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Compare Comcast Business VoiceEdge and Dialpad Connect 
Featured Products
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
No pricing available
$25 Per user, per month invoiced annually
Comcast Business VoiceEdge
Star Rating
(34)3.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Comcast Business VoiceEdgeDialpad Connect
Star Rating
(3,949)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user satisfaction, boasting a significantly higher overall score compared to Comcast Business VoiceEdge. Users appreciate features like AI-powered real-time transcription and sentiment analysis, which enhance call effectiveness and reduce the need for manual note-taking.
- According to verified reviews, Dialpad Connect's ease of use is a standout feature, with users highlighting its intuitive interface. In contrast, Comcast Business VoiceEdge faces challenges in this area, as some users find it less straightforward, although they do appreciate its call forwarding capabilities.
- Users say that Dialpad Connect's implementation process is quick and seamless, with many praising the intuitive onboarding wizard. On the other hand, while Comcast Business VoiceEdge has a structured implementation plan, some users still find it less user-friendly during setup.
- Reviewers mention that Dialpad Connect provides excellent support, reflected in its high quality of support ratings. Users feel well-supported and empowered, while Comcast Business VoiceEdge users have noted that they rarely need to contact customer service, indicating a more self-sufficient experience.
- According to recent feedback, Dialpad Connect shines in its communication features, particularly with instant messaging and video calls, which users find highly effective for collaboration. In contrast, Comcast Business VoiceEdge users appreciate basic functionalities but feel it lacks the advanced features that enhance connectivity.
- G2 reviewers highlight that Dialpad Connect is particularly beneficial for small businesses, with a majority of its users coming from this segment. While Comcast Business VoiceEdge also serves small businesses, its overall lower satisfaction ratings suggest it may not meet the same level of expectations for this market.
Pricing
Entry-Level Pricing
Comcast Business VoiceEdge
No pricing availableDialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Comcast Business VoiceEdge
No trial information availableDialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.0
27
8.9
3,196
Ease of Use
7.8
27
9.1
3,216
Ease of Setup
6.9
14
9.0
1,201
Ease of Admin
7.0
11
8.9
1,111
Quality of Support
7.5
25
8.5
2,485
Has the product been a good partner in doing business?
7.2
10
8.9
1,035
Product Direction (% positive)
6.1
27
8.2
3,051
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
9.1
17
Not enough data
9.3
17
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Feedback Analysis
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feedback Sources
Not enough data
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform Basics - VoIP Providers
Not enough data
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Basic Communication
8.0
20
|
Verified
9.2
901
|
Verified
7.2
10
8.3
437
|
Verified
6.4
11
|
Verified
9.1
711
|
Verified
7.3
11
8.4
457
|
Verified
6.7
18
|
Verified
8.9
636
|
Verified
8.0
19
|
Verified
9.2
630
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Access
6.3
15
|
Verified
8.7
523
|
Verified
6.0
13
|
Verified
8.7
578
|
Verified
6.6
17
9.1
691
|
Verified
Advanced Features
6.8
16
|
Verified
8.7
643
|
Verified
5.9
16
|
Verified
8.7
514
|
Verified
7.6
17
9.3
787
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.5
13
Not enough data
8.7
14
Calling
Not enough data
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Contacts
Not enough data
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Insights
Not enough data
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Features
Not enough data
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Comcast Business VoiceEdge and Dialpad Connect are categorized as VoIP Providers
Unique Categories
Comcast Business VoiceEdge has no unique categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Reviews
Reviewers' Company Size
Comcast Business VoiceEdge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Real Estate
9.1%
Non-Profit Organization Management
9.1%
Insurance
6.1%
Financial Services
6.1%
Other
51.5%
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Discussions
Comcast Business VoiceEdge has no discussions with answers
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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