Link copied to clipboard # CommBox vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/commbox/zendesk-for-customer-service/export.csv) CommBoxZendesk for Customer Service[+ Add Product](#) Pricing **CommBox** No pricing available **Zendesk for Customer Service** Free Trial **$19.00** 1 user per month billed annually ยท Support Only (Team) **Pricing Insights** from reviews Time to Implement **CommBox** 1 monthFaster Based on 10 responses **Zendesk for Customer Service** 2 months Based on 1118 responses Return on Investment **CommBox** Not enough reviews yet **Zendesk for Customer Service** 16 months Based on 843 responses Perceived Cost **CommBox** Not enough reviews yet **Zendesk for Customer Service** $$$$$ Average Discount **CommBox** Not enough reviews yet **Zendesk for Customer Service** 10% ![CommBox](https://images.g2crowd.com/uploads/product/hd_favicon/4850240427fc7c7bd56e89e3a45dab57/commbox.svg "CommBox") ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **CommBox** [ Ease of Use (7) ](https://www.g2.com/products/commbox/reviews?filters%5Bsentiment_snippet%5D=1706602&qs=pros-and-cons#reviews)[ Features (6) ](https://www.g2.com/products/commbox/reviews?filters%5Bsentiment_snippet%5D=1708805&qs=pros-and-cons#reviews)[ Complex Platform (2) ](https://www.g2.com/products/commbox/reviews?filters%5Bsentiment_snippet%5D=1708163&qs=pros-and-cons#reviews)[ Delays (2) ](https://www.g2.com/products/commbox/reviews?filters%5Bsentiment_snippet%5D=1708387&qs=pros-and-cons#reviews) **Zendesk for Customer Service** [ Intuitive Interface (353) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2522451&qs=pros-and-cons#reviews)[ Efficient Ticket Management (218) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523093&qs=pros-and-cons#reviews)[ Expensive As Teams Grow (126) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523978&qs=pros-and-cons#reviews)[ Steep Learning Curve (109) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640974&qs=pros-and-cons#reviews) Integrations **CommBox** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ View all ](https://www.g2.com/products/commbox/integrations) **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **CommBox** ![CommBox screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/122658/CommBox---Unified-Inbox---Agent-Workspace.png) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) **Ratings** from reviews Meets Requirements **CommBox** 9.3 9.329 **Zendesk for Customer Service** 8.6 8.65,264 Ease of Use **CommBox** 9.3 9.328 **Zendesk for Customer Service** 8.5 8.55,549 Ease of Setup **CommBox** 9.3 9.322 **Zendesk for Customer Service** 8.0 8.03,399 Ease of Admin **CommBox** 9.7 9.722 **Zendesk for Customer Service** 8.2 8.23,193 Quality of Support **CommBox** 9.2 9.228 **Zendesk for Customer Service** 8.4 8.45,093 Has the product been a good partner in doing business? **CommBox** 9.6 9.622 **Zendesk for Customer Service** 8.4 8.43,116 Product Direction (% positive) **CommBox** 8.8 8.819 **Zendesk for Customer Service** 8.0 8.04,909 **Features** ratings from reviews Conversational Support 9.8 11 8.1 1,099 Customer Self-Service 9.7 8 8.2 1,799 Chatbots 9.6 9 8.2 614 AI Customer Support Agents Not enough data 8.3 119 Customer Service Automation Not enough data 7.9 121 Digital Customer Service Platforms Not enough data 8.1 80 Live Chat Not enough data 8.3 2,706 Social Customer Service Not enough data 8.4 843 Proactive Notification Not enough data 8.4 198 Shared Inbox Not enough data 8.1 425 Help Desk Not enough data 8.6 3,879 Complaint Management Not enough data 8.2 897 Workforce Management Not enough data 8.7 28 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 30.4% Mid-Market(51-1000 emp.) 43.5% Enterprise(\> 1000 emp.) 26.1% Small-Business(50 or fewer emp.) 30.4% Mid-Market(51-1000 emp.) 43.5% Enterprise(\> 1000 emp.) 26.1% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.4% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.4% **Reviewers' Industry** [![CommBox](https://images.g2crowd.com/uploads/product/hd_favicon/4850240427fc7c7bd56e89e3a45dab57/commbox.svg "CommBox")](https://www.g2.com/products/commbox/reviews) CommBox Insurance 11.1% Information Technology and Services 6.7% Consumer Services 6.7% Government Administration 4.4% Health, Wellness and Fitness 4.4% Other 66.7% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.1% Consumer Services 4.4% Other 58.0% Alternatives **CommBox Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") [ LiveChat ](/products/livechat/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews)