Compare CloudTalk and Daktela 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (48.9% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Starting at €9.00 1 Licence Per Month
CloudTalk
Star Rating
(1,758)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansDaktela
Star Rating
(48)4.8 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at €9.00 1 Licence Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user experience, with many praising its intuitive interface and quick onboarding process. Users appreciate how the platform is clean and easy to navigate, making it accessible for new agents.
- According to verified reviews, Daktela stands out for its exceptional customer support, with users highlighting the team's willingness and professionalism. Many have noted how quickly their requests were addressed, showcasing a strong commitment to client needs.
- Users say that CloudTalk's reporting and dashboard features provide clear visibility into call activity and performance, which is crucial for monitoring team effectiveness. This feature has been particularly appreciated for its ability to track emotions during calls, enhancing overall service quality.
- Reviewers mention that Daktela's ability to integrate multiple communication channels into one platform is a significant advantage, allowing for a more streamlined workflow. This feature has been highlighted as a key benefit for small businesses looking to enhance their communication strategies.
- G2 reviewers indicate that while Daktela has a higher rating for quality of support and product direction, CloudTalk's overall satisfaction is bolstered by its larger user base and recent positive feedback, suggesting a more robust community for troubleshooting and shared experiences.
- According to recent feedback, Daktela's strong performance in features like call monitoring and queue management is a highlight, with users noting that these tools significantly improve operational efficiency, especially for small businesses.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Daktela
Basic
Starting at €9.00
1 Licence Per Month
- Fully Featured Hosted PBX
- Voicemail
- Voice Services
Free Trial
CloudTalk
Free Trial is available
Daktela
Free Trial is available
Ratings
Meets Requirements
8.7
1,517
9.1
42
Ease of Use
9.1
1,547
8.6
41
Ease of Setup
8.9
1,157
8.0
27
Ease of Admin
8.9
633
8.2
27
Quality of Support
8.8
1,379
9.3
41
Has the product been a good partner in doing business?
8.9
634
9.2
26
Product Direction (% positive)
8.8
1,466
9.7
42
Features by Category
Dialing Options
8.6
233
|
Verified
Not enough data
8.5
225
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
205
|
Verified
Not enough data
8.2
211
|
Verified
Not enough data
8.9
240
|
Verified
Not enough data
Automation
8.3
202
|
Verified
Not enough data
8.3
198
|
Verified
Not enough data
8.2
199
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
80
Not enough data
9.0
77
Not enough data
9.0
82
Not enough data
Engagement
8.7
78
Not enough data
9.2
90
Not enough data
8.7
77
Not enough data
Performance
9.0
81
Not enough data
9.1
82
Not enough data
Generative AI
8.6
22
Not enough data
8.5
33
Not enough data
Channels
9.0
715
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
532
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
575
|
Verified
Not enough data
8.4
571
|
Verified
Not enough data
8.6
566
|
Verified
Not enough data
8.2
518
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
537
|
Verified
Not enough data
8.4
527
|
Verified
Not enough data
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
168
Not enough data
8.2
144
Not enough data
8.1
141
Not enough data
Administrative
8.5
589
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
8.7
647
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
211
9.1
31
8.3
229
8.3
32
8.1
225
9.0
41
8.5
235
9.1
41
8.2
236
9.1
39
8.1
223
8.9
32
8.2
225
9.1
33
Generative AI
7.4
105
7.1
7
Workforce Management
8.8
232
9.2
39
8.7
230
8.9
35
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
238
9.5
37
8.7
240
9.2
39
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
27
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.8
24
Not enough data
8.3
23
Not enough data
8.4
29
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
240
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
171
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
479
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Not enough data
Insights
8.4
423
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Daktela are categorized as Call Center Infrastructure (CCI)
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Daktela has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Daktela
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.3%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.0%
Education Management
4.4%
Other
64.9%
Telecommunications
8.5%
Retail
6.4%
Furniture
6.4%
Financial Services
6.4%
Medical Devices
6.4%
Other
66.0%
Discussions
What is CloudTalk used for?
4 Comments
CD
Make phone calls from a digital platform. Generally used for companies that use Call Centers.Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Daktela has no discussions with answers
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