Compare CloudTalk and iPlum 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (97.9% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$8.99
CloudTalk
Star Rating
(1,745)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansiPlum
Star Rating
(199)4.3 out of 5
Market Segments
Small-Business (97.9% of reviews)
Pros & Cons
Entry-Level Pricing
$8.99
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that iPlum excels in providing a simple and reliable solution for managing business communications. Users appreciate how it keeps calls and messages separate from personal lines, making it particularly useful for professionals like therapists who need to maintain client confidentiality.
- Users say that CloudTalk stands out for its intuitive interface and quick deployment, which allows agents to get onboarded rapidly. Reviewers highlight the clean dashboard that offers clear visibility into call activity, making it easier to manage call routing and performance metrics.
- According to verified reviews, iPlum is favored for its affordability, with an entry-level price significantly lower than CloudTalk. This makes it an attractive option for small businesses looking to manage costs while still accessing essential communication features.
- Reviewers mention that CloudTalk provides advanced features like emotion tracking during calls, which can enhance customer interactions. This capability is particularly beneficial for businesses that prioritize customer experience and want to gain insights from their communications.
- G2 reviewers highlight that while iPlum is easy to use on a daily basis, CloudTalk offers a more comprehensive set of features for call management, including IVR and automated attendants, which can streamline operations for businesses with higher call volumes.
- Users report that both platforms have their strengths, but CloudTalk generally receives higher ratings for support quality and product direction. Reviewers appreciate the responsive customer service and ongoing improvements, which contribute to a more satisfying user experience over time.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
iPlum
Standard
$8.99
For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail
Free Trial
CloudTalk
Free Trial is available
iPlum
No trial information availableRatings
Meets Requirements
8.7
1,504
9.2
181
Ease of Use
9.1
1,533
8.6
183
Ease of Setup
8.9
1,143
7.9
174
Ease of Admin
8.9
633
8.6
46
Quality of Support
8.8
1,366
8.4
147
Has the product been a good partner in doing business?
8.9
634
8.2
47
Product Direction (% positive)
8.8
1,455
8.6
182
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Not enough data
Automation
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Platform
Not enough data
9.3
119
Not enough data
9.2
123
Not enough data
8.5
111
Not enough data
9.1
113
Not enough data
9.3
121
Not enough data
9.0
115
Not enough data
9.0
111
Not enough data
8.9
114
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Not enough data
Performance
9.0
80
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
9.0
706
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
531
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
575
|
Verified
Not enough data
8.4
572
|
Verified
Not enough data
8.6
565
|
Verified
Not enough data
8.2
517
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
526
|
Verified
Not enough data
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
8.7
641
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Technology
Not enough data
9.4
24
Not enough data
8.9
23
Not enough data
7.9
21
Administration
Not enough data
7.9
21
Not enough data
8.0
22
Not enough data
7.6
21
Compliance
Not enough data
9.6
23
Not enough data
9.6
22
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
231
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
7.4
65
8.7
23
8.0
68
8.3
23
7.5
63
8.4
28
6.8
64
7.7
22
6.5
62
7.4
22
6.5
62
Basic Communication
9.0
239
|
Verified
8.8
92
6.5
137
Feature Not Available
7.1
157
|
Verified
8.9
92
6.3
129
5.9
77
7.3
146
|
Verified
6.3
72
8.0
160
|
Verified
6.6
74
Agentic AI - VoIP Providers
6.8
15
6.3
50
7.7
14
6.5
50
7.0
14
6.4
51
7.5
14
6.4
49
Access
8.0
155
6.2
69
8.0
170
|
Verified
Feature Not Available
8.3
178
|
Verified
7.1
77
Advanced Features
7.6
160
|
Verified
5.7
70
7.6
152
|
Verified
6.4
78
8.9
210
|
Verified
8.4
85
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
7.8
9
7.4
88
7.6
9
Calling
9.0
478
7.5
26
8.1
398
Feature Not Available
8.5
427
8.6
27
8.8
451
Feature Not Available
8.3
105
8.3
11
Contacts
8.1
417
8.2
26
8.0
391
Feature Not Available
8.2
403
7.5
25
Insights
8.4
422
Feature Not Available
8.4
407
Feature Not Available
8.3
382
Feature Not Available
7.2
344
Feature Not Available
7.5
350
Feature Not Available
8.0
95
7.2
10
Categories
Categories
Shared Categories
CloudTalk and iPlum are categorized as Outbound Call Tracking and VoIP Providers
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
iPlum is categorized as Telemedicine, Google Workspace Communication Tools, and HIPAA Compliant Messaging
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iPlum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Mental Health Care
54.8%
Health, Wellness and Fitness
11.7%
Hospital & Health Care
10.6%
Individual & Family Services
3.7%
Consumer Services
2.1%
Other
17.0%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
iPlum has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
