Compare CloudTalk and RingCentral Contact Center 
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
No pricing available
CloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansRingCentral Contact Center
Star Rating
(185)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user-friendliness, with many users highlighting its clean interface and intuitive design. One user mentioned, "the easy to use platform, everything very clean and easy," making it a strong choice for teams looking for a quick onboarding experience.
- Users say that RingCentral Contact Center offers robust customization options, allowing teams to tailor features like the tone of the phone and program colors. This flexibility is appreciated by users who value personalization in their software, as one reviewer noted, "I like having the option to customize a bunch of options there."
- Reviewers mention that CloudTalk's quick deployment is a significant advantage over traditional call center systems. Users have praised its ability to get agents onboarded fast, with one stating, "CloudTalk is intuitive and quick to deploy," which can be crucial for businesses needing to scale rapidly.
- According to verified reviews, RingCentral Contact Center shines with its AI capabilities, particularly in automating note-taking during calls. A user highlighted, "What I like most about RingCentral is that it automatically creates notes using AI," which enhances productivity by reducing manual tasks.
- G2 reviewers report that CloudTalk provides valuable insights through features like emotion tracking and call summaries. Users appreciate that it "can track emotions" and "give you a brief of the call," which can help improve customer interactions and service quality.
- Users say that while RingCentral Contact Center has a solid feature set, it sometimes faces challenges in meeting specific workflow needs, with some reviewers noting configuration difficulties. This contrasts with CloudTalk's reputation for a more straightforward setup process, making it a preferred option for teams seeking ease of use.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
RingCentral Contact Center
No pricing availableFree Trial
CloudTalk
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.7
1,504
8.4
145
Ease of Use
9.1
1,533
8.5
148
Ease of Setup
8.9
1,143
8.3
79
Ease of Admin
8.9
633
8.3
49
Quality of Support
8.8
1,366
7.9
129
Has the product been a good partner in doing business?
8.9
634
8.0
50
Product Direction (% positive)
8.8
1,455
7.1
137
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Dialing Options
8.6
232
|
Verified
8.4
24
|
Verified
8.5
224
|
Verified
8.1
22
|
Verified
8.4
23
7.2
10
Agent Tools
8.1
204
|
Verified
7.4
22
|
Verified
8.2
210
|
Verified
8.0
22
|
Verified
8.9
238
|
Verified
8.3
25
|
Verified
Automation
8.3
201
|
Verified
8.3
21
|
Verified
8.3
197
|
Verified
8.2
23
|
Verified
8.2
198
|
Verified
8.0
22
|
Verified
Agentic AI - Auto Dialer
6.9
20
7.5
12
7.8
21
7.9
13
AI Capabilities - Auto Dialer
7.9
19
8.2
10
8.1
18
8.5
10
7.6
19
8.2
10
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Not enough data
Performance
9.0
80
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
9.0
706
|
Verified
8.9
48
|
Verified
7.8
506
7.4
38
|
Verified
7.6
489
7.7
40
|
Verified
7.9
531
|
Verified
7.8
46
|
Verified
7.8
489
7.9
39
|
Verified
Generative AI
7.6
280
6.7
26
Functions
8.5
575
|
Verified
8.3
66
|
Verified
8.4
572
|
Verified
8.1
64
|
Verified
8.6
565
|
Verified
7.9
54
|
Verified
8.2
517
7.4
32
|
Verified
8.2
523
|
Verified
8.0
40
|
Verified
8.5
523
|
Verified
7.8
38
|
Verified
8.4
534
|
Verified
8.1
42
8.4
526
|
Verified
8.0
37
|
Verified
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
7.9
57
|
Verified
8.8
591
|
Verified
8.5
63
|
Verified
8.7
641
|
Verified
7.9
68
|
Verified
8.8
592
|
Verified
8.0
41
|
Verified
8.3
515
|
Verified
7.8
38
|
Verified
Workforce Management
8.7
110
|
Verified
8.7
13
8.7
104
|
Verified
8.3
11
8.6
94
|
Verified
8.5
10
8.7
100
|
Verified
7.4
11
8.7
106
9.2
14
Administration
8.8
115
|
Verified
8.3
13
8.9
112
|
Verified
8.8
11
8.8
117
|
Verified
9.5
14
8.4
106
|
Verified
8.0
10
8.7
99
|
Verified
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
231
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
8.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
478
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Not enough data
Insights
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and RingCentral Contact Center are categorized as Auto Dialer, Contact Center Workforce, and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
RingCentral Contact Center is categorized as UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Computer Software
7.4%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.9%
Insurance
5.1%
Other
66.9%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
RingCentral Contact Center has no more discussions with answers
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