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Compare CometChat and Wati 
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At a Glance
Market Segments
Small-Business (75.5% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
CometChat
Star Rating
(110)4.6 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CometChatWati
Star Rating
(452)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in user-friendliness, with many users appreciating its simple interface that facilitates quick customer communication. This ease of use is highlighted by feedback mentioning how the platform helps manage chats efficiently, making customer support more effective.
- Users say CometChat stands out for its robust API support and real-time communication features, such as voice and video calls. Developers particularly value the ability to integrate applications seamlessly, which enhances the overall user experience.
- According to verified reviews, Wati's setup process is notably straightforward, with users praising the clear guidance provided during onboarding. This contrasts with CometChat, where some users have reported challenges in configuration, indicating a potential hurdle for new users.
- Reviewers mention that CometChat offers a variety of communication options, including stickers and moderation tools, which are beneficial for developers looking to create engaging user experiences. However, Wati's focus on WhatsApp communication is seen as a significant advantage for businesses prioritizing customer interactions through popular messaging platforms.
- G2 reviewers highlight that while both platforms have similar star ratings, Wati's higher G2 Score reflects a stronger overall user satisfaction, supported by a larger number of recent reviews. This suggests that Wati is currently more aligned with user needs and expectations.
- Users express that CometChat's quality of support is commendable, with many appreciating the responsiveness and effectiveness of the help provided. In contrast, Wati's support is viewed as adequate but not as highly rated, indicating a potential area for improvement in customer service.
Pricing
Entry-Level Pricing
CometChat
No pricing availableWati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
CometChat
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
9.3
90
8.9
350
Ease of Use
9.2
90
9.2
359
Ease of Setup
8.9
79
9.0
321
Ease of Admin
9.4
75
9.1
269
Quality of Support
9.3
90
8.6
342
Has the product been a good partner in doing business?
9.3
74
9.1
265
Product Direction (% positive)
5.6
87
9.3
330
Features by Category
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
153
Not enough data
7.9
153
Not enough data
8.6
165
Not enough data
8.4
153
Not enough data
8.7
155
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.0
31
|
Verified
8.8
129
8.5
31
|
Verified
8.5
117
8.4
29
|
Verified
8.5
114
Support
8.2
30
|
Verified
8.6
120
7.8
26
8.3
115
8.7
30
|
Verified
8.6
128
Responses
Not enough data
8.6
172
Not enough data
8.8
168
Not enough data
8.7
165
Not enough data
8.6
160
Not enough data
8.5
154
Platform
Not enough data
8.7
163
Not enough data
8.8
141
Not enough data
8.4
160
Not enough data
8.0
160
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
API Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.5(won by default)
56
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
59
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Moderation - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
89
Not enough data
9.4
90
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
88
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Categories
Categories
Shared Categories
CometChat and Wati are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
CometChat is categorized as Content Moderation Tools, Video Platform as a Service (VPaaS), and Bot Platforms
Wati is categorized as Chatbots, Proactive Notification, Customer Communications Management, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
CometChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Health, Wellness and Fitness
6.9%
Internet
5.9%
Information Technology and Services
4.9%
Utilities
3.9%
Other
58.8%
Education Management
10.2%
Information Technology and Services
7.3%
Retail
6.6%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.8%
Other
64.1%
Discussions
CometChat has no discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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