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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Mid-Market (59.7% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Contact Us
CloudTalk
Star Rating
(1,633)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansOutreach
Star Rating
(3,527)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in ease of use, with users appreciating its intuitive interface and smooth setup process. Many highlight features like the Smart Dialer and Power Dialer as essential tools that streamline their workflow.
- Users say Outreach shines in automation capabilities, with feedback praising its AI-driven features that enhance sales processes. Reviewers mention that it provides excellent sales analytics and detailed reports, making decision-making more efficient.
- According to verified reviews, CloudTalk has a higher overall satisfaction score, reflecting its strong performance in quality of support and user experience. Users appreciate the reliable connection rates across regions, which they find crucial for their operations.
- Reviewers mention that while Outreach offers robust features for multichannel outreach, some users face challenges with configuration, indicating that it may not always align perfectly with specific workflow needs.
- G2 reviewers highlight that CloudTalk's affordability is a significant advantage, with a clear entry-level pricing structure starting at $19. This makes it an attractive option for small businesses looking for cost-effective solutions.
- Users report that Outreach provides excellent tools for tracking interactions with prospects, but some find its autonomous task execution lacking compared to CloudTalk, which offers a more seamless experience in automating routine tasks.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
CloudTalk
Free Trial is available
Outreach
No trial information availableRatings
Meets Requirements
8.7
1,397
8.7
2,672
Ease of Use
9.1
1,425
8.3
2,688
Ease of Setup
8.9
1,038
7.7
850
Ease of Admin
8.9
606
7.8
774
Quality of Support
8.8
1,266
8.3
2,428
Has the product been a good partner in doing business?
8.9
607
8.5
760
Product Direction (% positive)
8.8
1,359
8.5
2,502
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
7.5
35
Not enough data
8.2
37
Not enough data
8.2
39
Organization
Not enough data
8.0
34
Not enough data
8.1
36
Not enough data
8.1
34
Performance Analysis
Not enough data
7.4
39
Not enough data
8.3
42
Sales Analysis
Not enough data
7.4
38
Not enough data
7.9
39
Generative AI
Not enough data
7.9
26
Not enough data
7.7
25
Agentic AI - AI Sales Assistant
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
9.7
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Integrated Workflows
Not enough data
8.7
1010
|
Verified
Not enough data
9.1
1058
|
Verified
Not enough data
8.4
871
|
Verified
Not enough data
8.2
797
|
Verified
Not enough data
8.5
1010
|
Verified
Not enough data
8.6
400
Not enough data
8.2
348
Repeatability and Reportability
Not enough data
8.4
862
|
Verified
Not enough data
8.6
947
|
Verified
Not enough data
8.5
926
|
Verified
Not enough data
7.8
773
|
Verified
Not enough data
7.0
315
AI and Automation
Not enough data
7.8
339
Not enough data
7.3
308
Not enough data
7.7
347
Not enough data
7.3
299
Not enough data
7.0
291
Generative AI
Not enough data
6.7
139
Agentic AI - Sales Engagement
Not enough data
6.5
27
Not enough data
7.3
27
Not enough data
7.8
28
Not enough data
6.4
27
Not enough data
6.9
27
Not enough data
7.0
28
Not enough data
7.0
26
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Call Analytics
Not enough data
8.3
128
Not enough data
7.8
108
Not enough data
8.0
115
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.7
95
Not enough data
7.9
99
Generative AI
Not enough data
7.5
40
Agentic AI - Conversation Intelligence
Not enough data
6.0
7
Not enough data
6.4
7
Not enough data
6.0
7
Not enough data
5.7
7
Not enough data
5.7
7
Not enough data
5.5
7
Not enough data
6.0
7
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
87
Not enough data
8.7
76
Not enough data
Performance
8.9
78
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
637
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
