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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Enterprise (67.1% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
No pricing available
CloudTalk
Star Rating
(1,623)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansVerint Speech and Text Analytics
Star Rating
(88)4.4 out of 5
Market Segments
Enterprise (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verint Speech and Text Analytics excels in Call Recording with a score of 9.7, highlighting its reliability and clarity in capturing conversations, while CloudTalk's score of 8.9 indicates a solid performance but not as highly rated.
- Reviewers mention that CloudTalk offers superior Ease of Use with a score of 9.1 compared to Verint's 8.6, making it more accessible for small businesses and users who prioritize a straightforward interface.
- G2 users note that Verint's Quality Assurance Evaluation feature scores 9.3, which is praised for its comprehensive analytics capabilities, whereas CloudTalk's similar feature is not as robust, leading to a score of 8.6.
- Users on G2 highlight that CloudTalk shines in Mobile Access with a score of 9.0, making it a preferred choice for teams that require flexibility and on-the-go functionality, while Verint's score of 8.1 indicates room for improvement.
- Reviewers mention that Verint's Machine Learning Call Analysis feature scores 8.7, providing advanced insights into call data, which some users find invaluable for performance improvement, while CloudTalk does not offer a comparable feature.
- Users say that CloudTalk's Scalability is rated at 9.5, making it an excellent choice for growing businesses, while Verint's focus on enterprise solutions may not cater as effectively to smaller organizations looking for growth potential.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Verint Speech and Text Analytics
No pricing availableFree Trial
CloudTalk
Free Trial is available
Verint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.7
1,389
8.5
26
Ease of Use
9.1
1,417
8.6
62
Ease of Setup
8.9
1,030
8.3
46
Ease of Admin
8.9
603
8.2
10
Quality of Support
8.8
1,258
8.3
26
Has the product been a good partner in doing business?
8.9
604
8.7
9
Product Direction (% positive)
8.8
1,351
7.8
26
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Call Analytics
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Agent Performance Management
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
Not enough data
7.8
507
Not enough data
7.7
490
Not enough data
7.9
525
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
568
|
Verified
Not enough data
8.4
571
|
Verified
Not enough data
8.6
561
|
Verified
Not enough data
8.2
510
Not enough data
8.2
516
|
Verified
Not enough data
8.5
520
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
Not enough data
8.8
588
|
Verified
Not enough data
8.7
617
|
Verified
Not enough data
8.8
573
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
37
8.1
7
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Not enough data
Insights
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Verint Speech and Text Analytics are categorized as Speech Analytics
Unique Categories
CloudTalk is categorized as Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Verint Speech and Text Analytics is categorized as Conversation Intelligence and Text Analysis
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Insurance
15.9%
Financial Services
9.8%
Consumer Services
9.8%
Banking
9.8%
Health, Wellness and Fitness
8.5%
Other
46.3%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is Verint Text Analytics used for?
1 Comment
AT
Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions...Read more
Verint Speech and Text Analytics has no more discussions with answers
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