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At a Glance
Market Segments
Small-Business (62.9% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
$25 Per user, per month invoiced annually
CloudCall
Star Rating
(73)3.9 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
Browse all 2 pricing plansDialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CloudCall excels in its Voicemail to Email feature, with a rating of 9.1, allowing for seamless communication management, while Dialpad Connect's similar feature is rated slightly lower at 8.9.
- Reviewers mention that Dialpad Connect shines in Video Conferencing, achieving a high score of 9.3, which is crucial for remote teams, whereas CloudCall's video capabilities are not highlighted as strongly.
- G2 users indicate that CloudCall's Call Recording feature is rated at 8.7, providing reliable documentation of calls, while Dialpad Connect offers a superior experience with a score of 9.2, making it a preferred choice for businesses focused on compliance and training.
- Users on G2 highlight that Dialpad Connect's Automated Attendants feature is rated at 8.8, enhancing customer interaction efficiency, compared to CloudCall's lower rating of 7.9, which may limit user experience.
- Reviewers say that CloudCall's File Sharing feature is rated at 9.3, making it easy to share documents during calls, while Dialpad Connect also performs well in this area with a matching score, but lacks additional integrations that some users desire.
- Users report that Dialpad Connect's Hold Music feature is rated at 8.8, providing a more pleasant experience for callers, while CloudCall's score of 7.2 suggests room for improvement in this area.
Pricing
Entry-Level Pricing
CloudCall
o1 Pro
Starting at $24.00
1 Users Per Month
Enhanced VoIP and SMS, Call Coaching tools and team management functions as well as AI-Powered Call Summaries and strategic CRM integration. Ideal for teams and leaders focused growth and streamlined workflows.
- 2000 SMS per month
- Call to 13+ countries
- AI-Enhanced Call Summaries
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
CloudCall
No trial information availableDialpad Connect
Free Trial is available
Ratings
Meets Requirements
7.9
53
8.9
3,196
Ease of Use
8.0
54
9.1
3,216
Ease of Setup
7.7
33
9.0
1,201
Ease of Admin
7.4
26
8.9
1,111
Quality of Support
7.6
51
8.5
2,485
Has the product been a good partner in doing business?
7.8
26
8.9
1,035
Product Direction (% positive)
6.4
49
8.2
3,051
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
9.1
17
Not enough data
9.3
17
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Channels
8.8
12
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
7.6
11
Not enough data
8.1
9
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.2
11
Not enough data
7.9
12
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
7.0
9
Not enough data
7.2
9
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
7.9
11
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.6
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.2
12
|
Verified
Not enough data
8.3
9
Not enough data
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Feedback Analysis
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feedback Sources
Not enough data
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform
Feature Not Available
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
7.3
5
Not enough data
7.3
5
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administrative
8.7
5
Not enough data
8.0
5
Not enough data
Platform Basics - VoIP Providers
4.3
5
8.3
29
3.7
5
9.3
31
3.3
5
9.1
29
4.0
5
8.6
32
3.3
5
8.0
29
4.3
5
8.4
29
Basic Communication
7.7
29
|
Verified
9.2
900
|
Verified
Feature Not Available
8.3
437
|
Verified
7.0
16
|
Verified
9.1
711
|
Verified
Feature Not Available
8.4
457
|
Verified
7.0
26
|
Verified
8.9
636
|
Verified
7.1
26
|
Verified
9.2
630
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Access
7.2
26
|
Verified
8.7
523
|
Verified
7.2
28
|
Verified
8.7
578
|
Verified
7.6
18
9.1
691
|
Verified
Advanced Features
6.5
25
|
Verified
8.7
643
|
Verified
6.3
19
|
Verified
8.7
514
|
Verified
7.3
29
9.3
787
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.5
13
Not enough data
8.7
14
Calling
Not enough data
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Contacts
Not enough data
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Insights
Not enough data
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Features
Not enough data
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudCall and Dialpad Connect are categorized as VoIP Providers
Unique Categories
CloudCall is categorized as Call Center Infrastructure (CCI) and Contact Center
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Reviews
Reviewers' Company Size
CloudCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Staffing and Recruiting
54.3%
Information Technology and Services
8.6%
Financial Services
4.3%
Wholesale
2.9%
Leisure, Travel & Tourism
2.9%
Other
27.1%
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Discussions
Is CloudCall voip?
1 Comment
Official Response from CloudCall
Yes it is!
Our Internet Telephony System makes it possible for you to easily make calls, no matter where you’re working from.Read more
What is CloudCall communicator?
1 Comment
Official Response from CloudCall
The CloudCall Communicator. The only bit of software you need to receive, make and transfer your calls, ideal for fast moving businesses that need a quick...Read more
CloudCall has no more discussions with answers
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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