# Comcast Business VoiceEdge vs Ultatel Comparison | | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Star Rating** | 3.6 out of 5 | 4.7 out of 5 | | **Total Reviews** | 35 | 51 | | **Largest Market Segment** | Small-Business (58.8% of reviews) | Small-Business (74.5% of reviews) | | **Entry Level Price** | No pricing available | Starting at $18.00 1 User Per Month | --- ## Top Pros & Cons ### Comcast Business VoiceEdge Pros: - Business Tools (1 reviews) - Calling Features (1 reviews) Cons: - Complex Processes (1 reviews) - Contact Management (1 reviews) ### Ultatel Pros: - Customer Support (7 reviews) - Customer Service (5 reviews) Cons: - Admin Control (2 reviews) - Complex Processes (2 reviews) --- ## Ratings Comparison | Rating | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Meets Requirements** | 7.9 (28 reviews) | 9.4 (47 reviews) | | **Ease of Use** | 7.7 (28 reviews) | 9.4 (49 reviews) | | **Ease of Setup** | 6.7 (15 reviews) | 9.3 (36 reviews) | | **Ease of Admin** | 7.0 (11 reviews) | 8.9 (36 reviews) | | **Quality of Support** | 7.4 (26 reviews) | 9.5 (42 reviews) | | **Has the product been a good partner in doing business?** | 7.2 (10 reviews) | 9.3 (34 reviews) | | **Product Direction (% positive)** | 6.1 (27 reviews) | 9.8 (49 reviews) | --- ## Pricing ### Comcast Business VoiceEdge #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Ultatel #### Entry-Level Pricing Plan: Essential Price: Starting at $18.00 1 User Per Month Key Features: - Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video) - Unlimited US & Canada Calling - Business SMS and MMS [Browse all 3 editions](https://www.g2.com/products/ultatel/pricing) #### Free Trial No --- ## Features Comparison By Category ### Contact Center | Product | Score | Reviews | |---|---|---| | **Comcast Business VoiceEdge** | N/A | N/A | | **Ultatel** | 9.7/10 | 10 | #### Channels | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Voice** | Not enough data | 9.7 (10 reviews) | | **Social** | Not enough data | Feature Not Available | | **Web Chat** | Not enough data | Feature Not Available | | **Mobile SMS** | Not enough data | 9.3 (7 reviews) | | **Email** | Not enough data | Not enough data | #### Generative AI | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Functions | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Session Routing** | Not enough data | 9.8 (7 reviews) | | **Session Queuing** | Not enough data | 10.0 (6 reviews) | | **Concurrent Calling** | Not enough data | 10.0 (6 reviews) | | **Speech Analytics** | Not enough data | Not enough data | | **Auto Dialer** | Not enough data | 10.0 (7 reviews) | | **IVR** | Not enough data | Not enough data | | **Inbound Screen Pop** | Not enough data | 9.7 (5 reviews) | | **Persistent Data** | Not enough data | 9.7 (5 reviews) | #### Agentic AI - Contact Center | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Session Summary Notes** | Not enough data | Not enough data | | **Administrator Access** | Not enough data | 9.8 (7 reviews) | | **Reporting & Dashboards** | Not enough data | 9.4 (8 reviews) | | **Session Recording** | Not enough data | 10.0 (7 reviews) | | **Agent Scheduling and Assignment** | Not enough data | 9.2 (6 reviews) | ### Video Conferencing | Product | Score | Reviews | |---|---|---| | **Comcast Business VoiceEdge** | N/A | N/A | | **Ultatel** | N/A | N/A | #### Collaboration Tools | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Screen Sharing** | Not enough data | Not enough data | | **Presentations** | Not enough data | Not enough data | | **Whiteboarding** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Hand Raising** | Not enough data | Not enough data | #### Meeting Coordination | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Scheduling** | Not enough data | Not enough data | | **Recording** | Not enough data | Not enough data | | **Participant Permissions** | Not enough data | Not enough data | | **One-Click Join** | Not enough data | Not enough data | #### Software Type | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Mobile** | Not enough data | Not enough data | | **Browser