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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial Per Month
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansPhoneBurner
Star Rating
(271)4.7 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PhoneBurner excels in its Quality of Support, scoring 9.6 compared to CloudTalk's 8.8. Reviewers mention that PhoneBurner's support team is responsive and helpful, making it easier for small businesses to resolve issues quickly.
- Reviewers mention that PhoneBurner offers superior Dialing Options, particularly in Predictive Dialer functionality, where it scores 9.3 against CloudTalk's 8.2. Users appreciate the efficiency of PhoneBurner's predictive dialing, which significantly boosts their call volume.
- G2 users highlight PhoneBurner's Ease of Use with a score of 9.3, while CloudTalk scores 9.1. Users say that PhoneBurner's interface is intuitive, allowing new users to get up to speed quickly without extensive training.
- Users on G2 report that PhoneBurner shines in Call Recording, scoring 9.2 compared to CloudTalk's 8.9. Reviewers mention that the clarity and accessibility of recorded calls in PhoneBurner are particularly beneficial for training and compliance purposes.
- Reviewers mention that CloudTalk has a more robust Mobile Access feature, scoring 8.1 compared to PhoneBurner's 8.0. Users appreciate CloudTalk's mobile app for its functionality, allowing them to manage calls and communications effectively on the go.
- Users say that PhoneBurner outperforms CloudTalk in Performance Evaluation, with a score of 8.6 versus CloudTalk's 8.0. Reviewers mention that PhoneBurner's performance metrics provide valuable insights that help improve agent productivity and overall call center efficiency.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Free Trial
CloudTalk
Free Trial is available
PhoneBurner
Free Trial is available
Ratings
Meets Requirements
8.7
1,389
9.4
231
Ease of Use
9.1
1,417
9.3
234
Ease of Setup
8.9
1,030
9.1
130
Ease of Admin
8.9
603
9.1
87
Quality of Support
8.8
1,258
9.6
233
Has the product been a good partner in doing business?
8.9
604
9.6
84
Product Direction (% positive)
8.8
1,351
9.4
220
Features by Category
Dialing Options
8.6
232
|
Verified
9.3
161
|
Verified
8.5
224
|
Verified
9.3
145
|
Verified
8.4
23
7.1
7
Agent Tools
8.1
204
|
Verified
8.2
92
8.2
210
|
Verified
8.9
136
|
Verified
8.9
236
|
Verified
9.3
138
|
Verified
Automation
8.3
200
|
Verified
Feature Not Available
8.3
196
|
Verified
8.2
97
|
Verified
8.2
198
|
Verified
8.9
119
Agentic AI - Auto Dialer
6.9
20
7.5
8
7.8
20
9.0
8
AI Capabilities - Auto Dialer
7.9
19
8.6
6
8.1
18
9.7
6
7.6
19
6.7
6
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
Not enough data
7.8
507
Not enough data
7.7
490
Not enough data
7.9
525
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
568
|
Verified
Not enough data
8.4
571
|
Verified
Not enough data
8.6
561
|
Verified
Not enough data
8.2
510
Not enough data
8.2
516
|
Verified
Not enough data
8.5
520
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
Not enough data
8.8
588
|
Verified
Not enough data
8.7
617
|
Verified
Not enough data
8.8
573
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Feature Not Available
Not enough data
8.8
42
Not enough data
9.0
41
Customizations
Not enough data
9.4
48
Not enough data
9.1
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
52
Generative AI
Not enough data
Feature Not Available
Agentic AI - Outbound Call Tracking
7.4
90
8.9
6
7.4
90
8.9
6
Calling
9.0
467
9.1
115
8.1
399
8.8
103
8.5
426
9.2
116
8.8
442
9.4
95
8.3
102
10.0
7
Contacts
8.1
418
9.4
128
8.0
392
9.1
119
8.2
403
9.2
119
Insights
8.4
417
9.4
131
8.4
407
9.5
132
8.3
384
9.6
131
7.2
346
9.1
123
7.5
351
9.1
123
8.0
95
8.6
6
Categories
Categories
Shared Categories
CloudTalk and PhoneBurner are categorized as Auto Dialer and Outbound Call Tracking
Unique Categories
CloudTalk is categorized as Speech Analytics, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
PhoneBurner is categorized as Email Tracking and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Financial Services
15.8%
Insurance
15.1%
Real Estate
10.2%
Marketing and Advertising
7.9%
Information Technology and Services
6.4%
Other
44.5%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is a PhoneBurner?
2 Comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 Comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 Comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
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