Compare CloudTalk and Talkroute 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (93.5% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$19 per account, per month (not billed per user)
CloudTalk
Star Rating
(1,745)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansTalkroute
Star Rating
(46)4.7 out of 5
Market Segments
Small-Business (93.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19 per account, per month (not billed per user)
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkroute excels in user-friendliness, with many users appreciating its straightforward setup process. One user noted that setting up extensions and greetings was quick and didn’t take much effort, making it a great choice for small businesses looking for simplicity.
- Users say that CloudTalk offers a clean and intuitive interface, which facilitates quick onboarding for agents. Reviewers highlighted the platform's ability to provide clear visibility into call activity and performance, making it a strong contender for businesses that prioritize analytics and call management.
- According to verified reviews, Talkroute stands out for its high ease of use, with users praising its mobile app for reliability and prompt notifications. This feature is particularly beneficial for teams that need to manage calls on the go, as agents can pick up calls from anywhere with minimal setup.
- Reviewers mention that CloudTalk's deployment is quick compared to traditional call center systems, which can be a significant advantage for businesses needing to scale rapidly. Users appreciated the platform's ability to track emotions during calls, adding a layer of insight that can enhance customer interactions.
- G2 reviewers highlight that Talkroute's call management features are robust, with users noting that call forwarding and queues are easier to manage. This functionality is crucial for small businesses that require efficient communication without the complexity of larger systems.
- Users report that while both platforms have their strengths, Talkroute's focus on small business needs is evident, with a higher percentage of reviews coming from this segment. This specialization may resonate more with smaller teams looking for tailored solutions, whereas CloudTalk's broader appeal may suit larger organizations better.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Talkroute
BASIC
$19
per account, per month (not billed per user)
Included Features:
- Local & Toll Free Numbers
- Incoming & Outgoing Calling
- Text Messaging
Free Trial
CloudTalk
Free Trial is available
Talkroute
Free Trial is available
Ratings
Meets Requirements
8.7
1,505
8.8
23
Ease of Use
9.1
1,534
9.6
31
Ease of Setup
8.9
1,144
9.4
29
Ease of Admin
8.9
633
8.8
8
Quality of Support
8.8
1,367
9.0
23
Has the product been a good partner in doing business?
8.9
634
8.8
8
Product Direction (% positive)
8.8
1,456
9.5
23
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Not enough data
Automation
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Not enough data
Performance
9.0
80
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
9.0
707
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
531
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
575
|
Verified
Not enough data
8.4
572
|
Verified
Not enough data
8.6
565
|
Verified
Not enough data
8.2
517
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
526
|
Verified
Not enough data
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
8.7
642
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
231
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
9.5
10
9.6
26
9.7
6
9.7
26
9.3
5
9.3
26
9.7
6
9.2
26
8.7
5
9.6
24
9.8
7
Advanced Features - Cloud PBX
9.5
25
9.7
5
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
8.3
5
8.7
23
9.8
7
8.3
23
8.8
7
8.4
28
9.2
6
7.7
22
9.3
7
7.4
22
8.8
7
Basic Communication
9.0
239
|
Verified
8.9
20
|
Verified
6.5
137
Feature Not Available
7.1
157
|
Verified
9.2
17
|
Verified
6.3
129
Feature Not Available
7.3
146
|
Verified
Feature Not Available
8.0
160
|
Verified
Feature Not Available
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
9.2
6
7.5
14
8.7
5
Access
8.0
155
9.0
15
|
Verified
8.0
170
|
Verified
Feature Not Available
8.3
178
|
Verified
9.0
16
|
Verified
Advanced Features
7.6
160
|
Verified
9.2
16
|
Verified
7.6
152
|
Verified
9.4
16
|
Verified
8.9
210
|
Verified
8.8
19
|
Verified
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
478
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Not enough data
Insights
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Talkroute are categorized as VoIP Providers and Cloud PBX Platforms
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Talkroute is categorized as UCaaS Platforms and Video Conferencing
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkroute
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Real Estate
10.9%
Information Technology and Services
10.9%
Automotive
8.7%
Health, Wellness and Fitness
6.5%
Hospital & Health Care
6.5%
Other
56.5%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Who owns Talkroute?
1 Comment
TP
Someone who doesn't care for their small business customers. We were dropped due to our review on their failure to address issues within their own program.Read more
Talkroute has no more discussions with answers
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