# CocoFax vs eFax Online Fax Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CocoFax excels in **ease of use** , with many users appreciating its intuitive interface that allows for seamless faxing from both desktop and mobile devices. One user highlighted how it has made sending faxes "easier than ever," especially for small home-based agencies.
- **Users say** that eFax Online Fax Service offers a **user-friendly inbox** that simplifies document management. Reviewers have noted the convenience of receiving email notifications for incoming faxes, which helps them stay organized and reduces the time spent checking for new faxes.
- **According to verified reviews** , CocoFax stands out for its **high-quality fax transmissions** and speed, with users praising the reliability of the service. One user mentioned the "superb speed" of sending faxes, which is crucial for handling important information quickly.
- **Reviewers mention** that eFax Online Fax Service provides helpful organizational features, such as the ability to **sort faxes into folders**. This functionality allows users to easily manage their documents and quickly locate important faxes, which is particularly beneficial for busy professionals.
- **Users highlight** that CocoFax offers excellent **customer support** , with many praising the responsiveness and helpfulness of the support team. One user noted that the service has been a "good partner in doing business," indicating a strong relationship between the company and its customers.
- **G2 reviewers indicate** that while eFax Online Fax Service is reliable, it faces challenges in **ease of setup** compared to CocoFax. Users have reported that CocoFax's onboarding process is more straightforward, making it easier for new users to get started without complications.



| | CocoFax | eFax Online Fax Service | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 188 | 194 | 
| **Largest Market Segment** | Small-Business (73.6% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | $7.99 60 pages Per Month | $18.99 1 Users Per Month | 

---
## Top Pros & Cons

### CocoFax

Pros:
- Faxing Services (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Billing Issues (1 reviews)
- Difficult Setup (1 reviews)

### eFax Online Fax Service

Pros:
- Ease of Use (53 reviews)
- Faxing Services (43 reviews)

Cons:
- Fax Issues (37 reviews)
- Slow Performance (5 reviews)

---
## Ratings Comparison
| Rating | CocoFax | eFax Online Fax Service | 
|---|---|---|
  | **Meets Requirements** | 9.5 (131 reviews) | 9.2 (160 reviews) | 
  | **Ease of Use** | 9.6 (131 reviews) | 8.8 (168 reviews) | 
  | **Ease of Setup** | 9.3 (27 reviews) | 9.0 (125 reviews) | 
  | **Ease of Admin** | 9.3 (25 reviews) | 8.7 (69 reviews) | 
  | **Quality of Support** | 9.3 (111 reviews) | 8.4 (133 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (22 reviews) | 8.6 (69 reviews) | 
  | **Product Direction (% positive)** | 8.8 (119 reviews) | 8.0 (166 reviews) | 

---
## Pricing

### CocoFax

#### Entry-Level Pricing

Plan: Lite

Price: $7.99 60 pages Per Month

Key Features:
- Free Local or Toll Free Number
- Email to Fax
- Fax to Email

[Browse all 4 editions](https://www.g2.com/products/cocofax/pricing)

#### Free Trial

Yes

### eFax Online Fax Service

#### Entry-Level Pricing

Plan: Personal

Price: $18.99 1 Users Per Month

Description: For individuals & Professionals

Key Features:
- Send & receive faxes via web, email or mobile device
- 200 pages/mo to US & Canada
- $.10 per page for over plan pages

[Browse all 3 editions](https://www.g2.com/products/efax-online-fax-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **CocoFax** | 9.2/10 | 116 |
| **eFax Online Fax Service** | 7.8/10 | 151 |

#### Documents

| Feature | CocoFax | eFax Online Fax Service | 
|---|---|---|
| **Editing** | 8.9 (86 reviews) | 7.2 (119 reviews) | 
| **Document Signature ** | 9.0 (76 reviews) | 7.1 (118 reviews) | 
| **Storage** | 9.4 (93 reviews) | 8.7 (129 reviews) | 

#### Agentic AI - Online Fax

| Feature | CocoFax | eFax Online Fax Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (6 reviews) | 

#### Sending

| Feature | CocoFax | eFax Online Fax Service | 
|---|---|---|
| **Fax Number** | 9.5 (101 reviews) | 9.0 (131 reviews) | 
| **Existing Numbers** | 9.2 (73 reviews) | 8.2 (123 reviews) | 
| **Cross-Platform Sending** | 9.4 (88 reviews) | 8.1 (127 reviews) | 
| **Unlimited Sending** | 8.8 (82 reviews) | 8.7 (123 reviews) | 
| **Contact Management** | 9.2 (87 reviews) | 8.1 (120 reviews) | 
| **Alerts** | 9.5 (92 reviews) | 8.5 (127 reviews) | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **CocoFax** | N/A | N/A |
| **eFax Online Fax Service** | 8.9/10 | 25 |

