# Comcast Business VoiceEdge vs Dialpad Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in user experience, with many praising its intuitive interface and features like live transcription and call summaries. Users appreciate the ease of switching between devices, which enhances productivity during calls.
- **Users say** that Comcast Business VoiceEdge offers solid business phone system features, such as the ability to monitor coworkers' lines during shared calls. However, some find that it lacks the advanced AI capabilities that make Dialpad Connect stand out.
- **Reviewers mention** that Dialpad Connect's implementation process is quick and straightforward, with many highlighting the effective onboarding wizard that helps new users get started without hassle. In contrast, while Comcast Business VoiceEdge has a detailed implementation plan, some users still face challenges during setup.
- **According to verified reviews** , Dialpad Connect receives high marks for its call quality and reliability, even on mobile devices. Users note that the consistent performance contributes to a better overall communication experience compared to Comcast Business VoiceEdge, which has received mixed feedback on call quality.
- **G2 reviewers highlight** Dialpad Connect's superior support quality, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. On the other hand, while Comcast Business VoiceEdge's support is decent, some users feel it could be more proactive in addressing issues.
- **Users appreciate** Dialpad Connect's robust features for collaboration, such as instant messaging and screen sharing, which are rated highly. In comparison, while Comcast Business VoiceEdge has basic collaboration tools, users often find them less effective and lacking in functionality.



| | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Star Rating** | 3.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 35 | 4,190 | 
| **Largest Market Segment** | Small-Business (58.8% of reviews) | Small-Business (57.8% of reviews) | 
| **Entry Level Price** | No pricing available | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### Comcast Business VoiceEdge

Pros:
- Business Tools (1 reviews)
- Calling Features (1 reviews)

Cons:
- Complex Processes (1 reviews)
- Contact Management (1 reviews)

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

---
## Ratings Comparison
| Rating | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
  | **Meets Requirements** | 7.9 (28 reviews) | 8.9 (3231 reviews) | 
  | **Ease of Use** | 7.7 (28 reviews) | 9.1 (3416 reviews) | 
  | **Ease of Setup** | 6.7 (15 reviews) | 9.0 (1236 reviews) | 
  | **Ease of Admin** | 7.0 (11 reviews) | 8.9 (1140 reviews) | 
  | **Quality of Support** | 7.4 (26 reviews) | 8.5 (2527 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.2 (10 reviews) | 8.9 (1064 reviews) | 
  | **Product Direction (% positive)** | 6.1 (27 reviews) | 8.2 (3077 reviews) | 

---
## Pricing

### Comcast Business VoiceEdge

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Comcast Business VoiceEdge** | N/A | N/A |
| **Dialpad Connect** | 8.9/10 | 1589 |

#### Collaboration Tools

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.7 (1270 reviews) | 
| **Presentations** | Not enough data | 8.8 (286 reviews) | 
| **Whiteboarding** | Not enough data | 8.8 (43 reviews) | 
| **Live Chat** | Not enough data | 8.9 (322 reviews) | 
| **Hand Raising** | Not enough data | 9.2 (46 reviews) | 

#### Meeting Coordination

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Scheduling** | Not enough data | 8.7 (1184 reviews) | 
| **Recording** | Not enough data | 8.8 (1106 reviews) | 
| **Participant Permissions** | Not enough data | 8.9 (353 reviews) | 
| **One-Click Join** | Not enough data | 9.2 (356 reviews) | 

#### Software Type

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Mobile** | Not enough data | 8.6 (1033 reviews) | 
| **Browser Application** | Not enough data | 9.0 (344 reviews) | 
| **Desktop Application** | Not enough data | 8.9 (263 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Comcast Business VoiceEdge** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Comcast Business VoiceEdge** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 24 |

#### Feedback Management

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.8 (20 reviews) | 

#### Feedback Analysis

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (18 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Comcast Business VoiceEdge** | 6.9/10 | 21 |
| **Dialpad Connect** | 8.6/10 | 1015 |