525
|
Verified
Not enough data
7.8
488
Not enough data
Generative AI
7.6
279
Not enough data
Functions
8.5
571
|
Verified
Not enough data
8.4
573
|
Verified
Not enough data
8.6
562
|
Verified
Not enough data
8.2
510
Not enough data
8.2
515
|
Verified
Not enough data
8.5
519
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
147
Not enough data
8.2
142
Not enough data
8.1
141
Not enough data
Administrative
8.5
581
|
Verified
Not enough data
8.8
587
|
Verified
Not enough data
8.7
621
|
Verified
Not enough data
8.8
577
|
Verified
Not enough data
8.3
514
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Revenue Sourcing and Forecasting
Not enough data
7.4
51
Not enough data
7.9
60
Not enough data
8.3
79
Not enough data
8.1
53
Not enough data
7.9
59
Not enough data
8.0
21
Not enough data
8.0
22
CRM Data Enrichment
Not enough data
8.7
92
Not enough data
8.7
101
Not enough data
8.2
74
Not enough data
Feature Not Available
Not enough data
8.2
22
Account Management
Not enough data
7.8
69
Not enough data
7.8
70
Not enough data
8.0
70
Not enough data
8.5
80
Not enough data
7.8
24
Not enough data
8.1
21
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
25
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
228
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.7
5
Not enough data
6.0
5
Not enough data
5.7
5
Incentives
Not enough data
7.5
194
Not enough data
8.2
235
|
Verified
Not enough data
7.0
166
|
Verified
Not enough data
8.3
246
|
Verified
Personalization
Not enough data
8.3
264
|
Verified
Not enough data
7.9
271
|
Verified
Not enough data
8.3
323
|
Verified
Not enough data
8.1
228
|
Verified
Administrative
Not enough data
8.7
307
|
Verified
Not enough data
8.4
259
|
Verified
Not enough data
8.5
265
Agentic AI - Email Tracking
Not enough data
7.3
16
Not enough data
7.1
17
Not enough data
7.9
17
Not enough data
6.4
16
Not enough data
6.4
16
Not enough data
6.3
16
Not enough data
6.5
16
Analytics
Not enough data
8.8
1438
Not enough data
8.4
1379
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
1405
Not enough data
8.9
1431
Not enough data
8.5
1405
Not enough data
8.3
1056
Not enough data
9.0
1447
Generative AI
Not enough data
6.8
162
Agentic AI - Sales Analytics
Not enough data
7.0
9
Not enough data
8.1
9
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
6.9
8
Data Sourcing
Not enough data
7.7
159
Not enough data
7.9
174
Not enough data
Feature Not Available
Not enough data
8.1
188
Not enough data
7.6
168
Predictive Analytics
Not enough data
7.3
142
Not enough data
7.5
136
Not enough data
7.0
127
Not enough data
7.4
135
Sales Management
Not enough data
8.0
149
Not enough data
Feature Not Available
Not enough data
7.8
164
Not enough data
8.8
189
Agentic AI - Outbound Call Tracking
7.4
89
5.2
10
7.4
89
5.5
10
Calling
9.0
466
8.5
813
8.1
398
7.9
906
8.5
425
8.4
1032
8.8
442
8.8
1089
8.2
101
5.5
14
Contacts
8.1
417
8.6
1146
8.0
391
8.0
985
8.2
402
8.4
1066
Insights
8.4
416
8.3
1092
|
Verified
8.4
406
8.4
1051
8.3
383
7.7
594
7.1
345
9.1
1191
7.5
350
8.1
1036
7.9
94
6.7
13
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.3
197
|
Verified
Not enough data
8.2
196
|
Verified
Not enough data
8.2
179
|
Verified
Not enough data
8.0
142
|
Verified
Feedback
Not enough data
8.3
165
|
Verified
Not enough data
8.1
162
|
Verified
Not enough data
8.1
141
Not enough data
8.3
174
|
Verified
Not enough data
8.4
192
|
Verified
Not enough data
8.3
191
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
6.7
21
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Outreach are categorized as Outbound Call Tracking
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Outreach is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Analytics, Email Tracking, Sales Performance Management, and AI SDRs
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.8%
Financial Services
5.0%
Education Management
4.6%
Other
65.3%
Computer Software
36.9%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.3%
Financial Services
3.2%
Other
28.1%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 Comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 Comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
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