Compare CloudTalk and PhoneBurner 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (79.9% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial Per Month
CloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansPhoneBurner
Star Rating
(281)4.7 out of 5
Market Segments
Small-Business (79.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PhoneBurner excels in user experience, with many praising its ease of use and intuitive features. Users appreciate the speed dialer and one-click solutions for sending emails and scheduling meetings, which help maintain focus during calls.
- According to verified reviews, CloudTalk is recognized for its clean interface and quick deployment, making it easy for agents to onboard. Users highlight the platform's ability to track emotions during calls and provide performance insights, enhancing overall call management.
- Users say that PhoneBurner offers exceptional support, with a high quality of assistance noted in reviews. Many users feel that the platform effectively addresses their needs for team management and lead distribution, making it a reliable partner in their business operations.
- Reviewers mention that while CloudTalk provides a solid set of features, some users find it less customizable compared to PhoneBurner. This can lead to challenges in adapting the software to specific workflows, which is crucial for businesses with unique requirements.
- G2 reviewers highlight PhoneBurner's strong performance in call management features, such as recording calls and click-to-call functionality. These features are particularly beneficial for users who need to streamline their outreach efforts and maintain detailed records of interactions.
- According to recent feedback, CloudTalk's reporting capabilities are appreciated, but some users feel that the analytics could be more comprehensive. In contrast, PhoneBurner users often express satisfaction with the detailed insights provided, which help them track performance and optimize their calling strategies.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Free Trial
CloudTalk
Free Trial is available
PhoneBurner
Free Trial is available
Ratings
Meets Requirements
8.7
1,504
9.4
237
Ease of Use
9.1
1,533
9.3
240
Ease of Setup
8.9
1,143
9.1
136
Ease of Admin
8.9
633
9.2
91
Quality of Support
8.8
1,366
9.6
239
Has the product been a good partner in doing business?
8.9
634
9.6
88
Product Direction (% positive)
8.8
1,455
9.4
226
Features by Category
Dialing Options
8.6
232
|
Verified
9.3
161
|
Verified
8.5
224
|
Verified
9.3
145
|
Verified
8.4
23
7.1
7
Agent Tools
8.1
204
|
Verified
8.2
92
8.2
210
|
Verified
8.9
137
|
Verified
8.9
238
|
Verified
9.3
138
|
Verified
Automation
8.3
201
|
Verified
Feature Not Available
8.3
197
|
Verified
8.2
97
|
Verified
8.2
198
|
Verified
8.9
119
Agentic AI - Auto Dialer
6.9
20
7.5
8
7.8
21
9.2
10
AI Capabilities - Auto Dialer
7.9
19
8.6
6
8.1
18
9.7
6
7.6
19
6.7
6
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Not enough data
Performance
9.0
80
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
9.0
706
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
531
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
575
|
Verified
Not enough data
8.4
572
|
Verified
Not enough data
8.6
565
|
Verified
Not enough data
8.2
517
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
526
|
Verified
Not enough data
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
8.7
641
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
231
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Feature Not Available
Not enough data
8.8
42
Not enough data
9.0
41
Customizations
Not enough data
9.4
48
Not enough data
9.1
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
52
Generative AI
Not enough data
Feature Not Available
Agentic AI - Outbound Call Tracking
7.4
88
8.9
6
7.4
88
8.9
6
Calling
9.0
478
9.1
116
8.1
398
8.8
103
8.5
427
9.2
117
8.8
451
9.4
96
8.3
105
9.5
10
Contacts
8.1
417
9.4
128
8.0
391
9.1
119
8.2
403
9.2
119
Insights
8.4
422
9.4
132
8.4
407
9.5
133
8.3
382
9.6
131
7.2
344
9.1
123
7.5
350
9.1
124
8.0
95
8.6
6
Categories
Categories
Shared Categories
CloudTalk and PhoneBurner are categorized as Auto Dialer and Outbound Call Tracking
Unique Categories
CloudTalk is categorized as Speech Analytics, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
PhoneBurner is categorized as Email Tracking and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Financial Services
15.9%
Insurance
15.1%
Real Estate
10.0%
Marketing and Advertising
7.7%
Information Technology and Services
6.3%
Other
45.0%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is a PhoneBurner?
2 Comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 Comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 Comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
