Compare CloudTalk and Zendesk Contact Center 
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Mid-Market (59.3% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
No pricing available
CloudTalk
Star Rating
(1,749)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansZendesk Contact Center
Star Rating
(283)4.6 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Zendesk Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk Contact Center excels in providing a unified omnichannel support experience, integrating voice, chat, and email into a single interface. Users appreciate its intuitive design, which makes it easy for both agents and managers to navigate.
- Users say that CloudTalk stands out for its quick deployment and user-friendly interface. Reviewers highlight how agents can be onboarded rapidly, and the clean dashboard offers clear visibility into call activity and performance, making it a great choice for small businesses.
- According to verified reviews, Zendesk Contact Center offers superior visibility into workflows, allowing users to track incoming requests and response times effectively. This feature is particularly praised for enhancing operational efficiency and decision-making.
- Reviewers mention that while CloudTalk is intuitive, it sometimes lacks the depth of reporting features found in Zendesk Contact Center. Users have noted that Zendesk's reporting and dashboards provide more comprehensive insights into team performance and customer interactions.
- G2 reviewers highlight that Zendesk Contact Center has a higher quality of support, with users rating it highly for responsiveness and helpfulness. This level of support can be crucial for businesses that rely on timely assistance to resolve issues.
- Users report that CloudTalk's emotional tracking feature is a unique advantage, allowing teams to gauge customer sentiment during calls. However, some users feel that it may not be as robust as the overall functionality offered by Zendesk Contact Center, particularly for larger organizations.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Zendesk Contact Center
No pricing availableFree Trial
CloudTalk
Free Trial is available
Zendesk Contact Center
Free Trial is available
Ratings
Meets Requirements
8.7
1,510
9.0
210
Ease of Use
9.1
1,539
9.2
218
Ease of Setup
8.9
1,149
9.0
114
Ease of Admin
8.9
633
9.1
101
Quality of Support
8.8
1,372
9.4
207
Has the product been a good partner in doing business?
8.9
634
9.3
97
Product Direction (% positive)
8.8
1,461
8.9
190
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.6
233
|
Verified
Not enough data
8.5
225
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
205
|
Verified
Not enough data
8.2
211
|
Verified
Not enough data
8.9
239
|
Verified
Not enough data
Automation
8.3
202
|
Verified
Not enough data
8.3
198
|
Verified
Not enough data
8.2
199
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Administration
Not enough data
7.9
20
Not enough data
7.5
19
Not enough data
8.1
19
Knowledge Management
Not enough data
8.2
28
Not enough data
8.3
23
Not enough data
6.9
24
Compliance
Not enough data
8.1
17
Not enough data
8.1
16
Not enough data
8.4
16
Not enough data
8.3
15
Customer Support
Not enough data
7.9
21
Not enough data
7.8
22
Not enough data
8.3
15
Data Security
Not enough data
8.4
17
Not enough data
8.1
18
Not enough data
8.7
17
Not enough data
8.3
20
Administration
Not enough data
8.2
19
Not enough data
7.7
24
Not enough data
8.3
24
Generative AI
Not enough data
Not enough data
Quality Assurance
9.1
80
9.7
127
9.0
77
9.2
119
9.0
82
9.1
123
Engagement
8.7
78
9.5
125
9.2
90
9.2
123
8.7
77
8.8
108
Performance
9.0
81
9.4
114
9.1
82
9.8
85
Generative AI
8.6
22
8.9
24
8.5
33
9.1
24
Channels
9.0
709
|
Verified
8.7
10
7.8
506
9.0
8
7.6
489
8.8
7
7.9
531
|
Verified
8.1
6
7.8
489
9.0
12
Generative AI
7.6
280
Not enough data
Functions
8.5
575
|
Verified
8.1
6
8.4
572
|
Verified
8.3
6
8.6
565
|
Verified
7.8
6
8.2
517
8.3
6
8.2
523
|
Verified
7.3
5
8.5
523
|
Verified
7.9
7
8.4
536
|
Verified
8.1
8
8.4
526
|
Verified
8.9
9
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
166
9.3
5
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
8.1
7
8.8
592
|
Verified
9.2
11
8.7
645
|
Verified
8.7
15
8.8
593
|
Verified
8.3
8
8.3
515
|
Verified
8.8
7
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
228
Not enough data
8.1
225
Not enough data
8.5
235
Not enough data
8.2
236
Not enough data
8.1
223
Not enough data
8.2
225
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
232
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
238
Not enough data
8.7
240
Not enough data
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
479
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Not enough data
Insights
8.4
423
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Zendesk Contact Center are categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
CloudTalk is categorized as VoIP Providers and Cloud PBX Platforms
Zendesk Contact Center is categorized as AI Voice Assistants, Call Compliance, Contact Center Knowledge Base, and Conversational Marketing
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.0%
Financial Services
5.0%
Education Management
4.5%
Other
65.0%
Computer Software
16.2%
Information Technology and Services
13.3%
Consumer Services
8.9%
Financial Services
5.5%
Computer Games
4.1%
Other
52.0%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
