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Compare CloudTalk and iPlum 
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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (98.9% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$8.99
CloudTalk
Star Rating
(1,633)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansiPlum
Star Rating
(179)4.2 out of 5
Market Segments
Small-Business (98.9% of reviews)
Pros & Cons
Entry-Level Pricing
$8.99
Browse all 2 pricing plansCloudTalk vs iPlum
When assessing the two solutions, reviewers found CloudTalk easier to use, set up, and administer. Reviewers also preferred doing business with CloudTalk overall.
- Reviewers felt that iPlum meets the needs of their business better than CloudTalk.
- When comparing quality of ongoing product support, reviewers felt that CloudTalk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CloudTalk over iPlum.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
iPlum
Standard
$8.99
For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail
Free Trial
CloudTalk
Free Trial is available
iPlum
No trial information availableRatings
Meets Requirements
8.7
1,397
9.2
172
Ease of Use
9.1
1,425
8.6
174
Ease of Setup
8.9
1,038
7.9
165
Ease of Admin
8.9
606
8.5
45
Quality of Support
8.8
1,266
8.4
140
Has the product been a good partner in doing business?
8.9
607
8.2
46
Product Direction (% positive)
8.8
1,359
8.6
173
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Platform
Not enough data
9.3
119
Not enough data
9.2
121
Not enough data
8.5
111
Not enough data
9.1
113
Not enough data
9.2
117
Not enough data
9.0
115
Not enough data
9.0
111
Not enough data
8.9
114
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
87
Not enough data
8.7
76
Not enough data
Performance
8.9
78
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
637
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
525
|
Verified
Not enough data
7.8
488
Not enough data
Generative AI
7.6
279
Not enough data
Functions
8.5
571
|
Verified
Not enough data
8.4
573
|
Verified
Not enough data
8.6
562
|
Verified
Not enough data
8.2
510
Not enough data
8.2
515
|
Verified
Not enough data
8.5
519
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
147
Not enough data
8.2
142
Not enough data
8.1
141
Not enough data
Administrative
8.5
581
|
Verified
Not enough data
8.8
587
|
Verified
Not enough data
8.7
621
|
Verified
Not enough data
8.8
577
|
Verified
Not enough data
8.3
514
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Technology
Not enough data
9.4
24
Not enough data
8.9
23
Not enough data
7.9
21
Administration
Not enough data
7.9
21
Not enough data
8.0
22
Not enough data
7.6
21
Compliance
Not enough data
9.6
23
Not enough data
9.6
22
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
7.4
65
8.7
23
8.0
67
8.3
23
7.5
63
8.4
25
6.8
63
7.7
22
6.5
62
7.4
22
6.5
62
Basic Communication
8.9
228
|
Verified
8.8
88
6.5
136
Feature Not Available
7.1
156
|
Verified
9.0
87
6.3
129
5.9
77
7.3
146
|
Verified
6.3
72
8.0
160
|
Verified
6.6
74
Agentic AI - VoIP Providers
6.8
15
6.3
50
7.7
14
6.5
50
7.0
14
6.4
51
7.5
14
6.4
49
Access
8.0
155
6.2
69
8.0
169
|
Verified
Feature Not Available
8.3
178
|
Verified
7.1
75
Advanced Features
7.6
160
|
Verified
5.7
70
7.6
151
|
Verified
6.4
77
8.9
207
|
Verified
8.4
83
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
89
7.8
9
7.4
89
7.6
9
Calling
9.0
466
7.5
26
8.1
398
Feature Not Available
8.5
425
8.6
27
8.8
442
Feature Not Available
8.2
101
8.3
11
Contacts
8.1
417
8.2
26
8.0
391
Feature Not Available
8.2
402
7.5
25
Insights
8.4
416
Feature Not Available
8.4
406
Feature Not Available
8.3
383
Feature Not Available
7.1
345
Feature Not Available
7.5
350
Feature Not Available
7.9
94
7.2
10
Categories
Categories
Shared Categories
CloudTalk and iPlum are categorized as Outbound Call Tracking and VoIP Providers
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
iPlum is categorized as Telemedicine, Google Workspace Communication Tools, and HIPAA Compliant Messaging
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iPlum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.8%
Financial Services
5.0%
Education Management
4.6%
Other
65.3%
Mental Health Care
53.6%
Health, Wellness and Fitness
12.3%
Hospital & Health Care
11.2%
Individual & Family Services
3.9%
Marketing and Advertising
2.2%
Other
16.8%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
iPlum has no discussions with answers
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