Compare CloudTalk and Orum 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Mid-Market (55.9% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
No pricing available
CloudTalk
Star Rating
(1,745)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansOrum
Star Rating
(780)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OrumSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user-friendliness, with many users appreciating its "clean and easy" interface. The platform is noted for its quick deployment, allowing agents to onboard swiftly and access clear visibility into call activity and performance.
- Users say that Orum stands out for its efficiency in dialing, particularly for cold calling. Reviewers highlight how it enables them to "knock out a ton of dials in a short amount of time," making it a powerful tool for boosting productivity and connection rates.
- According to verified reviews, CloudTalk's support quality is commendable, with users noting the platform's ability to track emotions during calls and provide insightful summaries. This feature enhances the overall call experience, making it a valuable asset for teams focused on customer interactions.
- Reviewers mention that Orum's setup process is straightforward, with many users finding it easy to implement. This ease of setup is a significant advantage for teams looking to quickly integrate a new dialing solution into their workflow.
- G2 reviewers highlight that while CloudTalk has a strong presence in the small business segment, Orum is favored by mid-market users, indicating that each product may cater to different business sizes and needs effectively.
- Users express that while CloudTalk offers a robust set of features, Orum's advanced dialing capabilities and coaching tools provide a more tailored experience for sales teams, helping them refine their approach and improve overall performance.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Orum
No pricing availableFree Trial
CloudTalk
Free Trial is available
Orum
No trial information availableRatings
Meets Requirements
8.7
1,505
9.1
557
Ease of Use
9.1
1,534
9.2
591
Ease of Setup
8.9
1,144
9.2
333
Ease of Admin
8.9
633
8.9
101
Quality of Support
8.8
1,367
9.3
527
Has the product been a good partner in doing business?
8.9
634
9.3
103
Product Direction (% positive)
8.8
1,456
9.7
556
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.6
232
|
Verified
9.0
455
8.5
224
|
Verified
8.9
439
8.4
23
Feature Not Available
Agent Tools
8.1
204
|
Verified
8.2
342
8.2
210
|
Verified
8.1
342
8.9
238
|
Verified
9.2
453
|
Verified
Automation
8.3
201
|
Verified
8.5
433
|
Verified
8.3
197
|
Verified
8.3
350
|
Verified
8.2
198
|
Verified
8.5
364
Agentic AI - Auto Dialer
6.9
20
8.5
202
7.8
21
8.6
212
AI Capabilities - Auto Dialer
7.9
19
8.6
204
8.1
18
8.5
195
7.6
19
8.8
199
Visual Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Office Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
39
Guest Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Collaboration Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
40
Not enough data
Feature Not Available
Agentic AI - Virtual Workspaces
Not enough data
8.4
24
Not enough data
Feature Not Available
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Not enough data
Performance
9.0
80
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
9.0
707
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
531
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
575
|
Verified
Not enough data
8.4
572
|
Verified
Not enough data
8.6
565
|
Verified
Not enough data
8.2
517
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
526
|
Verified
Not enough data
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
8.7
642
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
231
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
8.4
81
7.4
88
8.5
81
Calling
9.0
478
9.2
242
8.1
398
8.6
216
8.5
427
9.0
227
8.8
451
9.2
232
8.3
105
9.5
101
Contacts
8.1
417
8.7
222
8.0
391
8.7
209
8.2
403
9.0
221
Insights
8.4
422
9.0
231
8.4
407
9.2
220
8.3
382
9.0
215
7.2
344
Feature Not Available
7.5
350
8.7
212
8.0
95
8.7
92
Categories
Categories
Shared Categories
CloudTalk and Orum are categorized as Auto Dialer and Outbound Call Tracking
Unique Categories
CloudTalk is categorized as Speech Analytics, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Orum is categorized as Virtual Workspaces
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Orum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Computer Software
36.7%
Information Technology and Services
21.0%
Computer & Network Security
5.6%
Financial Services
5.2%
Marketing and Advertising
4.2%
Other
27.3%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">For better training, you could leverage Orum's AI Coaching suite which includes Objection Detection, post-call...Read more
Connect delay and call quality issues slow live conversations and make me sound unprepared
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">Have you explored HighLevel's pre-built workflow recipes? They offer ready-made templates for common automation needs...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