#### Platform Basics - VoIP Providers

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 7.9 (26 reviews) | 
| **Call Management** | Not enough data | 9.1 (45 reviews) | 
| **Network monitoring** | Not enough data | 9.1 (29 reviews) | 
| **Integrations** | Not enough data | 8.6 (50 reviews) | 
| **Virtual PBX** | Not enough data | 7.6 (24 reviews) | 
| **SIP trunking services** | Not enough data | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Phone Calls** | 8.1 (21 reviews) ✓ Verified | 9.2 (940 reviews) ✓ Verified | 
| **Video Calls** | 7.2 (10 reviews) | 8.3 (441 reviews) ✓ Verified | 
| **Instant Messaging** | 6.4 (11 reviews) ✓ Verified | 9.1 (723 reviews) ✓ Verified | 
| **Screen Sharing** | 7.3 (11 reviews) | 8.4 (455 reviews) ✓ Verified | 
| **Conference Calls** | 6.7 (18 reviews) ✓ Verified | 8.9 (634 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.1 (20 reviews) ✓ Verified | 9.2 (630 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (25 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (23 reviews) | 

#### Access

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Software Pairing** | 6.3 (15 reviews) ✓ Verified | 8.7 (519 reviews) ✓ Verified | 
| **Browser Extension** | 6.0 (13 reviews) ✓ Verified | 8.7 (576 reviews) ✓ Verified | 
| **Individual Download** | 6.6 (17 reviews) | 9.1 (690 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Hold Music** | 6.8 (16 reviews) ✓ Verified | 8.6 (642 reviews) ✓ Verified | 
| **Automated Attendants** | 5.9 (16 reviews) ✓ Verified | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | 7.8 (18 reviews) | 9.3 (787 reviews) ✓ Verified | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Comcast Business VoiceEdge** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Comcast Business VoiceEdge** | N/A | N/A |
| **Dialpad Connect** | 8.6/10 | 800 |

#### Agentic AI - Outbound Call Tracking

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (10 reviews) | 

#### Calling

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Record Calls** | Not enough data | 9.0 (606 reviews) | 
| **Generate Location** | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | 9.1 (639 reviews) | 
| **Click-to-Call** | Not enough data | 9.1 (651 reviews) | 
| **Auto Dialer** | Not enough data | 8.6 (12 reviews) | 

#### Contacts

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Personalization** | Not enough data | 8.7 (646 reviews) | 
| **Information Locater** | Not enough data | 8.6 (572 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (514 reviews) | 

#### Insights

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (491 reviews) | 
| **Daily Summary** | Not enough data | 8.7 (552 reviews) | 
| **Automated Voicemails** | Not enough data | 8.8 (263 reviews) | 
| **Automated Emails** | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | 8.3 (400 reviews) | 
| **Automated Note Taking** | Not enough data | 9.0 (16 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Comcast Business VoiceEdge** | N/A | N/A |
| **Dialpad Connect** | 9.1/10 | 163 |

#### Agentic AI - UCaaS Platforms

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.2 (99 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.1 (127 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 9.3 (92 reviews) | 
| **Voice Conferencing** | Not enough data | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 9.3 (85 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | 8.9 (100 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Comcast Business VoiceEdge** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Comcast Business VoiceEdge** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)


**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Comcast Business VoiceEdge | Dialpad Connect | 
|---|---|---|
| **Small-Business** | 58.8% | 57.8% | 
| **Mid-Market** | 29.4% | 32.7% | 
| **Enterprise** | 11.8% | 9.5% | 

### By Industry

#### Comcast Business VoiceEdge

- **Information Technology and Services:** 17.6%
- **Real Estate:** 11.8%
- **Non-Profit Organization Management:** 8.8%
- **Automotive:** 5.9%
- **Insurance:** 5.9%
- **Financial Services:** 5.9%
- **Building Materials:** 2.9%
- **Computer Software:** 2.9%
- **Construction:** 2.9%
- **Consumer Goods:** 2.9%
- **Other:** 32.4%

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.6%
- **Real Estate:** 3.7%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.4%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

---
## Alternatives

### Alternatives to Comcast Business VoiceEdge

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
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- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews)
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- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3385 reviews)

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1608 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3385 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56473 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1846 reviews)

---
## Top Discussions

### Comcast Business VoiceEdge

No discussions available for this product.

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/comcast-business-voiceedge-vs-dialpad-connect)