# CocoFax vs eFax Online Fax Service Comparison --- ## AI Generated Summary - **G2 reviewers report** that CocoFax excels in **ease of use** , with many users appreciating its intuitive interface that allows for seamless faxing from both desktop and mobile devices. One user highlighted how it has made sending faxes "easier than ever," especially for small home-based agencies. - **Users say** that eFax Online Fax Service offers a **user-friendly inbox** that simplifies document management. Reviewers have noted the convenience of receiving email notifications for incoming faxes, which helps them stay organized and reduces the time spent checking for new faxes. - **According to verified reviews** , CocoFax stands out for its **high-quality fax transmissions** and speed, with users praising the reliability of the service. One user mentioned the "superb speed" of sending faxes, which is crucial for handling important information quickly. - **Reviewers mention** that eFax Online Fax Service provides helpful organizational features, such as the ability to **sort faxes into folders**. This functionality allows users to easily manage their documents and quickly locate important faxes, which is particularly beneficial for busy professionals. - **Users highlight** that CocoFax offers excellent **customer support** , with many praising the responsiveness and helpfulness of the support team. One user noted that the service has been a "good partner in doing business," indicating a strong relationship between the company and its customers. - **G2 reviewers indicate** that while eFax Online Fax Service is reliable, it faces challenges in **ease of setup** compared to CocoFax. Users have reported that CocoFax's onboarding process is more straightforward, making it easier for new users to get started without complications. | | CocoFax | eFax Online Fax Service | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | | **Total Reviews** | 188 | 233 | --- ## Top Pros & Cons ### CocoFax Pros: - Faxing Services (4 reviews) - Ease of Use (3 reviews) Cons: - Billing Issues (1 reviews) - Difficult Setup (1 reviews) ### eFax Online Fax Service Pros: - Ease of Use (53 reviews) - Faxing Services (43 reviews) Cons: - Fax Issues (37 reviews) - Slow Performance (5 reviews) --- ## Ratings Comparison | Rating | CocoFax | eFax Online Fax Service | |---|---|---| | **Meets Requirements** | 9.5 (131 reviews) | 9.2 (183 reviews) | | **Ease of Use** | 9.6 (131 reviews) | 8.8 (192 reviews) | | **Ease of Setup** | 9.3 (27 reviews) | 9.1 (148 reviews) | | **Ease of Admin** | 9.3 (25 reviews) | 8.7 (78 reviews) | | **Quality of Support** | 9.3 (111 reviews) | 8.4 (147 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (22 reviews) | 8.7 (77 reviews) | | **Product Direction (% positive)** | 8.8 (119 reviews) | 7.9 (186 reviews) | --- ## Pricing ### CocoFax #### Entry-Level Pricing Plan: Lite Price: $7.99 60 pages Per Month Key Features: - Free Local or Toll Free Number - Email to Fax - Fax to Email [Browse all 4 editions](https://www.g2.com/products/cocofax/pricing) #### Free Trial Yes ### eFax Online Fax Service #### Entry-Level Pricing Plan: Personal Price: $4.99 1 Users Per Month Description: For individuals & Professionals Key Features: - Send & receive faxes via web, email or mobile device - 200 pages/mo to US & Canada - $.10 per page for over plan pages [Browse all 3 editions](https://www.g2.com/products/efax-online-fax-service/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **CocoFax** | N/A | N/A | | **eFax Online Fax Service** | N/A | N/A | #### Additional Functionality | Feature | CocoFax | eFax Online Fax Service | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### Online Fax | Product | Score | Reviews | |---|---|---| | **CocoFax** | 9.2/10 | 116 | | **eFax Online Fax Service** | 7.9/10 | 165 | #### Documents | Feature | CocoFax | eFax Online Fax Service | |---|---|---| | **Editing** | 8.9 (86 reviews) | 7.2 (119 reviews) | | **Document Signature ** | 9.0 (76 reviews) | 7.1 (118 reviews) | | **Storage** | 9.4 (93 reviews) | 8.8 (131 reviews) | | **Fax to Email** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | #### Agentic AI - Online Fax | Feature | CocoFax | eFax Online Fax Service | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.0 (5 reviews) | | **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | | **Active Directory Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | #### Sending | Feature | CocoFax | eFax Online Fax Service | |---|---|---| | **Fax Number** | 9.5 (101 reviews) | 9.0 (133 reviews) | | **Existing Numbers** | 9.2 (73 reviews) | 8.2 (123 reviews) | | **Cross-Platform Sending** | 9.4 (88 reviews) | 8.1 (131 reviews) | | **Unlimited Sending** | 8.8 (82 reviews) | 8.6 (124 reviews) | | **Contact Management** | 9.2 (87 reviews) | 8.1 (122 reviews) | | **Alerts** | 9.5 (92 reviews) | 8.5 (128 reviews) | | **Print Management** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Invoice Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Email to Fax** | Not enough data | Not enough data | | **Fax Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | CocoFax | eFax Online Fax Service | |---|---|---| | **Full Text Search** | Not enough data | Not enough data | | **HIPAA Compliant** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **Delivery Tracking** | Not enough data | Not enough data | | **Multiple Format Support** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **FoIP** | Not enough data | Not enough data | | **Purchasing & Receiving** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Whitelisting/Blacklisting** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Multiple User Accounts** | Not enough data | Not enough data | | **Archiving & Retention** | Not enough data | Not enough data | | **Encryption** | Not enough data | Not enough data | | **Document Templates** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Electronic