Compare CloudTalk and UJET 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Mid-Market (56.5% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Contact Vendor
CloudTalk
Star Rating
(1,745)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansUJET
Star Rating
(1,129)4.7 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UJET excels in user-friendliness, with many users highlighting its versatility and seamless integration with other tools. This makes it particularly effective for managing calls, emails, and chats, streamlining daily workflows significantly.
- Users say that CloudTalk offers a clean and intuitive interface, which facilitates quick onboarding for agents. Reviewers appreciate its ability to track emotions during calls and provide brief summaries, enhancing the overall call experience and performance visibility.
- According to verified reviews, UJET stands out for its high scores in ease of setup and administration, making it a preferred choice for teams looking for a straightforward implementation process. Users have noted that the platform's features are easy to navigate, which helps in reducing the learning curve.
- Reviewers mention that while CloudTalk is user-friendly, it sometimes lacks the depth of features that UJET provides, particularly in areas like web chat and email functionalities. Users have expressed a desire for more robust options in these areas to enhance their customer interaction capabilities.
- G2 reviewers highlight that UJET's strong performance in call monitoring and analytics features is a significant advantage, allowing teams to evaluate performance effectively. Users appreciate the detailed insights that help in improving call quality and agent performance.
- Users report that CloudTalk, while effective for small businesses, may not scale as well for mid-market companies compared to UJET. This difference in market focus can influence the choice for businesses looking for a solution that grows with their needs.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
UJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
CloudTalk
Free Trial is available
UJET
Free Trial is available
Ratings
Meets Requirements
8.7
1,505
9.5
936
Ease of Use
9.1
1,534
9.7
937
Ease of Setup
8.9
1,144
9.6
345
Ease of Admin
8.9
633
9.4
235
Quality of Support
8.8
1,367
9.5
887
Has the product been a good partner in doing business?
8.9
634
9.6
232
Product Direction (% positive)
8.8
1,456
9.5
912
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Not enough data
Automation
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Not enough data
Performance
9.0
80
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
9.0
707
|
Verified
9.6
560
|
Verified
7.8
506
Feature Not Available
7.6
489
9.5
466
|
Verified
7.9
531
|
Verified
9.3
411
7.8
489
9.5
468
Generative AI
7.6
280
9.4
175
Functions
8.5
575
|
Verified
9.5
554
|
Verified
8.4
572
|
Verified
9.5
569
|
Verified
8.6
565
|
Verified
9.5
526
|
Verified
8.2
517
9.4
441
8.2
523
|
Verified
9.4
468
8.5
523
|
Verified
9.6
532
|
Verified
8.4
534
|
Verified
9.5
522
8.4
526
|
Verified
9.6
484
|
Verified
Agentic AI - Contact Center
7.8
143
9.7
46
8.4
164
9.8
47
8.2
143
9.8
46
8.1
141
9.7
47
Administrative
8.5
587
|
Verified
9.5
535
|
Verified
8.8
591
|
Verified
9.5
513
|
Verified
8.7
642
|
Verified
9.4
544
|
Verified
8.8
593
|
Verified
9.6
492
8.3
515
|
Verified
9.5
442
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
210
9.4
193
8.3
227
9.1
206
8.1
224
9.5
237
8.5
234
9.6
241
8.2
235
9.6
245
8.1
222
9.6
238
8.2
224
9.6
230
Generative AI
7.4
105
9.4
124
Workforce Management
8.8
231
9.6
232
8.6
229
9.7
219
Call Center Infrastructure (CCI)
8.6
20
9.7
19
9.0
20
9.9
21
9.2
19
9.9
19
8.7
19
9.7
20
Administrative
9.0
237
9.6
239
8.7
239
9.6
223
Generative AI
Not enough data
9.4
84
Not enough data
9.3
83
Not enough data
9.1
82
Communication
Not enough data
9.6
396
|
Verified
Not enough data
9.4
420
|
Verified
Not enough data
9.4
182
Not enough data
9.5
382
|
Verified
Not enough data
9.3
178
Internal Use
Not enough data
9.3
361
|
Verified
Not enough data
9.5
380
|
Verified
Not enough data
9.5
182
Not enough data
9.6
383
|
Verified
Not enough data
9.5
325
|
Verified
Not enough data
9.6
381
|
Verified
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
478
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Not enough data
Insights
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and UJET are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
UJET is categorized as Live Chat
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Consumer Services
27.4%
Telecommunications
9.3%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.6%
Other
44.8%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 Comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 Comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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