#### Platform

| Feature | CocoFax | eFax Online Fax Service | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 8.8 (22 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 8.9 (22 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.9 (22 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.0 (24 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 8.9 (22 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 8.7 (21 reviews) | 

---
## Categories
**Shared Categories (1):** [Online Fax Software](https://www.g2.com/categories/online-fax)


**Unique to eFax Online Fax Service (1):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)


---
## Reviewer Demographics

### By Company Size

| Segment | CocoFax | eFax Online Fax Service | 
|---|---|---|
| **Small-Business** | 73.6% | 77.3% | 
| **Mid-Market** | 22.0% | 21.0% | 
| **Enterprise** | 4.4% | 1.7% | 

### By Industry

#### CocoFax

- **Hospital & Health Care:** 10.4%
- **Accounting:** 6.6%
- **Education Management:** 5.5%
- **Real Estate:** 4.4%
- **Consumer Services:** 3.8%
- **Health, Wellness and Fitness:** 3.3%
- **E-Learning:** 2.7%
- **Higher Education:** 2.7%
- **Insurance:** 2.7%
- **Medical Practice:** 2.7%
- **Other:** 54.9%

#### eFax Online Fax Service

- **Hospital & Health Care:** 15.8%
- **Health, Wellness and Fitness:** 9.9%
- **Law Practice:** 8.2%
- **Accounting:** 6.4%
- **Insurance:** 5.8%
- **Medical Practice:** 4.7%
- **Mental Health Care:** 4.1%
- **Legal Services:** 3.5%
- **Computer Software:** 2.9%
- **Real Estate:** 2.9%
- **Other:** 35.7%

---
## Alternatives

### Alternatives to CocoFax

- [HelloFax](https://www.g2.com/products/hellofax/reviews) — 4.5/5 stars (57 reviews)
- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (216 reviews)
- [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (479 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1405 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) — 4.5/5 stars (53 reviews)
- [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) — 4.7/5 stars (59 reviews)
- [Upland InterFAX](https://www.g2.com/products/upland-interfax/reviews) — 4.6/5 stars (145 reviews)
- [WestFax](https://www.g2.com/products/westfax/reviews) — 4.8/5 stars (31 reviews)
- [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) — 4.1/5 stars (22 reviews)

### Alternatives to eFax Online Fax Service

- [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (479 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1405 reviews)
- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (216 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (588 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (417 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (381 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)

---
## Top Discussions

### CocoFax

- Title: [Can I have a free trial?](https://www.g2.com/discussions/can-i-have-a-free-trial) — 2 comments, 1 upvote
  > **Top comment:** "Yes, I have got a temporary number and  10 pages for free once I registered. If you are required to receive faxes as well, I suggest you try their 14-day..."
- Title: [Send faxes without a fax machine](https://www.g2.com/discussions/send-faxes-without-a-fax-machine) — 2 comments, 1 upvote
  > **Top comment:** "Not at all. You don’t have to use a fax machine or even a telephone line with CocoFax. You just need a working internet connection to send faxes online."
- Title: [How much time can I use the free Fax number as I as it's just for 24 hours?
If have not use 10 free faxes and can I receive fax after 24hours or not plz guide me ?](https://www.g2.com/discussions/how-much-time-can-i-use-the-free-fax-number-as-i-as-it-s-just-for-24-hours-if-have-not-use-10-free-faxes-and-can-i-receive-fax-after-24hours-or-not-plz-guide-me) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "The free fax number you get will always remain active in the free account. However, please note that free users cannot receive but send faxes. "
- Title: [How do I get a app on my iPhone](https://www.g2.com/discussions/how-do-i-get-a-app-on-my-iphone) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Thanks for your query. We'd like to suggest you access the dashboard on your browser via any device without installing any app."
- Title: [How Can I see my received faxes?](https://www.g2.com/discussions/how-can-i-see-my-received-faxes) — 1 comment, 1 upvote
  > **Top comment:** "You can check your received faxes in your Inbox through CocoFax’s online dashboard. "

### eFax Online Fax Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cocofax-vs-efax-online-fax-service)