Application** | Not enough data | Not enough data | | **Desktop Application** | Not enough data | Not enough data | #### Agentic AI - Video Conferencing | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Comcast Business VoiceEdge** | 6.9/10 | 21 | | **Ultatel** | 8.3/10 | 42 | #### Platform Basics - VoIP Providers | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | 8.3 (6 reviews) | | **Call Management** | Not enough data | 9.3 (9 reviews) | | **Network monitoring** | Not enough data | 6.9 (6 reviews) | | **Integrations** | Not enough data | 7.1 (8 reviews) | | **Virtual PBX** | Not enough data | 5.7 (5 reviews) | | **SIP trunking services** | Not enough data | 7.7 (5 reviews) | #### Basic Communication | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Phone Calls** | 8.1 (21 reviews) ✓ Verified | 9.6 (40 reviews) | | **Video Calls** | 7.2 (10 reviews) | 8.1 (32 reviews) | | **Instant Messaging** | 6.4 (11 reviews) ✓ Verified | 8.9 (37 reviews) | | **Screen Sharing** | 7.3 (11 reviews) | 7.9 (28 reviews) | | **Conference Calls** | 6.7 (18 reviews) ✓ Verified | 9.3 (34 reviews) | | **Desk-to-Desk Calls** | 8.1 (20 reviews) ✓ Verified | 9.3 (27 reviews) | #### Agentic AI - VoIP Providers | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Access | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Software Pairing** | 6.3 (15 reviews) ✓ Verified | 8.0 (27 reviews) | | **Browser Extension** | 6.0 (13 reviews) ✓ Verified | 7.7 (22 reviews) | | **Individual Download** | 6.6 (17 reviews) | 8.3 (23 reviews) | #### Advanced Features | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Hold Music** | 6.8 (16 reviews) ✓ Verified | 8.8 (31 reviews) | | **Automated Attendants** | 5.9 (16 reviews) ✓ Verified | 9.5 (33 reviews) | | **VOiP Number** | 7.8 (18 reviews) | 9.6 (35 reviews) | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Comcast Business VoiceEdge** | N/A | N/A | | **Ultatel** | N/A | N/A | #### Agentic AI - UCaaS Platforms | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Extensions | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Tenancy Flexibility** | Not enough data | Not enough data | | **Native VoIP** | Not enough data | Not enough data | | **CCaaS Option** | Not enough data | Not enough data | #### Features | Feature | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Voicemail to Email** | Not enough data | Not enough data | | **Voicemail to SMS** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Voice Conferencing** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Conference Transcripts** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to Ultatel (3):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Comcast Business VoiceEdge | Ultatel | |---|---|---| | **Small-Business** | 58.8% | 74.5% | | **Mid-Market** | 29.4% | 23.5% | | **Enterprise** | 11.8% | 2.0% | ### By Industry #### Comcast Business VoiceEdge - **Information Technology and Services:** 17.6% - **Real Estate:** 11.8% - **Non-Profit Organization Management:** 8.8% - **Automotive:** 5.9% - **Insurance:** 5.9% - **Financial Services:** 5.9% - **Building Materials:** 2.9% - **Computer Software:** 2.9% - **Construction:** 2.9% - **Consumer Goods:** 2.9% - **Other:** 32.4% #### Ultatel - **Information Technology and Services:** 10.2% - **Non-Profit Organization Management:** 10.2% - **Hospital & Health Care:** 8.2% - **Health, Wellness and Fitness:** 6.1% - **Construction:** 6.1% - **Marketing and Advertising:** 4.1% - **Logistics and Supply Chain:** 4.1% - **Graphic Design:** 4.1% - **Airlines/Aviation:** 4.1% - **Computer & Network Security:** 2.0% - **Other:** 40.8% --- ## Alternatives ### Alternatives to Comcast Business VoiceEdge - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews) ### Alternatives to Ultatel - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56391 reviews) - [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (344 reviews) --- ## Top Discussions ### Comcast Business VoiceEdge No discussions available for this product. ### Ultatel No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/comcast-business-voiceedge-vs-ultatel)