Faxes** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | ### HIPAA Compliant Messaging | Product | Score | Reviews | |---|---|---| | **CocoFax** | N/A | N/A | | **eFax Online Fax Service** | 8.8/10 | 35 | #### Platform | Feature | CocoFax | eFax Online Fax Service | |---|---|---| | **User Authorization - HIPAA Compliant Messaging** | Not enough data | 8.6 (23 reviews) | | **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | | **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 8.9 (22 reviews) | | **Clinical Communication - HIPAA Compliance** | Not enough data | 8.9 (22 reviews) | | **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.0 (24 reviews) | | **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 8.9 (26 reviews) | | **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | | **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 8.7 (21 reviews) | | **PCI Compliance** | Not enough data | Not enough data | #### Additional Functionality | Feature | CocoFax | eFax Online Fax Service | |---|---|---| | **Customizable Templates** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Archiving & Retention** | Not enough data | Not enough data | | **Vulnerability Scanning** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **For Healthcare** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Risk Alerts** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **HIPAA Compliant** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Document Templates** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Risk Analysis** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Online Fax Software](https://www.g2.com/categories/online-fax) **Unique to eFax Online Fax Service (1):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) --- ## Reviewer Demographics ### By Company Size | Segment | CocoFax | eFax Online Fax Service | |---|---|---| | **Small-Business** | 73.6% | 80.1% | | **Mid-Market** | 22.0% | 18.6% | | **Enterprise** | 4.4% | 1.4% | ### By Industry #### CocoFax - **Hospital & Health Care:** 10.4% - **Accounting:** 6.6% - **Education Management:** 5.5% - **Real Estate:** 4.4% - **Consumer Services:** 3.8% - **Health, Wellness and Fitness:** 3.3% - **E-Learning:** 2.7% - **Higher Education:** 2.7% - **Insurance:** 2.7% - **Medical Practice:** 2.7% - **Other:** 54.9% #### eFax Online Fax Service - **Hospital & Health Care:** 13.8% - **Health, Wellness and Fitness:** 8.7% - **Law Practice:** 7.2% - **Accounting:** 7.2% - **Insurance:** 6.2% - **Mental Health Care:** 4.6% - **Financial Services:** 4.1% - **Medical Practice:** 4.1% - **Legal Services:** 3.6% - **Real Estate:** 3.1% - **Other:** 37.4% --- ## Alternatives ### Alternatives to CocoFax - [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (241 reviews) - [HelloFax](https://www.g2.com/products/hellofax/reviews) — 4.5/5 stars (57 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (480 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1484 reviews) - [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) — 4.5/5 stars (53 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1422 reviews) - [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) — 4.6/5 stars (60 reviews) - [Upland InterFAX](https://www.g2.com/products/upland-interfax/reviews) — 4.6/5 stars (162 reviews) - [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) — 4.1/5 stars (22 reviews) - [WestFax](https://www.g2.com/products/westfax/reviews) — 4.8/5 stars (31 reviews) ### Alternatives to eFax Online Fax Service - [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (480 reviews) - [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (241 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1484 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1422 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3506 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (652 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (480 reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (437 reviews) - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) — 4.7/5 stars (431 reviews) - [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (387 reviews) --- ## Top Discussions ### CocoFax - Title: [Can I have a free trial?](https://www.g2.com/discussions/can-i-have-a-free-trial) — 2 comments, 1 upvote > **Top comment:** "Yes, I have got a temporary number and 10 pages for free once I registered. If you are required to receive faxes as well, I suggest you try their 14-day..." - Title: [Send faxes without a fax machine](https://www.g2.com/discussions/send-faxes-without-a-fax-machine) — 2 comments, 1 upvote > **Top comment:** "Not at all. You don’t have to use a fax machine or even a telephone line with CocoFax. You just need a working internet connection to send faxes online." - Title: [How much time can I use the free Fax number as I as it's just for 24 hours? If have not use 10 free faxes and can I receive fax after 24hours or not plz guide me ?](https://www.g2.com/discussions/how-much-time-can-i-use-the-free-fax-number-as-i-as-it-s-just-for-24-hours-if-have-not-use-10-free-faxes-and-can-i-receive-fax-after-24hours-or-not-plz-guide-me) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "The free fax number you get will always remain active in the free account. However, please note that free users cannot receive but send faxes. " - Title: [How do I get a app on my iPhone](https://www.g2.com/discussions/how-do-i-get-a-app-on-my-iphone) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Thanks for your query. We'd like to suggest you access the dashboard on your browser via any device without installing any app." - Title: [How Can I see my received faxes?](https://www.g2.com/discussions/how-can-i-see-my-received-faxes) — 1 comment, 1 upvote > **Top comment:** "You can check your received faxes in your Inbox through CocoFax’s online dashboard. " ### eFax Online Fax Service No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cocofax-vs-efax-online-fax-service)