segment data, while Commence CRM has reviewer praise for adapting to small and midsized companies.

- **Salesforce Sales Cloud:** Its largest reviewer company-size segment is Mid-Market. Recent reviewers value centralized lead and customer tracking, but also describe complexity, training needs, and cost as considerations for smaller teams.
- **Commence CRM:** Its largest segment is not specified. A reviewer describes it as fitting small and midsized companies and praises its flexibility; other reviewers highlight customization for specific workflows.

### Which CRM platform has better integrations?

Salesforce Sales Cloud has the stronger integration signal, with 510 all-time mentions of Cross-Platform Integrations versus no comparable mention count for Commence CRM.

- **Salesforce Sales Cloud:** Cross-Platform Integrations has 500+ mentions. Recent reviewers describe connecting marketing, communication, productivity, and project-management tools, as well as other business systems.
- **Commence CRM:** Recent integration mentions are not established; older reviewers describe Outlook integration and use of its API for third-party applications.

### How do Salesforce Sales Cloud and Commence CRM compare on customer support?

Commence CRM and Salesforce Sales Cloud are at parity on Quality of Support, scoring 8.2 and 8.1 respectively, a 0.1-point difference.

- **Salesforce Sales Cloud:** Recent reviewers describe responsive support and access to help resources, while one reviewer reports difficulty getting assistance with a connector issue.
- **Commence CRM:** Reviewers in older reviews praise technical support and helpful service; another reports slow responses and a negative maintenance-support experience.

### Which is easier to implement, Salesforce Sales Cloud or Commence CRM?

Salesforce Sales Cloud and Commence CRM are at parity on Ease of Setup, scoring 7.9 and 8.1 respectively, a 0.2-point difference that gives Commence CRM a slight lead.

- **Salesforce Sales Cloud:** Recent reviewers describe setup as straightforward in some cases, but also cite complexity, training needs, and configuration effort, especially for customized processes.
- **Commence CRM:** Reviewers describe quick customization and setup for tailored workflows; older feedback notes that complex database designs can require planning or outside help.

### Which product has better Reporting?

Reporting is the focus feature across Salesforce Sales Cloud and Commence CRM reviews.

- **Salesforce Sales Cloud:** Custom Sales Reporting has 300+ mentions. Recent reviewers praise pipeline reports, customizable dashboards, scheduled reporting, and sales analytics; some note that report setup and customization take effort.
- **Commence CRM:** Recent reviews describe reporting for sales forecasting and activity visibility. Older reviewers praise flexible printable reports and reporting and analytics, but no all-time reporting mention count is supplied.