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Compare CloudSense and Salesforce Communications Cloud 
At a Glance
Market Segments
Small-Business (37.9% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CloudSense
Star Rating
(94)4.3 out of 5
Market Segments
Small-Business (37.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CloudSenseSalesforce Communications Cloud
Star Rating
(27)4.5 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Salesforce Communications CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CloudSense excels in its Quoting capabilities, with a score of 9.3, making it a strong choice for businesses that prioritize efficient quote generation. In contrast, Salesforce Communications Cloud also performs well but slightly trails with a score of 8.3.
- Reviewers mention that the Visual Configuration feature in Salesforce Communications Cloud is particularly impressive, scoring 9.5, which enhances user experience by providing a more intuitive setup. CloudSense, while competent at 8.4, does not match this level of visual support.
- G2 users highlight that CloudSense's Configuration Rules score of 8.1 may limit flexibility compared to Salesforce Communications Cloud, which boasts a score of 8.9, indicating a more robust rule-setting capability that can adapt to complex business needs.
- Users on G2 report that Salesforce Communications Cloud shines in Document Admin with a score of 9.6, allowing for better management of documents, while CloudSense's score of 8.0 suggests room for improvement in this area.
- Reviewers say that the Channel Partner Support in Salesforce Communications Cloud, rated at 9.0, is a significant advantage for businesses that rely on partnerships, whereas CloudSense's score of 7.8 indicates it may not provide the same level of support.
- Users report that Salesforce Communications Cloud's Integration API is highly rated at 9.2, making it easier to connect with other systems, while CloudSense's score of 8.0 suggests it may not offer the same level of integration flexibility.
Pricing
Entry-Level Pricing
CloudSense
No pricing availableSalesforce Communications Cloud
No pricing availableFree Trial
CloudSense
No trial information availableSalesforce Communications Cloud
No trial information availableRatings
Meets Requirements
8.4
82
9.2
20
Ease of Use
8.6
82
8.8
21
Ease of Setup
8.0
35
8.6
18
Ease of Admin
8.3
30
8.9
18
Quality of Support
8.4
77
8.4
19
Has the product been a good partner in doing business?
8.5
31
8.9
18
Product Direction (% positive)
8.4
80
8.2
19
Features by Category
Configuration - cpq
8.5
60
|
Verified
9.1
11
8.4
55
|
Verified
9.1
11
8.1
60
|
Verified
8.9
11
8.2
59
|
Verified
8.8
10
8.3
61
9.5
10
Pricing
8.0
60
|
Verified
8.8
10
7.9
60
|
Verified
8.0
11
8.2
56
|
Verified
9.4
9
8.1
61
|
Verified
9.1
9
8.3
62
|
Verified
8.8
10
8.2
57
|
Verified
8.8
11
Quoting
8.2
56
8.3
10
7.6
54
|
Verified
8.8
11
8.4
57
|
Verified
8.8
11
8.2
60
|
Verified
9.1
11
8.2
56
|
Verified
9.1
11
Admin
7.8
23
|
Verified
9.3
10
7.8
22
|
Verified
9.2
10
8.2
22
|
Verified
9.2
10
8.0
21
|
Verified
9.6
8
Channels
7.9
51
|
Verified
7.0
9
7.8
48
|
Verified
9.0
7
8.0
49
|
Verified
9.2
8
Platform
8.6
22
|
Verified
9.0
10
8.0
22
|
Verified
9.2
10
7.7
20
9.2
10
8.3
21
|
Verified
9.3
10
8.5
20
|
Verified
9.3
9
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Revenue and Customer Management (IRCM) for CSPsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
9.1
9
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
Contracts
9.2
8
Not enough data
9.6
8
Not enough data
9.4
8
Not enough data
Revenue
8.7
9
Not enough data
9.2
8
Not enough data
9.2
10
Not enough data
Categories
Categories
Shared Categories
CloudSense and Salesforce Communications Cloud are categorized as CPQ and Quote-to-Cash
Unique Categories
CloudSense has no unique categories
Salesforce Communications Cloud is categorized as Integrated Revenue and Customer Management (IRCM) for CSPs
Reviews
Reviewers' Company Size
CloudSense
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Communications Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
9.1%
Information Technology and Services
9.1%
Telecommunications
5.7%
Accounting
5.7%
Computer Software
4.5%
Other
65.9%
Information Technology and Services
30.8%
Telecommunications
23.1%
Computer Software
11.5%
Consumer Electronics
7.7%
Public Safety
3.8%
Other
23.1%
Discussions
CloudSense has no discussions with answers
What is communication cloud salesforce?
1 Comment
MS
Cloud communications are internet-based voice and data communications tools for businesses to manage applications, storage, and switching—all hosted by a...Read more
Salesforce Communications Cloud has no more discussions with answers
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