Compare CloudTalk and DialedIn 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (52.3% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Starting at $25.00
CloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansDialedIn
Star Rating
(291)4.7 out of 5
Market Segments
Small-Business (52.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that DialedIn excels in providing a seamless user experience, with many users highlighting its fast connection and easy initial setup. This makes it particularly appealing for teams looking for a quick and efficient solution.
- Users say that CloudTalk stands out for its intuitive interface and quick deployment, which allows agents to get onboarded rapidly. Reviewers appreciate the clean design and the dashboard's ability to provide clear visibility into call activity and performance.
- According to verified reviews, DialedIn is praised for its ability to enhance team motivation through features like competitions and visible rankings. This gamification aspect can make daily outbound calling more engaging for users.
- Reviewers mention that CloudTalk offers advanced features such as emotion tracking during calls, which can provide valuable insights into customer interactions. This capability is particularly beneficial for teams focused on improving customer experience.
- G2 reviewers highlight that DialedIn has a higher overall satisfaction score, reflecting its strong performance in areas like quality of support and ease of use. Users appreciate the responsive support team and the straightforward functionality of the platform.
- Users report that while CloudTalk has a solid feature set, it sometimes falls short in customization options compared to DialedIn. This can be a drawback for teams that require more tailored solutions to fit their specific workflows.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
DialedIn
Enterprise Plus
Starting at $25.00
Best for large call centers, offering the lowest per-user cost without compromising on features.
- 200+ Users
- All features included in every tier.
- Flexible monthly & discounted annual plans.
Free Trial
CloudTalk
Free Trial is available
DialedIn
No trial information availableRatings
Meets Requirements
8.7
1,504
9.4
235
Ease of Use
9.1
1,533
9.6
240
Ease of Setup
8.9
1,143
9.3
222
Ease of Admin
8.9
633
9.4
72
Quality of Support
8.8
1,366
9.5
227
Has the product been a good partner in doing business?
8.9
634
9.5
70
Product Direction (% positive)
8.8
1,455
9.6
241
Features by Category
Dialing Options
8.6
232
|
Verified
9.3
138
|
Verified
8.5
224
|
Verified
9.1
136
|
Verified
8.4
23
9.4
19
Agent Tools
8.1
204
|
Verified
9.6
131
|
Verified
8.2
210
|
Verified
9.5
139
|
Verified
8.9
238
|
Verified
9.5
133
|
Verified
Automation
8.3
201
|
Verified
8.9
129
|
Verified
8.3
197
|
Verified
8.9
120
|
Verified
8.2
198
|
Verified
9.0
128
Agentic AI - Auto Dialer
6.9
20
9.2
15
7.8
21
8.5
17
AI Capabilities - Auto Dialer
7.9
19
8.9
15
8.1
18
9.6
13
7.6
19
9.6
13
Quality Assurance
9.1
79
9.0
20
9.0
76
9.6
20
9.1
81
9.6
19
Engagement
8.7
77
9.1
17
9.2
89
9.5
16
8.7
76
9.2
17
Performance
9.0
80
9.4
18
9.1
81
9.3
18
Generative AI
8.6
22
9.8
8
8.6
32
9.8
8
Channels
9.0
706
|
Verified
9.3
57
|
Verified
7.8
506
8.6
53
|
Verified
7.6
489
8.4
52
7.9
531
|
Verified
9.0
51
7.8
489
8.7
55
Generative AI
7.6
280
8.4
20
Functions
8.5
575
|
Verified
8.9
56
|
Verified
8.4
572
|
Verified
9.2
58
|
Verified
8.6
565
|
Verified
9.2
54
|
Verified
8.2
517
9.2
50
8.2
523
|
Verified
9.4
59
|
Verified
8.5
523
|
Verified
9.3
50
|
Verified
8.4
534
|
Verified
9.5
52
|
Verified
8.4
526
|
Verified
9.4
54
|
Verified
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
9.4
60
|
Verified
8.8
591
|
Verified
9.4
58
|
Verified
8.7
641
|
Verified
9.2
52
|
Verified
8.8
592
|
Verified
9.3
53
|
Verified
8.3
515
|
Verified
9.4
46
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
210
8.6
76
8.3
227
8.0
77
8.1
224
9.1
80
8.5
234
9.5
82
8.2
235
8.8
78
8.1
222
9.0
76
8.2
224
9.4
78
Generative AI
7.4
105
8.4
38
Workforce Management
8.8
231
9.4
78
8.6
229
9.4
81
Call Center Infrastructure (CCI)
8.6
20
9.0
7
9.0
20
9.4
6
9.2
19
9.3
5
8.7
19
9.7
5
Administrative
9.0
237
9.5
79
8.7
239
9.1
76
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
478
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Not enough data
Insights
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and DialedIn are categorized as Auto Dialer, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
CloudTalk is categorized as Speech Analytics, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, and Cloud PBX Platforms
DialedIn has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
DialedIn
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Insurance
28.3%
Telecommunications
10.2%
Marketing and Advertising
9.1%
Construction
4.7%
Computer Software
3.9%
Other
43.7%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Is there a way this could be a website we log on to instead of a download in the future?
1 Comment
SS
Yes it can be used in a web browserRead more
DialedIn has no more discussions with answers
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